City Hotel Derry

Food was okay, dining table rocked as we ate. We went to get our cooked breakfast and our cups etc were lifted and we returned to a virtually empty table.
On reading the description of the hotel before booking we were led to believe that all other rooms except for the ground floor had been redecorated. We had stayed at the hotel about 8 years ago and it was in need of redecoration then and other than new wallpaper on one wall, the furniture had remained unchanged since then.
The service was quite chaotic and we do feel that while these renovations are ongoing the price of the stay should be much cheaper.
Parking your car in the basement (which is now the level of the temporary entrance to the hotel) is now £14.00 overnight as the receptionist told us on check in, although we had wondered why there were so many empty spaces. The basement carpark has now been bought over by a private company.
Hilton you definitely need to make vast changes for us to stay here again!!!

The room was clean but furnitures are old and beat up.
The property really need serious renovation, the entrance was closed due to on-going construction. Phone charger and outlets need an upgrade or at least provide portable plug for new tech. accessories.

The staff are fantastic and very helpful, I personally feel bad that they have to work under that kind of condition, and having minimum resources to accommodate guests' simple requests

After you book a hotel you should never receive notice that it’s under major construction on the morning of your arrival.
This place is in need of major Reno but needs To shut down and not do it when guests are there

While the accessible bedroom was very good; generally the hotel felt uncomfortable in its “renovating” state; staff were accommodating espec. Reception on Floor 1 there was a nice view of the River + Peace Bridge in Dining Room and there was a good enough selection at Breakfast; cost for 3 night stay did not reflect the inconvenience.

Ok

We were disappointed with our stay here. It's certainly not a 4 star hitel as advertised. I know there are renovations taking place but this has been months. We had to enter through basememt carpark. No stair option so no way into the hotel unless you take the lift. You had to wait ages for lifts. Room was very dark, lighting very poor which made it very hard to do make up. Sheets were stained. Blind rail was hanging off the window. Tv didnt work. Paint was falling of the ceiling into the swimming pool. Trying to get the attention of someone to be seated for breakfast was impossible. They kept walking by. We just sat ourselves in the end. Plates werent lifted between courses. Just wasnt a great experience. Plus side, location is excellent

We liked the location. Staff were great, friendly, efficient & professional. We are sure, once the revamp work is completed it will be excellent.
However. We were very disappointed to learn on check in that parking for residents wad £14 per day. There was no notification of parking charges when booking via Expedia.

Until this hotel is completely renovated I would not stay again. Room size and beautiful waterfront were great but furnishings were out of date
Dinner was just ok
Breakfast was of poor quality with limited choice especially for 15£

The construction of the lobby was a bit annoying but that is to be expected.

service poor at lunch

Booked three rooms for a family trip - shortly after receiving my confirmation I received a separate email from the hotel advising that the ongoing work at the hotel meant that they had a temporary reception, bar area etc on the first floor and that the only access to the hotel was via the underground car park. If I had known this before I would not have made the booking. The hotel refused to cancel the booking. The place is a mess due to the ongoing work - really not happy with the situation.

The lobby is under construction so no grand welcome. They are apologetic and service was good. The room has no phone to call the front desk so when we had a question about WiFi (connectivity was very poor) we had to go down to the makeshift lobby in person. The room is big, tiny bathroom. Overall 4 stars bc Not great, but good enough.

We stayed for three nights in the suite. Considering that this is advertised as a 4 star hotel. The room was grubby, furnished with mismatched/damaged furniture and had a generally shabby appearance.

The hotel is under refurbishment and this is definitely needed. Rooms are very old, furniture has the wear and tear of 20+ yrs of use. Window wouldn't shut properly and could hear traffic at night, room www visibly dirty, condiments not replenished daily on a 3 night stay. Bed and pillows were not good, pool area needs total redoing. Would have raised a far bigger issue if we had been in the hotel much but luckily was a tourist trip.
When I did raise at checkout was really noted just a "sorry that's a pity"
Location is a positive

The hotel is being renovated which we didn’t know about until we arrived. We had to go through the basement car park to get to the reception desk. The room was shabby and very dated. Tea/coffee facilities consisted of one breakfast tea teabag, two green tea teabags , no coffee and no milk. Breakfast the following morning was very poor….. very little selection and shabby dining room.
Overall our stay was dreadful.

A little bit outdated, but they are renovating so that’s will make a huge difference in the early future

Hotel is currently undergoing refurbishment but our experience was a good one. Staff were very helpful to store our bags before check-in. Our room 701 on the top floor was in good condition, spacious and quiet. The air-con was working, if a little noisy, and we had a great view over Derry. I’m sure when complete this will be an excellent hotel.

Nice place!

Central.

Despite renovations taking place everything was as it should be 👍