Hotel Berner Zell am See

Quiet and safe. Staff is supper.

Henkilökunta on erittäin ystävällistä.
Rauhallinen ja viihtyisä hotelli. Yksi mukavimmista hotelleista missä olen ollut.
Ainut pieni miinus on ilmastoinnin puuttuminen.

We recently stayed at this hotel for 2 nights. When you enter , the lobby area is nice . And that’s about it. The room we stayed in was dated and the carpet was full of stains. In a 4 star hotel the standards for cleanliness should be higher. We had the most unpleasant experience for 2 days at breakfast. We walked in the restaurant and waited to be seated. The majority of tables were nicely done . The hostess had a hard time locating our name on the guests lists and when she was able to confirm we had the breakfast included in our stay she led us to a table that needed to be done. Ok, no big deal we thought. It’s the 1st day and they were not prepared for us. But unfortunately this happened again on the 2nd day. No table ready for us! We felt treated like 2nd class citizens. We are well travelled and this is by far one of the most disappointing stay we ever had. Not a single time we heard an apology.

The bed was not made, no sheets. When I realized the problem it was too late and had no assistance.

Lovely location and great views from the pool terrace. We upgraded to a lake side suite, which was lovely. Staff couldn't do enough for you. Spa was superb, sauna, steam room and lovely pool.
Breakfast buffet very good too.
Was disappointed that the rooms were somewhat old fashioned. They had no air-conditing or even a fan. Bathroom was small with seperate toilet. Plastic glasses and cups, not what i would expect of a hotel of this standard.

Absolutely fantastic!
Would certainly recommend
The staff couldn’t have been any more helpful 😃👌

Overall, we loved this property and would stay here again. It is close enough to the Old Town, but far enough away to be extremely quiet and relaxing at night. The property is uphill so if you have difficulty walking or are really out of shape probably not a good location. The staff were absolutely wonderful, particularly the front desk. Extremely friendly and helpful. They have a reasonably priced bar with cold beer and good wine available. Breakfast buffet decent, but not great. They offer a limited 5-course menu daily with items changing at an unbelievably reasonable price with very reasonably priced wines. Many people understandably eat here for dinners and we thought it was a great value. Bedroom was good, although we thought it would have air conditioning which was the only complaint since it was summer. The junior suite we had was worth every penny having a nice, roomy balcony with a spectacular view. Only other negative is that the WiFi is terrible, regardless of where you are in the hotel. We basically had to turn it off just to get a web page to load.

فندق ممتاز جدا

A memorable view of the lake, the nature (saw a badger) and excellent service.

Had very good stay at hotel which is well positioned in Zell am See. Received a warm welcome and room upgraded to a junior suite which was brilliant and very comfortable.
Service in the hotel was excellent. Front of house staff all wear traditional Austrian dress.
It was also nice to relax in the Spa and outside pool after a day out walking the hills.
Only criticism would be lack of air conditioning in the room. We slept with window and door onto balcony open to keep cool but meant we were woken early by dawn chorus!
Would recommend hotel.

Das Hotel ist geradezu perfekt, vorallem auch die tolle Lage: Ruhig und trotzdem ist das Zentrum in wenigen Schritten zu erreichen. Vorallem die sehr familiäre Atmosphäre hat uns gefallen und man wurde sogar mit Namen angesprochen, was wir bis anhin noch nie erlebten.

The hostess was very warm and welcoming. Welcome coffee and cake was provided.

The summer pass cable car tickets were included.

Breakfast was buffet style with cereal, meats and cheeses. Eggs cooked to order.

A short walk to the lakeside.

Room was warm and comfy with a nice view.
Neat and clean.

Outdoor Parking was on the property. We saw a covered garage, probably for winter months, not sure how big it is.

Stayed here for 3 nights in summer, it was lovely. The hotel has great wellness facilities and is conveniently located just a few minutes away from bus station for excursions and cable car rides. Food was delicious and we felt well taken care of.

Originally, I preferred a hotel right by the lake but i gave up finding that there was a railway nearby. That is why i picked this hotel and i felt I chose wisely. The hotel is located in a quiet neighborhood with its own parking space and a very short walk to downtown area. The room is of comfortable size and very clean; one can book a room with a lake view, too. The staff we came across are very friendly and helpful. We enjoyed our two night stay here and will definitely recommend this hotel.

Very good hotel to stay. Warm and friendly and breakfast is nice. Owner of the hotel even help unloading baggages, very enthusiastic in providing travel guidances. I might not be able to come back again, but definitely will recommend friends to stay here.

Very nice and helpful staff who gave us a nice welcome with a glass of wine while we registered. Good restaurant, and walking distance to town. Room was quite large, had a nice balcony with view of mountains and lake. Parking was free, right in front of hotel.

Reception greeted us by name and offered us two drinks to relax with while they took our luggage to our room. Excellent hotel, good location, great breakfast

We had a lovely 3 night stay here, having a front facing room with balcony overlooking town and lake - absolutely beautiful! We were greeted personally on arrival and the owner of the hotel showed us to our rooms - even parked our car for us in the garage. All the staff could not do enough for us and made our stay here very relaxing, friendly and welcoming - we definitely would like to stay here again!! Evening meal was 6 courses for 19 euros and was lovely. The hotel was right next to ski run and chair lift so you can ski right down to the hotel in winter.

Beautiful hotel with a very friendly staff. Nice spa/pool area. The room prices were quite expensive, but the hotel managed to meet our expectations. Would stay again.

Henkilökunta ensiluokkaista.