Holiday Inn Express Hotel & Suites Dallas West by IHG

Hotels
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Holiday Inn Express
8.6 (1122 reviews)
4321 Communications Drive , Dallas , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Good amenities
Cons:
Some odor issues
Limited breakfast options
Response time from staff

Categories

Cleanliness
8.06
The hotel was noted for being clean, but some rooms had odor issues.
Service
8.83
Staff was friendly and helpful, but there were instances of poor response times.
Location
9.07
Many guests highlighted the great location near eateries and attractions.
Room Quality
8.52
Rooms were described as beautiful and spacious, but some issues with cleanliness were noted.
Amenities
8.65
Facilities were praised, including the pool and breakfast variety, though some guests were disappointed.
Value for Money
8.51
Overall considered valuable for the price, but some specific breakfast criticisms exist.
Food and Beverage
8.36
Food options at breakfast had mixed reviews with limited choices for certain diets.
Overall Experience
8.83
Most guests reported their stay was enjoyable with few complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:34

Property Description

Indulge in Comfort and Convenience

Convenient Amenities: Enjoy a stay at Holiday Inn Express Hotel & Suites Dallas West, equipped with an indoor pool, daily breakfast, and free Wi-Fi in guest rooms featuring essential amenities like a microwave, refrigerator, and coffee-making facilities.

Fitness and Business Facilities: Stay active at the fitness room, take care of work at the business centre, and make use of guest laundry facilities during your stay.

Nearby Attractions: Explore nearby attractions such as Cowboys Stadium, Six Flags Over Texas, Lone Star Park, and Verizon Theatre, all just a short drive away.

Book your stay now and experience the perfect blend of comfort and convenience at Holiday Inn Express Hotel & Suites Dallas West.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1122 reviews
Cleanliness: 8.06
Service: 8.83
Location: 9.07
Room Quality: 8.52
Amenities: 8.65
Value for Money: 8.51
Food and Beverage: 8.36
Overall Experience: 8.83
A
Acosta • solo_traveller • us
8
2026-07-18 • via Nuitee
D
Danielle • family_with_children • us
10
2026-07-18 • via Nuitee
K
Kathryn • family_with_children • us
10
2026-07-18 • via Nuitee
M
miguel • solo_traveller • us
10
2026-07-16 • via Nuitee
S
sasi • solo_traveller • il
7
2026-07-16 • via Nuitee
J
Jason • family_with_children • us
10
Pros:

The pool and hot tub were nice. The breakfast was really good!!

2026-07-16 • via Nuitee
H
Henderson • couple • us
10
2026-07-15 • via Nuitee
J
Jackson • solo_traveller • us
8
Pros:

Shopping center across the street
Food in walking distance

Cons:

No convenience store close after 10pm

2026-07-15 • via Nuitee
S
Sellers • couple • us
10
Pros:

i like the area that its in and how everything was close by each other

2026-07-14 • via Nuitee
D
Dagmara • solo_traveller • pl
10
Pros:

Świetna lokalizacja. Blisko Walmart, oraz jest w czym wybierać, jeśli chodzi o restauracje typu fasf food.Śniadanie to nie tylko muffiny, Pyszna kawa z ekspresu dostępna 24h. Pokój przestronny, czysty. Najlepszy hotel w jakim byliśmy jeśli chodzi o Stany Zjednoczone

2026-07-13 • via Nuitee
V
Victoria • couple • us
10
2026-07-13 • via Nuitee
M
Margie • extended_group • us
10
2026-07-12 • via Nuitee
B
Bresnak • solo_traveller • us
10
2026-07-11 • via Nuitee
B
Bolanle • family_with_children • us
7
It was a comfortable stay overall, friendly staff, nice lobby area and clean environment. Just that their breakfast need
Pros:

It was comfortable.

Cons:

Observed that the bathtub in our room was rusted around the faucet which showed on the bathtub close to the faucet area as well.
Breakfast options were limited, can’t make waffle or pancakes and you know that could be problematic when you stay at the hotel with kids. They always love pancakes and waffles. Their milk got finished one day as well and there was nothing to take cereal with.

2026-07-10 • via Nuitee
P
Piotr • extended_group • pl
7
Pros:

Dobra lokalizacja, blisko centrum Dallas, duży parking. Przestronny pokój, wygodne łóżka, czysto. Obsługa pomocna.

Cons:

Największy minus to śniadanie, typowo amerykańskie i to w biednej wersji - brak jakichkolwiek warzyw, niesmaczna jajecznica, papierowe naczynia. Do picia woda lub słodzone napoje.

2026-07-07 • via Nuitee
L
Lyndsey • family_with_children • us
8
Thanks!
Pros:

Everything was clean and the staff was nice

Cons:

The AC did not work properly in my room.

2026-07-07 • via Nuitee
C
Crisanto • family_with_children • us
6
This was my first time at this location but it was ok
Pros:

Close to where I need to be

Cons:

My room didn’t have a ice bucket or cups, the ice machine on my floor didn’t work either, the pool was super cold, not sure why, but it was not heat control

2026-07-06 • via Nuitee
M
Marta • couple • us
10
2026-07-05 • via Nuitee
R
Rebekah • couple • us
4
It was ok. I will not come back.
Pros:

The staff was nice.

Cons:

Not being told with booking about the deposit. The room did not get that cold at all.

2026-07-04 • via Nuitee
C
Chunsheng • couple • us
9
Pros:

Good location. Easy to get around.

2026-07-03 • via Nuitee