Holiday Inn Express Hotel & Suites Dallas West by IHG

Hotels
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Holiday Inn Express
8.6 (1069 reviews)
4321 Communications Drive , Dallas , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Good amenities
Cons:
Some odor issues
Limited breakfast options
Response time from staff

Categories

Cleanliness
8.06
The hotel was noted for being clean, but some rooms had odor issues.
Service
8.83
Staff was friendly and helpful, but there were instances of poor response times.
Location
9.07
Many guests highlighted the great location near eateries and attractions.
Room Quality
8.52
Rooms were described as beautiful and spacious, but some issues with cleanliness were noted.
Amenities
8.65
Facilities were praised, including the pool and breakfast variety, though some guests were disappointed.
Value for Money
8.51
Overall considered valuable for the price, but some specific breakfast criticisms exist.
Food and Beverage
8.36
Food options at breakfast had mixed reviews with limited choices for certain diets.
Overall Experience
8.83
Most guests reported their stay was enjoyable with few complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:34

Property Description

Indulge in Comfort and Convenience

Convenient Amenities: Enjoy a stay at Holiday Inn Express Hotel & Suites Dallas West, equipped with an indoor pool, daily breakfast, and free Wi-Fi in guest rooms featuring essential amenities like a microwave, refrigerator, and coffee-making facilities.

Fitness and Business Facilities: Stay active at the fitness room, take care of work at the business centre, and make use of guest laundry facilities during your stay.

Nearby Attractions: Explore nearby attractions such as Cowboys Stadium, Six Flags Over Texas, Lone Star Park, and Verizon Theatre, all just a short drive away.

Book your stay now and experience the perfect blend of comfort and convenience at Holiday Inn Express Hotel & Suites Dallas West.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1069 reviews
Cleanliness: 8.06
Service: 8.83
Location: 9.07
Room Quality: 8.52
Amenities: 8.65
Value for Money: 8.51
Food and Beverage: 8.36
Overall Experience: 8.83
A
Awet • family_with_children • us
4
2026-06-06 • via Nuitee
A
Alexander • couple • de
8
Mehr als 2 Tage hätte ich dort nicht verbringen wollen.
Pros:

Das Zimmer war gut ausgestattet allerdings fehlte die Kaffeemaschine (es gibt aber immer Kaffee am Empfang bzw. Im Frühstücksbereich). Das Frühstück war für amerik. Verhältnisse gut. Ein Hotelangestellter war sehr um Sauberkeit und Auffüllung des Essens bemüht. 👍 Es gab einen kleinen Indoor-Pool und Jakuzzi. Der Fernseher im Zimmer war sehr groß (55 / 60 Zoll). Insgesamt war es ruhig im Hotel.

Cons:

Hauptminuspunkt war die Klima- bzw. Lüftungsanlage, die sich nicht abschalten lies. Beim Frühstück störte mich sehr, das Musik zu hören war und gleichzeitig der Fernseher lief. Sehr nervend. Der Innenpool war klein und die Luft im Poolraum war sehr warm und stickig. Als wir am 2. Tag den Pool nutzen wollten, war dort eine vermutlich mex. Familie mit 3 Kindern. An Baden war für uns nicht mehr zu denken😒. Insgesamt gibt es hier und da zu tun im Hotel. So lies sich die Badtür kaum schließen.

2026-06-04 • via Nuitee
V
Victor • family_with_children • us
10
2026-06-04 • via Nuitee
D
Dora • couple • us
10
Relaxing and enjoyable
Pros:

I love saying here with my family

Cons:

Everything is great

2026-06-02 • via Nuitee
A
Ashley • family_with_children • us
6
Ok but not worth the price.
Pros:

Location. Indoor pool. Breakfast was ok. No pancakes/waffles. Powder eggs , turkey sausage, and potatoes.

Cons:

Toilet had sludge sitting in the bottom no matter how many times you flush. I think there’s a sewer problem because there was a smell but they attempted to mask. Doors chipping. There were no small wash cloths, so we all bathed with hand towels/big bath towels. And kids over us stomped/wrestled late at night & early in the morning so my toddlers were cranky. I’ll book a much nicer hotel next time.

2026-06-02 • via Nuitee
A
Abder • solo_traveller • de
8
2026-06-01 • via Nuitee
O
Octavio • family_with_children • us
9
2026-06-01 • via Nuitee
R
Rebecca • couple • us
1
Bed sheets were stained and had a faint smoke smell. I called to complain about the sheets and was told I could get clea
Cons:

They have problems with vandalism so the area is sketchy. They did have a security guard.

2026-06-01 • via Nuitee
L
Linda • couple • us
10
2026-06-01 • via Nuitee
J
Jaywonna • solo_traveller • us
9
2026-06-01 • via Nuitee
T
Tommaso • couple • nl
8
2026-05-29 • via Nuitee
M
Mcfadden • solo_traveller • us
10
2026-05-29 • via Nuitee
L
Liliana • couple • co
10
Pros:

Muy bien

2026-05-29 • via Nuitee
T
Tk • solo_traveller • us
8
2026-05-27 • via Nuitee
C
courtney • family_with_children • us
10
2026-05-27 • via Nuitee
B
Brittany & Michael • couple • us
10
Pros:

The layout. The staff, the indoor pool. The beds, and the shower. The soaps, and shampoo set up

2026-05-27 • via Nuitee
I
Iviane • extended_group • us
6
2026-05-27 • via Nuitee
A
Aslan • family_with_children • tr
10
Pros:

Odalar çok temiz ve ferahtı yataklar inanılmaz rahat sanki havada uyudum ;)

2026-05-26 • via Nuitee
B
Bêlit • couple • br
9
2026-05-26 • via Nuitee
E
Elizabeth • family_with_children • us
4
Meeh
Pros:

N/A

Cons:

It was loud. Front lobby music was loud and I could hear it from the hallway on the 3rd floor. Doors slamming all night, no accountability. Breakfast area had soo many lines for food, we just left without breakfast. It was a nice facility, but the experience was bleh.

2026-05-25 • via Nuitee