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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Spa/wellness center
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Currency exchange
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Shuttle service (additional charge)
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Public Bath
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Impressive Architecture and Downtown Location
With its solid glass and concrete architecture, Doubletree by Hilton Iquitos stands out in downtown Iquitos.
Luxurious Rooms and Amenities
The rooms feature flowery upholsteries, carpeted floors, air conditioning, cable TV, and minibars, providing a luxurious stay.
Dining and Leisure Options
Guests can savor an American breakfast, classical cocktails, and fine wines at the bar, along with enjoying the indoor swimming pool and free Wi-Fi throughout the hotel.
To experience elegance and comfort in downtown Iquitos, book your stay at Doubletree by Hilton Iquitos now.
Guest room renovations are in progress. There may be intermittent construction noise between 10am to 5pm daily. Thank you for your patience and understanding.
Please note that the elevator will be unavailable from February 15th to March 3th. During this period, guests must use the stairs.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Beautiful, clean, great service, delicious room service meals. An oasis in Iquitos.
Nothing. It was wonderful.
Location , attentive personnel, gym (small but ok for me!), room and restaurant
Nothing; just a bit expensive (keeping in mind we are in Iquitos and comparing with other hotels)
Ubicacion
Attencion al cliente, servicio de taxi
La luz baja de la habitación no está bien ubicada
Muy excelente instalaciónes
El desayuno bufete muy básico
El retiro de los alimentos, deben dar 15 minutos mas
Super location and very safe
Todo un gran servicio
Our experience at the DoubleTree by Hilton Iquitos was extremely disappointing, mainly because of the very poor level of service and attention to guests.
The problems started even before our arrival. I received an email informing me that the swimming pool would be closed for maintenance — except that the closure was scheduled for a week after our stay. This was already a rather telling sign of the lack of attention to detail.
More importantly, nobody contacted us before our arrival to ask about our stay, whether we needed assistance arranging activities or transfers, or whether we had any dietary requirements or other special needs. In a hotel of this category, particularly in a destination such as Iquitos where guests often need help organizing their stay and excursions, I would consider this a very basic level of service. Instead, I had to contact the hotel myself and then repeatedly follow up just to receive answers.
The handling of our request for a guided tour of Iquitos is a perfect example. Before our arrival, we were specifically told that we could arrange the excursion directly at check-in. When we arrived at the hotel at around 1 p.m., however, the tour they proposed to us was one that started at 9 a.m. (!!!). When we pointed out the rather obvious problem that it was already 1 p.m., the response was essentially that they did not know what they could do.
We then asked them simply to find us a guide who could show us the city for a few hours that afternoon. Apparently, no guides were available. The only alternative the hotel eventually offered was a tour of the city without a guide — just a driver — for the modest sum of USD 300! Needless to say, we declined.
We decided instead to explore Iquitos by tuk-tuk. We happened to find an exceptional young driver who, for USD 30 — literally one zero less than the hotel’s proposal! — spent two hours taking us around the city, showing us different places and giving us plenty of interesting explanations along the way. The comparison speaks for itself.
The situation with dietary requirements was equally poor. I am celiac, yet at breakfast there were no gluten-free options — not even gluten-free bread. Even more concerning, the restaurant staff seemed to have very little understanding of what gluten is (they proposed me ordinary granola!) or what a gluten-free diet requires. Communication was also difficult, as staff spoke very limited English. While I certainly do not expect everyone in Peru to speak English, I do expect an international hotel operating under the Hilton brand to be able to assist international guests effectively, especially when dealing with something as important as dietary restrictions.
The room was very old and tired and clearly in need of immediate maintenance and refurbishment.
There are two positives: the swimming pool is very pleasant, and the hotel has a good, central location. Unfortunately, these were nowhere near enough to compensate for the lack of service, attention and basic guest care throughout our stay.
For an international hotel in one of Peru’s main tourist gateways, and particularly one carrying the Hilton name, I expected considerably better.
Excelentes instalaciones
Nada
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