Best Western PLUS Westgate Inn and Suites

Hotels
•
Best Western
9 (526 reviews)
1120 Towne Lake Drive , Leland , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Housekeeping issues
Bar prices

Categories

Cleanliness
8.39
Most reviews praised cleanliness, but there were some minor issues related to housekeeping.
Service
9.36
Consistently rated as excellent by guests; staff are friendly and accommodating.
Location
9.4
Multiple reviews highlighted the location as perfect and close to attractions.
Room Quality
8.35
Room comfort was mentioned positively, though some issues with housekeeping and mattress firmness were noted.
Amenities
8.88
Various amenities like the bar and hot tub received mixed reviews but were generally appreciated.
Value for Money
8.84
Overall value was positively acknowledged, with some concerns about high bar prices.
Food and Beverage
9.39
Food options, especially breakfast, were frequently praised.
Overall Experience
9.36
Most guests expressed a high level of satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 02:43

Property Description

Luxurious Amenities
Indulge in the comfort of ironing facilities, a minibar, and a private bathroom with free toiletries at Best Western PLUS Westgate Inn and Suites.

Relaxation Options
Unwind in the seasonal pool or hot tub after a day of exploring Leland. Enjoy the convenience of a bar and snack bar on-site for a relaxing evening.

Convenient Services
Take advantage of free WiFi, airport transfer service, and 24-hour front desk assistance. With meeting facilities and free parking, your stay at Best Western PLUS is sure to be stress-free.

Book your stay now at Best Western PLUS Westgate Inn and Suites for a perfect blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ILM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 526 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 9.39
Overall Experience: 9.36
S
Sherie • couple • us
10
2026-03-25 • via Nuitee
T
Todd • solo_traveller • us
9
2026-03-18 • via Nuitee
J
Joy • couple • us
8
2026-03-17 • via Nuitee
W
WhitLey • family_with_children • us
10
Pros:

Breakfast room service

Cons:

Loved everything

2026-03-16 • via Nuitee
H
Hansley • couple • us
10
2026-03-15 • via Nuitee
E
Emerald • family_with_children • us
10
Excellent stay that exceeded our expectations.
Pros:

Megan was the front desk person and she was absolutely accommodating and amazing! Always on top of things and highly responsive! She deserves a promotion!

Cons:

Unfortunately our breakfast kept getting thrown away on a daily basis.

2026-03-10 • via Nuitee
H
Harry Jurems • couple • us
10
2026-03-08 • via Nuitee
L
La Fonda • couple • us
10
2026-02-22 • via Nuitee
D
Dina • couple • us
10
Awesome!
Pros:

Clean , breakfast is great!
Stayed several times always an excellent place to stay. The area is perfect too!

2026-02-12 • via Nuitee
J
Joyce • family_with_children • us
10
Pros:

GREAT FRIENDLY STAFF! COMFORTABLE! CLEAN!

Cons:

N/A

2026-02-12 • via Nuitee
R
Rodrigo • couple • us
9
2026-02-11 • via Nuitee
H
Harry Jurems • couple • us
10
2026-02-10 • via Nuitee
J
Julissa • family_with_children • us
10
Cons:

I didn't like that the jacuzzi was seasonal. That wasn't mentioned on the website when I reserved the room.

2026-01-27 • via Nuitee
A
Anna • family_with_children • us
10
2026-01-24 • via Nuitee
A
Andy • family_with_children • us
10
Pros:

Everything

Cons:

Nothing

2026-01-21 • via Nuitee
K
Kelsie • solo_traveller • us
1
2026-01-21 • via Nuitee
C
Cruz • couple • us
10
2026-01-20 • via Nuitee
M
Marilyn • family_with_children • us
10
2026-01-20 • via Nuitee
T
TIMI • family_with_children • us
8
Pros:

The breakfast could of had a better selection of breakfast meat.

Cons:

The fact that they gave another guest access to my room, and they left my door open. Thankfully nothing was stolen. But the front desk never notified me of the incident until I confronted them about it.

2026-01-19 • via Nuitee
M
Marilyn • solo_traveller • us
8
I wish I had known about the $100.00 dollar deposit before hand. I came in to check in the front desk asked me for a dep
Pros:

Nice location, but I travel far to and from beaches

Cons:

The bed was to hard not comfortable at all.

2026-01-19 • via Nuitee