Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great room
Nice atmosphere
Super friendly staff
Good breakfast variety
Beautiful location
Cons:
Crowded breakfast room
Some staff not well-trained in English
Rooms could use refurbishing

Categories

Cleanliness
8.26
There were some issues mentioned regarding spider webs in the rooms.
Service
9.23
Staff were friendly and helpful, but some lacked training.
Location
9.27
Location praised for being excellent with beautiful surroundings.
Room Quality
8.22
Some comments indicated that the rooms were slightly outdated.
Amenities
8.75
Amenities such as the garden and mini zoo received positive mentions.
Value for Money
8.71
Exceptional value for the accommodations and offerings.
Food and Beverage
8.76
Good variety but some issues with breakfast organization.
Overall Experience
9.23
Overall impressions are very positive with many comments on willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:59

Property Description

Luxurious Garden Oasis

Recreational Paradise: Enjoy the 11,000-sqm garden with a Kids Club, Organic Farm, Game Lounge, and Mini Zoo for endless fun and relaxation.

Convenient Location: Just a short drive from Guilin city center, Reed Flute Cave, and Xiangshan Scenic Area, making sightseeing a breeze.

Elegant Accommodations: Relax in well-equipped rooms with air conditioning, satellite TV, and a choice of pillows, ensuring a comfortable stay.

Immerse yourself in the beauty of Guilin at Shangri-La Hotel, where luxury meets nature. Book now for an unforgettable experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that the outdoor swimming pool opens between June and September, while the indoor heated pool opens all-year-round.Swimming pool: Closed from Tue, Dec 2, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KWL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 287 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 9.23
I
Ignatius • solo_traveller • au
10
2026-04-16 • via Nuitee
G
giuliano • family_with_children • hk
6
Usual stuff, can get much nicer boutique hotels in Guilinat a fraction of the price with a much better experience
Pros:

Overall is a the usual shangrila experience, if you like this kind of stuff. Family facilities are the perk we were looking for and the reason we booked the last two nights before departure

Cons:

Many of the facilities were not included in the price, quite annoying, overall overpriced, air conditioning made us all sick. On weekends is packed

2026-04-12 • via Nuitee
M
marco • couple • br
8
Razoável , esperava ser melhor pelo nome Shangri-La , café da manhã horrível, fila gigante para entrar Padrão 3 estrel
Pros:

Club lounge top

Cons:

Barulho no quarto , você ouve quartos vizinhos e hóspedes no corredor , banheiro , não tem silêncio

2026-04-12 • via Nuitee
S
Sunny • family_with_children • au
4
We won’t come back!
Pros:

Facility not too bad, my kids enjoyed the indoor swimming pool.

Cons:

We had very bad experience in this hotel, we have waited nearly 3 hrs for the room to be ready when check in, the staff there definitely need more training, no smiles, no greeting, no apologies, we have to chase for the room card few times! During breakfast we even been asked to pay extra breakfast fee for the youngest child, which was paid already! There are many other small things that made us think the money spent definitely not worth as a 5 star hotel!

2026-04-11 • via Nuitee
R
Rita • couple • hu
4
Nagyon régi szálloda rossz személyzettel, nem Shangri la szint.
Pros:

Az éttermek szépek voltak, az ételek finomak voltak. Jó elhelyezkedés.

Cons:

A személyzet nem segítőkész, nem kedves, mindent elrontanak.

2026-04-11 • via Nuitee
S
Shon • couple • hk
8
Good hotel in this city.
Pros:

The staff was very friendly.
Good buffet for breakfast and Dinner.

Cons:

It’s a bit old, room are a bit old but still location is good and very friendly hotel.

2026-04-11 • via Nuitee
D
Dmitrii • couple • hu
3
2026-04-10 • via Nuitee
G
Gilbert • family_with_children • hk
8
A good value stay
Pros:

- Convenient from the train station.
- Rooms were good value, particularly for the suites.
- Generally family friendly with enough at the property to entertain kids for a couple of days but it’s also no Club Med either
- Great views from the room and from the Horizon Club Lounge
- Food in the Horizon Lounge was solid for breakfast and in the evenings for dinner
- Staff are really great. A real highlight of the stay.
- The fitness centre isn’t half bad surprisingly. No smith machine or squat rack and limited range of dumbbells but there is a dual pulley machine to mostly be able to hit everything you need to hit workout wise.
- pool is large, bright, roomy. Pool does get rather deep for a hotel pool so be careful if you’ve got kids.

Cons:

- It’s a smoke free property but they don’t do a good job of enforcing this. I understand that it’s hard to enforce in Guilin as the people there have their own code about it, but as someone with children it was a real nuisance. There was smoking in the lobby, in the hallways leading to the kids club, smoking in the zoo area, etc.
- Breakfast buffet is decent but does feel short on variety. Furthermore, the fermented bamboo smell is inescapable. We ended up just having breakfast in the Horizon Club lounge to escape it.
- The changing room & shower facilities for the pool/fitness centre are pretty run down and uncomfortable. Ended up going back up to the room in wet swimsuits to shower.

2026-04-09 • via Nuitee
S
Simon • solo_traveller • nz
8
It is good , except the service of the restaurant
Pros:

Garden

Cons:

The restaurant staff , the small one , not the buffet

2026-04-09 • via Nuitee
Y
Yuan • family_with_children • hk
8
Pros:

Location is closed to one train station. If you arrive late in the day, this hotel may be your best choice.

2026-04-07 • via Nuitee
R
Rita • extended_group • hu
1
Nagyon régi, lelakott, nem Shangri la színvonal
Pros:

Az étterem jó volt

Cons:

A személyzet felháborító volt, nem segítőkész és nem szimpatikus

2026-04-07 • via Nuitee
Y
YUSHI • family_with_children • jp
6
2026-04-06 • via Nuitee
K
Karin • family_with_children • hk
7
2026-04-06 • via Nuitee
E
Eva • family_with_children • hu
10
2026-04-05 • via Nuitee
P
Peter • family_with_children • sg
10
Shangri-La Guilin is a heavenly and unforgetable place with outstanding staff and services
Pros:

This was our 20th anniversary holiday trip and also my wife's birthday. The hotel staff did all possible to make our stay superb and unforgettable. Everything was to perfection. The staff in the executive lounge were the best we ever met. The facilities were spotless clean and functional and the good old Shangri-La was shining with style and elegance to make us feel like in paradise. We had an exquisite birthday dinner in the Chinese restaurant and the food was outstanding. At the end of the meal the staff surprised us with a birthday cake and candles for my wife. The food and drink selection and quality in the lounge was first class. Dishes changed every day, and the famous local Guilin noodles were freshly hand made by a chef. Heavenly!!!
The location is perfect and the view over the Shangri-La garden/park and the river onto the mystic Karst formation priceless. The rooms were spotless clean and comfortable, elegant and spacious. This was one of the very best hotel stays in our extensive travel experience. Surely we will come back soon. Thank you to all wonderful people at Shangri-La that made us very happy. We want to thank MS Anne the General Manager, who came to see us in the lounge, for her kindness and excellent management of the staff and functions. Our special thanks for all-time best care, friendliness and service go to Daisy (you are the very BEST), Juliet, Hugo and the second young man in the lounge (sorry we did not catch your name correctly, Daisy pls. let him know)
We hope to see you all again soon.
Kind regards from Singapore
Peter, Rowena, Sherman & Nigel

Cons:

That we had to leave so soon and could not stay longer!

2026-03-31 • via Nuitee
J
John • extended_group • au
10
Awesome
Pros:

The staff were awesome. I am Australian and my wife is Chinese. She was born in Guilin. We were visiting my wife’s family in Guilin.
This is the second time we have stayed here and this trip was just as awesome as the first one. The hotel staff are all friendly right down to the cleaners. The rooms are clean and extremely comfortable.
I don’t eat western food when I’m in China but they cater for all nationalities. The restaurant is top class and the staff are very friendly and welcoming.
We would have no hesitation in recommending this hotel.

Cons:

Nothing. It’s almost perfect

2026-03-28 • via Nuitee
E
Eric • couple • us
10
Highly recommended
Pros:

The hotel is clean and well maintained.

2026-03-24 • via Nuitee
N
Nicola • couple • nl
8
2026-03-22 • via Nuitee
N
Nicolas • extended_group • fr
5
2026-03-21 • via Nuitee
H
Hidier • couple • fr
8
2026-03-21 • via Nuitee