Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great room
Nice atmosphere
Super friendly staff
Good breakfast variety
Beautiful location
Cons:
Crowded breakfast room
Some staff not well-trained in English
Rooms could use refurbishing

Categories

Cleanliness
8.26
There were some issues mentioned regarding spider webs in the rooms.
Service
9.23
Staff were friendly and helpful, but some lacked training.
Location
9.27
Location praised for being excellent with beautiful surroundings.
Room Quality
8.22
Some comments indicated that the rooms were slightly outdated.
Amenities
8.75
Amenities such as the garden and mini zoo received positive mentions.
Value for Money
8.71
Exceptional value for the accommodations and offerings.
Food and Beverage
8.76
Good variety but some issues with breakfast organization.
Overall Experience
9.23
Overall impressions are very positive with many comments on willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:59

Property Description

Luxurious Garden Oasis

Recreational Paradise: Enjoy the 11,000-sqm garden with a Kids Club, Organic Farm, Game Lounge, and Mini Zoo for endless fun and relaxation.

Convenient Location: Just a short drive from Guilin city center, Reed Flute Cave, and Xiangshan Scenic Area, making sightseeing a breeze.

Elegant Accommodations: Relax in well-equipped rooms with air conditioning, satellite TV, and a choice of pillows, ensuring a comfortable stay.

Immerse yourself in the beauty of Guilin at Shangri-La Hotel, where luxury meets nature. Book now for an unforgettable experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that the outdoor swimming pool opens between June and September, while the indoor heated pool opens all-year-round.Swimming pool: Closed from Tue, Dec 2, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KWL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 307 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 9.23
M
Mosca • solo_traveller • it
8
2026-05-04 • via Nuitee
R
Richard • couple • us
8
2026-05-03 • via Nuitee
B
Brittney • extended_group • nz
7
Nice rooms
Pros:

The rooms were really nice, and the beds were massive. Everything looks flash, and the staff were lovely. The pool table at the bar was fun too! Breakfast had heaps of options.

Cons:

I’m not sure if it was the time of year we travelled, but the facilities weren’t open. The outside pool wasn’t open, the go karts etc weren’t going. We got a free room upgrade, which I assume was to combat that, but it was a bit of a let down as these were some of the reasons we booked, knowing we were a bit out of town. The games room is not a games room, but instead some plush toy claw games.

2026-05-02 • via Nuitee
K
KOYAMA • solo_traveller • de
10
また泊まりたいホテル。
Pros:

ホテルは非常に大きな美しい前庭があり、素晴らしい。ロビーの右側にチェックインカウンターがある。ロビーは香り豊かで安心させられる。部屋いっぱいの大きな窓からのカルスト地形の眺めは桂林川下りをワクワクさせた。朝食は種類豊富であるが、もう一つ味が洗練されていれば最高でした。ホテル正門前の地元の手ごろな料理屋さんの1つの皿が小さく数多く注文できおいしかった。

Cons:

ホテルの1階のロビーに旅行会社が入っており、川下りのチケットの販売をしているがコスパがイマイチ。

2026-04-29 • via Nuitee
S
SHUYING • solo_traveller • cn
10
2026-04-29 • via Nuitee
P
Paulo • couple • pt
8
Férias em família na China
Pros:

Quarto com conforto mas um pouco antigo. Qualidade Shangri-La

2026-04-27 • via Nuitee
R
Rick • couple • nl
8
2 nachten hier verbleven. Westers restaurant was dicht dus moesten naar het chinese restaurant. Kan iedereen aanraden hi
Pros:

Goede en snelle receptie afhandeling. Prima kamers en ontbijt

2026-04-22 • via Nuitee
D
Dirk • solo_traveller • at
8
Nice rooms with great view, nice indoor pool
Pros:

Nice rooms with great view, nice indoor pool

Cons:

Bit far from the centre, but there are also very nice parks on walking distance

2026-04-21 • via Nuitee
I
Ignatius • solo_traveller • au
10
2026-04-16 • via Nuitee
M
marco • couple • br
8
Razoável , esperava ser melhor pelo nome Shangri-La , café da manhã horrível, fila gigante para entrar Padrão 3 estrel
Pros:

Club lounge top

Cons:

Barulho no quarto , você ouve quartos vizinhos e hóspedes no corredor , banheiro , não tem silêncio

2026-04-12 • via Nuitee
G
giuliano • family_with_children • hk
6
Usual stuff, can get much nicer boutique hotels in Guilinat a fraction of the price with a much better experience
Pros:

Overall is a the usual shangrila experience, if you like this kind of stuff. Family facilities are the perk we were looking for and the reason we booked the last two nights before departure

Cons:

Many of the facilities were not included in the price, quite annoying, overall overpriced, air conditioning made us all sick. On weekends is packed

2026-04-12 • via Nuitee
R
Rita • couple • hu
4
Nagyon régi szálloda rossz személyzettel, nem Shangri la szint.
Pros:

Az éttermek szépek voltak, az ételek finomak voltak. Jó elhelyezkedés.

Cons:

A személyzet nem segítőkész, nem kedves, mindent elrontanak.

2026-04-11 • via Nuitee
S
Shon • couple • hk
8
Good hotel in this city.
Pros:

The staff was very friendly.
Good buffet for breakfast and Dinner.

Cons:

It’s a bit old, room are a bit old but still location is good and very friendly hotel.

2026-04-11 • via Nuitee
S
Sunny • family_with_children • au
4
We won’t come back!
Pros:

Facility not too bad, my kids enjoyed the indoor swimming pool.

Cons:

We had very bad experience in this hotel, we have waited nearly 3 hrs for the room to be ready when check in, the staff there definitely need more training, no smiles, no greeting, no apologies, we have to chase for the room card few times! During breakfast we even been asked to pay extra breakfast fee for the youngest child, which was paid already! There are many other small things that made us think the money spent definitely not worth as a 5 star hotel!

2026-04-11 • via Nuitee
D
Dmitrii • couple • hu
3
2026-04-10 • via Nuitee
G
Gilbert • family_with_children • hk
8
A good value stay
Pros:

- Convenient from the train station.
- Rooms were good value, particularly for the suites.
- Generally family friendly with enough at the property to entertain kids for a couple of days but it’s also no Club Med either
- Great views from the room and from the Horizon Club Lounge
- Food in the Horizon Lounge was solid for breakfast and in the evenings for dinner
- Staff are really great. A real highlight of the stay.
- The fitness centre isn’t half bad surprisingly. No smith machine or squat rack and limited range of dumbbells but there is a dual pulley machine to mostly be able to hit everything you need to hit workout wise.
- pool is large, bright, roomy. Pool does get rather deep for a hotel pool so be careful if you’ve got kids.

Cons:

- It’s a smoke free property but they don’t do a good job of enforcing this. I understand that it’s hard to enforce in Guilin as the people there have their own code about it, but as someone with children it was a real nuisance. There was smoking in the lobby, in the hallways leading to the kids club, smoking in the zoo area, etc.
- Breakfast buffet is decent but does feel short on variety. Furthermore, the fermented bamboo smell is inescapable. We ended up just having breakfast in the Horizon Club lounge to escape it.
- The changing room & shower facilities for the pool/fitness centre are pretty run down and uncomfortable. Ended up going back up to the room in wet swimsuits to shower.

2026-04-09 • via Nuitee
S
Simon • solo_traveller • nz
8
It is good , except the service of the restaurant
Pros:

Garden

Cons:

The restaurant staff , the small one , not the buffet

2026-04-09 • via Nuitee
R
Rita • extended_group • hu
1
Nagyon régi, lelakott, nem Shangri la színvonal
Pros:

Az étterem jó volt

Cons:

A személyzet felháborító volt, nem segítőkész és nem szimpatikus

2026-04-07 • via Nuitee
Y
Yuan • family_with_children • hk
8
Pros:

Location is closed to one train station. If you arrive late in the day, this hotel may be your best choice.

2026-04-07 • via Nuitee
K
Karin • family_with_children • hk
7
2026-04-06 • via Nuitee