Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great room
Nice atmosphere
Super friendly staff
Good breakfast variety
Beautiful location
Cons:
Crowded breakfast room
Some staff not well-trained in English
Rooms could use refurbishing

Categories

Cleanliness
8.26
There were some issues mentioned regarding spider webs in the rooms.
Service
9.23
Staff were friendly and helpful, but some lacked training.
Location
9.27
Location praised for being excellent with beautiful surroundings.
Room Quality
8.22
Some comments indicated that the rooms were slightly outdated.
Amenities
8.75
Amenities such as the garden and mini zoo received positive mentions.
Value for Money
8.71
Exceptional value for the accommodations and offerings.
Food and Beverage
8.76
Good variety but some issues with breakfast organization.
Overall Experience
9.23
Overall impressions are very positive with many comments on willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:59

Property Description

Luxurious Garden Oasis

Recreational Paradise: Enjoy the 11,000-sqm garden with a Kids Club, Organic Farm, Game Lounge, and Mini Zoo for endless fun and relaxation.

Convenient Location: Just a short drive from Guilin city center, Reed Flute Cave, and Xiangshan Scenic Area, making sightseeing a breeze.

Elegant Accommodations: Relax in well-equipped rooms with air conditioning, satellite TV, and a choice of pillows, ensuring a comfortable stay.

Immerse yourself in the beauty of Guilin at Shangri-La Hotel, where luxury meets nature. Book now for an unforgettable experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that the outdoor swimming pool opens between June and September, while the indoor heated pool opens all-year-round.Swimming pool: Closed from Tue, Dec 2, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KWL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 275 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 9.23
Y
yaolin • couple • at
10
2026-01-29 • via Nuitee
Y
yuxiu • solo_traveller • ca
10
桂林之旅
Pros:

打车10元即可到象鼻山，很方便。

Cons:

没有

2026-01-29 • via Nuitee
S
Shaw Boon • family_with_children • au
7
Large central hotel with comfortable beds and good fitness facilities
Pros:

Comfortable beds, good breakfast, large warm and clean swimming pool. Courteous and helpful staff. Well equipped gym.

Cons:

Some advertised activities not available like no movies available at movie night. Go kart not available. Li Cafe not open daily for dinner, limited in room dining menu.

2026-01-27 • via Nuitee
Z
Zhaoling • family_with_children • us
10
2026-01-20 • via Nuitee
艳 • family_with_children • cn
8
2026-01-19 • via Nuitee
O
Owen Chew • couple • sg
8
The stay is very good.
Pros:

The room was clean, and the housekeeping service was excellent. The breakfast offered a wide variety of delicious food options. The lunch and dinner buffets featured a great selection of dishes, at a reasonable prices. We stayed there for four nights and did not encounter any problems.

2026-01-19 • via Nuitee
O
Owen Chew • family_with_children • sg
10
Pros:

Clean and comfortable.

Cons:

There is nothing I don't like.

2026-01-12 • via Nuitee
S
SAMIR MOHAMMED • couple • ch
7
Bien
Pros:

Peut faire mieux!

Cons:

L’hôtel bénéficie d’un cadre très agréable, avec un vaste parc parfaitement entretenu qui apporte une réelle sensation de calme. La suite était magnifique, spacieuse et confortable, à la hauteur des standards attendus pour un établissement de cette catégorie.

En revanche, l’accueil à la réception a été assez froid, avec un réceptionniste semblant peu attentif, ce qui tranche avec l’image d’un hôtel de ce standing. La communication avec certains membres du personnel s’est également révélée difficile, ce qui est regrettable pour une marque réputée pour la qualité de son service.

L’établissement est situé à environ 15 minutes du centre-ville, facilement accessible, ce qui reste un point positif.

Enfin, au moment du départ le matin, l’absence de portier pour nous assister avec nos bagages a été une déception supplémentaire et ne correspond pas aux standards attendus dans un hôtel de luxe.

2026-01-11 • via Nuitee
S
Sandra • family_with_children • es
10
Sangri-la siempre es garantía ode calidad y buen servicio. Perfecto.
Pros:

Sangri-la siempre es garantía ode calidad y buen servicio. Zonas comunes amplias . Habitaciones cómodas. Desayuno buffet completo. Buen servicio y atención del personal.

2026-01-10 • via Nuitee
I
Isaac Aizenman • solo_traveller • il
10
Very good Hotel in Guilin, an excellent option for Traveling to this wonderful place
Pros:

The hotel is very modern, beautiful, with very good and big rooms, excellent views of the nature, very good bathroom and a very quiet and relaxing ambience. The staff was attentive and kind. The dining room has tasty food .
The breakfast experience was a little bid disapointing but in general was ok

Cons:

More food alternatives in the breakfast for tourists coming from mediterranean countries.

2026-01-09 • via Nuitee
H
Hillary • family_with_children • au
10
Amazing experience stay with the hotel! Everything is excellent!
Pros:

Every thing is excellent!

2026-01-04 • via Nuitee
I
Italo • family_with_children • br
8
2026-01-03 • via Nuitee
M
Md. Rashedul Karim • extended_group • bd
9
Pros:

Everything was really excellent. The staff were very friendly and helpful. We were looking to book train tickets for our next trip and they helped us a lot.

Cons:

Their buffet breakfast is good of course but the meal could have been more international

2026-01-01 • via Nuitee
C
Caroline • family_with_children • hk
5
2025-12-31 • via Nuitee
K
Kinnar • family_with_children • hk
8
2025-12-28 • via Nuitee
A
Ali • couple • sa
7
Pros:

اثاث مستهلك جدا وقديييم وكاني في فندق غير شانغريلا وهذا فعلا شي غريب !!!

التواصل كان شي صعب مع الموظفين ليس تقصير منهم ولكن اللغه ضعيفه

الفطور مقبول تقريبا يعني محدود

2025-12-25 • via Nuitee
J
jim • couple • au
10
Great value for money, great service, great breakfast and close to everything!
Pros:

An amazing property that exceeded our expectations!

2025-12-19 • via Nuitee
I
Irina • family_with_children • gb
10
2025-12-18 • via Nuitee
S
Sophia • couple • au
7
Pros:

After changing room, we had a better outlook view. Hotel itself is not located in city centre so need to get taxi to go anywhere but transportation is close to high speed rail

Cons:

Nothing around the hotel

2025-12-16 • via Nuitee
V
Victor • couple • cl
10
Pros:

Lindo jardín y linda pieza

2025-12-07 • via Nuitee