Best Western Plaza Hotel

Hotels
•
Best Western
7.2 (2032 reviews)
Drottninggatan 9 , Eskilstuna , se

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent breakfast
Cons:
Worn rooms
Issues with cleanliness
Hard mattresses

Categories

Cleanliness
6.3
Some reviewers mentioned worn rooms and items missing, indicating a need for improvement.
Service
7.8
Staff are described as friendly and helpful.
Location
8.3
Many reviews praised the central location and proximity to the train station.
Room Quality
5.8
Several guests noted that the rooms felt worn and had issues such as hard mattresses.
Amenities
6.8
Amenities mentioned were decent, but issues such as missing toiletries were noted.
Value for Money
7.8
Mixed feelings; some feel it is priced fairly while others disagree based on room quality.
Food and Beverage
7.8
Breakfast received positive mentions, though some consider the service lacked in replenishment.
Overall Experience
7
A mixed experience with positives in service and location but notable flaws in room quality and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:56

Property Description

Convenient Location and Eco-Friendly Environment:
Located opposite Mälardalen University in central Eskilstuna, our eco-friendly hotel provides a comfortable stay with free WiFi and flat-screen TVs. Just 150 metres from Eskilstuna Train Station, accessibility is a breeze.

Diverse Dining Options and Fitness Facilities:
Indulge in Lebanese delicacies and à la carte offerings at Meze Lounge nearby. Stay active in our 24-hour gym or unwind in the sauna for a well-rounded experience.

Exciting Activities and Nearby Attractions:
Let us organize golf outings or trips to Parken Zoo for you. With Cityhuset Shopping Centre a mere 100 metres away and the Old Town within a 15-minute walk, there's plenty to explore during your stay.

Book your stay now for a memorable experience at our hotel!

Important information:

The hotel requires that the credit card holder’s name matches the guest’s name on the booking confirmation. If you wish to book for another individual, please contact the property directly for further information after booking. Guests are also required to show a photo identification upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VST

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for SEK 150 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 3 years old and over stay for SEK 200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs SEK 90 per day.

Location

Guest Reviews

7.2
Based on 2032 reviews
Cleanliness: 6.3
Service: 7.8
Location: 8.3
Room Quality: 5.8
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 7
H
Hannes • family_with_children • se
8
Helt ok.
Pros:

Helt centralt. Frukosten var mycket god.

Cons:

Ett aning slitet hotell.

2026-07-11 • via Nuitee
M
Mats • solo_traveller • se
8
2026-07-11 • via Nuitee
D
DIONISIO • couple • se
8
2026-07-09 • via Nuitee
T
Trädgårds • solo_traveller • se
10
Pros:

Servicen var utmärkt! Frukosten hade allt man behöver!

Cons:

Det fanns inget negativt alls!

2026-07-07 • via Nuitee
S
Sara • family_with_children • se
7
Bra hotell i centrala Eskilstuna
Pros:

Bra läge och bra frukost

Cons:

Det kändes lite slitet

2026-07-06 • via Nuitee
K
Katarina • solo_traveller • se
6
Pros:

Läget, ute platsen.

Cons:

Vi fick säga till att saker vid frukosten tagit slut, 2 ggr.
Barnbarnen saknade smaksatt yoghurt.

2026-07-06 • via Nuitee
B
Björg • family_with_children • se
8
2026-07-06 • via Nuitee
S
Susanne • family_with_children • se
4
Hade varit bra om frukosten varit god.
Pros:

Centralt
Fint spa

Cons:

Dåligt och tråkigt utbud på frukosten… torrt bröd.
Äggkopparna var slut. Fanns inte ens kaviar.

2026-07-06 • via Nuitee
H
Hans • couple • se
9
Pros:

Frukost

2026-07-06 • via Nuitee
J
Joakim • couple • se
2
Besvikna på hotellet
Pros:

Bastu, gym och omklädningsrum

Cons:

Mottagandet av personalen, frukostbuffén var den sämsta vi någonsin ätit, sängarna hårda och gled isär, toaletten liten duschen ännu mindre, sliten inredning, kaffet blaskigt

2026-07-05 • via Nuitee
R
Robin • extended_group • se
7
2026-07-05 • via Nuitee
N
NAGAR • solo_traveller • dk
9
Can stay again
Pros:

Location

Cons:

Coffee was bad

2026-07-05 • via Nuitee
N
NAGAR • solo_traveller • dk
10
Pros:

Location

2026-07-05 • via Nuitee
A
Ann-Charlotte • couple • se
7
Cons:

Frukosten: borden var ej rena och det stod disk på borden. Och det fylldes inte på när det var slut.

2026-07-04 • via Nuitee
Åsa • solo_traveller • se
7
2026-07-04 • via Nuitee
S
Stefania • couple • se
5
2026-07-03 • via Nuitee
E
Emma • solo_traveller • se
5
2026-07-03 • via Nuitee
C
Claes • solo_traveller • se
9
2026-07-02 • via Nuitee
S
Sara • family_with_children • se
7
Bra och prisvärt. Lite trångt på parkeringen när man skulle upp på taket, annars trevlig personal och bra läge
Pros:

Nära till
Parken zoo och till restauranger och shopping

Cons:

Lyhört. Man hörde folk på gatan utanför och även andra hotellgäster väldigt väl

2026-07-01 • via Nuitee
U
Umaphon • solo_traveller • se
8
2026-06-30 • via Nuitee