Grande Rockies Resort-Bellstar Hotels & Resorts

Hotels
7.3 (1302 reviews)
901 Mountain Street , Canmore , CA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location and mountain/Three Sisters views
Comfortable beds
Rooms described as large and fairly well equipped
Balcony views and handy location close to amenities
Some friendly/helpful staff reported
Would stay again (reported by some guests)
Cons:
Loud generators/water pumps/noise outside rooms disturbing sleep
No daily room cleaning / poor housekeeping and towel service
Pool access changed or unavailable despite booking
Tired decor and maintenance issues (damp marks, cracked mirror, peeling wallpaper)
Rude or unhelpful reception reported by some guests
Lift broken in one building; parking area water pumping noise
Perceived poor value — expensive for the condition

Categories

Cleanliness
5.5
Mixed to below-average — reports of damp marks, peeling wallpaper, cracked mirror and corridor smells; some guests also mentioned using dirty towels due to housekeeping failures.
Service
8
Mixed but generally acceptable — several guests praised friendly staff, though others reported rude reception, unanswered calls and failures to deliver towels or empty bins; overall service is inconsistent but had positive moments.
Location
9.6
Very strong — multiple guests highlighted excellent location, easy access to amenities and fantastic mountain/Three Sisters views from rooms and balconies.
Room Quality
7
Moderate to good — beds described as very comfy and rooms as large and fairly well equipped, but some guests noted tired decor and visible wear (cracked mirror, damp patches).
Amenities
6.5
Mixed — issues reported with access to advertised amenities (pool access changed/blocked), broken lift in one building and noisy pumps/generators affecting amenity areas.
Value for Money
6.1
Mixed — some guests felt the property was expensive for its condition and running issues, while others considered the location and views to partially justify the price.
Food and Beverage
7.3
Standard quality for this hotel tier.
Overall Experience
8.4
Mixed-positive overall — several guests had lovely stays and would return due to location, views and comfy beds, but a notable minority experienced serious service and noise issues that negatively affected their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 18:15

Property Description

Luxurious Suites with Full Kitchens and Entertainment

Experience comfort and entertainment in our one and two bedroom suites featuring full kitchens and 40-inch flat-screen TVs with Blu-Ray players. Enjoy the convenience of a washing machine and tumble dryer in each suite, along with free toiletries and linens for your comfort.

Relaxation and Recreation

Unwind by the fireplace while overlooking the majestic mountains, or step out onto your balcony or patio for a breath of fresh air. Take a dip in the indoor pool with a waterslide, or stay active in the modern fitness centre. Free underground parking adds convenience to your stay.

Close Proximity to Outdoor Activities

Explore nearby attractions such as Silvertip Golf Course and Nakiska ski hill, or visit Cougar Creek Skating Rink and Benchlands Trail Mountain Bike Skills Park just a short drive away. Book now for a memorable stay at Grande Rockies Resort - Bellstar Hotels & Resorts.

Important information:

Please note, the King Room - Separate Building & Double Room - Separate Building rooms are located in the Annex building outside, across the parking lot from the main resort building.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: YYC

Location

Guest Reviews

7.3
Based on 1302 reviews
Cleanliness: 5.5
Service: 8
Location: 9.6
Room Quality: 7
Amenities: 6.5
Value for Money: 6.1
Food and Beverage: 7.3
Overall Experience: 8.4
A
Angela • family_with_children • au
4
Pros:

The location was perfect

Cons:

That i booked a room for 2 adults and a pet and paid for the room they allocated me which was meant to be big with a fireplace balcony etc only to get there and be told that ots not pet friendly and finally get a different much smaller different room and did not recieve a partial refund. Incredibly disappointing 😞

2026-10-29 • via Nuitee
B
Boissonneault • family_with_children • ca
3
Probably wouldn't go back
Pros:

Staff were very friendly

Cons:

Room numbers were just printed on a piece of paper and taped to the walls. My husband hit his head on the light by the dining table/living room multiple times. He is 6'4 and the light is in a bad spot. He also barely fit in the shower and was very uncomfortable in there. There was no counter space in the bathroom and the toilet paper dispenser was behind the toilet. The room also looked rough and had water stains on the ceiling along with stone baseboards about to fall off. For paying $400 for the room for only 2 nights I was not impressed.

2026-10-27 • via Nuitee
S
Shannah • extended_group • ca
4
2026-10-16 • via Nuitee
G
GaryQC • solo_traveller • fr
7
2026-10-12 • via Nuitee
J
Jessica • couple • ch
7
Pros:

gute Lage

Cons:

schlechtes Preis-Leistungs-Verhältnis

2026-10-09 • via Nuitee
K
Katrina • couple • ca
7
2026-10-08 • via Nuitee
E
Erika • couple • ca
9
Pros:

Location : A+++
Cleanliness : A+++
Comfort : A (bed was amazing... the room felt very cold and sterile, but was efficient and tidy)
Staff : B- (mostly efficient... wasn't able to get through to the front desk one morning to get more coffee delivered, as they don't do daily service on the rooms in the annex building.
Positive Notes: Seriously the MOST amazing shower ever. Big, clean and 15/10 for the water pressure.

Cons:

Negative Notes: hated the Keurig in our room. Insufficient pods, couldn't get a hold of front desk to get more delivered... no coffee service in the lobby. My only
Complaint is truly about the coffee situation. It's was extremely frustrating, but otherwise, the stay was wonderful.

2026-09-17 • via Nuitee
C
Caroline • solo_traveller • fr
8
Pros:

Chambre confortable. Tres propre

2026-09-16 • via Nuitee
S
Susan • extended_group • ca
5
2026-09-16 • via Nuitee
A
Anik • couple • ca
10
2026-09-14 • via Nuitee
H
Hope • couple • us
7
would stay at the main lodge versus the adjacent building
Pros:

Staff was wonderful, restaurant was great, location great

Cons:

We stayed at the adjacent building of the property, instead of the main lodge. Walking in, it looked like a hospital room. From the smell, to the bright white lights. Bathroom was updated

2026-09-14 • via Nuitee
P
Patricia • solo_traveller • at
5
Pros:

Der Empfang war sehr freundlich und professionell, Parken ist gratis, mein Bett war sehr bequem

Cons:

Zusammengefasst: für einen längeren Urlaub zu heruntergekommen, für eine Übernachtung am Weg viel zu teuer.
Die Unterbringung erfolgt im Nebengebäude, was nicht weiter schlimm ist. Das Haus selbst scheint aus Pappkarton gebaut zu sein - man hört den Nachbarn sogar fernsehen. Die Zimmer sind sehr abgewohnt, Zimmermädchen gibt es keines (nur gegen Bezahlung). Im Hotelgang kommt man sich vor wie in einem Psychothriller, dunkel, schmuddelig, die Wände bzw. Tapeten kaputt. Einfach heruntergewirtschaftet und nie nur einen Cent investiert

2026-09-14 • via Nuitee
M
Manuela • solo_traveller • de
1
0/10 … NIE WIEDER - Hände weg vom Annex-Building
Pros:

Nichts … !

Cons:

Das Annex-Building entspricht schon von außen nicht dem Foto der Beschreibung … es wirkt eher wie ein renovierungsbedürftiges Nebengebäude.
Beim betreten des (sehr kleinen) Zimmers schlug einem ein modriger, unangenehmer Geruch entgegen, der auch nach ausgiebigem lüften nicht besser wurde.
Das Zimmer, das für eine Max. Belegung von 4 Personen angeboten wird, ist viel zu klein und für höchstens zwei Personen geeignet.
Die Matratzen sind extrem unbequem und rascheln beim umdrehen so laut, dass sämtliche Anwesenden davon wach werden…

Unser Versäumnis/Fehler war, dass wir uns nicht sofort nach Betreten des Zimmers beim Personal am Empfang beschwert haben und nach einem anderen Zimmer gefragt haben

2026-09-14 • via Nuitee
A
Amy • couple • us
10
Very comfortable and modern
Pros:

Spa like bathroom

Cons:

It could use one more chair in the room

2026-09-13 • via Nuitee
T
Thomas • couple • de
8
Pros:

Die Lage ist Top

Cons:

Wir haben im Nebengebäude drei Nächte geschlafen, welches im Vergleich zum hübschen Hauptgebäude ziemlich alt und renovierungsbedürftig ist. Unser Zimmer an sich war in Ordnung. Die sehr hohen Preise sind im Nebengebäude aber nicht gerechtfertigt.
An der Rezeption wäre eine zweite Person hilfreich um die Check-Ins und sonstige Anfragen zügiger zu abzuarbeiten.

2026-09-12 • via Nuitee
R
Rachel • couple • us
5
Pros:

the room size was good. the noises outsize the room were minimal

Cons:

there was a sewage smell in the room when we got in, not sure if it got better or we just go used to the smell. The parking spots were pretty tight squeeze as well.

2026-09-11 • via Nuitee
M
Marie Cardinal • solo_traveller • ca
10
2026-09-11 • via Nuitee
P
PeripateticBob • solo_traveller • gb
9
Can do in Canmore.
Pros:

Central location for food, drinks etc. Currently doing upgrades but it didn't affect our stay. Easy parking. Good location for trips to Banff, Louise etc.

Cons:

Nada

2026-09-09 • via Nuitee
D
DM_Ireland • solo_traveller • ie
8
Good but work to do
Pros:

Location. The food offering was excellent

Cons:

Reception staff have some work to do on how they welcome guests and provide information and directions.
Rules are important but more emphasis on guests needs and wants please.
We booked before you changed some arrangements not a good policy on your part to change things without rewarding guests.

The beds were below par.

In general I did not get the impression that guests come first.

2026-09-07 • via Nuitee
T
Thomas • solo_traveller • de
7
Pros:

Service

Cons:

Zimmer war im Nebenhaus nicht so schön und laut

2026-09-06 • via Nuitee