Homewood Suites by Hilton Wilmington/Mayfaire, NC

Location was excellent, staff was wonderful . Loved having a kitchen that was very well stocked. The included breakfast had a lot of variety and tasty food.

Friendly staff

This was one of the worst hotel experiences we’ve ever had. We booked this hotel expecting the quality we’ve come to associate with Hilton, but this property fell far below those standards.
The room was filthy. There were broken floor tiles, stained floors, ripped carpet, and it looked like it hadn’t been properly cleaned in quite some time. There was water sitting in the bathtub. The lobby and hallways were also dirty, with visible stains throughout the property. On top of that, the hotel smelled strongly of marijuana in multiple areas.
The pool was just as bad. There was hair floating in the water along with trash, making it completely unusable for our family. We were traveling with our children and decided within just a few hours that this was not a place we felt comfortable staying, so we checked out.
Unfortunately, the front desk employee never processed our checkout, so we were charged as if we had remained at the hotel. To make matters worse, there was no manager on duty during Fourth of July weekend, so even Hilton Customer Care was unable to reach anyone to help us. We also couldn’t get in touch with the manager the following Monday.
When we finally spoke with the manager, the experience only became more frustrating. She clearly needs training. We showed her photos documenting the condition of our room, but she showed no concern or empathy for what we had experienced and even had an attitude. Regarding the strong marijuana smell throughout the hotel, she simply told us there was nothing she could do about it. Instead of trying to make things right, she insisted on charging us for part of the stay even though we had left just a few hours after checking in because of the hotel’s condition. We were ultimately charged for half a day.
The lack of cleanliness, poor maintenance, strong marijuana odor, and disappointing customer service made this a terrible experience. We expected much better from a Hilton property. I would not recommend this hotel, especially to families with children. If you’re looking for a clean, safe, and well-maintained place to stay, I would choose another hotel.

Breakfast staff was always so helpful and kind! They honestly unmade the experience so amazing

Nice hotel in good location. Comfortable bed

Clean room, friendly staff, continental breakfast, and great location.

The beds were comfortable and clean. The room was clean. The pool was also nice /clean. Breakfast was good but repetitive.

So, this is a very nice hotel in a great location near restaurants, grocery stores and shopping centers. It's also very close to W,rightsville Beach. They have a bar onsite, which is very nice. The outdoor pool area was decent. They also have great parking and several alternative keycard entry exit doors to assist with getting to the parking area. My room was nice and clean and the bed was extremely comfortable! They offer breakfast but I opted out so uncertain if it's decent or not.

Breakfast was superb and the staff were SUPER

We were surprised at how spacious the room was and the extent of the amenities, including a magnifying mirror in the bathroom.

The room was amazing, so was the location! We’d definitely will return!