Hotel & Spa Larimar

Komfort, Freundlichkeit, Sauberkeit, Organisation

Wir haben uns sehr wohl gefühlt.

Sehr schönes, sauberes Hotel mit sehr freundlichen Mitarbeitern. Alle angebotenen Speisen in hervorragender Qualität.
Das Zimmer ist zweckmäßig und dennoch sehr wohnlich ausgestattet. Der große Wellnessbereich lässt keine Wünsche offen.

Tolle Zimmer, sehr gutes Frühstück, sehr großer und schöner Wellnessbereich.

Immer gut hier zu sein

Wir waren bereits zum 2. Mal im Larimar und haben es wieder sehr genossen. Personal sehr freundlich und aufmerksam (vor allem der junge Kellner beim Abendessen!), Essen köstlich, alles sauber und zum Geburtstag wurde ich richtig verwöhnt. Danke dafür! :-)

Wellnessbereich und Restaurant so wie das Frühstücksbuffet,
Gartenanlage

Wir sind zum ersten Mal mit Hund gereist und es war perfekt. Das Gartenzimmer verfügt, wie der Name erahnen lässt, über einen Garten. Außerdem war vom Hundebettchen über Futterschüsseln bis hin zu einem extra Mülleimer auf der Terrasse alles vorhanden, was für einen Urlaub mit Hund notwendig ist - sogar eine eingezäunte Freilaufzone mit Teichanlage. Auch für uns war der Urlaub perfekt. Die Anlage ist sehr großzügig, das Essen top, die Massagen ein Traum, die Saunawelt top und nie „überrannt“ - alles in allem - Erholung pur.

Very nice hotel, excellent Spa facilities. Great quality Food.

Since our children live abroad we decided to spend this Christmas at the Larimar Hotel and Spa in Burgenland with friends. Wow what an amazing experience. Our hosts Johann and Daniela and all the wonderful staff created a delightful Christmas special that included a hike to the local village where we were guests of the mayor ( there is also a pure spring water shrine that has been providing fresh water for over 300 hundred years). There were evening concerts and special treats (like Kaiserschmarrn, champagne and Gluhwein) and a special Christmas feast.
One cannot go hungry at Larimar. The food is spectacular starting with the endless morning buffet to the gourmet evening cuisine. The staff are extremely friendly and go out of their way to make sure your stay is pleasurable.
The spa area is very functional with spa pools and seating areas set up to make sure each guest is special. I really like the fact that there was ample and various quiet areas to relax, read or sleep. No need to rush to reserve your chair, there were always great lounges available. The various pools never seemed overcrowded and that added to the relaxing atmosphere of enjoying the warm water as the mist rose up into the frosty air. There are an array of spa treatments and saunas to please very want. We also enjoyed many leisurely walks in the rolling Stegersbach countryside.
Our comfortable room included a huge balcony that accommodated lounge chairs and a patio set that greeted the morning sun and had panoramic views of the rolling countryside and the snow capped mountains in the distance.
I cannot say enough about the overwhelming hospitality and hands on care that Johann and Daniela treat all their guests.
We will definitely return to Larimar for another relaxing and pampered stay.

Overall: very relaxing, hotel area clean, friendly staff, good food. Can recommend for a stay. Very attentive staff, very good massages/treatments. Cannot comment on saunas. Thermal water area is not very big and can get a touch crowded when busy (note that this is the same in the vast majority of natural spring thermal resorts however!), the sport swimming pool is huge, and phantastic! Restaurant food solid, only niggle was that the sald choice a touch weak and at a bit repetitive, but minor niggle. Lots of areas to sit down in the hotel.

Would not hesitate to visit again for a relaxing stay without being in an overly stuffy hotel.

Perfect hotel, nice location, excellent indoor and outdoor pools, Gault Millau rated restaurant… still the overall experience was spoiled almost immediately upon our arrival. We couldn’t open our room door, so the staff lead personally by the owner of the hotel changed first the batteries. At our next attempt we could not open the door again. A bit tired and nervous I went to the reception desk, but they did not look very helpful. Anyway, the lock was repaired again, but no use, we could not enter again. Most of our time we spent on the corridor connecting the room and the reception. Finally, they offered to change to card lock to a classical key lock. This time we could enter to our room whenever it was needed. Until next morning. Someone knocked on our door early morning, introducing himself as maintenance, saying he will replace the whole lock system with a new one. He did, but we couldn’t enter to our room again. After several attempts, spending most of our time again on the corridor between our room and the reception, I asked to replace the electronic lock with the classic type key lock. The staff was not friendly any longer. I asked why didn’t the contact us prior repair attempts on our second day of visit, but never got a reply. This was the birthday of my wife. Earlier, the night before I noticed that persons celebrating their birthday at Larimar are getting a nice surprise. I asked the head of the restaurant on duty if they can prepare a surprise for my wife. Sure, he said, that’s usually a small cake for two with two glasses of champagne. My request was obviously noted, because the day after our table in the restaurant was decorated, and there was a humiliating present, a cheque worth 20 euros, but no cake, no champagne. When I asked this time the other head of the restaurant on duty what happened, and where is the ordered surprise, he disappeared and never got back. We arrived to a three day visit in the afternoon. The booked and paid service was full board, lunch and afternoon desert included, but we had to start with a dinner. You’ll get a lunch package on your departure, we’ve been told. Left the hotel before noon, but we never got our last meals. It’s a pity, because the place is lovely. But the human part of the service was simply horrible. Very unusual for the country.

This hotel is a four-star resort only in name, it does not live up to the rating.
While the location is nice and the people are generally friendly, the hotel lacks several things: staff, well trained or empowered staff; badly needed renovations of the property and the rooms; general grooming of the landscaping around the hotel.
Answer to every question and every guest request is normally, ‘ we’re not sure if this could be done’ and it needs to be coordinated and aligned with one of the 2 owners. And if the owners are not available (on the phone, sleeping), you don’t get an answer at all.
Staff seems to be untrained, inexperienced, lacking in customer service.
If you plan on using the Internet while at the hotel, forget about doing it between 11 PM and 6 AM - THEY TURN THE WI-FI OFF! Never heard this happening at any hotel in any country until we landed at this one.
We had to cut our stay short and leave the hotel after one night because we needed access to the Internet around the clock due to work reasons.
Found a much better place around the corner, where we happily spent the rest of our vacation.