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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Babysitting/child services
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Non-smoking throughout
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Parking garage
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Concierge service
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Special diet menus - on request
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Outdoor pool - seasonal
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Snack bar
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Electric vehicle charging station
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Kid-friendly buffet
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Access to health care professionals
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Face masks for guests available
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in the beautifully appointed rooms and suites at Grand Serai Congress and Spa, offering elegant decor and modern amenities for a comfortable stay.
Fine Dining Experience
Enjoy a complimentary breakfast in a luxurious setting and savor delectable dishes at Yasemi Restaurant, followed by exclusive cocktails at the sophisticated bar.
Relaxation and Wellness
Unwind at the private spa with rejuvenating treatments and take a dip in the outdoor swimming pool for ultimate relaxation and wellbeing.
Experience luxury and comfort at Grand Serai Congress and Spa in Ioannina. Book now for an unforgettable stay.
Please note that the Gala Dinner (24/12 & 31/12) is not included in the Christmas and New Year's half-board rates.
Please note that the festive dinners on Holy Friday, Holy Saturday and the Easter Meal Feast on Easter Sunday are included in the half board rates.Parking is subject to availability due to limited spaces.
Swimming pool: Closed from Sat, Sep 12, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
Children from 4 years old to 9 years old stay for € 30 per person per night when using an existing bed.
Children up to and including 3 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Πλούσιο και ποικίλο.
Ουδέν σχόλιο.
breakfast was excellent, room not worthy for the value
The hotel offers spacious rooms with two balconies and overall provides a pleasant stay. However, there were several aspects that did not meet the expectations of a 5-star property.
One of the main disappointments was that both the indoor and outdoor pools were unavailable during our stay, despite being advertised as available on the hotel's official website. This significantly affected our experience, as these facilities were among the reasons we chose the hotel.
The room itself was comfortable and generously sized, but the bathroom lacked the amenities typically expected from a 5-star hotel. There were very few towels provided for a couple, and essentials such as bathrobes and slippers were not available. These details may seem minor, but they contribute greatly to the overall guest experience and level of comfort.
While the property has potential and some positive features, greater attention to facilities availability and guest amenities would be needed to fully justify its 5-star rating.
Comfortable bed and larger than average room with a useful balcony We liked to use the pool in the afternoons. Breakfast was excellent. Parking useful. An easy 20 min walk to the lake.
Ήταν όλα πάρα πολύ όμορφα!
Maria i receptionen var outstanding!
Υπέροχα.
Really very luxurious and confortable hotel with exceptionally helpful and kind staff.
Very good breakfast and central position
Ευρύχωρο και καθαρό δωμάτιο. Πλούσιο πρωινό και πολύ ευγενικό προσωπικό. Η τοποθεσία του ενώ είναι σε απόσταση αναπνοής από το κέντρο της πόλης είναι πολύ ήσυχο.
שודרגנו לחדרים גדולים עם מרפסת, חניה צמודה גדולה צמודה למלון, יחס טוב מצד אנשי הקבלה
המזגן בחדר עבד עם אוורור בלבד ולא קירר, מסדרונות חשוכים ולא ממוזגים
Everything was lovely
Location . Staff were excellent
Nothing
Υπέροχα.
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