Hotel Centrum

Let me just start by saying the staff working there were all really friendly, but the hotel is in a poor state.

This was one of those situations where everything is so bad you just give up and grit through it.

Bed was extremely uncomfortable with broken springs that hurt my body. No top mattress.

There was an air vent which was so loud and hard to sleep through. The fridge and ac were also loud but ac could be turned off.

There was a pervasive smell of damp and mold in the room. Being asthmatic I would not have made it another night.

Bathroom floor was full of short dark hairs. There was so much, had there been a pet in the room before? Either way it had not been cleaned properly.

Shower was broken and took forever (I mean several, several minutes) for not-cold water to come and temperature didn't reach beyond lukewarm. The water wouldn't drain so I had to take my cold shower in short bursts waiting for the water to drain slowly in between.

Breakfast was really unfresh and awful. The fresh fruit looked several days old and everything was soggy. While there was a lot to chose from it the lowest quality possible. I didn't dare to eat much.

Lastly, a large private party held at the hotel that night, unfortunately there was loud music and people walking and talking (and yelling in the corridors all night). Could've been overseen if not for all the other issues.

I was unable to comfortably do the things you get a hotel for: sleep, wash and eat.

Staff was great at least.

Banheiro velho sem manutenção. Quarto no subsolo. Barulho

I recently needed help and had to go into the hotel as I was in a spot of bother as first time to Krakow.I was delighted when a young man called tomasz was on reception this night and he went out of his way to help me even though I was staying in another hotel .Based of his kindness alone,next time I visit Krakow,I will stay in that hotel as he was so professional and really was an ambassador for the city.I certainly hope the management acknowledge this and pass this praise to Tomasz.well done young man.

OK hotell för en natts övernattning. Fick ett rum i källaren med små källarfönster. Rummets lite slitet och inte högsta standard. Tycker ratingen var inte helt korrekt.
Trevlig personal med bra service. Jättelik frukostbricka som levererades till rummet. Orkade bara med hälften

All good

The staff were excellent. Very helpful and quick to help. Housekeeping was ok too. The check in process was very quick and efficient.

Hotel was nice, friendly reception staff who were helpful. Outside of city centre had to get tram 4, which on initial arrival was very difficult to locate. Luckily a lovely polish man took us to the tram stop, god bless him. Trams very cheap indeed. Went on 2 tours - Auschwitz & Salt mines, downside being had to get a taxi to a pick up hotel closer to the city centre. But cost approx £6. Both tours were well worth it. Breakfast in hotel was good. No water available in rooms just coffee. Found the bathroom was very hot powerful shower but room slightly cold. Turned up thermostat but didn’t seem to get any warmer. Slept well, little noise. Lift available.

Das Hotel kann ich empfehlen ,super Frühstück ,sauber freundlich naja alles was man für kurz trip braucht allerdings kaum Beleuchtung im Zimmer also sehr dunkel für mich ich denke das könnte man sparsam nehmen…

a little bit difficult to find; helpful staff; good kitchen facilities; close to Old Town and transport links to other areas, including Auschwitz; unprepossessing entrance but clean and dry inside; good spot

Liked having a shop and trams close by. Nice big window but needs better curtains.

Good breakfast, good room, good parking

Great location, staff and breakfast for a very good prize

Pleasant service, nice hotel.
Loved the breakfast!
thanks for a pleasant stay

The gym facilities could be better - it was hard for the two of us to exercise at the same time - the room was so tiny.
Other than that - all good.

We stayed for three nights at this Hotel and were very impressed with the room, which was spacious, well appointed and clean. We ate breakfast at the Hotel and were again impressed with the extent of the buffet, which had everything you could possibly want in terms of cereals, fruit juice, fresh fruit, various breads, coffee, etc. There was also an option to request various hot options such as scrambled egg and so on. The reception staff were extremely helpful in answering any questions we had and making recommendations. My partner also appreciated the special smoking room. Only slight drawback was that the hotel is not in the centre, but on the plus side it was conveniently located for trams and buses, so no real problem! Altogether great value and a very pleasant stay!

Great public transportation and connection with City Center.
Clean and comfortable rooms.Very well kept facilities.
Delicious breakfast.
That was my second stay in Hotel Centrum.

Construction work started around 6 in morning mattress and pillows very poor room was cold and very bright need black out curtains 45 minutes into city no tour operators will pick u up to far away double beds r two singles pushed together asked to b moved to a quieter room and was told that was one of the of the less noisy ones not good for city break

To far away from town centre room was cold we asked three times for more pillows and blankets got none beds were uncomfortable we were giving 1 couch bed 2 singles we asked for a double 1 single The blinds did not block out the light which was annoying in the morning got woke up by the traffic noise and the light coming in the room breakfast was buffet only a two slice toaster which took forever and never toasted would have preferred hot items the eggs that were offered were cold asked for two coffees tea at reception waited about ten min lots of noises coming from the machine yet when we got our drinks they were cold could not use any facilities as was told there was maintanence issues

Stayed mon to Friday, lovely and clean , rooms very good, very handy to walk everywhere and also tram stop outside, close to the bridge and a lovely walk down the river to the castle, would definitely stay here again, very friendly and helpful staff

The room I stayed in was really nice and clean and spacious and had all the nice little touches. If I was to have one little say it would be to have darkened blinds, but everything was superb. The staff are extremely helpful and very nice. The food also was very good. A wonderful hotel.