Hilton Garden Inn Krakow

Hotels
•
Hilton Garden Inn
9 (2776 reviews)
Marii Konopnickiej 33 , Kraków , pl

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Limited breakfast options
Inconsistent service among staff

Categories

Cleanliness
8.96
The hotel room was very clean.
Service
9.43
Customer service was excellent, though there were mixed experiences with different staff shifts.
Location
9.47
Good location, easy access to explore the city.
Room Quality
9.42
Rooms were described as clean, spacious, and comfortable.
Amenities
8.95
Charging platforms in rooms and water options were appreciated.
Value for Money
8.91
The pricing was considered acceptable for the quality offered.
Food and Beverage
7.46
Breakfast options were limited and there is room for improvement.
Overall Experience
9.43
Overall a very pleasant experience with few downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:49

Property Description

Luxurious Accommodation with Stunning Views

Convenient Amenities for a Comfortable Stay

Ideal Location for Exploring Kraków

Experience 4-star luxury at Hilton Garden Inn Krakow, with rooms overlooking the historic Wawel Castle. Enjoy free Wi-Fi, access to the 24-hour fitness center, and the convenience of a refrigerator in your room. Explore the city effortlessly with the hotel's proximity to the Main Market Square and Kazimierz Jewish District. Let our staff assist you in booking popular excursions, and dine at our on-site restaurant offering European delicacies. Whether it's business or leisure, Hilton Garden Inn Krakow is the perfect choice for your stay in this vibrant city. Contact us now to secure your booking and elevate your Kraków experience.

Important information:

Please note that starting 1 April Auschwitz & Birkenau museum will change booking rules. One of the most important changes in the introduction of personal Entry Cards, that is why we advise to book the tour at least 2-3 weeks before arrival as buying tickets at the reception on arrival day will not be possible. The Auschwitz Museum requires guest list much earlier, that is why prebooking is necessary.

Please note that all guests, including children under 18, need to provide a valid ID at check-in to prove their relativity.

Please note that the hotel will be undergoing exterior renovations from 16.06-15.09.2025. Thank you for your patience and understanding.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KRK

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for 23 zł per person per night when using an existing bed.
    Children from 4 years old to 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 2776 reviews
Cleanliness: 8.96
Service: 9.43
Location: 9.47
Room Quality: 9.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 7.46
Overall Experience: 9.43
W
Wiktoria • couple • pl
10
2026-02-14 • via Nuitee
S
Socha • family_with_children • pl
9
Pros:

Położenie, obsługa.

2026-02-12 • via Nuitee
I
Iryna • family_with_children • ua
10
2026-02-12 • via Nuitee
M
Magdalena • couple • pl
10
2026-02-12 • via Nuitee
A
Aleksandra • couple • pl
10
Pros:

Silownia, dobrze wyposażona, z dbałością o higienę.

Cons:

.

2026-02-11 • via Nuitee
V
Victoria • couple • ua
10
very convenient option for travelers with a car
Pros:

Everything was comfortable and wellorganized. the hotel is close to the city center by taxi and in good weather it’s absolutely walkable. The underground parking is a big advantage if you’re traveling by car. The service was excellent from the very beginning. Right after booking we were contacted by Vitalina, who perfectly organized our arrival and provided clear instructions for accessing the parking.

Cons:

Nothing to mention

2026-02-10 • via Nuitee
M
María Soledad • extended_group • cl
10
Pros:

El desayuno,es excelente.

Cons:

Nada

2026-02-09 • via Nuitee
L
Lukas • family_with_children • at
9
2026-02-09 • via Nuitee
D
Danczes • couple • pl
10
2026-02-08 • via Nuitee
N
Nicoleta-Bianca • couple • gb
10
2026-02-08 • via Nuitee
Y
Yilmaz • family_with_children • tr
10
Perfect
Pros:

Everything was perfect. Clean rooms, polite staff, perfect breakfast. Free parking spot, nice location and view.

2026-01-31 • via Nuitee
P
Piotr • extended_group • pl
10
2026-01-31 • via Nuitee
L
Lenka • couple • cz
9
Přijedeme znovu
Pros:

Příjemný personál. Perfektní poloha hotelu. Dobré snídaně.

Cons:

Na pokoji to sice vonělo, ale v noci to bylo až až.

2026-01-28 • via Nuitee
M
mohamed505 • family_with_children • il
10
Pros:

الاستقبال جدا راقي .قريب من المركز

Cons:

لا شيئ

2026-01-28 • via Nuitee
J
Jakub • family_with_children • sk
6
2026-01-28 • via Nuitee
L
Lenka • extended_group • sk
10
Pros:

Všetko

Cons:

-

2026-01-27 • via Nuitee
T
Tomáš • family_with_children • cz
9
2026-01-27 • via Nuitee
M
Michal • solo_traveller • sk
8
2026-01-27 • via Nuitee
R
Radmila • couple • cz
9
2026-01-26 • via Nuitee
R
Radka • couple • cz
9
2026-01-26 • via Nuitee