Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable beds
Cons:
Old bathroom amenities
Limited amenities during peak season

Categories

Cleanliness
8.58
Some reviews noted old stains and the need for modernization.
Service
9.99
Most reviews highlighted attentive and friendly service.
Location
9.59
Many guests praised the hotel's great location.
Room Quality
9.04
Rooms were described as spacious and comfortable, with some noting areas for improvement.
Amenities
8.57
Amenities were decent, but some complained about the small size of the pool and the jacuzzi reservation.
Value for Money
9.53
Guests felt the hotel provided good value, especially given the luxurious feel.
Food and Beverage
8.58
Breakfast was well-rated, but some found the overall food quality lacking.
Overall Experience
9.75
General sentiment is very positive, with some exceptions noted by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:08

Property Description

Luxurious Accommodations and Panoramic Views
Experience the epitome of luxury at the 5-star Hotel Dann Carlton in Bucaramanga. Marvel at the breathtaking panoramic city views from the rooftop pool and sun terrace, and indulge in the lavish accommodations that exude classical elegance.

Culinary Delights and Dining Options
Savor the finest steaks at Brazzas Steak House or opt for a casual meal at the rooftop City View Restaurant. Unwind at the lobby bar or kick start your day with a delicious breakfast buffet - all conveniently located within the hotel.

Convenient Location and Nearby Attractions
Situated in the exclusive Bucaramanga district, the hotel offers easy access to Forth Stage and La Quinta Shopping centres. With Palonegro Airport just 7 km away, and free on-site parking, exploring the city has never been more convenient.

Book now for an unforgettable stay at Hotel Dann Carlton and immerse yourself in luxury and comfort.

Important information:

As per Colombia´s tax law, only tourists who have a Permit of Entry and Permanence, tourist permit category PT before PIP-3, or PIP-5, or PIP-6, or PIP-10 are exempt from paying 19% IVA; or visa type V (Visitor) before Visa TP-11 or TP-12 or visa type M (Migrant) before TP -7 or visa type R (Resident). At the time of check-in at the hotel, the corresponding stamp or visa must be shown.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent.
Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Please note special conditions apply for more than 3 reservations. Payment before arrival via bank transfer is required. The property or call Center will contact you after you book to provide instructions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for US$22 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for US$33 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1843 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.53
Food and Beverage: 8.58
Overall Experience: 9.75
S
Sandra • solo_traveller • co
10
Excelente
Pros:

Todo

Cons:

Nada

2026-04-04 • via Nuitee
G
Gonzalez ramos • family_with_children • co
10
Genial 👍🏽
Pros:

La habitación excelente

Cons:

La comida la atención del personal, 😸

2026-04-04 • via Nuitee
Y
Yolanda Rincón • family_with_children • co
9
Pros:

Las instalaciones del hotel son muy bonitas.
Es sobrio, decorado con muy buen gusto.
Los horarios para tomar el desayuno son excelentes.
Al igual que los horarios de las zonas húmedas.
Todos los empleados del hotel son muy amables y atentos a resolver cualquier situación.

2026-04-04 • via Nuitee
M
Marisol • solo_traveller • us
10
2026-04-04 • via Nuitee
G
Gabriel • couple • cl
10
Una estadia confortable
Pros:

Excelente desayuno, el hotel es confortable

2026-04-03 • via Nuitee
M
Michael • family_with_children • us
10
2026-04-03 • via Nuitee
S
sanchez • extended_group • co
10
Excelente ubicación
Pros:

Limpio, cómodo, muy bien ubicado, personal amable

2026-04-03 • via Nuitee
M
MARILU • couple • co
10
Tranquilidad y confort.
Pros:

Tranquilo y confortable.

Cons:

Faltaron productos típicos de la región en el desayuno. Changua, arepa, tamales, santandereanos.

2026-04-02 • via Nuitee
C
Cayetana María Lucía • solo_traveller • co
10
Excelencia estancia en el Dann Carlton, Bucaramanga
Pros:

La habitación muy confortable, superó mis expectativas.
La carta del restaurante buena y variada
El personal amable y muy bien dispuesto a atender

Cons:

Variedad en el desayuno

2026-04-02 • via Nuitee
S
Sergio • couple • co
8
2026-04-02 • via Nuitee
C
Clarets • family_with_children • co
6
Regular
Pros:

Ubicación

Cons:

Atención del personal, comida

2026-04-01 • via Nuitee
R
RAUL EDUARDO • family_with_children • co
10
Siempre buscan la excelencia
2026-03-31 • via Nuitee
A
Adriana Patricia • family_with_children • co
10
2026-03-31 • via Nuitee
A
Alexander • solo_traveller • fr
10
Tout était parfait : chambre super, petit déjeuner au top et service de blanchisserie rapide.
Pros:

Juste parfait.

2026-03-30 • via Nuitee
C
Cynthia • solo_traveller • co
10
2026-03-30 • via Nuitee
L
Luis • couple • co
9
Vuelvo sin duda
Pros:

El Dann no decepciona. Es un hotel con unas instalaciones muy bonitas y muy bien ubicado. La habitación es amplia, muy bien mantenida y el aseo excelente.

Cons:

Está vez hubo una única cosa que no me gustó, algo que no es grave pero que deben tener en cuenta. Cuando fui a desayunar las arepas santandereanas se habían agotado. Tardaron demasiado en ponerlas nuevamente y cuando las pusieron, solo llevaron como 5 (-_-) agotándose de inmediato.

2026-03-30 • via Nuitee
C
Carolina • solo_traveller • us
7
2026-03-30 • via Nuitee
L
Luis Fernando • couple • co
10
Maravillosa
Pros:

La amabilidad

Cons:

Todo me gusto

2026-03-28 • via Nuitee
S
Sybil • family_with_children • at
10
Wonderful hotel
Pros:

Everyone was very friendly and always incredibly helpful. The room was very clean and spacious.

The pool facilities were great for a hot day, and it's really nice that we could order food and drinks from the rooftop restaurant at the poolside. The rooftop pool is absolutely beautiful, with an amazing view! At the rooftop spa there is also a jacuzzi, overlooking the view of the city.

We felt very well taken care of during our stay. The hotel itself felt very safe, also at night there was staff and security in the lobby.

The location was perfect for us, as it was in a nice neighbourhood with lots of restaurants, little parks and local boutique shops. It was very useful to have the cornershop and a bank across the street. We didn't visit the supermarkets, but there were plenty of options nearby.

2026-03-28 • via Nuitee
J
JURGEN • couple • de
9
Bonito Hotel
Pros:

Hotel con buenas instalaciones, y muchos restaurantes en los alrededores.
El desayuno en la azotea fué muy bueno con linda vista

Cons:

Al estar cerca del centro de la ciudad; hay partes que no son tan bonitas.

2026-03-27 • via Nuitee