Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable beds
Cons:
Old bathroom amenities
Limited amenities during peak season

Categories

Cleanliness
8.58
Some reviews noted old stains and the need for modernization.
Service
9.99
Most reviews highlighted attentive and friendly service.
Location
9.59
Many guests praised the hotel's great location.
Room Quality
9.04
Rooms were described as spacious and comfortable, with some noting areas for improvement.
Amenities
8.57
Amenities were decent, but some complained about the small size of the pool and the jacuzzi reservation.
Value for Money
9.53
Guests felt the hotel provided good value, especially given the luxurious feel.
Food and Beverage
8.58
Breakfast was well-rated, but some found the overall food quality lacking.
Overall Experience
9.75
General sentiment is very positive, with some exceptions noted by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:08

Property Description

Luxurious Accommodations and Panoramic Views
Experience the epitome of luxury at the 5-star Hotel Dann Carlton in Bucaramanga. Marvel at the breathtaking panoramic city views from the rooftop pool and sun terrace, and indulge in the lavish accommodations that exude classical elegance.

Culinary Delights and Dining Options
Savor the finest steaks at Brazzas Steak House or opt for a casual meal at the rooftop City View Restaurant. Unwind at the lobby bar or kick start your day with a delicious breakfast buffet - all conveniently located within the hotel.

Convenient Location and Nearby Attractions
Situated in the exclusive Bucaramanga district, the hotel offers easy access to Forth Stage and La Quinta Shopping centres. With Palonegro Airport just 7 km away, and free on-site parking, exploring the city has never been more convenient.

Book now for an unforgettable stay at Hotel Dann Carlton and immerse yourself in luxury and comfort.

Important information:

As per Colombia´s tax law, only tourists who have a Permit of Entry and Permanence, tourist permit category PT before PIP-3, or PIP-5, or PIP-6, or PIP-10 are exempt from paying 19% IVA; or visa type V (Visitor) before Visa TP-11 or TP-12 or visa type M (Migrant) before TP -7 or visa type R (Resident). At the time of check-in at the hotel, the corresponding stamp or visa must be shown.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent.
Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Please note special conditions apply for more than 3 reservations. Payment before arrival via bank transfer is required. The property or call Center will contact you after you book to provide instructions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for US$22 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for US$33 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1951 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.53
Food and Beverage: 8.58
Overall Experience: 9.75
G
Gustavo • family_with_children • co
10
2026-06-27 • via Nuitee
E
Edwin Andrés • solo_traveller • co
10
2026-06-27 • via Nuitee
J
Juan Luis • solo_traveller • co
9
Pros:

La habitación es muy amplia y muy bien equipada. El desayuno es excelente. La piscina es bonita y la vista desde la terraza espectacular.

Cons:

El personal resultó un poco confuso cuando pedí la factura electrónica, al punto que me tocó escribir para solicitarla. El estacionamiento tiene puestos estrechos y el encargado me estaba obligando a parar donde el decía que era muy incomodo habiendo todos los puestos disponibles en ese momento (eso fue MUY molesto).

2026-06-25 • via Nuitee
M
Miguel Alfredo • solo_traveller • ar
9
2026-06-25 • via Nuitee
J
Jimena • couple • ar
10
Descanso placentero
Pros:

Solo estábamos de paso pero queríamos un buen hotel para recuperarnos de nuestro viaje ..
calidad constructiva excelente hotel Clásico precioso

Cons:

Nada

2026-06-25 • via Nuitee
G
GRANADOS • family_with_children • co
10
Pros:

comodas habitaciones y delicioso desayuno

2026-06-23 • via Nuitee
A
Andrea • couple • co
10
2026-06-22 • via Nuitee
D
Derly • solo_traveller • co
7
2026-06-22 • via Nuitee
N
Nancy • solo_traveller • co
8
Pros:

El hotel muy bien cuidado. El servicio muy bueno. La comida buena.

Cons:

Que pesar con los alrededores, salimos a buscar restaurantes, hay una buena oferta pero las calles sucias con olor desagradable parece que hacen las necesidades en los antejardines. Que pesar que Bucaramanga este tan descuidada, antes era muy bonita y organizada.

2026-06-22 • via Nuitee
O
Oscar • family_with_children • co
7
Pros:

La comida , la ubicación y la atención

Cons:

Las instalaciones ya se están quedando antiguas

2026-06-20 • via Nuitee
N
Natalia • couple • co
10
2026-06-19 • via Nuitee
S
Santiago Andres • family_with_children • co
10
Pros:

El personal es muy amable, y las habitaciones son muy cómodas. Además, el desayuno es completo.

2026-06-19 • via Nuitee
B
Bruna • family_with_children • br
10
Pros:

Tudo

2026-06-18 • via Nuitee
O
Ovidio • couple • co
10
Excelente hotel
Pros:

Todo es excelente

Cons:

Nada

2026-06-18 • via Nuitee
C
CARMEN TERESA • couple • co
10
Excelente estancia buena atención y buenos servicios.
Pros:

Desayuno muy bueno

Cons:

La ducha del baño de la habitación no tiene buen desague y por ello se sale el agua.

2026-06-17 • via Nuitee
J
Juan camilo • couple • co
4
No era lo que esperaba
Pros:

Lá comida

Cons:

El olor a humedad en la habitación y la vista pésima , a una pared

2026-06-17 • via Nuitee
L
Luisa Fernanda • solo_traveller • co
10
2026-06-17 • via Nuitee
S
Saul • couple • co
10
DELICIOSAMENTE… ESPECTACULAR
Pros:

La habitación. Y la zonas de esparcimiento. Comidas y agradable

Cons:

Creo que todo me gustó, y por eso di una buena calificación

2026-06-17 • via Nuitee
M
Monsalve • solo_traveller • co
10
2026-06-16 • via Nuitee
F
Felipe • couple • co
9
Luxurious, very comfortable, great value
Pros:

The hotel restaurant offered a great breakfast menu, with a wide variety of dishes, especially vegetables, baked goods like cheese bread and cassava bread, all very tasty. There was also broth, Santander-style arepas, calentado (a traditional Colombian breakfast dish), and meats.

The room was luxurious, with a large bed, a very comfortable sofa, a table for working and another for coffee, a spacious bathroom with nice mirrors, and was well-equipped for an excellent stay. The window had curtains and blackout blinds.

The location is very good and central; the area is safe and easy to walk around. I recommend the road to the Llanos region, which is right across the street from the hotel. It's also relatively close to the city center, where there are several museums, including the Museum of Modern Art.

The gym was very well-equipped and spacious, with treadmills, stair steppers, and good strength training machines.

Upon arrival at the entrance, we were offered a delicious local drink.

Cons:

Upon arriving at the hotel through the parking lot, we weren't aware there was an intercom to announce our arrival, so my wife had to enter through the main entrance to let us know.

At breakfast, the egg station wasn't working, and the pastries weren't ready on time; they weren't available between 6:00 and 7:30 a.m.

The room didn't have a full shower door, only half of it, and to prevent water from splashing onto the floor, we had to leave the bathroom door open.

2026-06-15 • via Nuitee