Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable beds
Cons:
Old bathroom amenities
Limited amenities during peak season

Categories

Cleanliness
8.58
Some reviews noted old stains and the need for modernization.
Service
9.99
Most reviews highlighted attentive and friendly service.
Location
9.59
Many guests praised the hotel's great location.
Room Quality
9.04
Rooms were described as spacious and comfortable, with some noting areas for improvement.
Amenities
8.57
Amenities were decent, but some complained about the small size of the pool and the jacuzzi reservation.
Value for Money
9.53
Guests felt the hotel provided good value, especially given the luxurious feel.
Food and Beverage
8.58
Breakfast was well-rated, but some found the overall food quality lacking.
Overall Experience
9.75
General sentiment is very positive, with some exceptions noted by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:08

Property Description

Luxurious Accommodations and Panoramic Views
Experience the epitome of luxury at the 5-star Hotel Dann Carlton in Bucaramanga. Marvel at the breathtaking panoramic city views from the rooftop pool and sun terrace, and indulge in the lavish accommodations that exude classical elegance.

Culinary Delights and Dining Options
Savor the finest steaks at Brazzas Steak House or opt for a casual meal at the rooftop City View Restaurant. Unwind at the lobby bar or kick start your day with a delicious breakfast buffet - all conveniently located within the hotel.

Convenient Location and Nearby Attractions
Situated in the exclusive Bucaramanga district, the hotel offers easy access to Forth Stage and La Quinta Shopping centres. With Palonegro Airport just 7 km away, and free on-site parking, exploring the city has never been more convenient.

Book now for an unforgettable stay at Hotel Dann Carlton and immerse yourself in luxury and comfort.

Important information:

As per Colombia´s tax law, only tourists who have a Permit of Entry and Permanence, tourist permit category PT before PIP-3, or PIP-5, or PIP-6, or PIP-10 are exempt from paying 19% IVA; or visa type V (Visitor) before Visa TP-11 or TP-12 or visa type M (Migrant) before TP -7 or visa type R (Resident). At the time of check-in at the hotel, the corresponding stamp or visa must be shown.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent.
Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Please note special conditions apply for more than 3 reservations. Payment before arrival via bank transfer is required. The property or call Center will contact you after you book to provide instructions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for US$22 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for US$33 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1843 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.53
Food and Beverage: 8.58
Overall Experience: 9.75
A
Ariza otalora • solo_traveller • co
10
Pros:

Muy lindo buena atencion

2026-05-02 • via Nuitee
M
María Lourdes • couple • co
10
Estancia
Pros:

Excelente hotel

Cons:

El cuarto que nos dieron pasaba por la cocina y el salón de fiesta y el
Olor es muy fuerte

2026-05-01 • via Nuitee
A
ANDES CABLES S.a.S. • couple • co
10
Me encanta
Pros:

Es hermoso todo y lo cuidan a uno

Cons:

Allá todo es demasiado lindoooo

2026-05-01 • via Nuitee
J
Jose Rolando • solo_traveller • co
9
2026-05-01 • via Nuitee
R
Ricardo • couple • co
9
Buen hotel para unas noches
Pros:

Ubicación

Cons:

Es un hotel que ya tienes sus años y aunque se ve conservado, el valor de la noche es un poco alto respecto a otros hoteles más modernos de menos estrellas con una tarifa menor

2026-04-30 • via Nuitee
C
Carlos • solo_traveller • co
10
2026-04-29 • via Nuitee
S
Shenaida • couple • cw
9
Very friendly and helpful employees, great facilities and a nice area
Pros:

Nice area with restaurants, shops and supermarkets within walkable distance

2026-04-28 • via Nuitee
J
Julieth • couple • co
7
El hotel es muy bueno. No recomiendo la coctelería pueden mejorarla.
Pros:

La ubicación es excelente

Cons:

La terraza el servicio es malo los cócteles son malos. Fue lo único que no me gustó. El resto estuvo perfecto.

2026-04-27 • via Nuitee
A
Adrian • solo_traveller • co
9
excelente hotel y muy bien situado
Pros:

el lugar, los restaurantes y el estilo

Cons:

al desayuno le falta algo de pan dulce, apenas hay nada y a mi personalmente me encanta , el resto muy bien

2026-04-27 • via Nuitee
D
Diego Fernando • couple • us
9
2026-04-26 • via Nuitee
E
ERNESTO • solo_traveller • us
9
2026-04-24 • via Nuitee
D
Dubravko • solo_traveller • rs
10
Pros:

Everythin is very nice and comfort.

Cons:

Nothing.

2026-04-21 • via Nuitee
D
DANIEL • solo_traveller • co
10
2026-04-19 • via Nuitee
S
Sharon • extended_group • co
10
Pros:

Es muy lindo y cómodo

2026-04-19 • via Nuitee
D
Dan • couple • il
10
2026-04-19 • via Nuitee
S
Sharon • couple • co
10
Pros:

Es perfecto, em tipo de alojamiento que me gusta, calidad - precio

2026-04-19 • via Nuitee
L
Loui • solo_traveller • us
9
Cons:

Shower head wasn't working properly, AC seemed an old unit loud and took forever to cool down

2026-04-18 • via Nuitee
J
Jose • solo_traveller • co
8
2026-04-17 • via Nuitee
J
Jose • solo_traveller • co
10
2026-04-17 • via Nuitee
P
Paris • couple • us
10
2026-04-16 • via Nuitee