Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable beds
Cons:
Old bathroom amenities
Limited amenities during peak season

Categories

Cleanliness
8.58
Some reviews noted old stains and the need for modernization.
Service
9.99
Most reviews highlighted attentive and friendly service.
Location
9.59
Many guests praised the hotel's great location.
Room Quality
9.04
Rooms were described as spacious and comfortable, with some noting areas for improvement.
Amenities
8.57
Amenities were decent, but some complained about the small size of the pool and the jacuzzi reservation.
Value for Money
9.53
Guests felt the hotel provided good value, especially given the luxurious feel.
Food and Beverage
8.58
Breakfast was well-rated, but some found the overall food quality lacking.
Overall Experience
9.75
General sentiment is very positive, with some exceptions noted by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:08

Property Description

Luxurious Accommodations and Panoramic Views
Experience the epitome of luxury at the 5-star Hotel Dann Carlton in Bucaramanga. Marvel at the breathtaking panoramic city views from the rooftop pool and sun terrace, and indulge in the lavish accommodations that exude classical elegance.

Culinary Delights and Dining Options
Savor the finest steaks at Brazzas Steak House or opt for a casual meal at the rooftop City View Restaurant. Unwind at the lobby bar or kick start your day with a delicious breakfast buffet - all conveniently located within the hotel.

Convenient Location and Nearby Attractions
Situated in the exclusive Bucaramanga district, the hotel offers easy access to Forth Stage and La Quinta Shopping centres. With Palonegro Airport just 7 km away, and free on-site parking, exploring the city has never been more convenient.

Book now for an unforgettable stay at Hotel Dann Carlton and immerse yourself in luxury and comfort.

Important information:

As per Colombia´s tax law, only tourists who have a Permit of Entry and Permanence, tourist permit category PT before PIP-3, or PIP-5, or PIP-6, or PIP-10 are exempt from paying 19% IVA; or visa type V (Visitor) before Visa TP-11 or TP-12 or visa type M (Migrant) before TP -7 or visa type R (Resident). At the time of check-in at the hotel, the corresponding stamp or visa must be shown.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent.
Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Please note special conditions apply for more than 3 reservations. Payment before arrival via bank transfer is required. The property or call Center will contact you after you book to provide instructions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Location

Guest Reviews

9.2
Based on 2009 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.53
Food and Beverage: 8.58
Overall Experience: 9.75
N
Nuria • extended_group • es
10
Muy buena experiencia
Pros:

Todo bien la verdad ! Lo unico las escalera s de la pisicina se podriann hacer de otra manera porque sino la gente major no puede entrar ni salir.

Cons:

Faltaria chocolate para untar en el desayuno 😅

2026-08-22 • via Nuitee
C
Claudia • extended_group • co
9
2026-08-21 • via Nuitee
H
Humberto • couple • co
8
Tranquilidad
Pros:

Comodidad

Cons:

El desayuno

2026-08-21 • via Nuitee
I
Irene • couple • co
9
Agradable
Pros:

El spa fue lo que más me gustó

2026-08-20 • via Nuitee
D
Derly • solo_traveller • co
4
Pros:

La ubicación

Cons:

Esta ya muy viejito y descuidado. Las camas huelen a humedo

2026-08-20 • via Nuitee
J
Jorge • family_with_children • co
9
buena pero puede mejor
Pros:

desayuno super buena ubicacion personal super atento

Cons:

se escucha todo de las otras habiataciones

2026-08-19 • via Nuitee
D
Díaz • couple • co
10
Excepcional
Pros:

Muy buena experiencia. El lugar es cómodo, limpio y la atención fue excelente. Sin duda volvería a hospedarme aquí.

2026-08-19 • via Nuitee
S
Samuel Pulido • solo_traveller • co
10
Pros:

Espectacular en todo sentido

2026-08-18 • via Nuitee
B
Beatriz • family_with_children • co
10
2026-08-18 • via Nuitee
F
FORERO • couple • co
10
Muy honestos con elementos olvidados
Pros:

Aseo

Cons:

Nada

2026-08-18 • via Nuitee
F
fernando • couple • co
9
excelente para fin de semana
Pros:

desayuno completo y varias alternativas

2026-08-18 • via Nuitee
D
Diana • family_with_children • co
10
2026-08-17 • via Nuitee
B
Bibiana • couple • co
9
2026-08-16 • via Nuitee
A
ALBA MILENA • couple • co
10
FUE UNA EXPERIENCIA MARAVILLOSA
Pros:

excelente

2026-08-14 • via Nuitee
M
maldonado nova • solo_traveller • co
10
2026-08-12 • via Nuitee
A
ALBA MILENA • couple • co
10
Excelente, el hotel como siempre la calidad del Dann Carlton
Pros:

Todo estuvo genial la verdad las instalaciones maravillosas

2026-08-12 • via Nuitee
M
Martin • couple • au
9
Pros:

This is a great hotel - the location is very good and the bed was comfortable with plenty of pillows. Ruth at reception was always helpful. Diego on the breakfast team always had a smile and our room attendant did a great job. The rooftop pool and gym was a bonus

2026-08-11 • via Nuitee
J
JENNIFER • extended_group • co
9
Especial para una rutina de trabajo con calidad en el descanso.
Pros:

El hotel es increible, sus instalciones y atención del personal de recepción y restaurnate fueron excelentes. nos sentimos acogidos con su calidad y amabilidad. El personal del restaruante es maravilloso. La atención es continua y se puede disfrutar de la gran vista que tiene su terraza. Los amenities increibles; gimnasio, sauna, turco, piscina y jacuzzi excelentes en todos sus escenarios. Pudimos disfrutar del desayuno incluido y en la noche de cóctel y cena. El parqueadero para vehículo le suma mucho a la estadía. Las habitaciones son hermosas, cómodas y la excelencia en el aseo me encantó.

Cons:

El personal del spa fué frio y desatento. Los productos para aplicar al cuerpo eran tan frios como su atención. Cambiaría al personal del SPA y tendrían un 10 de 10.

2026-08-11 • via Nuitee
M
Maria Alejandra • solo_traveller • co
10
2026-08-11 • via Nuitee
A
Angely • couple • co
10
2026-08-10 • via Nuitee