Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Comfortable beds
Helpful staff
Good location
Spacious rooms
Quality amenities
Cons:
Paid WiFi
Mold in shower
Distance to elevator

Categories

Cleanliness
7.75
There was mold in the shower on the bottom seal of the shower.
Service
9.75
Personal muy amable. The staff is great!
Location
9.25
Great location away from Michigan Ave., easy access to train and walk to restaurants.
Room Quality
9.25
Habitación y baño amplios. Very nice and big room.
Amenities
9.25
Spa and quality breakfast in the concierge lounge.
Value for Money
8.75
All in all, a really good value.
Food and Beverage
8.75
Breakfast was very good, but costly.
Overall Experience
9.25
A great place to stay in Chicago, would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:35

Property Description

Luxurious Accommodations

Every room at JW Marriott Chicago features a 42-inch flat-screen LCD TV with Netflix streaming and satellite cable channels. The marble bathroom offers a double vanity, separate bath tub and shower, and plush bath robes.

Culinary Delights

Guests can enjoy fine-dining at the on-site restaurant, The Florentine, which features seasonal Italian cuisine. The Lobby Lounge offers a more casual setting, where guests can grab an appetizer during happy hour or gather for drinks after work. In-room dining services are available 24 hours for guest convenience.

Convenient Location

Just 1 mile away from Millennium Park and the Art Institute Museum, this historic Chicago Loop hotel is situated in the heart of the city’s financial district. Navy Pier is 2 miles away, and the Monroe Public Transit stop is 3 blocks away, providing easy access to several of Chicago’s most popular attractions.

Book your stay at JW Marriott Chicago for a truly unforgettable experience!

Important information:

Please note the property cannot accept buses, RVs, trailers, or motorcycles in the valet parking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 75 per day.

Location

Guest Reviews

9
Based on 400 reviews
Cleanliness: 7.75
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
D
Drew • solo_traveller • us
10
2026-06-24 • via Nuitee
C
Cindy • family_with_children • us
10
2026-06-22 • via Nuitee
A
Ariel • solo_traveller • ar
8
Pros:

Great room, very large bathroom. Staff very friendly and gym well equipped. Beautiful hotel, located in the Loop

Cons:

In the evenings although well located, the area was not lively, it is mostly the business area of Chicago.
Price Quality ratio quite high: you had to add the breakfast which was tasty but like in a restaurant, for the price I've paid I would have loved to have the breakfast fully included.

2026-06-19 • via Nuitee
C
Carole • couple • us
10
2026-06-18 • via Nuitee
S
Soiland • solo_traveller • us
1
Stay somewhere else
Pros:

Absolutely unhelpful staff.

Cons:

I was crying at the counter. Scared and alone and the man working there says “ma’am can you step to the side. Garbage under the chair in my room. Ripped shades. Gross paste in the bed.

2026-06-02 • via Nuitee
V
Valeriano • solo_traveller • it
10
Pros:

Assistenza e professionalità, il ristorante harieta

2026-05-30 • via Nuitee
H
Horojah • extended_group • us
9
Cons:

wish there was a fridge

2026-05-29 • via Nuitee
B
BERND • extended_group • tw
8
2026-05-27 • via Nuitee
9
977khushim • Family
2
Alright service but Terrible Customer Service
Pros:

I would not be post this review had I not struggled with my experience. We checked out on May 14, it has been well over 10 days and at least 7 business days have passed but I have not received a refund on my incidentals' fee of $6,600 for 3 rooms!! For starters we are tourists in the US and to charge such a hefty amount for incidentals and not refunding it in time can really cause trouble for us as tourists! We have been trying the reception, the account and the customer service but to no avail! They just seemed to have washed their hands of any responsibility now and accounts will only accept a voicemail and get back to you at their easy breezy convenience. Please do think twice as visitors, $6,600 is no laughing matter!

2026-05-26 • via Tripadvisor
E
Emily • solo_traveller • us
10
2026-05-26 • via Nuitee
F
fionabA7472BC • Friends getaway
10
Best Chicago Dog
Pros:

We walked in the hotel and saw the cutest Chicago Dog, RedBull peach Paloma hit the spot!

2026-05-22 • via Tripadvisor
M
MelzDC19 • Business • Washington DC, District of Columbia
10
Amazing staff, beautiful hotel, perfect for our offsite
Pros:

I want to share my experience at JW Marriott Chicago because really, it was wonderful. We came here for a 2-day client offsite in May and I have to say, it was one of the best hotels I have stayed and planned an event at.

The sleeping rooms: They are clean, spacious and really fancy. Everybody in our group was talking about how comfortable they felt and how amazing they are. Also, the shampoo, conditioner, and body wash smelled so good. The meeting spaces are renovated recently and very beautiful, perfect for a high-level event. Our attendees were just wowed.

But what really made the difference is the people. Phoebe, Julia, Celia and Paul from the events team were amazing, and honestly, every staff member we met was the same. You can feel that they are happy to work there, and they are always ready to do anything to help you make your event the best. Any small thing we needed, they said yes with a smile.

I give props to the sliders from the bar. And the flourless chocolate cake, I am still thinking about it. Between the location, the rooms, the meeting spaces and the food, there is really nothing missing.

If you are planning a client offsite, a business trip, or even just to enjoy Chicago, I recommend this hotel. I am extremely picky and very demanding. We will come back for sure. Thank you so much to all the team at JW Marriott Chicago — you made our event very special.

2026-05-20 • via Tripadvisor
P
PaigeLO • Solo travel
8
JW Marriott Chicago
Pros:

I had a pleasant stay at the JW Marriott. My room was larger than normal for a central city hotel and featured a very comfortable bed with luxury linens. The bathroom was well-equipped with dual sinks, soaking tub, stand-up shower, and a private water closet. Note that you will be charged a destination fee (per day) upon check-in. One inclusion of the destination fee is a food & bev credit, which I was able to apply to my tab in the lobby bar. My stay was during the weekend, so the Executive Lounge hours were limited, and I unfortunately never made it in there. This hotel would be a great spot for a conference or networking event due to it's expansive lobby and seating near the bar area.

2026-05-07 • via Tripadvisor
J
Jamie • extended_group • us
7
Perfect for our needs. Great restaurant and location. Nice staff.
Pros:

Location, restaurant, most staff were kind and helpful. Quiet room.

Cons:

Our room smelled a bit of sewer and I’m the morning a bit of food prep wafting in.

2026-04-20 • via Nuitee
D
Dajanique • couple • us
10
2026-04-07 • via Nuitee
M
Mercedes • couple • us
10
2026-04-07 • via Nuitee
A
Arturo • couple • mx
10
2026-03-29 • via Nuitee
A
Areion • extended_group • us
9
2026-03-28 • via Nuitee
W
Whatremains • Family • Ontario
10
Luxury hotel with nice amenities and centrally located to Chicago attractions.
Pros:

Luxury hotel with nice amenities and centrally located to Chicago attractions. Located by the Art Institute of Chicago, Millennium Park, Navy Pier, Shedd Aquarium, and the Field Museum.

Location
- Location is great if you are looking to spend time visit Navy Pier, Art Institute of Chicago, Millennium Park, Shedd Aquarium, and the Field Museum.

Service
- Staff thoughout the hotel were friendly, and helpful.

Rooms
- Rooms are spacious and the bathrooms are large with separate water closets.
- Rooms were clean and provided all the standard features like a mini-fridge, desk and generous size closet.

Amenities
- This hotel has a swimming pool - not large but sufficient for a quick swim.
- Well equipped gym and fitness room.

Club lounge
- Nice club lounge that serves breakfast and offers non-alcoholic drinks throughout the day.
- Hours are reduced during the weekend.

Parking
- Valet parking is available.
- Self-park is at a lot offsite but just down the street with in-out privileges.

2026-03-21 • via Tripadvisor
A
Amaleid • solo_traveller • us
6
2026-03-09 • via Nuitee