Hotel Francés La Maison

Hotels
9.6 (104 reviews)
Calle 19 No. 37-16 , Pasto , co

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Exceptional customer service
Great location
Cons:
Light in the room needs attention
Noise from outside may be bothersome

Categories

Cleanliness
9.29
General sentiment indicates very clean rooms, though slight issues with room light.
Service
10
Exceptional customer service with mentions of staff warmth and attentiveness.
Location
9.76
Highly praised location, positioned well for guests.
Room Quality
9.3
Rooms are comfortable but some noise reported in certain areas.
Amenities
9.45
Well-equipped rooms with special breakfast offerings.
Value for Money
9.38
Great value for the cost, especially considering the service and amenities.
Food and Beverage
9.74
Breakfast options are highly praised, contributing positively to stay.
Overall Experience
9.89
Overall experience deemed excellent by multiple guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:52

Property Description

French Style Elegance in San Juan de Pasto

Antique Charm and Modern Comfort: Immerse yourself in a blend of old-world charm with modern amenities in our rooms filled with antique furniture and artwork.

Delicious French-Inspired Breakfast: Start your day with a delectable breakfast featuring French toast, homemade jam, and fresh seasonal fruit, all served with a touch of elegance.

Unique Colonial Art Store: Explore and purchase the antiques and art pieces that adorn our hotel, adding a touch of history to your stay.

Experience the perfect blend of history and comfort at Hotel Francés La Maison. Book now to secure your French-style getaway in San Juan de Pasto.

Important information:

Please note that renovations are taking place until August, 2015. You may experience minor disturbances.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PSO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

Location

Guest Reviews

9.6
Based on 104 reviews
Cleanliness: 9.29
Service: 10
Location: 9.76
Room Quality: 9.3
Amenities: 9.45
Value for Money: 9.38
Food and Beverage: 9.74
Overall Experience: 9.89
J
Jose David couple ca
8
2026-01-19 via Nuitee
L
LILIAN extended_group co
8
Excelente atención
Pros:

La atención, el desayuno, la limpieza y la ubicación son excelentes, se siente como estar en casa de un familiar o amigo

Cons:

Es un buen alojamiento pero creo que se debería nombrar más como una casona

2026-01-19 via Nuitee
I
Ingo solo_traveller uy
10
Pros:

Super freundliches und zu jederzeit sehr hilfsbereites Personal.
Das Frühstück ist sehr lecker und vor allem auch abwechslungsreich.

Cons:

Leider gab es an 2 von 3 Tagen kein heißes Wasser zum duschen, was aber wohl rasch repariert werden soll…

2026-01-17 via Nuitee
F
Fabián Andrés extended_group co
10
Muy recomendado.
Pros:

Excelente lugar para hospedarse, todo el personal atento a las necesidades que a uno se le puedan presentar. Muy buen desayuno.

2025-12-29 via Nuitee
J
Jaime extended_group co
9
Pros:

ubicación y gran atención

2025-12-26 via Nuitee
S
Sandra MIlena family_with_children co
10
Pros:

La amabilidad de todo el personal, lo confortable. Comida deliciosa

Cons:

NA

2025-12-13 via Nuitee
O
Orlando solo_traveller co
9
2025-11-25 via Nuitee
J
JOSE MIGUEL couple co
10
Pros:

Muy buena la atención y ubicación

Cons:

Sin comentarios

2025-11-10 via Nuitee
A
angelica soraya couple co
9
Atención maravillosa
Pros:

Lo mejor es la calidez de los dueños, es como ir a la casa de un tío que te quiere y te consiente. Todo el tiempo dispuestos a atenderte y ayudarte en todo. El desayuno es espectacular realmente, un café de calidad delicioso y muy generosos en todo momento. La habitación muy cómoda y muy limpia, dormimos perfectamente.

Cons:

La casa no es grande por lo que si hay gente ruidosa se alcanza a escuchar.

2025-11-09 via Nuitee
V
VIVIAN solo_traveller co
10
2025-10-25 via Nuitee
A
Andrew solo_traveller us
10
Pros:

Great location. Excellent staff. Basic accomodations but well worth it. Great value. Family atmosphere.

2025-10-25 via Nuitee
D
DIOSA extended_group co
10
2025-10-20 via Nuitee
S
Sandra Patricia family_with_children co
9
Hotel sencillo, bonito simplemente fantástico
Pros:

El desayuno fantástico, excelente ubicación, solo un poco de ruido por ser habitación a la calle, pero diria que normal.

2025-09-15 via Nuitee
A
Alberto extended_group co
8
2025-09-10 via Nuitee
J
Julio César family_with_children co
8
Pros:

El desayuno, la atención y la ubicación.

Cons:

El ruido de la gente al caminar y hablar

2025-09-03 via Nuitee
A
Aaron partner
10
Pros:

Nice hotel with exceptional customer service.

2025-08-17 via Nuitee
J
John
10
Pros:

Hotel Frances La Maison is a quaint hotel in the middle of Pasto. The rooms are clean and filled with the amenities. It has a touch of French since the proprietor is French. Breakfast and conversation is included which makes a stay in Pasto complete.

2025-08-04 via Nuitee
C
Carolina family_with_children co
9
Pros:

El servicio del personal del hotel
Agradecimiento para Paul, Anderson, Giovanni y el otro auxiliar( no recuerdo el nombre)

Cons:

La luz de la habitación

2025-07-19 via Nuitee
A
ana family_with_children co
10
Sencillamente excelente
Pros:

Desayuno, trato, la paciencia, la tranquilidad.

2025-07-01 via Nuitee
I
Ignacio review category business travellers co
8
Very good
2025-06-25 via Nuitee