Heritage Hotel Hallstatt

Hotels
8.7 (2934 reviews)
Landungsplatz 101 , Hallstatt , at

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good breakfast
Excellent location
Friendly staff
Spacious rooms
Cons:
Ants in room
Restaurant dining experience disappointing
No kettle in room

Categories

Cleanliness
8.19
Room cleanliness mentioned positively, but negative feedback about ants in the room.
Service
9.16
Most reviews indicate friendly and helpful staff.
Location
9.7
Excellent location with positive feedback on proximity to attractions.
Room Quality
8.65
Rooms were spacious and comfortable, with a few mentions of the lack of amenities.
Amenities
8.18
Some amenities like the lack of a kettle in the room received criticism.
Value for Money
8.64
Overall worth the price, though some dining experiences were disappointing.
Food and Beverage
8.19
Breakfast was well regarded, but there were complaints about specific dinner offerings.
Overall Experience
8.86
A generally positive experience, despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:30

Property Description

Historic Charm and Lakeside Views

Bar, Terrace, and Restaurant

Unique Accommodation Buildings

Experience the charm of Heritage Hotel in the heart of Hallstatt with stunning lake views. Indulge in Austrian cuisine at the on-site restaurant and relax at the bar or lakeside terrace. Each room is uniquely furnished, offering modern amenities and picturesque views.

Explore the historic buildings of Haus Kainz, Haus Stocker, and Haus Seethaler, each with its own character. Enjoy complimentary bathrobes, slippers, and toiletries during your stay. Don't miss the chance to stay in Hallstatt's oldest building at Haus Stocker.

Book now to immerse yourself in the rich history and beauty of Hallstatt at Heritage Hotel.

Important information:

Please note that the center of Hallstatt is a car-free zone. You need to park your car on the P1 parking outside the town, which can be reached through a tunnel. Additional costs apply (please see Parking Facilities).

A shuttle service is provided for guests who park at and hold a valid ticket for P1 parking lot. It is free of charge and only available on arrival and departure.

Please note that it cannot be guaranteed in which of the 3 historic buildings you will be accommodated, because requests for a specific building are subject to availability. Haus Stocker and Haus Seethaler have no elevator. They are a 3- to 5-minute walk away from the main building, where the breakfast room and other facilities can be found.

Please note that smoking is strictly not allowed in guestrooms. A penalty fee of EUR 60 per incident will be charged.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SZG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 18 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 10 years old stay for € 23 per person per night when using an existing bed.
    Children from 11 years old to 15 years old stay for € 51 per person per night when using an existing bed.
    Children from 4 years old to 10 years old stay for € 23 per person per night when using an available extra bed.
    Children from 11 years old to 15 years old stay for € 51 per person per night when using an available extra bed.
    People 16 years old and over stay for € 100.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2934 reviews
Cleanliness: 8.19
Service: 9.16
Location: 9.7
Room Quality: 8.65
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 8.19
Overall Experience: 8.86
C
Cheuk Wai Willie • solo_traveller • hk
5
Poor service especially in restaurant
Pros:

Convenient traffic

Cons:

Staff service, without manner

2026-02-14 • via Nuitee
K
kızılaslan • solo_traveller • tr
9
2026-02-14 • via Nuitee
P
pinyu • couple • tw
10
Pros:

沒注意到船的接駁時間，櫃檯人員很熱心的請人幫忙幫我們載到火車站，有趕上原本要做的火車！

2026-02-14 • via Nuitee
S
Susanna • couple • am
10
2026-02-13 • via Nuitee
L
Linda • extended_group • us
10
Everything was excellent! Highly recommend it!!
Pros:

I loved everything! The location was perfect and the view of the lake was really beautiful! The staff really helped us a lot and everyone was very friendly. Highly recommend it!

Cons:

N/A.

2026-02-13 • via Nuitee
Y
Yi Chen • couple • tw
6
雖然房間很大，但晚上睡覺會覺得很可怕，因為給我們的房間是最偏僻的位置，所以睡不安穩。
Pros:

空間大，很舒適。

Cons:

兩個女生住太偏僻了，位置不好，非常的暗很危險，睡得不安穩，再加上還要把行李箱運來運去，飯店的電話還壞掉了！！非常感謝客房清潔的阿姨幫我打電話請人來托運我們的行李。

2026-02-12 • via Nuitee
P
Prim • couple • ar
10
Halstat de ensueño
Pros:

La ubicación y las vistas

2026-02-12 • via Nuitee
Y
YUCHING • extended_group • tw
10
Pros:

1.房間陽台走出去就可以看到碼頭，入住第一晚就下雪，早上起床看到地上和山染上一層夢幻白，太值得了，彷彿身處在童話世界，很幸福
2.早餐總類雖沒到非常多，但好吃

2026-02-12 • via Nuitee
M
Martin • couple • us
10
2026-02-12 • via Nuitee
M
Mauro Floriano • couple • nl
7
Nice hotel stay, a disappointing restaurant experience
Pros:

We chose a room a bit farther from the main hotel for the lake view, and it was totally worth it. Spacious, spotless and well equipped, with an incredible view. Everything looked newly renovated and the bed was very comfortable.

Cons:

The only issue during our stay was at the hotel’s restaurant. We were staying at the hotel and made an early dinner reservation online via the hotel website about 20 days in advance. However, when we arrived we were initially offered only one table option; after we raised the issue, a second option was offered, but it was still at the very end of the restaurant and among the least desirable tables. At the same time, several standard tables for two were visibly available and were assigned a few minutes later to other guests without any problem. This was confusing and felt disappointing, even though the food was good.

2026-02-12 • via Nuitee
Y
YOUCHIUAN • couple • tw
10
2026-02-11 • via Nuitee
A
Alamin • couple • at
10
2026-02-10 • via Nuitee
N
Nikolett • family_with_children • hu
8
2026-02-09 • via Nuitee
R
Rosa isabel • couple • es
10
De cuento
Pros:

El mejor hotel de mi vida!!!Ubicacion , instalaciones, atencion, personal, restaurante… todo de 10!!!
Un entorno magico como en un cuento

2026-02-09 • via Nuitee
A
Angelo • couple • br
6
Boa
Pros:

Da localização e higiene

Cons:

O péssimo atendimento da recepção devido a ignorância e grosseria das duas recepcionistas do hotel , rudes , e de uma má vontade lastimável

2026-02-09 • via Nuitee
V
Veli • couple • cy
10
2026-02-08 • via Nuitee
M
MEI FANG • extended_group • tw
10
住在風景畫中的飯店
Pros:

位置就在碼頭旁，飽覽湖光山色美景。景觀餐廳的早餐非常豐盛，搭配美麗景緻，實在太完美了。

2026-02-08 • via Nuitee
T
Taku • solo_traveller • jp
8
2026-02-08 • via Nuitee
P
Passport65359334845 • Family
4
Not a great experience.
Pros:

First the blonde haired woman slammed the door in our faces so then we walked in the other entrance.

Then we went around and she didn’t even mention that she closed the door in our faces.

She lead us to our table she didn’t offer us drinks

But my meal there wasn’t much wrong with it!

The Desserts Took two minutes to come but the coffee/Tea took around 10-15 minutes to come which was a long wait.

The man with dark hair literally threw the receipt on the table.

I’m very disappointed over the dinner it could’ve been a lot better.

2026-02-03 • via Tripadvisor
S
Safari41843673750 • Family • Kildare, County Kildare
2
Dissappinting
Pros:

We contacted the hotel at 4:30 PM to reserve a table for 5:00 PM. The reservation was handled courteously.

Upon our arrival approximately three minutes prior to our reservation, we waited outside the restaurant until its opening.

At 5:00 PM, as I approached the entrance, a staff member closed the door. I was unaware that the primary entrance was located on the opposite side of the restaurant. We proceeded to the designated entrance, provided our name, and were escorted to our table. The incident regarding the door closure was not addressed. This interaction was perceived as unprofessional.

Upon being seated, we were provided with menus but were not offered beverages.

Our food order was placed, and the meal was satisfactory.

Following our meal, we requested the bill and completed payment via card. The receipt was presented in an abrupt manner.

While Hallstatt is a picturesque location and the hotel appeared commendable, the service experienced during dinner was notably subpar.

Basic professional courtesy, including a welcoming demeanor, significantly enhances the guest experience.

This establishment was recommended by our local hotel, and we were quite disappointed with the service received.

For those employed in the hospitality sector, a comprehensive understanding of client service principles is essential.

2026-02-03 • via Tripadvisor