Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good breakfast
Cons:
Parking difficulties
Cleanliness issues
Room bed type discrepancies

Categories

Cleanliness
7.61
Guest mentioned issues with cleanliness in floor conditions and shower temperature issues.
Service
9.08
Staff were reported as friendly and helpful, providing support to guests.
Location
9.12
Numerous positive mentions of great views and convenient access to local attractions.
Room Quality
8.07
Comfortable room experiences noted, though some issues with types of beds were mentioned.
Amenities
8.6
Facilities like pools and spa were appreciated, though parking was difficult.
Value for Money
7.56
Some guests felt the rooms did not reflect the price unless certain views were obtained.
Food and Beverage
8.61
Breakfast received positive feedback, enhancing the overall experience.
Overall Experience
8.58
Overall feelings were positive with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:31

Property Description

Riverside Retreat with Modern Amenities

Scenic Location: Nestled beside the Swan River, Pier 21 offers a picturesque setting just a short stroll from Port Beach, perfect for a relaxing getaway.

Luxurious Facilities: Enjoy the indoor pool with spa and outdoor swimming pool, ideal for unwinding after a day of exploring. Make use of the communal barbecue facilities for a delightful evening.

Modern Comforts: Each apartment features a balcony, 40-inch flat-screen TV, and Biology guest amenities, ensuring a comfortable stay.

Experience award-winning accommodation and explore nearby attractions such as Fremantle Prison and Fishing Boat Harbour. Book your stay at Pier 21 for a memorable riverside escape.

Important information:

Please note that a 1.5% surcharge applies for payments with Visa and Mastercard credit cards.

Please note that a 1.8% surcharge applies for payments with American Express credit cards.

Please note that a 3% surcharge applies for payments with Diners Club credit cards.

You must show a valid photo ID and credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PER

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 17.50 per person per stay when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.4
Based on 1548 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 7.56
Food and Beverage: 8.61
Overall Experience: 8.58
D
Deborah • couple • gb
8
Lovely view, staff very helpful.
Pros:

View was great and it was quiet.

Cons:

Location little out of town. Room a little worn in places.

2026-03-14 • via Nuitee
M
Michael • solo_traveller • au
10
Pros:

My room was upgraded at no extra cost. This room, facilities, service were all beyond expectations.

2026-03-14 • via Nuitee
D
Debra • couple • au
10
2026-03-14 • via Nuitee
K
Karin • couple • de
10
2026-03-14 • via Nuitee
L
Louise • couple • gb
10
Pros:

The location was perfect, the accommodation was clean and just what we needed. There was parking on sight, short walk to bars.

Cons:

Not applicable, there was nothing to dislike

2026-03-14 • via Nuitee
H
Hmw69 • extended_group • au
6
Pros:

Location
Breakfast
Pool
Parking

Cons:

No air-conditioning in bedrooms
Leaking air-conditioning in living room
Leaking fridge
No bedside table or lamps in second bedroom

2026-03-14 • via Nuitee
B
Bronwyn • couple • de
3
2026-03-13 • via Nuitee
M
Micheal and Alsu • couple • au
8
2026-03-13 • via Nuitee
S
Susan • couple • au
10
2026-03-13 • via Nuitee
B
Babu • family_with_children • au
7
2026-03-12 • via Nuitee
B
Boris • solo_traveller • au
10
2026-03-12 • via Nuitee
C
courtney • solo_traveller • au
10
2026-03-11 • via Nuitee
T
tessa • solo_traveller • au
10
2026-03-11 • via Nuitee
S
scott • couple • au
7
2026-03-11 • via Nuitee
L
Lesley • couple • au
10
Lovely
Pros:

Location

Cons:

Coffee machine didn't work room 10 I told reception

2026-03-11 • via Nuitee
S
sharon louise • family_with_children • au
8
Peaceful unit with stunning views. A quality resort.
Pros:

Cleanliness, parking on site, views and location

Cons:

The pillows were awful- like trying to sleep on overinflated balloons. Nobody slept well unfortunately. I will bring our own pillows next time.

2026-03-08 • via Nuitee
G
Gabriella • couple • au
9
2026-03-07 • via Nuitee
S
sophief577 • Family
2
Disappointing stay – unbearable heat, poor service, and zero care for families 1/5 stars
Pros:

We stayed here for 5 nights as a family with two young children under 5, and I’m 34 weeks pregnant. What should have been a relaxing stay turned into a stressful, sleepless nightmare due to the hotel’s complete failure to address basic issues.
The air conditioning in our room did not work at all. With Perth experiencing scorching temperatures of 37°C, 39°C, and 36°C during our visit, the room was stifling and unbearable, especially at night. Our kids were restless and overheating, and as a heavily pregnant woman, I barely slept – it was exhausting and unsafe. I actually ended up in hospital from dehydration and the constant heat which brought on preeclampsia symptoms on day 3 was of our stay .
We raised this issue with reception every single day, requesting a room change multiple times because of the air conditioning. They repeatedly said they couldn’t accommodate us or had no availability, despite us being understanding and patient. On the second day, they claimed they couldn’t access our room to check/fix the aircon because of a “Do Not Disturb” sign – which was completely untrue. My sister-in-law was babysitting our children from a nearby room and personally saw staff enter our room with no sign on the door at all. This felt like a blatant excuse and showed a real lack of honesty and effort.
Service overall was terrible. Breakfast was understaffed every morning, with long waits, missing items, and minimal attention from staff. The hotel seemed indifferent to our repeated complaints and showed no urgency or empathy, especially considering our young family and my pregnancy.
The location is genuinely great – right on the river with nice views and amenities – and that’s the only positive. But without functioning air conditioning in extreme heat, none of that matters. We suffered through terrible sleeps, cranky kids, and constant discomfort for no good reason.
We will not be recommending Pier 21 to anyone and definitely won’t stay here again. Families, especially those with little ones or anyone sensitive to heat, should look elsewhere.
Avoid if you value comfort and basic customer care.

2026-03-06 • via Tripadvisor
N
Nicole • couple • au
10
Spacious unit large balcony well positioned
Pros:

The piaition on the marina

Cons:

nothing

2026-03-05 • via Nuitee
Y
Yoges • couple • sg
8
The upgrade was great!
Pros:

Awesome view n spacious. lovely staff.

Cons:

Kitchen hand towels not clean

2026-03-03 • via Nuitee