The Windmill Hotel

Hotels
The Windmill Dalton Piercy Hartlepool , Elwick , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great restaurant
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
5.7
Several reviews mentioned issues with cleanliness and comfort, especially in the rooms.
Service
8.2
Staff were generally described as friendly and helpful.
Location
8.2
Convenient location noted in several reviews.
Room Quality
5.2
Multiple comments about the rooms being dated and needing attention.
Amenities
7.7
Some positive mentions of the restaurant and amenities, but overall lacking.
Value for Money
7.2
Value perceived as fair for the price, but quality issues noted.
Food and Beverage
9.2
Food quality highly praised in multiple reviews.
Overall Experience
6.2
Overall experience marred by room issues but restaurant experience was good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:46

Property Description

Luxurious Accommodation with Garden and Terrace

Modern Amenities and Services

Diverse Dining Options

Book your stay at The Windmill Hotel today for a luxurious experience in Elwick. Enjoy the serene garden, relax on the terrace, and take advantage of free private parking. Indulge in the modern amenities including free WiFi, room service, and a bar. The hotel offers a diverse dining experience with British and Italian cuisine, along with vegetarian, halal, and gluten-free options. The multilingual staff is ready to assist you and provide guidance on exploring the area. Don't miss out on visiting nearby attractions such as the Baltic Centre for Contemporary Art and Sage Gateshead. Experience comfort and convenience at The Windmill Hotel.

Important information:

Check-in after 19:00 must be arranged in advance by contacting the property directly. Guests may be asked to pay in advance when requesting late arrivals.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MME

Location

Guest Reviews

Cleanliness: 5.7
Service: 8.2
Location: 8.2
Room Quality: 5.2
Amenities: 7.7
Value for Money: 7.2
Food and Beverage: 9.2
Overall Experience: 6.2
P
Pawel solo_traveller gb
10
Bardzo udany pobyt .
Pros:

Bardzo przytulny hotel. Czysty i ze znakomita restauracja.

2025-10-13 via Nuitee
N
Nathan
10
Pros:

What a stay expensive but very nice

2025-10-09 via Nuitee
E
Emma partner
10
Pros:

We came from Newcastle and stayed the night. We wanted to try the monster sharer and it did not dissapoint. The food was cooked to perfection and very tasty and the waiting team were superb, our drinks were always topped up and they were always making sure we were ok. The restaurant was super busy and there was not one time i didnt see a queue out of the door. I was a bit apprehensive when i saw how busy it was but the whole team had it running like clockwork. The rooms are not expensive at all and would of cost more in taxis so we decided to stay the night. A few minor flaws.. there is no bar area to just have drinks, we like to relax and unwind before dining but giving how popular the food is here they need all the tables they can get, 2 the hotel stands alone and nothing else near by so driving is essential. 3 Just 1 pillow each which were very flat so we both woke up with stiff necks however like i said minor issues. Would definelty come back and stay.

2025-10-05 via Nuitee
A
Anthony
2
Pros:

Wooden floorboards creaked every time someone walked past the room. Doors slamming, bar music very loud, compressor outside my room, A19 traffic very loud. Worst nights sleep ever. Very noisy hotel. Room not made up during the day. Had 3 wet towels on the second day. Won’t be staying again.

2025-10-02 via Nuitee
couple gb
10
2025-09-15 via Nuitee
K
Keith couple gb
2
2025-09-08 via Nuitee
A
Angela couple gb
3
Cheap stay
Pros:

The restaurant was fantastic we had evening meal and were served quickly food was freshly cooked and tasted amazing

Cons:

The bed was hard and too low
Bath had no plug
Only 3 very soft dirty pillows
Room was cold
Bath had lots of mould around taps and sealant

2025-09-08 via Nuitee
K
Kaye family
4
Pros:

This property is dated and dirty

Was left standing at reception and eventually had to go and find staff Was given a key to our room it was dirty and smelly cigarettes had been smoked in the room the base of the bed was stained also it wasn’t a nice experience just walking into the room. The staff did try and sort a solution for us but we declined and when to premier inn just up the road did get our money back a few days after thank you for that this hotel needs to get a cleaner and redecorated or just keep it for contractors as they are the ones smoking in your rooms

2025-09-06 via Nuitee
S
Susan partner
6
Pros:

The bedroom was very clean. Bathroom needed lots of tlc - especially the mirrors but it all worked. Only three (poor quality) pillows - it’s a double room, surely 2 pillows each! There were two teacups, one very big one very small. Only one milk supplied. Kettle had water in it. No-one on reception - had to go and find someone in the restaurant. Staff and restaurant were lovely.

2025-08-31 via Nuitee
R
Ruth
8
Pros:

Room was ok but tired, no breakfast as an option which was a bit of a let down but overall good for price

2025-08-28 via Nuitee
D
Dawn
4
Not good
Pros:

Not a good experience. Woken at 3:30 am by someone trying to get in to our room and then the next night by fire alarm at 3am. Pillows wore about 1 inch thick and no extra ones in room. No bed side light. Black mould in bathroom. Car park of a good size with well sized spaces.

2025-08-26 via Nuitee
T
Tony
6
Pros:

Excellent restaurant
Rooms to noisy

2025-08-25 via Nuitee
K
Katy partner
6
Pros:

The food/staff and drinks were AMAZING!! Will 100% be back to use the restaurant.
The hotel part could be equally as good with a little investment. The beds are awful. So uncomfortable and squeak and creak with every breath you take! The room was tidy and clean but very tired. Towels had holes in them. And the doors were very loud when they closed. Very loud.
Definitely recommend the restaurants. And even the hotel but bear in mind the beds are not great.

2025-08-18 via Nuitee
N
Neil partner
6
Pros:

Towels frayed and with holes, no plug in sink, toiled rocks (not fixed properly) and dispenser for toilet roll empty. No staff in reception. Disappointing.

2025-08-17 via Nuitee
R
Robert solo_traveller gb
7
Great location, fantastic staff and food. As far as the room goes, you get what you pay for but it did the job.
Pros:

Location and restaurant.

Cons:

Outdated and very basic.

2025-08-17 via Nuitee
C
Corrina friends
6
Pros:

Stayed here for one night. Relatively clean but room was desperate for an update. Bed was stained around base and off the supports at bottom. Spiders and webs in the room corners. Socket where kettle set up was broken. Room was facing main motorway so noisy all night and no sound proofing windows. Car parking at hotel reception area surrounded by over flowing bin units and discarded old furniture. Staff were friendly enough though.

2025-08-06 via Nuitee
couple gb
9
2025-08-02 via Nuitee
H
Howard solo_traveller gb
5
OK if you don't expect much
Pros:

Convenient location

Cons:

Place very dated and scruffy. Check in unattended, had to hunt for someone to check me in.

2025-07-29 via Nuitee
A
Appleby solo_traveller gb
10
Above expectations! Thank you all!
2025-07-21 via Nuitee
M
Martin solo_traveller gb
6
2025-07-20 via Nuitee