Hardwicke Hall Manor Hotel

Hotels
Independent
8.4 (110 reviews)
On B1281, Btwn Castle Eden & Blackhall, Near The Village of Hesleden, Hartlepool, England, TS27 4PA , Hartlepool , GB

Pets allowed

Facilities

Meeting rooms
Free WiFi
Terrace
Garden
Concierge service
Wheelchair accessible
Breakfast available (surcharge)
Front desk (limited hours)
Meeting rooms
Smoke-free property
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Good food
Cons:
Bed comfort issues
A little dated

Categories

Cleanliness
7.99
Hotel was very clean although a little dated.
Service
8.96
Staff are always friendly, professional, and helpful.
Location
8.5
Standard quality for this hotel tier.
Room Quality
7.95
Spacious & clean, although the bed wasn't very comfortable.
Amenities
8.48
Standard quality for this hotel tier.
Value for Money
8.44
Standard quality for this hotel tier.
Food and Beverage
8.49
Food was really nice, with a great breakfast.
Overall Experience
8.36
Had a very pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:02

Property Description

Enjoy Stunning Views and Top-Notch Amenities
Take advantage of the terrace, garden, and complimentary wireless internet. Also, benefit from concierge and wedding services during your stay.

Delightful Dining Options and Relaxing Atmosphere
Savor a delicious meal at the restaurant or order in with room service. Unwind with a drink at the bar/lounge and enjoy a full breakfast for a fee.

Comfortable Rooms and Convenient Location
Feel at home in one of the 15 guestrooms with free internet access. The hotel offers free self-parking and is conveniently located near popular attractions like Tweddle Children's Animal Farm.

Book your stay at Hardwicke Hall Manor Hotel for a memorable experience in Hartlepool.

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guest accommodation is sealed after cleaning

  • General

    Property follows regional sanitization guidelines We're Good To Go (UK)

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.4
Based on 110 reviews
Cleanliness: 7.99
Service: 8.96
Location: 8.5
Room Quality: 7.95
Amenities: 8.48
Value for Money: 8.44
Food and Beverage: 8.49
Overall Experience: 8.36
C
Carmen family_with_children
10
Pros:

Spacious clean rooms, brilliant staff.. lovely food.

2025-09-28 via Nuitee
D
Daniel
10
Pros:

Lovely stay

2025-09-26 via Nuitee
M
Martyn
8
Nice overnight break
Pros:

Hotel was very clean although a little dated. All the staff are very friendly, Food was really nice, not a huge choice for evening meals but there was still enough choice for us. We originally came for afternoon tea and decided to stay the night. We stayed in the 4 poster bed room. It was very spacious & clean although the bed wasn't very comfortable

2025-09-22 via Nuitee
L
lyn
10
Alway happy to stop here
Pros:

My room was clean and warm.
staff are always friendly professional and helpful
Food is of a high standard and plentiful

2025-09-17 via Nuitee
A
Anthony
8
Pros:

Very pleasantly surprised with this Hotel. Staff were truly lovely. Bedroom was a good size. Interior of the hotel was lovely. The food was good with a great breakfast. I really enjoyed a very pleasant stay for 2 nights.

2025-08-05 via Nuitee
R
Robert
10
Pros:

Fantastic hotel fa tastic service.

2025-06-16 via Nuitee
R
Richard
6
Pros:

I booked the hotel for my honeymoon when booking I sent the hotel an email explaining it was my honeymoon and what time could I check in and few other questions about the place . My email was ignored . Upon arrival I checked in went to room and I was shocked as such a beautiful old building has not been well maintained. Paintwork is shabby the shower on off valve fell off also the soap dispenser fell of the wall while I was showering hitting my foot . Went to leave the room and the lock was broke . They did come straight out and fix it but still not great looked like it has been fixed that many times it’s had it . Apart from that the drinks we had were nice great range breakfast in the morning was great full English coffee and toast fresh juice just what was needed

2025-06-01 via Nuitee
A
Andrew
2
Pros:

The ceiling in the room was mouldy and sagging as if had water behind it. Skirting board under the window was rotten and hanging off.

This room would not have been out of place in the 60’s and Faulty Towers. Staff didn’t really seem to care when I asked for my money back.

I was looking forward to staying here after a 6 hour drive, this is a place I would never consider or recommend to anyone. Super dated and not worth the money.

2025-05-25 via Nuitee
J
Jane partner
8
Pros:

Quaint old building, beautiful woodwork. The different floor levels, including in our room, could be a trip/fall hazard for older people. The staff were lovely, very helpful and friendly.

2025-05-21 via Nuitee
V
Verified traveler
10
May ‘25
Pros:

Great hotel set in lovely lawned grounds. Helpful and friendly staff, nothing is too much trouble and they are very chatty, they clearly enjoy talking about their local area

2025-05-13 via Nuitee
P
paul
10
Grandkids night away
Pros:

Very friendly, nothing to mutch bother,
Grounds where great for grandkids.
Room was fantastic,and breakfast was great.

2025-04-14 via Nuitee
N
Natalie
8
Pros:

Family room was perfect, we didn't feel cramped and there was 5 of us. Room service was fast and housekeeping was fab as we were there 2nights, everything tidied and restocked for us.

2025-03-24 via Nuitee
J
Joanne
4
Never again
Pros:

Reception was packed with kids running about, welcome was friendly. Got to room, ‘bridal suite’ very small and basic but ok. Cobwebs on ceiling and taps on bath and sink broken. Also stains on towels. Worse was NO sleep the room adjoining to next door didn’t close properly they were up all night shouting, singing, arguing. When I say I didn’t have 1 hour sleep I’m not exaggerating. Called down to reception no answer, no one about either. 1.30 am got louder and was like that until we eventually got up and left at 6.30, didn’t even stay for breakfast. Never again. No help, no sleep, no breakfast. I couldn’t stay in the room a minute longer to wait until 8am when breakfast started. I paid £127.50 for the room and I deserve a refund. No one to even complain too on way out. It’s like your just left in your own during the night. The bits in the room wouldn’t have even bothered me but you don’t go to a hotel to relax and get no sleep or no help.

2025-02-23 via Nuitee
K
Keith
6
Local bolthole
Pros:

Used the hotel to get away from home repairs for a couple of nights between Christmas and New Year.

2025-01-03 via Nuitee
D
Dawn
8
Pros:

Lovely property. No lift and room was at the top of the manor. Staff very friendly and helpful. Very tentative to children.

2024-11-10 via Nuitee
C
Colin
10
A Very Enjoyable Stay
Pros:

I love this old Manor House hotel, it has an abundance of character in a charming, tranquil setting.
Nothing was too much trouble for the staff attending to us. So friendly and obliging.
Hotel is clean, food is great, I’ll definitely be back.

2024-09-25 via Nuitee
B
Brian
6
Disappointed
Pros:

Review in two parts
Part one
Hotel location fantastic
Staff fantastic
Breakfast fantastic
Part two
Room 7 needs urgent updating. Bathroom spacious but needs totally replacing
Mattress extremely uncomfortable
Decoration dark and needs lighting improved
No full length mirror
Carpet needs cleaning
Fusty smell throughout

2024-09-07 via Nuitee
M
Michael
6
Pros:

They closed the bar at 9:45 because of a garden party which spoilt our stay

2024-09-01 via Nuitee
A
Alister
8
Charming but....
Pros:

I really wanted to be able to give this place a glowing review as the staff are all really great, but for an overnight stay, it just didn't tick all the boxes for me. Food was very good, staff were excellent, grounds were lovely and it was quiet BUT, decor very dated, bed was seriously uncomfortable, bathroom tiny and shower was little more than a dribble. Lovely place though!

2024-08-21 via Nuitee
K
Kevin
6
Pros:

I got there late and so cannot comment on lots but the staff were friendly and helpful.

2024-08-10 via Nuitee