Mercure bh Retiro

Hotels
BH Hotels
8.8 (95 reviews)
Calle 80 N. 10 -11, Bogotá , Bogotá , CO

Facilities

Free WiFi
24-hour front desk
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
24-hour business center
Airport transportation - drop-off (surcharge)
Garage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Good location
Cons:
Room allocation issues
Overcharged for essentials

Categories

Cleanliness
8.7
Reviews mention a clean and well-organized environment.
Service
9.2
El servicio es BUENÍSIMO. Staff is described as friendly and helpful.
Location
9.2
Excellent location mentioned; safe and secure.
Room Quality
8.2
Issues with room allocation were noted, affecting satisfaction.
Amenities
8.7
Basic amenities mentioned; could be improved.
Value for Money
8.7
Good value for the price stated in reviews.
Food and Beverage
8.7
No specific sentiments mentioned on food and beverage.
Overall Experience
9
Generally positive experience with slight issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:28

Property Description

Welcome to Mercure bh Retiro, your ideal retreat in the heart of Bogotá.

Comfortable Accommodations
Indulge in our elegantly designed guestrooms equipped with minibars, flat-screen televisions, and luxurious rainfall showerheads, ensuring a perfect blend of comfort and convenience.

Modern Amenities
Stay connected with complimentary wireless internet access and enjoy our 24-hour business center, dry cleaning services, and a round-the-clock front desk ready to assist you following your needs.

Prime Location
Nestled in the vibrant Zona Rosa, you’re just steps away from the bustling Andino Shopping Center, exciting nightlife, and cultural landmarks, making it easy to explore all that Bogotá has to offer.

Don't miss out on an unforgettable stay — book your experience at Mercure bh Retiro today!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOG

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

Location

Guest Reviews

8.8
Based on 95 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
J
Jenifer
10
Pros:

ss

2025-08-22 via Nuitee
J
jordy justice partner
10
Pros:

Excelent

2025-08-12 via Nuitee
C
Christian
6
Pros:

Did not let you know about tax refund for tourists? Overcharge for essentials such toothpaste or toothbrush.

2025-08-07 via Nuitee
G
Geronimo family
6
Pros:

I specifically paid and requested a twin room with 2 beds. I was charged for a two bed room. I got something else, and was charged additional for the room I had already paid for.

2025-08-04 via Nuitee
S
Santiago family_with_children
10
Pros:

Nice and comfy

2025-08-02 via Nuitee
S
Santiago partner
10
Pros:

El servicio es BUENÍSIMO

2025-08-02 via Nuitee
S
Samuel
10
Pros:

Very comfortable place to stay especially for the price.

2025-08-01 via Nuitee
H
Haydeé
10
Increíble lugar para quedarse por negocios
Pros:

Me gustó mucho lo amable que eran, desde el personal de lobby hasta el de limpieza, el de cocina. Todo muy ordenado, ecológico y limpio. Excelente ubicación y con lo necesario para una estadía de 1 semana como la mia.

2025-07-26 via Nuitee
J
Jose family
10
Pros:

Its always a peaceful and pleasant place to stay for a quick weekend break

2025-07-11 via Nuitee
D
Dominic
10
Pros:

Location is safe and secure ! Great staff ! Will stay again !

2025-06-29 via Nuitee
D
Dominic
2
Pros:

Great stay !

2025-06-29 via Nuitee
B
Bruce
10
Pros:

Very nice hotel. Convenient location. Would be nice if they had air conditioning. But at least the provided a fan

2025-06-25 via Nuitee
R
Rafael
10
Pros:

Un muy buen hotel, muy bien situado

2025-06-19 via Nuitee
O
Oscar
8
Pros:

Podrían mejorar el desayuno

2025-06-06 via Nuitee
J
Jaime
10
Pros:

Excelente

2025-06-02 via Nuitee
V
VLADIMIR
8
Pros:

Nice area, close to many good restaurants and malls. The only problem for me was no aircon. The weather was ok, but if it was hot...

2025-06-01 via Nuitee
E
Estela
10
Pros:

Centric location close to shopping malls and clubs. Perfectly quiet during the night.

2025-05-26 via Nuitee
L
Lana partner
10
Pros:

Fantastic location, good breakfast, quiet rooms, good internet. Very friendly staff who provided us with iron and hair dryer very quickly upon request. The room and toilet are not too big but you have everything you need, like big bed, coffee machine and bar in the room, wardrobe, cloth hangers and drawers. It was very pleasant stay.

2025-05-18 via Nuitee
L
Leivin
8
Very nice location
Pros:

Very nice location

2025-05-01 via Nuitee
S
Stuart
10
Pros:

Fabulous property! Amazing staff. Comfy beds. The location is outstanding next to all the best shopping and dining. And so safe and walkable. The best part of the hotel is the amazing staff. Reception is amazing. Not crazy about the breakfast but you can’t have everything.

2025-04-19 via Nuitee