Mercure Olbia Hotel & SPA

We arrived at 2 pm as per check in time and were told in an abrupt tone that the room would be available after 3 pm. The receptionist was rude and was reluctant to help us with information regarding dining options.
Once we had the room, our request for an ironing board was completely ignored.
This hotel is a total catfish, please avoid! Everyone who works there looks very downcast and subdued, we were so relieved tonleave after our 1 night stay.The spa is only open 2 hours a day and the gym has very limited equipment.

Pool was beautiful and clean. Breakfast was fine but the eggs were consistently overcooked. Room was below average from a maintenance perspective. We didn’t have water on the last two days. Couldn’t wash or shower.

Travelling with a sick child meant we were unsure if we were going to make it to the accomodation on time or even what time. Phoned up to see if we could change the check in time and book an addition date, the lady was unhelpful, rude, and demanded to know if we would be ‘no shows’ as she would give our room away, despite paying for it - we did not know at the time (this was 2 days prior) if we could make it and what time as it depended on our baby and travel.

The pool hours are ridiculous - it shuts at 6:30pm. The ‘indoor’ pool is part of a ‘spa’ and costs $25 euro for 1 hour.

No room amenities, like coffee or tea, or irons. Had to ask at the front reception and was told it would be delivered to our room - it never showed. Had to ask again and it came 6 hours later.

The rooms are nice enough. Wouldn’t stay here again, though. .

Lovely big rooms

Enjoyed my stay at the hotel great pleasant staff. Only issue I paid for a double bed and single bed but when arrived there was only a double and only option was to split the bed into two singles. Wasn't entirely happy as I paid for another option but they dealt with the issue very swiftly.

Easy to check out and use the facilities until it’s time to leave to the airport

Perfection at its best. This place is clean, friendly and very accessible. It’s well balanced with class and relaxation. I would return 1000 times

Very good service

The staff is not friendly. The breakfast not good.
Good location, easy access to the town and to the airport.

The Mercure is well located, had plenty of parking space, a nice pool and English speaking friendly staff. The breakfast is basic, but good enough for the day at the beach. Pool/Beach towel will cost you €3 to rent. There’s a good steak house and Japanese restaurant near the hotel. We definitely recommend this hotel!

Staff were not interested or informed. Would carry on talking to staff whilst your waiting, whilst chewing gum and not looking professional.

I liked the location as it provided easy walking access to the old town and good connections for buses and trains to explore other parts of the island. The hotel has an excellent gym and contrary to other reviews, it was available without charge. Staff were friendly and courteous, but at times ineffective.
Unfortunately, we encountered a string of problems during our stay. Some of these were addressed, but many were not.
Room cleaning was often perfunctory, for example the layer of dust behind the headboard.
Safe in room did not work, but they replaced it promptly
Sockets near the desk area were unsafe and pulled out of the wall when used. Major safety issue.
Reading light by bed broken. It took two days to get fixed
Entrance light to room didn’t work, it never got fixed.
Fixtures and fittings such as the clothes rack were broken.
Breakfast was very limited, and items frequently ran out. Staff were overworked so struggled to replenish eggs, bread etc. Bread was poor quality as was the fresh fruit
Breakfast choice is very limited, especially for vegetarians.
On our last day we made a formal complaint about the above. We were seen by the bookings manager who promised to raise the matter with the general manager. She said that we would receive compensation, but 7 days after returning no communication from the management. Regrettably, I cannot recommend this hotel and my experience of staying there has now damaged my view of other Mercure and All Accor hotels.

Perhaps the oddest hotel is ever stayed in. Tried to use the sauna/gym while staying but no one was there and it felt like I was wandering the back rooms on the underworld.

Very little staff and overall the hotel was just strange. Glad we were staying there only one night

Quite good location. Nice to be able to take part in the lessions at the fitness studio, even though i dont't speak italian.

Das Hotel ist wirklich sehr schmutzig und der Kaffe am Frühstücksbuffet ist unzumutbar!

Personale molto gentile e disponibile.
Posizione buona, con una camminata di 500mt si arriva in centro ed è di fronte alla stazione.
L'hotel è a forma di nave, la camera davvero ampia, letto comodo, minibar e cassaforte (anche se all'arrivo la bottiglietta d'acqua non è offerta ma costa 2€). Il bagno è comodo con un discreto set da bagno.
L'hotel dispone anche di un parcheggio gratuito.
Purtroppo non ho potuto provare la colazione perché sono partito molto presto.

Old

The room wasn’t in the best condition. Mould all over the bathroom ceiling and into the bedroom.

The air conditioning was broken. In fairness, manager tried to fix it but it wouldn’t circulate round the room.

Distances are accurate to key sites within city.

The hotel has some new suites; and some 80s suites. Unfortunately we didn’t check the photos well enough and ended up in the 80s. An uncomfortable bed, no where to sit except a broken chair, a bathroom with cracked tiles and a tiny square shower. So if you get room 134 ask to move.

Don’t even start me with breakfast- everything comes out a packet. Not a fresh fruit juice or a good cup of coffee in sight!

We paid €800 for 4 nights which is outrageously over charged for the standard.

Hotel has everything needed for a few days accommodation. Pool area is good, breakfast excellent, rooms were comfy and air conditioning made it cool on very hot days.
The area is not great but only five mins walk to old town, shops and restaurants.
Staff were efficient and very friendly.