Pineridge Hotel at Mall Road

Hotels
5.9 (90 reviews)
Pineridge Hotel, 19 Nehru Road , Darjeeling , in

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Attentive staff
Cons:
Cleanliness issues
Miscommunication

Categories

Cleanliness
3.9
Mentioned dirty curtains and maintenance issues, indicating below standard cleanliness.
Service
6.9
Multiple reviews praise the staff as attentive and welcoming, suggesting better than average service.
Location
7.9
Frequently highlighted as a prime location, central and convenient for exploring.
Room Quality
5.9
Mixed sentiments; spacious rooms mentioned, but issues with old furniture noted.
Amenities
6.4
Amenities mentioned as top-notch, but specific details were not fully provided.
Value for Money
4.4
Issues exist such as miscommunication regarding facilities and services; value perceived as average.
Food and Beverage
6.4
Food quality appreciated, especially breakfast options and service.
Overall Experience
5.4
Varied experiences; positives in location and service, but substantial issues present.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 13:43

Property Description

Concierge Services and Allergy-Free Rooms
Pineridge Hotel at Mall Road offers top-notch concierge services and allergy-free rooms for a comfortable stay.

Close Proximity to Attractions
Situated just 200 metres from Himalayan Mountaineering Institute and Zoological Park, explore nearby attractions like Mahakal Mandir and Japanese Peace Pagoda.

Delicious Dining Options
Enjoy a delectable à la carte, Full English/Irish or Italian breakfast at our on-site restaurant.

Ready to experience a relaxing stay at Pineridge Hotel at Mall Road? Book now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IXB

Location

Guest Reviews

5.9
Based on 90 reviews
Cleanliness: 3.9
Service: 6.9
Location: 7.9
Room Quality: 5.9
Amenities: 6.4
Value for Money: 4.4
Food and Beverage: 6.4
Overall Experience: 5.4
M
Mishra • family_with_children • in
10
2026-04-11 • via Nuitee
A
Arindam • family_with_children • in
2
Worst hotel in Darjeeling, staffs are horrible
Pros:

Nothing

Cons:

Service worst, room condition worst , staff behaviour worst , no restaurant or foods available at the hotel . Terrible experience

2026-04-11 • via Nuitee
U
Urmimala • family_with_children • in
8
2026-04-07 • via Nuitee
C
Champa • family_with_children • in
10
2026-03-30 • via Nuitee
G
GALLERY • family_with_children • in
10
Pros:

Outstanding comfort

Cons:

Outstanding comfort

2026-03-21 • via Nuitee
A
Asitava Biswas • family_with_children • in
4
Pros:

Location

Cons:

Service and hotel maintenance

2026-03-16 • via Nuitee
M
Melangell • couple • gb
5
Adequate and convenient place to stay a night or two in centre of Darjeeling
Pros:

Location near to square

Cons:

Dirty tables, poor plumbing (basin didn t drain and toilet paper got wet through water dripping onto it from geyser in only place to keep it ) and noisy on street. We had booked a room at back with view but on arrival told there were none

2026-03-16 • via Nuitee
P
Parna • couple • in
10
2026-03-06 • via Nuitee
N
Ngawang • family_with_children • in
4
2026-02-27 • via Nuitee
K
Kalapi • family_with_children • in
10
2026-02-22 • via Nuitee
A
Anju • couple • in
2
Wouldn’t recommend this stay to anyone! Don’t be fooled by the other reviews!
Pros:

The location

Cons:

Terrible service. Staff running the place don’t care. Basic services are missing. The rooms are not clean. Property is in need of serious renovations!
Cobwebs, bathrooms aren’t cleaned. The lock doesn’t work properly. Bad beds. No power sockets.

2026-02-13 • via Nuitee
M
Majid • family_with_children • in
10
2025-10-02 • via Nuitee
S
Susmita • couple • in
10
2025-10-01 • via Nuitee
A
Alok • family_with_children • in
5
Pros:

A Hotel with serious maintenance issues. But in a good location.

Cons:

Dirty curtains,poor paint work, holes in the floor very old sofa with defective springs.

2025-09-29 • via Nuitee
K
Kazim • family_with_children • in
5
2025-08-18 • via Nuitee
P
Parijat Banerjee • couple • in
10
prime location.
Pros:

good property and value for money. prime locetion.

2025-07-18 • via Nuitee
S
Santu • family_with_children • in
10
splendid.
Pros:

Praising the hotel's excellent location, spacious rooms with antique furniture, and good service.

2025-07-16 • via Nuitee
• couple • in
10
wonderful stay.
Pros:

Pineridge Hotel, located in the heart of Darjeeling's Mall area, is a heritage property that offers a unique blend of history and luxury. This former British office has been renovated into a comfortable hotel with spacious rooms, antique furniture, and modern amenities. situated on Nehru Road, The Mall, near Chowk Bazar.

2025-07-14 • via Nuitee
C
Chhetri • couple • in
10
magnificent.
Pros:

Absolutely divine, this heritage hotel's prime location is just the beginning. Its rich history, stunning architecture, and top-notch amenities make it a true gem. You'll feel like royalty staying here, 'without a doubt."

2025-07-10 • via Nuitee
R
Rohit • group • in
10
Amazing stay
Pros:

I recently had the pleasure of staying at Hotel Pineridge. and it was truly a memorable experience. This stunning heritage hotel, nestled in a prime location, made it easy to explore the city's top attractions, restaurants, and shopping. The staff was warm and ATTENTIVE, PROVIDING EXCELLENT SERVICE THROUGHOUT MY STAY.

2025-07-08 • via Nuitee