JW Marriott Marquis Miami

Hotels
JW Marriott Hotels & Resorts
8.8 (410 reviews)
255 Biscayne Boulevard Way , Miami , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Spacious rooms
Excellent location
Friendly and professional staff
Cons:
Issues with cleanliness
Double payment concern

Categories

Cleanliness
7.94
Room was dusty; not cleaned properly when checked in.
Service
9.41
5 star service; immediate handling of requests and friendly staff.
Location
9.45
Perfect location for our stay; close to promenade.
Room Quality
8.9
Spacious, modern rooms; very comfortable.
Amenities
8.93
Well-equipped facilities, though some issues with gym equipment.
Value for Money
8.39
Worth every penny! Some guests found charges confusing.
Food and Beverage
8.44
Room service was delicious but pricey.
Overall Experience
8.91
Very nice experience, enjoyed the stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:32

Property Description

Luxurious Amenities and Activities

Indulge in the indoor golf school, basketball court, and full-service spa at this hotel. Unwind in the heated outdoor pool or enjoy a game at the bowling alley.

Exquisite Dining Options

Savor breakfast with riverside views at ThreeFortyFive and explore two restaurants offering a fusion of Mediterranean, American, and International cuisines for lunch and dinner.

Convenience and Comfort

Relax in guest rooms featuring a 52-inch TV, en suite bathroom, minibar, and hot drink facilities. Stay connected with the 3D media room, fitness center, and business center at your disposal.

Experience luxury and convenience at JW Marriott Marquis Miami – book your stay now!

Important information:

The Breakfast Included Rate only includes breakfast for 2 adults. Fees apply for additional guests.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note the resort fee includes the following:
• Enhanced High Speed Internet Access
• Unlimited Local Calls
• Unlimited Domestic Long Distance Calls
• Virtual Bowling (30 minutes, 19th Floor)
• Media Theater Access (19th Floor)
• Yoga Class (20th Floor)
• Billiard Room Access (30 minutes, 19th Floor)
• Golf Simulator Access (30 minutes, 19th Floor)
• Ping Pong (30 minutes)
• Air Hockey Table (30 minutes)
• Foosball Table (30 minutes)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Location

Property Accessibility

Total Disability Score: 92
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric, regular
  • Entrance Door Width: 161
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 10
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 410 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 8.91
I
Iryna family_with_children ua
6
Не самий кращий варіант
Pros:

Готель знаходиться в центрі. Дуже привітний персонал, все що забажаєш одразу виконують. Навіть безкоштовно продовжили check out.

Cons:

Кондиціонер гудить жахливо і нічого не можна з цим зробити. В нашому номері між кімнатами були зламані двері. Також перший раз за багато років подорожування, інтернет платний за 13$ в день, роумінг за тиждень дешевше. Також відсутність сніданку. Є ресторани але вони не найдешевші. Шукали поряд інші і ходили снідати або купляли поряд в супермаркеті.

2026-08-21 via Nuitee
R
Roberto solo_traveller cl
3
Hotel muy caro con muy mal servicio
Pros:

La ubicación.

Cons:

La limpieza de la habitación, el servicio de limpieza de la habitación, el room service,
La relación calidad - precio. Estuve en una Suite muy cara y el servicio correspondiente era de un hotel de 2 estrellas. No vuelvo a ese hotel ni a un Marriott. Sabanas rotas ??? Increible !!!

2026-08-21 via Nuitee
G
Gabriel solo_traveller br
10
2026-08-18 via Nuitee
C
C family_with_children ky
10
This is our family's favourite hotel
Pros:

Clean and great service.
Perfect location

Cons:

NA

2026-08-18 via Nuitee
H
Heather family_with_children us
10
2026-08-17 via Nuitee
C
Carlos couple pr
10
2026-08-13 via Nuitee
D
Danny family_with_children us
10
2026-08-13 via Nuitee
P
paola solo_traveller pe
10
2026-08-08 via Nuitee
J
jaybeeFL Solo travel Palm Harbor, Florida
2
Website Failure
Pros:

Tried accessing Marriott Bonvoy site 4x this AM to inquire about availability and rates---no luck nothing comes up on the screen!!! IT once again having problems !!! No way
to run a railroad!!!!

2026-07-20 via Tripadvisor
L
lindseymE9059BN Family
10
The Difference One Person Can Make
Pros:

There's a reason people remember great hospitality long after they check out.

Our family recently stayed at the JW Marriott Marquis Miami while visiting Miami, and the highlight of our stay wasn't just the beautiful hotel… it was Andres.

As a member of Les Clefs d'Or, the world's most prestigious concierge association, Andres truly lives up to that distinction. He pointed us to some of Miami's top culinary experiences, making every recommendation a home run for our family. Traveling with my husband and our two kids, those recommendations made exploring the city easy and memorable.

What impressed me most was that his service didn't stop after check-in. He even stopped by our breakfast table to see how we were enjoying our stay and whether there was anything else he could do for us. That level of care is rare.

It's people like Andres who transform a great hotel into an unforgettable experience.

If you're planning a trip to Miami, stay at the JW Marriott Marquis—and be sure to introduce yourself to Andres. You'll quickly see why the Les Clefs d'Or keys are recognized as the gold standard of hospitality.

2026-07-16 via Tripadvisor
T
TATTAPONG couple th
10
2026-07-14 via Nuitee
C
Carmen couple gb
6
Staff are very attentive, lovely hotel.
Pros:

Lovely hotel and location

Cons:

Casual attitude towards refund of incidentals charge (room deposit) for info purposes refund can take up to 10 working days excluding weekends, irrespective of debit or credit card.
£100 dollars per night

2026-07-14 via Nuitee
D
doberman32 Business
8
Oldish hotel with solid service
Pros:

Old hotel with a 70’s or 80’s feel; hotel service in Miami is touch and go and this hotel has better than normal service, though it needs updating throughout. Had a large suite, which was without any personality or luxury, but it was fine-the hotel is just fine, but nothing special at all. The location is a 5 minute walk from Brickell and the mall, but would stay elsewhere unless purely for business. Everything is just kind of non-descript.

2026-07-12 via Tripadvisor
G
gkP923BS Couples
10
Consistent care across the entire property, The concierge leadership especially Mr. Andres Meneses went above and beyond our ex
Pros:

From the moment we arrived, the hospitality stood out. The staff consistently went above and beyond to make our stay comfortable, seamless, and genuinely enjoyable.
We had a medical emergency when we arrived and the concierge Chief Andres Meneses saved our vacation with proactive, expert support.
The level of service was consistently outstanding, delivering results that surpassed expectations.

2026-07-07 via Tripadvisor
S
scscscwheelsup Friends getaway United States
10
🎉🎉🩵108th and 109th Ambassador nights of 2026 🎉
Pros:

I spent my 108th and 109th Ambassador nights of 2026 at the JW Marquis Miami, and I’ll keep returning for one reason: Andres. For over a decade, he’s been my go‑to in Miami — the person who consistently delivers the level of care that keeps this property at the top of my list.

I also want to thank Johnathan, Chef Walter in the lounge, and of course Valentina — always as warm and unforgettable as her name. And meeting Eugenia was the perfect finishing touch. Their teamwork, hospitality, and genuine kindness are exactly why I continue choosing this hotel year after year.

2026-07-06 via Tripadvisor
J
jillianlD1545OU Couples
10
My new favorite Miami Hotel
Pros:

Our stay at the JW Marriott Marquis Miami was absolutely amazing and the perfect touch of luxury before our cruise. The hotel offered the ideal balance of comfort, elegance, and relaxation.

Our room was exceptionally clean, spacious, and beautifully maintained. The bed was incredibly comfortable, making it easy to relax and get a great night's sleep before setting sail for our cruise.

The staff was incredibly friendly and accommodating. Valerie (I think was her name) went above and beyond to make sure we were well taken care of, and because of her outstanding hospitality, this will now be my go-to hotel whenever I visit Miami. Roosalyne at the front desk was also so kind, personable, and genuinely helpful whenever I had questions.

The meal we enjoyed was outstanding, and the gym and sauna were exactly what we needed to unwind and recharge. From the accommodations to the service and amenities, every part of our stay exceeded our expectations. I highly recommend the JW Marriott Marquis Miami and can't wait to return!

2026-07-01 via Tripadvisor
J
JÉSSICA LUIZA solo_traveller br
10
Pros:

Perfeito!!!

2026-07-01 via Nuitee
R
Robbin couple us
10
It was just an overnight stay before my cruise.
Pros:

The property was nice. The room clean and spacious. The view was beautiful

2026-07-01 via Nuitee
J
Jefferson couple us
7
Melhorar o atendimento na recepção.
Pros:

Localização e estrutura do hotel.

Cons:

Fez a reserva pelo app Booking cheguei na recepção, não acharam no sistemas deles, mandaram ligar para o Booking, liguei para o Booking confirmou e ainda mesmo assim não estava no sistema deles, ficamos quase duas horas esperando no checking, tive de pagar uma nova reserva para garantir e depois eles foram resolver com o Booking, eles deveriam ter resolvidos isso direto com o Booking.

2026-06-30 via Nuitee
P
Patricia extended_group ky
8
Pros:

We were not offered complimentary breakfast however the from and bathroom was comfortable.

Cons:

The fact that we were not able to use the fridge without housekeeping removing items so we could cool pour water. The wifi came with an additional cost and the process to operate the bathroom lights with the room card was not explained to us so it took us calling the front desk to learn how that worked. More communications would have been nice.

2026-06-29 via Nuitee