Hotel Cartagena Premium

Hotels
5.7 (97 reviews)
Avenida San Martín No. 11 - 113 , Cartagena de Indias , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Variety of food options
Cons:
Poor cleanliness
Uncomfortable rooms
Rude service

Categories

Cleanliness
3.85
Multiple reviews mention dirty rooms and poor maintenance.
Service
5.82
Some reviews highlight rude customer service, while others mention friendly employees.
Location
8.85
Consistently praised as being very good and convenient.
Room Quality
4.31
Rooms reported to be old, uncomfortable, and not matching expectations.
Amenities
4.84
Basic amenities discussed with a few positive mentions but overall underwhelming.
Value for Money
5.8
Guests feel that the hotel is overpriced for the quality received.
Food and Beverage
6.85
Breakfast and meal options were described as good, but some inconsistencies reported.
Overall Experience
5.32
Mixed experiences, with many guests feeling disappointed overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:12

Property Description

Luxurious Stay in Cartagena Premium Hotel

Experience the perfect blend of comfort and convenience at Hotel Cartagena Premium.

Plasma TVs and Panoramic Views
Indulge in luxury with rooms featuring plasma TVs and stunning views of the Caribbean Sea from the outdoor pool.

Convenient Amenities
Enjoy a hassle-free stay with 24-hour reception, free WiFi, and complimentary private parking.

Delightful Dining Options
Savor delicious local and international cuisine at the restaurant, and unwind with a wide selection of drinks at the rooftop bar.

Book now for an unforgettable stay just minutes away from the historic wonders of Cartagena!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

5.7
Based on 97 reviews
Cleanliness: 3.85
Service: 5.82
Location: 8.85
Room Quality: 4.31
Amenities: 4.84
Value for Money: 5.8
Food and Beverage: 6.85
Overall Experience: 5.32
J
Jair • extended_group • co
4
2026-03-10 • via Nuitee
B
Blanca • solo_traveller • co
3
Personal amable , terribles instalaciones
Pros:

La ubicación y la disposición de las personas del lobby y quien atendía el mantenimiento

Cons:

Demasiado sucio, cucarachas , cama y lencería de terrible calidad

2026-03-04 • via Nuitee
C
Cruz • family_with_children • de
8
2026-03-03 • via Nuitee
D
Daniel • couple • co
2
2026-03-01 • via Nuitee
M
Marisol • couple • ar
10
2026-02-28 • via Nuitee
R
Ronald • solo_traveller • co
7
Cons:

El aire acondicionado dañado

2026-02-12 • via Nuitee
J
Julian • couple • co
5
2026-02-12 • via Nuitee
H
Hidalgo • couple • es
5
2026-01-30 • via Nuitee
F
Flavia • couple • br
8
Pros:

Gostamos do hotel.. café da manha..piscina.
Vantagem: Passeios pegam a gente no hotel
Supermercado grande ao lado.
Piscina.
Café da manha fantástico
Vários restaurantes e cassino na rua

Cons:

Chuveiro péssimo
Não tem frigobar.Fica longe dos 2 principais bairros que é Cidade Amuralhada e Getsemani, precisamos usar uber para nos locomover, mas ja sabíamos disso quando escolhemos

2026-01-26 • via Nuitee
G
Garcia • solo_traveller • co
10
2026-01-26 • via Nuitee
P
PEDRO MAURICIO • couple • co
10
Fantástico
Pros:

Tranquilo y acogedor, con una excelente vista a la bahía, el personal muy amable para dar solución a posibles imprevistos que se pueden presentar.

Cons:

Omitido

2026-01-21 • via Nuitee
J
Jose • solo_traveller • co
5
2026-01-20 • via Nuitee
H
HUMBERTO A • extended_group • co
4
Pros:

La ubicacion excelente , el desayuno esta bien , el baño de la habitacion muy malo feo incomodo es lo peor del hotel , malo

gracias

2026-01-20 • via Nuitee
J
JOHN JAIRO • solo_traveller • co
8
Pros:

Muy buena ubicación. El desayuno es abundante y de buen sabor. Los empleados son amables. La vista que tiene desde la piscina a la ciudad y al mar es muy agradable. Ojo: No es un hotel de lujo pero es comodo y de buen precio.

2026-01-19 • via Nuitee
J
jorge alberto • solo_traveller • co
9
tranquilidad.
Pros:

Ubicación del hotel, excelente. Las comidas con muy buena sazón,

2026-01-19 • via Nuitee
J
Juan Camilo • family_with_children • co
4
2026-01-19 • via Nuitee
J
Jackelinne • solo_traveller • co
3
No volveré, no lo recomendaré. Publicidad engañosa
Pros:

Nada, ya que desde el ingreso la atención de las dos jóvenes del lobby fue poco amable..solo cuando validaron que si tenía reserva y estaba paga, me atendieron bien.

Cons:

Las fotos que publican de las habitaciones son engañosas, toallas con mal olor, los tubos del lavamanos visibles y con hongos, jabón de muy mala calidad y media hora para revisar una habitación que no tiene ni sillas.

2026-01-19 • via Nuitee
G
gloria • family_with_children • co
5
lo barato sale caro
Pros:

la ubicacion

Cons:

la habitacion muy fea la cama con sabadas muy desgastadas no tenia cobijas y el aire no se podia apagar. El desayuno horrible muy mal servicio

2026-01-19 • via Nuitee
M
Martha janedth • solo_traveller • co
4
2026-01-19 • via Nuitee
C
Cruiser02175062746 • Couples
4
Don’t bother
Pros:

Not for Europeans. Rooms were old and basic. Bed was very hard. Restaurant was very busy with pushy Colombian people. The pool was closed for maintenance. Had to wait long for the lifts and the staff were no very friendly. Checking was diabolical, they made everyone wait till 3pm and then it was everyone at the same time. Not booked by me I would have probably seen the signs of something not portrayed as it actually was. The only thing in its favour was its proximity to the beach.

2026-01-16 • via Tripadvisor