Le Meridien Taipei

地點

We stayed 8 nights.
Check in was efficient.

Recognition of status [Titanium] upgraded to a Junior suite.

The suite was fabulous and very spacious and comfortable.  We were surprised by the location of their suite's, right by the lifts.  Thank You for the upgrade.

We were advised upon checkin that soft drinks and beer in our mini bar are complimentary, but not once did the staff replenish them!  What hotels do not replenish the mini bars? Let me guess, those that are supposedly free!

The hotel is quiet and in a great location.  Close to so many shopping centres, easy walk to the Town Hall and Taipei 101.

On 12/03/26 we felt the earthquake that struck on the east coast [4].  They said it was intensity 2 in Taipei city.  We were lying on the bed and boy did it sway back and forth.  The lamp shade was also swaying.  We quickly packed our backpack and went downstairs and to our surprise Reception were not aware of it.  In fact when we told them they discounted what we said by saying "couldn't be as no other guests have reported it" well guess what there's always a first!  we pressed the matter and finally they looked on the internet and responded "Oh yes, yes". 

While we understand this may happen often in your country, however you are hosting many international guests like us who have never experienced this before and we felt their response and lack of providing information to us very poor.  I'd hate to be in this hotel if there is ever an emergency.  We had to interrogate both of them at reception as to what the safety protocols are in such events.  They didn't seem to know much and left us with little to no confidence, to that point we walked out of the hotel as it felt safer to do so.  We were not sure if there would be after shocks.

Club Lounge
- The club is small and un-inviting, we observed people don't stay long.  It's basically one small room.
-Food is not appetising and served COLD even when it should be a hot dish. 
-Food isn't well presented and mostly seafood.
-Small selection of spirits.
-The many staff are not proactive or friendly and mainly just sat behind the desk.

Breakfast
- Lack of staff understanding 'any' English for a global hotel chain we were surprised.
- I was shocked when I ordered poached eggs x2 to be delivered 1 egg in a tiny dish (see photo), not served on toast or anything.
- The coffee is terrible, how can you get this so wrong.  Its a coffee machine, there's also a coffee machine in the club lounge at least they can provide an ok flat white, no signs of this being available at breakfast, as we asked.
- The scrambled eggs where like rubber and totally over cooked one day, then extremely runny and undercooked the next day, this is not good for you so we gave up on their terrible eggs.
- Breakfast does not cater for westerners.

We thought this maybe a Taiwan thing on how they cook eggs [or not] "RAW" but no it isn't.  We moved to the Sheraton Taipei and their eggs and omelettes were lovely.
The food in general was alot more palatable at the Sheraton Taipei.

We would not stay here again purely because of the food.

Dobra lokalizacja w centrum Taipei. Blisko do atrakcji jak wieżowiec ,,101", Elephant Mountain. Mnóstwo ekskluzywnych sklepów w okolicy.

房間格局與裝潢、窗外風景、免費計程車服務

Le Méridien Taipei is a good property with decent rooms and surroundings, but it is currently being let down by a "gatekeeping" culture that values the rulebook over the guest.

I’m an Ambassador member traveling with family in two suites (one via a Nightly Upgrade Award). Instead of a seamless family vacation, we’ve been met with a "split-family" policy. A manager, Jay T, has been the primary source of friction, strictly barring half my family from the lounge. And two years ago I ran into similar service issues with this exact same person, again over something minor.

What’s most disappointing is the psychological game being played. Jay T framed the hotel's standard status recognition as an act of "generosity," making me feel like a burden for wanting my family to be able to have breakfast together (for free of course, but then he made me feel I am being cheap - really?). This is a common service failure highlighted by hospitality experts: when a manager makes a guest feel "guilty" for using their benefits, the brand is already lost.

As a loyalist who spends 100+ nights a year in Marriotts, it’s heartbreaking to see the Bonvoy program’s value destroyed by one person’s rigidness. I am 15 years Platinum or above, and Ambassador level means spending at least US$23k per year (I spent significantly more). An incident like this made me think thru is there value in continually being so loyal - think about it, 100 nights is A LOT. I spent just under 20 nights elsewhere).

If you’re traveling as a group or family, be warned: this property cares more about "policing" the lounge than they do about creating a "surprise and delight" experience for their most valuable guests.

Also, the lounge itself is pretty bad to begin with.

I ended up just purchasing the breakfasts - why argue to create more negative memories. I actually gave Jay a service attitude lecture - and he lectured me back! (about all the freebies I already got…) He also gave me his business card basically suggesting “you should feel free to complain about me because I know I am right”

Avoid if you value hospitality over bureaucracy.

Here is my direct words to Jay and the management team:

Jay, I understand the policy per your interpretation, but the hospitality industry is moving toward frictionless travel and being able to really delight customers, especially the MOST loyal ones. By forcing my family to split up, you aren't protecting the lounge; you're creating a negative emotional memory of my family vacation. I'm an Ambassador member who used certificates to be here. Is a few extra breakfasts worth the social media and corporate feedback that says this hotel isn't family-friendly for loyalists?

PS. This bad experience prompted me to research the comparison with Hyatt’s program. As it turns out, they status match. And brief analysis shows they treat you at the highest tier as “Guest of Honor”.

地點非常的方便！
房間廁所獨立！