Orsett Hall

Beautiful location very welcoming. Breakfast was lovely.

Spa and changing rooms not available.
Although relaxation room was nice.
My therapist didn’t ask me how the pressure was.
The massage bed was broken so no comfortable place to put my head.
She offered me a drink of water at the end, which didn’t materialise.

The room was very cosy and comfortable.
Food was delicious and had the fish and chips.
Staffs were very friendly at all level.

I booked this hotel for Mother’s Day as my Mum wanted to visit London and visit some places she grew up not far from here! And thought I would book a nice hotel with spa facilities if she wanted to use them what she normally would.

The day before travelling I got left a voicemail on my phone at 17.00 to say the spa and pool facilities have been closed due to health and safety what left me no time to try a look for something different. Traveling from the North east we set off and arrived 4.5 hours later 13.30 and went to check in to be asked do we have early check in (no we didn’t) check in is 15.00 so I asked are the rooms ready yes they are it’s £20 per person for early check in so I mentioned the fact the spa facilities aren’t available are we getting a discounted price for rooms then? No the reply was from a young girl I cannot authorise that with a bit of attitude! So I didn’t want to wait we paid the extra £20 each. Feeling robbed!

After the rest of the day out and about we got back tired and ended up getting room service for tea what was completely wrong and had to come back 3 times this was Monday night, we checked out Wednesday morning and the plates etc were still on floor in our room on leaving although room service had been in on Tuesday! And I had phoned reception to be told leave them in the room and they would collect them.

The rooms are very dated and quite dirty more so the carpets what are desperate (pics attached) the shower wall in my room was on an angle so impossible to stand up in it. (Pic attached)

Breakfast was poor. The only thing nice about this hotel was the gardens surrounding it well kept and nice.

Overall the stay here was very poor I wished I had just booked a premier inn!

Apologies I cannot attach pics for some reason probably because they don’t want people to see how dirty the carpets are.

Very good

Big hotel obviously geared towards functions and weddings rather than individual travellers.

On check in you're immediately directed to connect to the Wi-Fi (signal is poor) and enter all of your details into an app, all while the receptionist is sat in front of you looking bored.

Rooms were fine, albeit the ones in the Sartoria building are a long way all around the back of the building with no-one else around, and then through a (closed) cafe area. Room itself was nice and spwcious.

Food was fine, service generally OK.

Was surprised that the bar had a hard 'close and leave' at 11pm with no prior notice nor last orders.

Needed to stay in the area for work. The hotel was conveniently located. A very good hotel and had two very good night's sleep.

Our room was lovely bed comfortable.. shower was amazing.. breakfast and dinner was excellent.. had 2 treatments in the Spa and the girls were lovely and so professional.. Definitely recommend 5⭐️

The experience was thoroughly pleasant, restorative, and revitalizing. I particularly appreciated the historical significance of the edifice and its surrounding grounds. It is my earnest hope that elements of its heritage will be preserved during the renovation process to create a luxurious, contemporary spa hotel.

Dinner was very good

Rooms are always well presented and clean, breakfast is always great. Staff are lovely and the hotel is in a nice quiet area within beautiful grounds

Location the rooms are comfortable and clean and the breakfast is very good

Didn’t have breakfast Location was fine
Dinner excellent but expensive

Beautiful room

Lovely night at the Orsett Hall Hotel, room was very comfortable and clean, the view from the room overlooked the lawn area, which was nice, we stayed in room 5, the bed was very comfortable, the shower was excellent, room was cosy and warm, excellent breakfast, superb service all round, compliments to the chef and waitresses. Would definitely recommend and would definitely stay again 😊

The majority of the Spa facilities advertised are closed so there is no pool available which was important to us. The hotel showed no compassion with the disappointment this caused.

My friend and I had an overnight stay with the afternoon spa package. The hotel was lovely and the spa treatments were fab. We are already planning another stay!