Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Slow check-in process
Issues with room service

Categories

Cleanliness
8.46
A couple of reviews mentioned issues with room service and a noisy environment.
Service
9.43
Concierge was mentioned positively for being helpful, while check-in staff could improve.
Location
9.97
Best location in the heart of the city, praised for accessibility and nearby amenities.
Room Quality
8.42
Temperature control issues noted, but overall room comfort was satisfactory.
Amenities
8.95
Facilities were generally satisfactory, although room service had a negative incident.
Value for Money
8.91
Some concerns about room rates, but location adds significant value.
Food and Beverage
8.46
Negative experience with room service food but positive feedback on dining overall.
Overall Experience
9.43
Many positive comments about the overall stay despite a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:27

Property Description

Luxurious Renovation and Convenient Services

Sheraton Guangzhou Hotel invites you to experience its contemporary aesthetics and community ambience following a recent extensive renovation. Benefit from a complimentary shuttle service to the Canton Fair Complex during the fair period, along with easy access to the overseas buyers' registration counter in the lobby.

Prime Location and Accessible Transportation

Located in the heart of Guangzhou Tianhe Central District, the hotel offers proximity to premium shopping malls and key transportation hubs. With the intersection of two major metro lines at your doorstep, traveling to the airport or around the city is a breeze.

Relaxation and Culinary Delights

Indulge in city views from rooms with floor-to-ceiling windows and Sheraton Sweet Sleeper® Beds. Unwind at Shine Spa, stay active at the gym or outdoor pool, and savor Chinese, Italian, and international cuisine at the hotel's various restaurants.

Book now to elevate your stay at Sheraton Guangzhou Hotel!

Important information:

All breakfast included rates include 1 - 2 daily breakfast buffet, depending on single or double occupancy. Extra breakfast buffet will be charged with an additional fee.

The property offers free shuttle service between Canton Fair Complex during Canton Fair period. Please kindly contact the property for more detail.

Please note that meal price will be calculated according to children’s heights if guests couldn’t provide the proof of age:
-children price applies for any child between 1.2-4.6 feet;
-meals are free of charge for any child under 3.9 feet accompanied by an adult;
-adult price applies for child above 4.6 feet.

Please note that the accommodations deposit will be applied upon check-in and refunded to the payment account upon check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Location

Guest Reviews

9
Based on 1929 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.97
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
C
Candy • solo_traveller • au
10
Fantastic Stay, thank you.
Pros:

Service were outstanding. Housekeeping was great, helpful and gave us what we needed, when we needed it. Great location with mall beside it. The staff explained everything before charging our card. Just great service. Great food too.

Cons:

No

2026-10-22 • via Nuitee
Y
Yulia • couple • ru
10
Хороший отель в удобной локации для любителей шопинга!
Pros:

Повысили категорию номера при заселении. Вкусные завтраки и ужины. Чистый немного уставший номер. Отель удобно расположен вблизи популярных торговых центров. Рядом есть метро. Множество кафе.

Cons:

Неудобно размещены розетки в номере.

2026-10-22 • via Nuitee
T
Thomas • solo_traveller • dk
10
Sådan skal et 5 star hotel bare være
Pros:

Bedste morgenmad ever

Cons:

Alt var godt

2026-10-22 • via Nuitee
Ляззат • family_with_children • kz
8
2026-10-22 • via Nuitee
A
Alexey • couple • ru
10
Pros:

Всё супер

2026-10-21 • via Nuitee
J
jie • couple • us
9
很不错的体验。下次还会入住。
Pros:

位置优越，酒店设施维护的不错。

Cons:

没有

2026-10-21 • via Nuitee
Y
Yevgeniya • couple • kz
9
Pros:

Все нравится, завтраки ужины вкусные, бассейн хороший. Но под конец проживания уже плохо убираются.

2026-10-20 • via Nuitee
O
Omar • couple • kw
10
2026-10-20 • via Nuitee
K
Konstantin • solo_traveller • kz
1
2026-10-20 • via Nuitee
Y
Yevgeniya • couple • kz
9
2026-10-20 • via Nuitee
S
Steven • couple • sg
7
2026-10-17 • via Nuitee
M
mujdat • couple • tr
10
2026-10-17 • via Nuitee
E
East Germany • family_with_children • de
10
Mit eins der besten Sheraton
Pros:

Absolut nichts zu meckern.
Zimmer angenehm kühl, da die Klima das macht was sie soll, nämlich kühlen.
Frühstück war der Hammer, kenne ich aber auch nicht anders von der Marke Sheraton.
Personal sehr aufmerksam und freundlich!!
Fast direkter Access zur Metro, ist extrem wichtig in China, da die Wege sonst lang werden können und ich spreche aus Erfahrung!
Bis zum Flughafen/Bahnhof ordentlich Zeit (+1h) einplanen und/oder Didi nehmen.
Pool war eine Wohltat.
Fahrstühle sind schnell und ausreichend vorhanden, keine langen Wartezeiten.
In der Nähe ein Haufen Möglichkeiten sich zu verpflegen.
Man kann einen sehr gepflegten Spaziergang zum Canton Tower machen (ca.40 min).
Wasser wird immer aufgefüllt, jeden Tag, ordentliche Menge.
Ich gebe volle Punktzahl und empfehle es weiter.

Cons:

Die Rezeption, wenn Check-in 15:00 Uhr ist, dann möchte ich auch nach einem 16h Flug ins Zimmer und nicht vertröstet werden, das das Zimmer erst 17:00 Uhr bezugsfertig ist!
Mit dem nötigen Nachdruck, höflich ohne das jemand sein Gesicht verliert, ging es dann sofort.
Dann eben auf ein höherwertiges Zimmer bestehen was fertig ist!

Das war aber auch der einzige Kritikpunkt!

2026-10-17 • via Nuitee
A
Aries • family_with_children • sg
10
Pros:

Hotel staffs are extremely friendly and helpful. First to Crystal Liu, a smooth check in with support to waive some added services, thanks to Crystal.
A special big thank you to both Charles Huang and Jun Shen from the concierge, they gave the best suggestion of nice good food. As locals, they prefer fresh than 预制菜, the series of recommendations were superb good 👍🏼. I am so impressed by Charles who even called the restaurant to notify staff for special attention service to our group. We were so blessed to have met them and also did not Queue for long on these super popular restaurants.

Cons:

Almost nothing, the location is super good and hotel is very clean.

2026-10-17 • via Nuitee
R
Rafael • solo_traveller • br
10
2026-10-17 • via Nuitee
A
Azeez • couple • iq
5
2026-10-15 • via Nuitee
Y
Yihong • solo_traveller • us
8
2026-10-15 • via Nuitee
C
Chew Fang • solo_traveller • sg
8
2026-10-15 • via Nuitee
S
Sally • couple • sg
9
We had a pleasant stay though we waited for quite a while for the room to be ready. And disappointed that our room was n
Pros:

Location. Nice and clean bedsheets

Cons:

NA

2026-10-15 • via Nuitee
I
Ibrat • extended_group • uz
10
2026-10-12 • via Nuitee