Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Slow check-in process
Issues with room service

Categories

Cleanliness
8.46
A couple of reviews mentioned issues with room service and a noisy environment.
Service
9.43
Concierge was mentioned positively for being helpful, while check-in staff could improve.
Location
9.97
Best location in the heart of the city, praised for accessibility and nearby amenities.
Room Quality
8.42
Temperature control issues noted, but overall room comfort was satisfactory.
Amenities
8.95
Facilities were generally satisfactory, although room service had a negative incident.
Value for Money
8.91
Some concerns about room rates, but location adds significant value.
Food and Beverage
8.46
Negative experience with room service food but positive feedback on dining overall.
Overall Experience
9.43
Many positive comments about the overall stay despite a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:27

Property Description

Luxurious Renovation and Convenient Services

Sheraton Guangzhou Hotel invites you to experience its contemporary aesthetics and community ambience following a recent extensive renovation. Benefit from a complimentary shuttle service to the Canton Fair Complex during the fair period, along with easy access to the overseas buyers' registration counter in the lobby.

Prime Location and Accessible Transportation

Located in the heart of Guangzhou Tianhe Central District, the hotel offers proximity to premium shopping malls and key transportation hubs. With the intersection of two major metro lines at your doorstep, traveling to the airport or around the city is a breeze.

Relaxation and Culinary Delights

Indulge in city views from rooms with floor-to-ceiling windows and Sheraton Sweet Sleeper® Beds. Unwind at Shine Spa, stay active at the gym or outdoor pool, and savor Chinese, Italian, and international cuisine at the hotel's various restaurants.

Book now to elevate your stay at Sheraton Guangzhou Hotel!

Important information:

All breakfast included rates include 1 - 2 daily breakfast buffet, depending on single or double occupancy. Extra breakfast buffet will be charged with an additional fee.

The property offers free shuttle service between Canton Fair Complex during Canton Fair period. Please kindly contact the property for more detail.

Please note that meal price will be calculated according to children’s heights if guests couldn’t provide the proof of age:
-children price applies for any child between 1.2-4.6 feet;
-meals are free of charge for any child under 3.9 feet accompanied by an adult;
-adult price applies for child above 4.6 feet.

Please note that the accommodations deposit will be applied upon check-in and refunded to the payment account upon check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 350 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1839 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.97
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
K
khalid • couple • sa
9
Pros:

موقع الفندق جميل
الخدمة
المطعم الايطالي

Cons:

الاكل في الافطار مره سيئ جدا ولا فيه اي شي ممكن تاكل

2026-06-27 • via Nuitee
T
Tatiana • couple • ru
10
2026-06-25 • via Nuitee
L
Lee • solo_traveller • sg
5
Grand Deluxe Twin Room
Pros:

Location is next to many mega shopping malls and not far from Guangzhou Tower

Cons:

I searched for a room for 3 pax but the size of the bed provided is about 1.2m width (not even a proper queen size bed) and in the end I have to pay an additional charge for adding on a single bed. The mattress is quite hard compared to the Sheraton Hotel in Nanshan Shenzhen

2026-06-25 • via Nuitee
A
Angela • extended_group • no
8
Pleasant stay
Pros:

Good location if you like to shop, as it is connected to a mall, need not worry if rain. Helpful front desk officers.

Cons:

Might be a bit hard to get didi at times due to traffic jam during peak hours

2026-06-24 • via Nuitee
X
Xin Yi • extended_group • sg
9
2026-06-24 • via Nuitee
C
Christina • solo_traveller • us
9
Comfortable and Convenient
Pros:

The hotel situated in a vibrant surroundings, offers seamless connectivity to both a premier shopping mall and the subway network. The property is well maintained, complemented by good service. The breakfast buffet features diverse selection of local, Chinese, and Western culinary delights.

2026-06-23 • via Nuitee
M
muteb • couple • sa
10
2026-06-23 • via Nuitee
Z
Zaure • solo_traveller • kz
10
2026-06-23 • via Nuitee
A
Aizhan • family_with_children • kz
8
Pros:

Хорошее месторасположение, все рядом.

Cons:

Прилетели в 8 утра, даже платно не дали раннего заселения. С детьми пришлось сидеть в лобби.

2026-06-23 • via Nuitee
O
Olga • family_with_children • ru
10
Pros:

Комфорт, чистота, персонал отзывчивый , удобное месторасположение

Cons:

Завтраки

2026-06-22 • via Nuitee
A
Angela Lee • couple • sg
10
Will stay at this hotel again if we come back to Guangzhou.
Pros:

So comfy until we were relunctant to leave the room and go out.

Cons:

Nothing

2026-06-22 • via Nuitee
H
Hong • extended_group • us
9
2026-06-22 • via Nuitee
N
Nor Shahrizan • family_with_children • my
8
2026-06-22 • via Nuitee
T
Theodor • solo_traveller • gr
10
2026-06-22 • via Nuitee
V
Volkan • solo_traveller • tr
8
Pros:

Otelin merkezi yerde olması ve odalarının ferah ve güzel olması

Cons:

Dilenciler çok fazla otelin içerisine girip resepsiyonda insanları rahatsız ediyorlar güvenlik sorunu var

2026-06-21 • via Nuitee
A
Aleksei • family_with_children • it
10
В целом жить можно.
Pros:

Хорошее расположение отеля в центре рядом со станцией метро по прямой ветке до аэропорта. Приятные и чистые номера.

Cons:

В ресторане при отеле обсчитали на 65 юаней((((

2026-06-21 • via Nuitee
P
Pui Yuk • family_with_children • hk
8
2026-06-21 • via Nuitee
K
Karen • solo_traveller • hk
8
Pros:

地點、交通方便

Cons:

淋浴無熱水

2026-06-19 • via Nuitee
E
Eliot Milot • extended_group • ch
9
Magnifique
Pros:

Tout

Cons:

Rien

2026-06-18 • via Nuitee
L
lai fong Yip • solo_traveller • nl
10
Good
Pros:

Location.the staff by the lobby is friendly and helpful .especially the staff who's can spreek cantonese help me book a shuttle to airport .

Cons:

Nothing

2026-06-18 • via Nuitee