Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Slow check-in process
Issues with room service

Categories

Cleanliness
8.46
A couple of reviews mentioned issues with room service and a noisy environment.
Service
9.43
Concierge was mentioned positively for being helpful, while check-in staff could improve.
Location
9.97
Best location in the heart of the city, praised for accessibility and nearby amenities.
Room Quality
8.42
Temperature control issues noted, but overall room comfort was satisfactory.
Amenities
8.95
Facilities were generally satisfactory, although room service had a negative incident.
Value for Money
8.91
Some concerns about room rates, but location adds significant value.
Food and Beverage
8.46
Negative experience with room service food but positive feedback on dining overall.
Overall Experience
9.43
Many positive comments about the overall stay despite a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:27

Property Description

Luxurious Renovation and Convenient Services

Sheraton Guangzhou Hotel invites you to experience its contemporary aesthetics and community ambience following a recent extensive renovation. Benefit from a complimentary shuttle service to the Canton Fair Complex during the fair period, along with easy access to the overseas buyers' registration counter in the lobby.

Prime Location and Accessible Transportation

Located in the heart of Guangzhou Tianhe Central District, the hotel offers proximity to premium shopping malls and key transportation hubs. With the intersection of two major metro lines at your doorstep, traveling to the airport or around the city is a breeze.

Relaxation and Culinary Delights

Indulge in city views from rooms with floor-to-ceiling windows and Sheraton Sweet Sleeper® Beds. Unwind at Shine Spa, stay active at the gym or outdoor pool, and savor Chinese, Italian, and international cuisine at the hotel's various restaurants.

Book now to elevate your stay at Sheraton Guangzhou Hotel!

Important information:

All breakfast included rates include 1 - 2 daily breakfast buffet, depending on single or double occupancy. Extra breakfast buffet will be charged with an additional fee.

The property offers free shuttle service between Canton Fair Complex during Canton Fair period. Please kindly contact the property for more detail.

Please note that meal price will be calculated according to children’s heights if guests couldn’t provide the proof of age:
-children price applies for any child between 1.2-4.6 feet;
-meals are free of charge for any child under 3.9 feet accompanied by an adult;
-adult price applies for child above 4.6 feet.

Please note that the accommodations deposit will be applied upon check-in and refunded to the payment account upon check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 350 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1634 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.97
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
J
john solo_traveller th
9
Well looked after by excellent staff, always helpful when you needed them
Pros:

Location. Size of room and quality

2026-03-20 via Nuitee
M
Maddison extended_group us
10
2026-03-20 via Nuitee
ДЮСЕМБЕКОВА couple kz
9
2026-03-20 via Nuitee
A
Alexandra extended_group it
8
Pros:

La posizione è ottima, le camere sono spaziose e la colazione è ottima e offre una vasta offerta di alimenti

2026-03-20 via Nuitee
M
Marianne couple fr
10
2026-03-20 via Nuitee
Марина family_with_children ru
9
2026-03-19 via Nuitee
S
Supanaree couple th
10
Excellent location and service
Pros:

Very good location, easy to access to the department store, MRT, taxi
Nice staff, nice room, recommended

2026-03-18 via Nuitee
J
John Tong couple my
10
Wonderful stay, exceptional service, and special thanks to Ms. Jessie Liang
Pros:

The breakfast spread was excellent, with high-quality ingredients and a great selection to start the day. It would be even better if there were more variety in the offerings from day to day, but overall it was a very enjoyable dining experience.

Cons:

The breakfast spread was excellent, with high-quality ingredients and a great selection to start the day. It would be even better if there were more variety in the offerings from day to day, but overall it was a very enjoyable dining experience.

2026-03-18 via Nuitee
M
Mei family_with_children us
10
2026-03-13 via Nuitee
J
Jerry AKH couple my
10
Excellent hotel in central Guangzhou
Pros:

Excellent staffs and excellent location and excellent comfortable bed and room

Cons:

None that i can think of

2026-03-12 via Nuitee
E
Elaine Poh Hiong extended_group sg
9
Location and facilities is good
Pros:

Centrally location near Tianhe District, with easy access to Teemall via a link path.
Clean comfortable room. Big bathroom with a tub. The property allows us to keep our luggage after check out, and take bath before going to airport.
Many yummy food around hotel, and a super market Aeon at the basement of Teemall. Fruits are super fresh and affordable. My son goes to the gym nightly, and enjoyed the facility.

Cons:

We had booked 3nights with the property. All days were good, except on the 4th day morning. The toilet was filled with cigarette smell, very likely from another room. When we informed the staff, they sent in a purifier, but plug head not suitable for toilet socket. She requested to plug at the boiler table but we can’t boil hot water for coffee. And moreover it could not blow into the toilet, so no point. Then she came back with a short extension wire that could not even reach the floor and can’t even reach the toilet. Hotel didn’t offer for any service recovery after making such an unpleasant morning for us, and the smoke smell. Though it’s a small issue, but we were quite disappointed it was not solved in an appropriate manner.
Anyways, despite the issue, we still enjoyed the 3nights comfort stay overall.

2026-03-10 via Nuitee
D
Dina solo_traveller eg
9
2026-03-09 via Nuitee
A
Alexander family_with_children by
9
2026-03-09 via Nuitee
D
Dina solo_traveller eg
9
2026-03-09 via Nuitee
N
Norbert solo_traveller nl
10
Tof hotel. Goede kwaliteit, leuke bar, snel in bruisende omgeving.
Pros:

Mooie kamers, faciliteiten en heerlijk ontbijt. Direct toegang tot shopping mall.
Fijne lounge muziek bij aankomst.

Cons:

Ontbijtzaal wat aan de drukke kant (herrie). Verder alles in orde.

2026-03-09 via Nuitee
D
DNK family_with_children ru
10
Pros:

Прекрасный, современный отель с отличным расположением в центре города, все рядом: метро, множество кафе, ресторанов, торговых центров, разные достопримечательности, парки. Номер достаточно просторный, вид на город и бассейн, наличие халатов и тапочек, туалетно-косметические принадлежности, принадлежности для чая/кофе, убирались в номере хорошо. Есть открытый бассейн. В отеле прекрасное обслуживание, завтраки вкусные и обширные, на любой вкус. Отель рекомендую для посещения!

2026-03-09 via Nuitee
J
Joyce family_with_children my
10
Great enjoyable
Pros:

All

Cons:

Nothing

2026-03-08 via Nuitee
S
SAU YEE couple hk
7
工作人員服務態度很好,尤其是bellboy.
Pros:

位置

Cons:

沖廁水比較弱

2026-03-06 via Nuitee
J
Jinming solo_traveller ca
9
2026-03-05 via Nuitee
S
Selena couple gb
10
2026-03-05 via Nuitee