Sheraton Kampala Hotel

Hotels
•
Sheraton
8.7 (319 reviews)
Ternan Avenue , Kampala , ug

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Awesome breakfast
Clean rooms
Cons:
Taxi service issue
Concerns about cleanliness

Categories

Cleanliness
8.03
Concerns about cleanliness were noted, impacting overall perception.
Service
9.5
Staff was praised repeatedly for their accommodating nature and helpfulness.
Location
9.04
The hotel is located in a peaceful green park, enhancing the stay.
Room Quality
8.49
Rooms were described as extremely clean with excellent hot water.
Amenities
8.52
Amenities were generally not mentioned but considered standard for a hotel of this rating.
Value for Money
8.48
Value for money is perceived as fair given the overall experience.
Food and Beverage
9.03
Meals, particularly breakfast, received high praise; coffee and tea were also noted as excellent.
Overall Experience
8.5
Overall experience was very positive with one noted issue regarding the taxi service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:46

Property Description

Luxurious Accommodation
Experience the charm of classically decorated rooms equipped with modern amenities at Sheraton Kampala Hotel Hotel. From air conditioning to spacious suites with an additional living area, comfort is guaranteed during your stay.

Dining Options
Indulge in a culinary journey at Sheraton Kampala Hotel Hotel with multiple dining venues to choose from. Whether you prefer a garden restaurant, a cozy café, or a seafood and steak restaurant, your taste buds are sure to be delighted.

Wellness and Leisure
Relax and rejuvenate with the wellness facilities available, including a fitness centre, beauty salon, and sauna. Unwind by the outdoor pool or enjoy a drink at the pool bar while overlooking the garden.

Book now for an unforgettable stay at Sheraton Kampala Hotel Hotel, where luxury and convenience meet seamlessly.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EBB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for US$45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 319 reviews
Cleanliness: 8.03
Service: 9.5
Location: 9.04
Room Quality: 8.49
Amenities: 8.52
Value for Money: 8.48
Food and Beverage: 9.03
Overall Experience: 8.5
W
Wumi • solo_traveller • gb
5
The staff were very helpful and friendly
Pros:

In a central location

Cons:

The rooms are too small and old

2026-05-06 • via Nuitee
A
Aziz • solo_traveller • ae
10
2026-05-03 • via Nuitee
S
SONIA • solo_traveller • au
6
Pros:

Very nice clean hotel - good location and facilities

Cons:

We were in a room over loud music - kept me awake. This seems.to.ve a common thing with Bookings.com reservations that give you rooms in loud ordinary place. Staff made a mess of our room service order hot drinks all wrong and said it would be 20mins for hot chips - took just over 1 hour for order.

2026-05-03 • via Nuitee
S
Syed Saqib • solo_traveller • pk
7
2026-05-01 • via Nuitee
M
Michael Chad • couple • ae
10
2026-04-29 • via Nuitee
C
Chudaaon • couple • th
7
Working
Pros:

Reservation

Cons:

N/a

2026-04-21 • via Nuitee
J
Jens • couple • de
8
Pros:

Hotel with all facilities you would expect from an upmarket place. Great staff and a charming piano bar.

Cons:

The garden seemed to be closed

2026-04-19 • via Nuitee
E
Eva • family_with_children • gb
10
Pros:

Excellent customer service

Cons:

Nothing

2026-04-04 • via Nuitee
U
Uwanziza • couple • rw
4
Pros:

None

Cons:

The noise ,customer service,location

2026-03-24 • via Nuitee
G
Gerard • solo_traveller • gb
9
Unbelievable hotel, however as someone with a degree in hospitality, some issues need addressing
Pros:

Great location, amazing staff, amazing view, best service you would find in any hotel that’s why we always choose Sheraton

Cons:

Sadly there were no clean available tables at breakfast, we had to wait for a table to be cleaned and made available after we asked

2026-03-17 • via Nuitee
F
Fahim • solo_traveller • ae
9
Pros:

The staff service

2026-03-05 • via Nuitee
C
Chrispus • couple • au
8
2026-02-28 • via Nuitee
D
Dudai • solo_traveller • il
10
Pros:

הצוות אדיב ביותר!!!!! היתה חוויה מצויינת, מלון נקי וברמה מאוד גבוהה.

2026-02-26 • via Nuitee
L
lubegacharles • Solo travel • Kampala, Central Region
8
Perfect solo treat on Valentine's Day
Pros:

I spent Valentine's Day 2026 treating myself to a day out at the Sheraton Kampala, and it was honestly a great decision. I wasn't staying overnight, just came to enjoy the atmosphere and some good food. The hotel grounds are stunning—9 acres of beautiful gardens right in the heart of the city, which made for a lovely relaxing walk .

I had lunch at one of their restaurants and ordered a burger slice and pizza with some fries. Both were surprisingly good—the pizza had a perfect thin crust, and the burger was juicy. A special shout-out to Angella, who served me. She was warm, attentive, and made me feel like a valued guest even though I was just there for a meal, not checking in.

If you're looking for a quiet, upscale spot to unwind alone in Kampala, this is it. The pool area looked inviting too—next time I might bring my swimsuit!

2026-02-15 • via Tripadvisor
T
Timothy Mjanike • couple • qa
6
2026-02-12 • via Nuitee
X
xiaole • couple • de
5
Pros:

very old Hotel。

2026-01-31 • via Nuitee
C
Caroline Adhiambo • extended_group • ke
10
Great customer experience
Pros:

The exceptional customer service by the staff was just excellent

Cons:

None for now

2026-01-15 • via Nuitee
S
Sathishkumar • solo_traveller • ae
10
Great Stay! Excellent Facility, very naturally covered surroundings at a very prime location, Good
Pros:

Great Stay! Excellent Facility, very naturally covered surroundings at a very prime location of the city, Polite Staff, Would highly recommend for my friends as well....

2026-01-14 • via Nuitee
A
Atle • couple • dk
10
2026-01-03 • via Nuitee
E
Edward • couple • ug
7
It was an enjoyable visit
2026-01-02 • via Nuitee