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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Car hire
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Children's playground
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Table tennis
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Currency exchange
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Mini golf
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Babysitting/child services
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Billiards
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Valet parking
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Non-smoking throughout
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Shuttle service (additional charge)
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Toilet with grab rails
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Kid-friendly buffet
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Evening entertainment
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Lower bathroom sink
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Higher level toilet
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Pool bar
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Emergency cord in bathroom
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Nightclub/DJ
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Shallow end
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Spa/wellness center services
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Kids' pool
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Manicure
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Pedicure
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Fitness classes
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Live music/performance
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Themed dinner nights
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Broadcast Live sport events
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Happy hour
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Aerobics
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience the charm of classically decorated rooms equipped with modern amenities at Sheraton Kampala Hotel Hotel. From air conditioning to spacious suites with an additional living area, comfort is guaranteed during your stay.
Dining Options
Indulge in a culinary journey at Sheraton Kampala Hotel Hotel with multiple dining venues to choose from. Whether you prefer a garden restaurant, a cozy café, or a seafood and steak restaurant, your taste buds are sure to be delighted.
Wellness and Leisure
Relax and rejuvenate with the wellness facilities available, including a fitness centre, beauty salon, and sauna. Unwind by the outdoor pool or enjoy a drink at the pool bar while overlooking the garden.
Book now for an unforgettable stay at Sheraton Kampala Hotel Hotel, where luxury and convenience meet seamlessly.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People 3 years old and over stay for US$45 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
As my title mentions - The Sheraton Kampala ticks all the points and sometimes even exceeds them. Stayed there for 6 nights on a business trip recently. Bill was footed by my client, so have no idea of the tariff.
One of the oldest hotels in the capital city (estd. 1938), it is spread over a vast area of 9 acres. The rooms are well curated and every possible amenity is provided.
Breakfast is an elaborate affair. There are Indian dishes in the breakfast buffet - usually uttapam or idli - but you can always request for a masala dosa to be specially prepared for you. The young ever-smiling Ugandan chef Emma gladly obliges.
For those pining for desi food, all restaurants offer a 'Taste of India'. The food was delish and ample for one person, to say the least.
They have a strict no-smoking policy though. The only place you can smoke is at an outdoor corner on the ground floor. Uganda is largely a smoke-free nation - I hardly saw anyone smoking there. Lighting up in public places is not allowed. Highly commendable and worth emulating in India.
For those looking to buy their tipple, walk down 5 minutes to the gas station down the slope.
Have the Rolex (short for 'rolled eggs') - Kampala's favourite street food. Wildly popular and affordable, it consists of a vegetable omelette rolled inside a warm chapati (a flatbread). Much like the Calcutta egg roll.
Enjoy your stay in Uganda. It is a lovely country, great weather, and the people are some of the friendliest I have ever encountered.
Only downside is that the traffic can be horrendous during office hours!!!!!!
Great location and facilities. Entertainments most evenings and good food, breakfast particularly good and a mix of African/Indian buffets in the evenings or Steak/Fish choices . Lovely gardens for a city centre hotel. Friendly and helpful staff.
Le service
The ambience is great, the coffees and pizza too but, the service stuff can be so intrusive, looking in your laptop and documents and getting unnecessarily personal which is disappointing. Some are gossipy and others flirtatious with guests, it's too much uncalled for friendliness especially the flirting.
This hotel's reception desk staffs are both inefficient and they also play sleaze when it comes to chek-in process. They are not upto the post and simply infested the area only to create customer dissatisfaction. Get them gone !
The staff are very professional
The gym has old machines
In a central location
The rooms are too small and old
I booked a stay at Sheraton Kampala Hotel for my sister as a much-needed break, and the experience exceeded all expectations from start to finish.
From the moment I spoke with Richard the F/O manager, everything was handled with genuine care and attention. He kindly arranged a room upgrade and also helped organise a beautiful birthday surprise for her. The room was thoughtfully decorated, a cake was prepared, and the staff even came together during breakfast to sing and celebrate her birthday, which made her feel truly special and valued.
My sister has been going through a particularly demanding, and this getaway was meant to give her a moment of peace. The hotel team delivered exactly that and more. She had a completely stress-free and restorative stay, and I’m sincerely grateful to Richard and the entire team for their warmth, professionalism, and kindness in making her visit so memorable, we shall see you soon.
Very nice clean hotel - good location and facilities
We were in a room over loud music - kept me awake. This seems.to.ve a common thing with Bookings.com reservations that give you rooms in loud ordinary place. Staff made a mess of our room service order hot drinks all wrong and said it would be 20mins for hot chips - took just over 1 hour for order.
Reservation
N/a
Hotel with all facilities you would expect from an upmarket place. Great staff and a charming piano bar.
The garden seemed to be closed
Excellent customer service
Nothing
None
The noise ,customer service,location
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