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Facilities
Property facilities
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Offsite parking discounted rates available
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Nightclub
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Packed lunches
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Table tennis
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Currency exchange
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Non-smoking throughout
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kid meals
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Evening entertainment
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Happy hour
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Aerobics
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Supervised childcare/activities
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ATM/banking
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Shopping on site
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Television in common areas
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Nightclub
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Front desk (limited hours)
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Express check-in
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Billiards or pool table
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Free wired internet
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Snack bar/deli
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Golfing on site
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Playground on site
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Tennis lessons on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Golf cart
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Swimming nearby
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Hosted evening meal (reserve)
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Bicycle-friendly property
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience the charm of classically decorated rooms equipped with modern amenities at Sheraton Kampala Hotel Hotel. From air conditioning to spacious suites with an additional living area, comfort is guaranteed during your stay.
Dining Options
Indulge in a culinary journey at Sheraton Kampala Hotel Hotel with multiple dining venues to choose from. Whether you prefer a garden restaurant, a cozy café, or a seafood and steak restaurant, your taste buds are sure to be delighted.
Wellness and Leisure
Relax and rejuvenate with the wellness facilities available, including a fitness centre, beauty salon, and sauna. Unwind by the outdoor pool or enjoy a drink at the pool bar while overlooking the garden.
Book now for an unforgettable stay at Sheraton Kampala Hotel Hotel, where luxury and convenience meet seamlessly.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People 3 years old and over stay for US$45 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The ambience is great, the coffees and pizza too but, the service stuff can be so intrusive, looking in your laptop and documents and getting unnecessarily personal which is disappointing. Some are gossipy and others flirtatious with guests, it's too much uncalled for friendliness especially the flirting.
This hotel's reception desk staffs are both inefficient and they also play sleaze when it comes to chek-in process. They are not upto the post and simply infested the area only to create customer dissatisfaction. Get them gone !
The staff are very professional
The gym has old machines
In a central location
The rooms are too small and old
I booked a stay at Sheraton Kampala Hotel for my sister as a much-needed break, and the experience exceeded all expectations from start to finish.
From the moment I spoke with Richard the F/O manager, everything was handled with genuine care and attention. He kindly arranged a room upgrade and also helped organise a beautiful birthday surprise for her. The room was thoughtfully decorated, a cake was prepared, and the staff even came together during breakfast to sing and celebrate her birthday, which made her feel truly special and valued.
My sister has been going through a particularly demanding, and this getaway was meant to give her a moment of peace. The hotel team delivered exactly that and more. She had a completely stress-free and restorative stay, and I’m sincerely grateful to Richard and the entire team for their warmth, professionalism, and kindness in making her visit so memorable, we shall see you soon.
Very nice clean hotel - good location and facilities
We were in a room over loud music - kept me awake. This seems.to.ve a common thing with Bookings.com reservations that give you rooms in loud ordinary place. Staff made a mess of our room service order hot drinks all wrong and said it would be 20mins for hot chips - took just over 1 hour for order.
Reservation
N/a
Hotel with all facilities you would expect from an upmarket place. Great staff and a charming piano bar.
The garden seemed to be closed
Excellent customer service
Nothing
None
The noise ,customer service,location
Great location, amazing staff, amazing view, best service you would find in any hotel that’s why we always choose Sheraton
Sadly there were no clean available tables at breakfast, we had to wait for a table to be cleaned and made available after we asked
The staff service
הצוות אדיב ביותר!!!!! היתה חוויה מצויינת, מלון נקי וברמה מאוד גבוהה.
I spent Valentine's Day 2026 treating myself to a day out at the Sheraton Kampala, and it was honestly a great decision. I wasn't staying overnight, just came to enjoy the atmosphere and some good food. The hotel grounds are stunning—9 acres of beautiful gardens right in the heart of the city, which made for a lovely relaxing walk .
I had lunch at one of their restaurants and ordered a burger slice and pizza with some fries. Both were surprisingly good—the pizza had a perfect thin crust, and the burger was juicy. A special shout-out to Angella, who served me. She was warm, attentive, and made me feel like a valued guest even though I was just there for a meal, not checking in.
If you're looking for a quiet, upscale spot to unwind alone in Kampala, this is it. The pool area looked inviting too—next time I might bring my swimsuit!
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