Bellstar Suites at Solara Resort

Hotels
•
Aimbridge Hospitality
8.2 (159 reviews)
187 Kananaskis Way, Canmore, Alberta, T1W0A3 , Canmore , CA
1-403-609-3600

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Facilities

Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Sauna
Ski storage
Elevator
Fitness facilities
Golfing nearby
Downhill skiing nearby
See all facilities

Review Highlights

Pros:
Good location
Nice views
Positive food experiences
Comfortable beds
Cons:
Cleanliness issues
Poor customer service
Difficult check-in process
Not well maintained

Categories

Cleanliness
7.03
Multiple reviews mentioned cleanliness issues, including dirty floors and broken items in the room.
Service
8
Service had mentions of unresponsive front desk and issues with check-in, but some guests experienced standard service.
Location
9.04
Guests appreciated the good location and beautiful views.
Room Quality
7.99
Some enjoyed the room but noted issues with broken appliances and overall quality.
Amenities
8.52
The swimming pool and property grounds were well received by guests.
Value for Money
7.48
Many felt the quality did not match the price, but some had positive experiences overall.
Food and Beverage
8.53
The on-site restaurant received positive feedback.
Overall Experience
9
Despite issues, many guests reported enjoying their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:40

Property Description

Experience a luxurious getaway at Solara Resort, where mountain beauty meets extraordinary comfort.

Unwind in Style
Indulge in our spa's rejuvenating massages and unwind in the soothing hot tub or sauna. With an indoor pool at your disposal, relaxation is just steps away!

Exceptional Accommodations
Stay in one of our 210 well-appointed guestrooms, featuring cozy fireplaces, flat-screen TVs, and fully equipped kitchens that cater to all your culinary needs. Complimentary high-speed internet keeps you connected while you enjoy your escape.

Convenient Amenities
Business travelers will appreciate the 24-hour front desk, a dedicated business center, and five versatile meeting rooms. Additional perks include ski storage and onsite self-parking for a hassle-free experience.

Don’t miss out on the serenity and adventure awaiting you in Canmore. Book your stay today at Solara Resort!

Important information:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: YYC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8.2
Based on 159 reviews
Cleanliness: 7.03
Service: 8
Location: 9.04
Room Quality: 7.99
Amenities: 8.52
Value for Money: 7.48
Food and Beverage: 8.53
Overall Experience: 9
R
Reeses • solo_traveller • ca
8
All in all it was agreat stay ! We surely comeback next time just let us know and be clear about the description of the
Pros:

I like the room its family friendly

Cons:

The pool access the staff told us that we have the pool access but we need a longer walk but irequested to pool access nearby our room because we have baby that loves water , but we end up not using because its way too far in our room

2026-05-21 • via Nuitee
C
Cathie • solo_traveller • ca
7
Pros:

The room was nice and had all that wr needed.

Cons:

The check-in process and getting into the parkade seem more complicated than necessary.

2026-05-04 • via Nuitee
M
McNab • solo_traveller • ca
6
Needs better maintenance and management.
Pros:

The beds were comfortable and the view we had of the mountains was amazing. Location was good, away from the highway but close enough to walk into town or get on some trails. Wellness on-site spa was reasonably priced and looked very clean.

Cons:

Online check in had glitches and no front desk person. Had to drive to another place to get checked in. Resort rep was not as helpful as I have experienced. Our particular unit was very run down. Only 1 of the 3 fireplaces worked. No maintenance person available to help us in person. The dishwasher worked but was not anchored into place - could lead to water leaking below! Carpet in smaller side of unit was ripped and torn. Noisey dog next door. Rep told us to ask tennet to keep dog quiet as they didn't manage that unit. Picture showed an outdoor hot tub but it was indoor and smelled heavily of chlorine.

2026-04-21 • via Nuitee
G
Gabriela • family_with_children • ca
7
Overpriced
Pros:

Full equipped kitchen , location was good close to Canmore downtown.

Cons:

Pillows were very uncomfortable, pool was a bit dirty,

2026-04-20 • via Nuitee
K
Kumar • solo_traveller • ca
2
Pros:

Location

Cons:

The room was not completely clean, we did not get access to the room at 4pm as the check in email did not arrive. The toll free number left us on hold far too long. We had to drive to the siste r property to get checked in and get our room code.

This was a 2 hour ordeal. There are no carts to be found. We had to purchase toilet paper as there was not enough for the 3 nights.

There was not enough dishwasher pods for the 3 nights.

We have been coming here every easter for the last 9 years. We will no longer come back to the solara or any property that is managed by bellstar.

2026-04-14 • via Nuitee
C
Cara • family_with_children • ca
3
The rooms have everything from missing lightbulbs, ripped carpet, not working appliances. There is no staff on-site you
Pros:

The location is great and you can walk everywhere

Cons:

The room and facilities like the pool are becoming run down and not well maintained

2026-04-10 • via Nuitee
M
Mila • family_with_children • ca
9
Pros:

Very nice and clean,very comfortable

Cons:

It's missing some broshurs about Canmore ,and pass for Banff

2026-04-07 • via Nuitee
J
Joyce • family_with_children • ca
10
Perfect family ski vacation accommodation.
Pros:

Loved how spacious the accommodations were. Plenty of room and amazing vistas of the mountains. Very well appointed.

Cons:

Frying pans need to be replaced and we needed a dishcloth - otherwise everything else was excellent.

2026-03-28 • via Nuitee
S
Sue • extended_group • gb
7
Very comfortable suite with good facilities -very easy to get into Canmore centre
Pros:

Great location and good value for money

Cons:

Not being manned as we had problems getting into our block and there was no one to speak to

2026-03-23 • via Nuitee
S
Shawn • family_with_children • ca
4
Pros:

Underground parking

2026-03-23 • via Nuitee
A
Aubrey • family_with_children • ca
3
Pros:

Size of room

Cons:

Check in process
Car parking process
Decor of room
Missing TV in one room
Old TV's in other rooms
No one on site to talk to
Rip in carpets
Furniture in main room
Pictures on booking.com clearly did not show what the actual room was like.

2026-03-22 • via Nuitee
A
Adriaan • couple • ca
3
Cons:

The heater was broken, and it was very cold. If you’re planning a weekend getaway, I recommend choosing a place where everything should be working. There were no front desk staff willing to help, and I was told all the units were privately owned. After three hours, I finally found helpful people at another location who gave us an electric heater. Overall, the experience was very bad.

2026-03-03 • via Nuitee
D
Donna • extended_group • ca
9
Pros:

Spacious 2 bedroom with great view.

2026-03-01 • via Nuitee
J
Juliette • family_with_children • fr
8
Bel hôtel pour une découverte de Canmore
Pros:

L’espace de la chambre, des salles de bain, la propreté et les équipements. La réactivité des retours par mail quand nous avions une question.

Cons:

Le jacuzzi en panne dès notre 2eme jour (très très froid), le nombre de vaisselle un peu juste.

2026-02-22 • via Nuitee
S
Stephen • solo_traveller • nz
8
There is no reception and arrival/checkin processes are done by text and email. It is a very complex and non-intuiti
Pros:

The apartment was large.

Cons:

The fittings were a bit worn and the lift was unreliable.

2026-02-14 • via Nuitee
E
Erick • couple • ca
5
2026-02-13 • via Nuitee
O
Olha • family_with_children • ca
9
2026-02-12 • via Nuitee
M
Matija • couple • ca
2
Disappointed. Cleaning fee is a hidden charge. Wasn’t able to check in until 4:40.
Cons:

I was supposed to get a text message or email at 4pm yesterday regarding check in, and it arrived at 4:40. I had to drive to another hotel to talk to staff directly (since no one answered the phone). Very disappointed. Also feel that the cleaning fee was a hidden charge and not clearly outlined in the price. Disappointed with my experience. Bathtub was dirty.

2026-01-20 • via Nuitee
L
Larry • couple • ca
9
Lovely condo with 2 comfortable beds, spacious kitchen and living area and two bathrooms.
Pros:

Unit had everything we needed, lots of storage space, towels, dishes etc. Very comfortable beds. Great location.

Cons:

Found checkin procedure a bit difficult as am not used to digital check-in and no one at reception desk to help. Eventually a phone call to help-desk successful

2026-01-19 • via Nuitee
S
Si • extended_group • us
9
2026-01-19 • via Nuitee