Hampton Inn & Suites Carlsbad

Hotels
•
Hampton Inn
8.4 (307 reviews)
120 Esperanza Circle , Carlsbad , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Clean common areas
Cons:
Dirty rooms
Musty smells
Poor room quality

Categories

Cleanliness
7.98
Inconsistent cleanliness noted, with reports of dirty rooms and musty smells.
Service
9.45
Staff praised for their friendliness and helpfulness.
Location
9.49
Close to local amenities and suitable for nearby events.
Room Quality
7.44
Some rooms noted as outdated and uncomfortable.
Amenities
7.47
Limited amenities mentioned; WiFi not included; breakfast could be improved.
Value for Money
7.93
Perceived as overpriced for the value offered.
Food and Beverage
8.48
Breakfast options received mixed reviews, but some positive mentions.
Overall Experience
8.95
Enjoyable stay despite some issues; many guests had a good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:35

Property Description

Convenient Location and Amenities

This downtown Carlsbad hotel near Pecos River offers free Wi-Fi and daily buffet breakfast with make-your-own waffles. Each room includes a microwave, refrigerator, flat-screen TV, coffee maker, and ironing facilities.

Fitness and Business Facilities

Guests can enjoy the gym, indoor pool, and hot tub at Hampton Inn and Suites Carlsbad. The business center provides fax and copy services for convenience.

Nearby Attractions

Located just 6 miles from New Mexico State University-Carlsbad and 7 miles from Living Desert Zoo and Gardens, this hotel is the perfect choice for both business and leisure travelers.

Book your stay at Hampton Inn and Suites Carlsbad for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 307 reviews
Cleanliness: 7.98
Service: 9.45
Location: 9.49
Room Quality: 7.44
Amenities: 7.47
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 8.95
R
Ruth • couple • us
10
Great place to relax after a long drive
Pros:

Pool and hot tub the shower was excellent.

Cons:

None

2026-04-16 • via Nuitee
H
Heather • couple • us
4
2026-04-14 • via Nuitee
P
Peggy • family_with_children • us
10
2026-04-13 • via Nuitee
S
Susan • couple • us
8
2026-04-10 • via Nuitee
P
Pedro Juan • couple • co
9
Cons:

Renovations until late at night

2026-04-06 • via Nuitee
D
Dennis • couple • us
10
Excellent Hotel in Carlsbad
Pros:

Great people,lovely room,spacious and clean

2026-03-28 • via Nuitee
C
Curtis • family_with_children • us
9
2026-03-14 • via Nuitee
A
Alissa • family_with_children • us
10
2026-03-04 • via Nuitee
K
Karla • couple • us
9
2026-03-04 • via Nuitee
W
Wladyslawa • couple • us
10
2026-02-27 • via Nuitee
P
Pedro • family_with_children • us
6
Pros:

Breakfast was really good.

Cons:

Bed was hard. TV did not work right. Could not easily change channels or sometimes not at all.
Had to ask for towels becase they were not provided after the first night.

2026-01-26 • via Nuitee
T
Torres • couple • us
10
Muy bien todo servicio atencion solo estubimos por el fin de semana festejando nuestro aniversario
Pros:

Exelente

Cons:

Todo exelente

2026-01-17 • via Nuitee
B
Benjamin • solo_traveller • us
9
2026-01-08 • via Nuitee
J
James • family_with_children • us
10
Hotel stay was nice, breakfast was nice and lady cooking was making an effort to make sure everyone had fresh food and c
Pros:

Location was close to Carlsbad caverns

Cons:

Price

2026-01-06 • via Nuitee
Y
Yuan • couple • us
7
2026-01-04 • via Nuitee
M
Mingyu • family_with_children • us
3
Pros:

Easy to find

Cons:

Very noisy, minimal furniture in the room

2026-01-03 • via Nuitee
S
Shelby • couple • us
10
2026-01-02 • via Nuitee
T
Teresa • couple • us
10
2026-01-01 • via Nuitee
V
VerifiedReviewer2000 • Friends getaway
2
Instead of fixing the issue, maintenance switched my room with my consent
Pros:

Bathroom vent was noisy. Called front desk and they said they would send a maintenance personnel to take a look. Personnel came and said it wasn’t the vent it was the AC unit above my room. I asked if they could switch out the vent cover to a solid slab or something to help block the noise. He said he could and left to get materials. 10 minutes later, he returned with new key cards, telling me I was switched rooms. I said I never asked to switch rooms, he was supposed to get materials to fix this. He said he didn’t have time to fix it today, so he took the initiative to switch my room instead. I said if you didn’t have time to fix it, at least kindly inform me that you didn’t have time to fix it, and discuss further options, but instead you just decided to switch rooms for me without my consent. I said my old keys cards didn’t work any more, right? He nodded and I asked him to kindly switch it back. Hotel needs customer service training for this maintenance personnel.

2025-12-31 • via Tripadvisor
P
Prasad • family_with_children • us
6
2025-12-29 • via Nuitee