Hotel Xbalamque and Spa Cancun

Hotels
7 (127 reviews)
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500 , Cancun , MX
52-998-892 3377

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Facilities

Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Unique Mayan-themed décor
Friendly staff
Good value for money
Spacious rooms
Cons:
Some areas feel dated
Limited food options mentioned

Categories

Cleanliness
6.58
Room was clean and comfortable.
Service
7.55
Staff was friendly and helpful, always making sure I had what I needed.
Location
8.09
Super convenient location with lots to explore nearby.
Room Quality
7.04
Spacious rooms with unique decor.
Amenities
7.07
Hotel lobby was nice, with a pool open from 8am to 8:00pm.
Value for Money
6.53
Quirky, budget-friendly hotel that offers good value.
Food and Beverage
6.58
Standard quality for this hotel tier.
Overall Experience
6.55
Overall a good experience, with unique character and atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:19

Property Description

Luxurious Spa
Indulge in massages, body treatments, and facials at the hotel's spa, or unwind in the outdoor pool and sauna for a truly relaxing experience.

Dining and Entertainment
Savor delicious meals at La Adelita or enjoy a drink at the bar/lounge. Room service is also available for your convenience.

Convenient Amenities
Stay connected with complimentary Wi-Fi, benefit from concierge services, and make use of the onsite hair salon. With free parking and a 24-hour front desk, your stay will be seamless.

With Hotel Xbalamque and Spa, experience a luxurious stay in the heart of Cancun. Book now for a memorable getaway.

Important information:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7
Based on 127 reviews
Cleanliness: 6.58
Service: 7.55
Location: 8.09
Room Quality: 7.04
Amenities: 7.07
Value for Money: 6.53
Food and Beverage: 6.58
Overall Experience: 6.55
U
universalmarket • Couples • Cancun, Yucatan Peninsula
8
A hidden theater in downtown Cancun
Pros:

Quirky, budget-friendly hotel with Mayan-themed décor. Some areas feel dated, but it offers good value for central Cancún. Spacious rooms, friendly staff and a unique atmosphere set it apart.

2025-11-17 • via Tripadvisor
F
Francisco
6
Pros:

The breakfast was fair. We do not use the spa.

2025-10-05 • via Nuitee
M
Maria • family
10
Pros:

La ubicación es perfecta,cerca de ADO central de autobuses,mercados,restaurantes,y el personal de primera eso fue los mejor 👏👏👏👏

2025-09-14 • via Nuitee
V
Veronica • family
6
Pros:

The hotel lobby was nice and they have a pool open from 8am to 8:00pm. The staff was nice and friendly.

2025-08-30 • via Nuitee
I
Ivan
10
Pros:

Things to do around hotel

2025-08-21 • via Nuitee
I
Irenia
10
Pros:

.

2025-08-21 • via Nuitee
D
Destiny
10
Pros:

I had an amazing experience at Hotel Xbalamqué! The hotel has so much character — from the unique Mayan-inspired decor to the beautiful artwork throughout the property. The atmosphere felt fun, welcoming, and full of charm.
The staff was friendly and helpful, always making sure I had what I needed. My room was clean and comfortable, and I loved the little details that made the stay feel special. The location was also super convenient, with lots to explore nearby.
If you’re looking for a place in Cancún that’s affordable, full of personality, and not just another generic hotel, I highly recommend Xbalamqué.

2025-07-10 • via Nuitee
D
DANIEL
8
Pros:

All was fine…!
I wish my vacation will continue but it was my last day…!

2025-05-21 • via Nuitee
B
BONNIE
4
Pros:

To new management: I have been going to this boutique hotel for years. The staff is lovely, the artwork on the building/interior is just amazing and the location is near the bus station/hospital and good restaurants. BUT, new management has decided to do away with one of the best features: the POOL is GONE!!! In all of the advertising, the pool is featured>the pool has been replaced by a "cenote" where you cannot swim!!We were sent over to another hotel's pool to swim in. It is HOT in El Mexico and we need a POOL!!! you have destroyed one of the best features of the property>WHY??? as a long time customer, I want the original pool back, please. AND please change your advertising to reflect this new development. Your advertising at present is completely misleading and customers are upset.VERY DISAPPOINTING>

2025-05-18 • via Nuitee
L
Lakhsmi
6
Pros:

So much attention to esthetics on the outside and hallways. However, the inside of the room had an Old TV, stained curtains off the hooks, safety lock on window missing screws. Dated furniture that had nothing to do with the Mayan charm marketed. Don’t get me wrong, for the price my expectations were not that high to begin with. But even then, the inside of the room did not meet my expectations. I had room #230 right on the corner intersection with noise coming from both directions until the middle of the night. The only thing this place had going for it was the location. Will definitely NOT stay here again!

2025-05-07 • via Nuitee
M
Maria • family
6
Pros:

Great vale for the price. Hotel needs some renovation but it's clean and cute. Had s lot of potential. Centrally located. Helpful and friendly staff

2025-05-02 • via Nuitee
C
Claudia
4
Maybe in the future it will be a good hotel
Pros:

I booked because it had a pool ect and parking onsite. Both of these were not true. Also the ac didn’t work properly and the sewer smell was backing up the drain which is clear tell the condition of the entire hotel. Maybe in the future it will be better as they were doing loud work early. I did enjoy the cute decor.

2025-04-29 • via Nuitee
A
Arden
10
Pros:

Quaint and comfortable simple clean rooms in a great central location in city center area is near to numerous parks and activities, public transport, and eminently walkable for lots of dining and entertainment options. Staff was excellent. The hotel is undergoing some renovations, which did not disturb my rest at all, but the pool is closed for renovations. It was quiet and easy to sleep at night, but busy and active in the area surrounding the hotel during the day. I safely enjoyed walking all around the area by myself all times of the day and evening. Well lit areas, lots of dining options and music all around.

2025-04-15 • via Nuitee
P
PRASOON • family
8
Pros:

It was a very pleasant experience to stay at the hotel. They upgraded our room to a suite without charging extra.

2025-04-03 • via Nuitee
N
Nataliia • friends
8
Pros:

Pretty good

2025-04-03 • via Nuitee
J
Jesus Antonio
10
Pros:

Very good service

2025-03-25 • via Nuitee
Y
Yurii • partner
8
Pros:

Everything was great

2025-03-24 • via Nuitee
T
Tatiyyanah • family
10
Pros:

Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend

2025-03-14 • via Nuitee
L
Linda • partner
10
Pros:

very nice spot. Except asked for a new coffee pot for room and never got one, we asked several times

2025-03-02 • via Nuitee
M
Michael • partner
8
Pros:

Our stay at this hotel was excellent.
I did my research beforehand .

2025-02-01 • via Nuitee