Hotel Xbalamque and Spa Cancun

Hotels
7 (127 reviews)
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500 , Cancun , MX
52-998-892 3377

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Facilities

Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Unique Mayan-themed décor
Friendly staff
Good value for money
Spacious rooms
Cons:
Some areas feel dated
Limited food options mentioned

Categories

Cleanliness
6.58
Room was clean and comfortable.
Service
7.55
Staff was friendly and helpful, always making sure I had what I needed.
Location
8.09
Super convenient location with lots to explore nearby.
Room Quality
7.04
Spacious rooms with unique decor.
Amenities
7.07
Hotel lobby was nice, with a pool open from 8am to 8:00pm.
Value for Money
6.53
Quirky, budget-friendly hotel that offers good value.
Food and Beverage
6.58
Standard quality for this hotel tier.
Overall Experience
6.55
Overall a good experience, with unique character and atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:19

Property Description

Luxurious Spa
Indulge in massages, body treatments, and facials at the hotel's spa, or unwind in the outdoor pool and sauna for a truly relaxing experience.

Dining and Entertainment
Savor delicious meals at La Adelita or enjoy a drink at the bar/lounge. Room service is also available for your convenience.

Convenient Amenities
Stay connected with complimentary Wi-Fi, benefit from concierge services, and make use of the onsite hair salon. With free parking and a 24-hour front desk, your stay will be seamless.

With Hotel Xbalamque and Spa, experience a luxurious stay in the heart of Cancun. Book now for a memorable getaway.

Important information:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7
Based on 127 reviews
Cleanliness: 6.58
Service: 7.55
Location: 8.09
Room Quality: 7.04
Amenities: 7.07
Value for Money: 6.53
Food and Beverage: 6.58
Overall Experience: 6.55
R
Ray Carrion • solo_traveller • mx
10
Pros:

La piscina

Cons:

La habitación

2026-07-18 • via Nuitee
J
Jordan • solo_traveller • xa
10
2026-07-18 • via Nuitee
L
Ligia • couple • br
9
Excelente!
Pros:

Hotel lindo, com restaurante excelente. Café da manhã delicioso e bem tradicional. Destaque também para os coquetéis, muito bem feitos e com bons preços no happy hour

Cons:

O café servido era um pouco frio

2026-07-17 • via Nuitee
J
John Alexander • solo_traveller • co
10
2026-07-16 • via Nuitee
G
Gabriel • solo_traveller • ar
7
Pros:

La atención del personal

Cons:

Habitación

2026-07-11 • via Nuitee
V
Valeria • solo_traveller • mx
10
2026-07-08 • via Nuitee
D
David Polania • solo_traveller • co
10
Pros:

La piscina y el restaurante autóctona impecables

Cons:

La habitación que nos asignaron no tenía una buena vista dentro del hotel

2026-07-07 • via Nuitee
Ángeles • solo_traveller • mx
1
Pros:

Nada sucio hasta el empleado que nos enseñó la habitación

Cons:

Había cucarachas

2026-07-06 • via Nuitee
S
Sebastian • solo_traveller • co
10
2026-07-03 • via Nuitee
R
Reyes • solo_traveller • mx
1
Pros:

Había cucarachas

Cons:

Había cucarachas

2026-07-03 • via Nuitee
R
Rake • extended_group • mx
10
Pros:

Muchas gracias
Excelente servicio en recepción la sita se porto muy muy amable

2026-07-02 • via Nuitee
T
Toby • couple • us
8
Great location, looks great from a decorative point of view. The music feom the restaurant dos start early and woke us u
Pros:

Location, looks.

Cons:

I did have a problem wirh the smell of two of the rooms, they did change rooms for me.

2026-07-01 • via Nuitee
T
Toby • couple • us
8
2026-07-01 • via Nuitee
D
Daniel • family_with_children • co
8
Confortable
Pros:

Excelente ubicación, las comodidades son bastantes buenas.

2026-06-30 • via Nuitee
P
Perla • solo_traveller • mx
2
2026-06-28 • via Nuitee
C
Cristel • solo_traveller • mx
10
2026-06-28 • via Nuitee
N
Nestor Baldomero • solo_traveller • mx
10
2026-06-27 • via Nuitee
S
Sarahi • couple • mx
5
Solo para dormir
Pros:

La ubicación, cerca de ADO (aunque no lo necesite), cerca del parque las palapas que tiene mucha variedad de actividades.

Cons:

La restricción del uso de las instalaciones. Me senté en unas mesas metálicas al lado de la alberca a tomarme un refresco (lo que me quedaba) y me corrieron de ahi, que porque no puedo consumir cosas que no haya comprado ahi. No se si esa parte pertenezca al restaurante, pero es literal al lado de la alberca que si es del hotel. El elevador es muy antiguo, me dba miedo quedarme atorada. Los pisos tienen muchos desniveles y es dificil transportar las maletas. Tiene toallas viejas, muy desgastadas. El clima no tenia rejillas y no pudimos regular la temperatura. para solicitar algo tenias que bajar hasta recepción por que no tiene telefono.

2026-06-23 • via Nuitee
L
Leticia • extended_group • be
7
Hotel barato pero necesita renovación
Pros:

El precio y el lugar

Cons:

Olía feo el cuarto

2026-06-22 • via Nuitee
G
Gomez • solo_traveller • mx
10
Pros:

Muy atentos en el hotel me gustó mucho, si me dices q mejoraría es un hotel q ya tiene tiempo pero aun asi con lo basico cómodo y económico yo si regresaría

Cons:

Q hubo una ocasión q no me hicieron el aseo solo tendieron las camas de ahi todo muy bien

2026-06-21 • via Nuitee