Hotel Matelote

Hotels
8.6 (1089 reviews)
Haarstraat 11a , Antwerp , be

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Concierge service
See all facilities

Review Highlights

Pros:
Welcoming staff
Great location
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.81
Multiple reviews mention issues with cleanliness; rooms not very clean.
Service
9.28
Many guests praised the friendliness and helpfulness of the staff.
Location
9.82
Great location mentioned repeatedly; ideal for accessing city attractions.
Room Quality
8.27
Rooms were comfortable, though some felt they could be cleaner.
Amenities
8.3
Basic amenities provided, though some guests noted improvements could be made.
Value for Money
8.76
Good price-context in relation to location and services.
Food and Beverage
7.81
Breakfast options were simple but satisfactory; some guests desired more choice.
Overall Experience
8.78
Overall, guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 13:40

Property Description

Luxurious Design and Historic Architecture:
Experience the perfect blend of luxury and history at our elegant boutique hotel, where 16th-century architecture meets modern design just a stone's throw away from the iconic Grand Place.

Comfort and Convenience:
Indulge in the comfort of our rooms equipped with free wired internet, flat-screen TVs, coffee and tea making facilities, and luxurious Spa Collection toiletries. Everything you need for a relaxing stay.

Charming Amenities:
Relax in our inviting lounge with a cozy fireplace or unwind in the intimate courtyard, offering a peaceful retreat in the heart of the bustling city.

Book your stay at Matelote Hotel now and immerse yourself in the beauty of Antwerp, with major attractions and shopping districts just steps away.

Important information:

Please note when booking more than 3 rooms, different policies and additional supplements may apply.

The property is located in a building with no elevator.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ANR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 1089 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.82
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 7.81
Overall Experience: 8.78
K
Klaas • family_with_children • nl
8
Pros:

Leuk hotel midden in centrum

2026-02-12 • via Nuitee
S
Sandra • couple • dk
10
Amazing experience
Pros:

Cozy and clean

Cons:

-

2026-02-12 • via Nuitee
M
Marja • family_with_children • nl
4
Ik vind het een raar uitzicht, ik had gekozen voor een uitzicht en ik keek op een verpauperde b plaa
Pros:

Bed is okeee.
Ontbijt is okeee

Cons:

De trap, het hotel is niet geschikt voor mindervalide.
Straat heeft weinig tot geen verlichting

2026-01-31 • via Nuitee
D
Dieuwertje • couple • nl
6
Prima, maar duur gezien de staat van de badkamer
Pros:

Locatie, lekker bed.

Cons:

De badkamer. Zeer achterstallig onderhoud, ongeschikte vloer in douche. Waterschade, schimmel, doorgezakte vloer. Losse wc bril.

2026-01-31 • via Nuitee
W
Wolter • extended_group • nl
8
2026-01-28 • via Nuitee
E
Ellen • family_with_children • nl
8
2026-01-25 • via Nuitee
G
Guy • family_with_children • be
10
On reviendra surement
Pros:

Emplacement parfait , petit déjeuner complet et très soigné , très bon acceuil

Cons:

Rien

2026-01-25 • via Nuitee
F
Freddy • couple • be
8
2026-01-25 • via Nuitee
B
Bielli • solo_traveller • it
10
2026-01-25 • via Nuitee
S
Sergej • couple • fr
8
2026-01-25 • via Nuitee
I
Isabelle • couple • nl
8
2026-01-24 • via Nuitee
D
Diny • couple • nl
5
Matig
Pros:

De locatie! Midden in het centrum!
Ontbijt was heel eenvoudig...

Cons:

Geen lift!!

Veel opstapjes.

2026-01-20 • via Nuitee
S
Samuel • couple • fr
7
Très bon séjour et gentil personnel
Pros:

Emplacement

Cons:

pas de vue sur la ville

2026-01-20 • via Nuitee
P
Paul • solo_traveller • ie
10
Pros:

Very convenient and comfortable hotel in the centre of Antwerp. Large room, friendly staff, great breakfast.

2026-01-20 • via Nuitee
G
Geert • solo_traveller • be
8
2026-01-19 • via Nuitee
A
Astrid • extended_group • no
8
Nice
Pros:

Perfect location

Cons:

entrance/exit bathroom

2026-01-19 • via Nuitee
R
Ran • family_with_children • nl
8
Pros:

Superb location, friendly staff

Cons:

There was a dead fly on the floor. The blackout curtain was broken.

2026-01-19 • via Nuitee
T
Tommaso • solo_traveller • it
8
2026-01-19 • via Nuitee
N
Natalia • extended_group • nl
8
Bardzo miłe doświadczenie, miły personel :)
2026-01-19 • via Nuitee
M
Montserrat • couple • es
3
Decepcionante, abstenerse si eres escrupuloso o no estás en forma.
Pros:

La ubicación es estupenda, en plena zona histórica. La única persona que vimos los días que estuvimos fue muy amable y hablaba español.
La habitación y el baño eran amplios, la cama cómoda.

Cons:

El hotel es bonito y con encanto pero se veía todo ya muy añejo, con cosas desgastadas y estropeadas, necesitaría una buena renovación.
Además olía mal, estaba todo muy sucio, tanto la habitación como las zonas comunes, como si llevasen muchos meses sin limpiar, había mucho polvo, telarañas, moho en la ducha… No se veía movimiento y no había más personal que quien nos recibió que estuvo el tiempo justo, así que llegué a pensar que estaba cerrado desde hacía mucho y que éramos los únicos clientes que habíamos “caído”.
El acceso a la primera planta por una escalera de caracol muy estrecha puede ser realmente complicado para personas que no estén muy bien físicamente. Subir con una maleta por esa escalera es para atletas. No me quiero imaginar si hay que salir de ahí corriendo por la noche. En España, no permitirían tener abierto ese hotel simplemente por prevención de riesgos.
En mi opinión no merece las tres estrellas, no llega a hotel, como mucho pensión, y de las básicas.
Otro problema es que está en una zona peatonal, de modo que no entran los taxis, con lo que hay que llegar a pie, tirando de maletas por suelo adoquinado unos 500 metros mínimo.

2026-01-19 • via Nuitee