Castello Boutique Resort & Spa - Adults Only

Hotels
8.8 (52 reviews)
Sissi, Agios Nikolaos, Crete Island, 72400 , Agios Nikolaos , GR

Facilities

Free breakfast
Full-service spa
Fitness facilities
Proposal/romance packages available
Free beach shuttle
Health club
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Attentive staff
Clean and spacious rooms
Cons:
No airport shuttle
No car parking on site

Categories

Cleanliness
8.69
The rooms are spacious and very clean.
Service
9.16
The staff are attentive and helpful.
Location
8.7
There is plenty of parking in the vicinity of the hotel.
Room Quality
9.15
The bed was probably the most comfortable I've slept in when away from home.
Amenities
8.68
Standard quality for this hotel tier.
Value for Money
8.64
Standard quality for this hotel tier.
Food and Beverage
8.69
Standard quality for this hotel tier.
Overall Experience
8.66
Overall, a perfect experience as far as I am concerned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 05:27

Property Description

Luxurious Spa Experience: Pamper yourself with massages, body treatments, and facials at our exquisite spa.

Recreational Paradise: Enjoy an array of amenities including health club, indoor and outdoor pools for ultimate relaxation.

Gourmet Dining and Bars: Indulge in international cuisine at Elea, with options of 24-hour room service and various bars to top off your day.

Escape to Castello Boutique Resort & Spa - Adults Only for a rejuvenating getaway by the sea. Book now and experience luxury at its finest!

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Guests under 16 years old are not permitted at this adults-only property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • General

    Gloves are available to guests

See all policies

Location

Guest Reviews

8.8
Based on 52 reviews
Cleanliness: 8.69
Service: 9.16
Location: 8.7
Room Quality: 9.15
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.66
G
Gary John
10
Pros:

A couple of minor things to note from the hotel description; They do not operate an airport shuttle bus, and there is no car parking on site. However, there is plenty of parking in the vicinity of the hotel.

The hotel itself is absolutely perfect as far as I am concerned. It is small enough as to never seem overcrowded, even at full capacity. The rooms are spacious and very clean. Also, the bed was probably the most comfortable I've slept in when away from home.

As for the staff, they are attentive and helpful.





2025-07-24 via Nuitee
G
Georgina
10
Pros:

Staff were excellent. Clean and quiet location

2025-07-19 via Nuitee
P
PHILIP partner
8
Pros:

Enjoyable

2024-09-18 via Nuitee
L
Lea partner
10
Pros:

Le personnel est à l’écoute, les chambres sont spacieuses et ordonnées.
Très belle piscine et spa, petit déjeuner complets et varié.

Petit bémol : manque d’équipements dans la salle de sport.

2024-08-05 via Nuitee
L
Lisa partner
10
Pros:

We loved our stay here. The room, facilities, dining, and staff were all superb.

2024-07-13 via Nuitee
R
Regina partner
10
Pros:

Gerne wieder

2024-06-28 via Nuitee
C
C
10
Highly recommend
Pros:

Excellent service from start to finish. Hotel is spotless and the breakfast was very good.

2024-06-17 via Nuitee
M
Maik partner
10
Pros:

Ordentliche, zum Flur hin etwas hellhörige Zimmer. Zimmer und öffentliche Bereiche sauber, gutes Frühstück, nettes Personal.

2022-09-15 via Nuitee
M
Michael partner
8
Pros:

: Personal an der Rezeption, weibliche Kellnerinnen, Privatpool, Luftmatratzen im Pool, Frühstück
-: Abendessen (besser keine Halbpension buchen und außerhalb essen gehen!), Preise der Getränke (6€ für eine Flasche Wasser!), keine Getränke bei HP Enthalten, Familien mit Kleinkindern im Hotel obwohl mit adults only geworben wird.

2022-08-21 via Nuitee
S
Sophie partner
10
Pros:

Loved our stay here! Would definitely go back. The staff are so lovely and helpful they work so hard.
Spa was great too. The area is super chilled and great food and friendly hospitality.
Only thing would say is the Wi-Fi isn’t perfect but think that’s Greece in general.

2022-08-12 via Nuitee
N
Nitesh partner
6
Pros:

Definitely not a 5-star property. I have seen better 3-star properties with better amenities and facilities.

2022-07-26 via Nuitee
V
Verified traveler
8
Bel hôtel mais on trouve beaucoup mieux en Crete
Pros:

Attention le descriptif des équipements de la chambre est trompeur il n’y a pas de bain à remous extérieur dans la supérieure vue jardin contrairement à ce qui est écrit et le stationnement se fait dans la rue. Le restaurant est délicieux et le personnel sympathique mais les avantages Vip n’ont pas été pris en compte même pas le départ tardif de 2h qui est normalement garanti. L’hotel est beau mais les finissions à revoir pour un 5 étoiles. Literie excellente. Environnement proche moche. Voiture indispensable.

2022-07-02 via Nuitee
V
Vincent
6
OK hotel
Pros:

Ons verblijf was OK. Ook niet meer dan dat. Check in was vriendelijk en vlot. Helaas kamer nog niet klaar half uur voor check in tijd, maar dat is opgelost met een welkomstdrankje. Het hotel is netjes, maar kaal en kil. De kamer is netjes, maar erg basic. Het bed is wel erg zacht, maar dat bleek ook redelijk versleten.
De TV is best verouderd. Internet heeft een aantal pogingen nodig om in te loggen.
Dit hotel is echt geen 5 sterren waard. Prima 3 sterren hotel!

2021-10-03 via Nuitee
V
Verified traveler
6
Pros:

Nice Hotel but obviously Covid is still restricting staff levels. Room comfortable but not as described on Hotels.com. Room did not have hot tub which was in the description. Only got 2 small bottles of water on first day. Had to keep asking for cups/t-bags. Cleaning not great and no towels on 2 days. Other guests in hotel were returning customers and they were disappointed with the changes/issues. Would return to the area again but not that hotel. At the moment it is not 5* as advertised

2021-09-16 via Nuitee
M
MOHAMED TAHAR partner
6
Pros:

La piscine privée, c’est interessant, le dîner le soir ce n’est pas dites tout bon. C’est de n’importe quoi. !

2021-09-04 via Nuitee
K
Kamil
10
Outstanding experience
Pros:

Big spacious room with great view, perfectly equipped with both shower and massage bath tub. We could not ask for more! Staff was extremely helpful and very kind. Despite corona virus outbreak, service was not affected - I would say that being served exclusively by staff is even better than having access to buffet. Food and drinks were simply delicious - just like you would expect from a 5* hotel. Very quiet location, not overly touristy like other locations we visited. We are looking forward to visit this hotel in a future!

2020-09-22 via Nuitee
V
Verified traveler
4
Be aware before you book
Pros:

We booked a suite with private pool thinking that the price and reviews made it sound like a 5 star experience. It came very highly rated, which is very surprising and makes the whole peer review exercise unreliable for future bookings.

Our room was really in terrible condition. The pictures do not show how much wear and tear the hotel is under. The blue couch in our room was marked with brown from dirt and the towels had holes in them (see photos). Not to mention that the floors had the grout scrubbed white but the rest of the tiles they did not clean... The staff was kind and apologetic but there is nothing they can do.

Just beware when you book not to pay a premium which is non refundable... Other rooms may be better and are much cheaper. The pool is nice.

The dinner is not to our taste (we prefer the local Taverna food) but included in the rate, so a cheaper solution.

Their COVID sanitation is likely to standards.

I left and felt cheated and disappointed. Luckily we booked for one night and left for a luxury five star hotel at the same price.

2020-09-15 via Nuitee
V
Verified traveler
10
Luxury hotel, delicious meals, courteous stuff
Pros:

Very nice hotel with many facilities in a good location. We had a great room in front of the pool. Groomers and waiters were courteous and helpful. We enjoyed a delicious breakfast and dinner everyday.

2020-07-29 via Nuitee
M
Maria L
10
Greek vacation.
Pros:

Wonderful hotel , friendly and helpful staff .

2019-10-07 via Nuitee
V
Verified traveler partner
10
Pros:

Etablissement tres calme,personnel souriant,bonne restauration

2019-09-03 via Nuitee