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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Dry cleaning
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Table tennis
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Currency exchange
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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ATM/cash machine on site
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Pool with view
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Hot spring bath
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Manicure
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Pedicure
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Fitness classes
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Personal trainer
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Hair Salon Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Towering above Tian He Business District, Sofitel Guangzhou Sunrich offers elegant rooms with 40-inch flat-screen TVs, premium amenities, and free WiFi. Stylish rooms with spacious layouts and modern conveniences ensure a comfortable stay.
Exceptional Facilities
Enjoy the award-winning SOFITEL SPA, the SOFITEL FITNESS 24-hour fitness center, and an indoor pool with underwater music at Sunrich Guangzhou Sofitel. Relax with a dip in the hot tub and take advantage of services like luggage storage and ticket assistance.
Culinary Delights
Indulge in international buffets at 2 on 988 All Day Dining, savor steaks at Le Grill, or taste Chinese specialties at Le Chinois. With views of open kitchens and diverse dining options, your culinary journey awaits at Sofitel Guangzhou Sunrich.
Book now for a luxurious stay at Sofitel Guangzhou Sunrich and experience unparalleled hospitality and comfort.
Please note that full amount of stay is payable in advance by credit card at booking time. The credit card used for booking must be presented at reception upon the client's arrival.
Please kindly note that due to local regulations, Sofitel Guangzhou Sunrich will no longer pro-actively provide disposable bathroom amenities such as toothbrushes since 01 September 2019.
A damage deposit of CNY 800 per night is required on arrival. That's about 913.34HKD. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Check-in between 6:00 AM - 9:00 AM: Extra full room rate for the day will apply.
Check-in between 9:00 AM - 3:00 PM: Extra half-day room charge will apply.
Check-out between 12:00 PM - 6:00 PM: Extra Half-day room charge will apply.
Check-out after 6:00 PM: Extra Full room rate for the day will apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
Children up to and including 11 years old stay for free when using an available extra bed.
People 12 years old and over stay for CNY 800 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
We had a wonderful and comfortable stay. Thanks to our Club Lounge booking, we checked in with Niki, who was incredibly warm, friendly, and helpful. She kindly assisted us in securing the best room available.
We were especially impressed by the attentiveness of both Niki and Shelly. Shelly remembered our preferences, making every interaction feel personal. As we were traveling with our baby, they both went above and beyond to ensure our little one was well taken care of, always checking if we needed any assistance.
Their professionalism, warmth, and genuine kindness made our stay truly memorable. We look forward to returning.
我们度过了一次非常愉快且舒适的入住体验。由于预订了行政酒廊礼遇，我们由 Niki 办理入住。她非常亲切、热情，还贴心地为我们安排了最好的房间。
Niki 和 Shelly 的细心服务令我们印象深刻。Shelly 记得我们的喜好和需求，让人倍感贴心。由于我们带着宝宝同行，她们也一直关心宝宝的情况，主动提供协助，让我们整个入住期间都感到非常安心。
她们专业、热情又真诚的服务，让这次入住更加难忘。期待下次再次入住！
All great - location perfect
Nope
luxurious hotel.very clean.rooms are great and clean.reception is great.the rooms are little dated but very clean.showers are old .swimming pool is great there is also Sauna .I was let down by breakfast buffet its not great at all.overpriced.not much on offer and what is offered is really less and not quality.I was offered for half price but I still refund because it was really bad.still I will stay there again for the luxurious feel and the good service
только то что номер был просторный
номера старые и изношенные, завтрак однообразный, цена не соответствует качеству, заставили оплатить депозит на крупную сумму, хотя это не было потребовано при бронировании, бронировал с завтраком, уезжал за день до оплаченного, просил предоставить завтрак, принесли хлеб и сок, вот такое плохое отношение к гостям, никому не рекомендую!
Even though our stay started with Sofitel’s signature “Bonjour”, the stay turned out to be a mess. I've stayed at enough Sofitels and other international luxury hotels to know what the brand is supposed to feel like. This one, the Sofitel Guangzhou Sunrich, gets a couple of things right and then trips over its own service.
I’ll start with the room. The design actually surprised me. It's Parisian-inspired with a bold red accent wall, not something I'd call perfect, but it's genuinely nice to look at. Then you notice what's missing: accor.com's own listing for what I believe was a Superior room includes a coffee maker as a feature. There was no coffee maker in the room. None. The staff resolved this problem by upgrading my room to the Luxury room.
Breakfast was worse. There's a huge spread, including local dishes, but almost everything on it is heavy and swimming in oil, the fried peas literally so. Nobody in my family found much worth eating, even with that much on offer. And nobody came to take a drink order either, so we were left figuring out how to make our own iced lattes at a hotel that's supposed to do that for you.
The real issue, though, is the language barrier. Most of the staff don't speak or understand English, and the handful who do can't always get past the basics. Ordering two pillows off the pillow menu, plus the L'Occitane lavender pillow mist, became a whole ordeal. I talked to three different people, including an in-person chat with housekeeping where I had to point at the actual words on the menu just to be understood. At one point someone offered me food instead of a pillow. Getting a pillow delivered to the room took like 5 business days. And the L'Occitane mist isn't even given to you: they just spray it on the pillow themselves, something the menu never mentions.
Overall, if you're expecting the kind of service Sofitel is known for internationally, you won't find it here. The room is nice enough. The breakfast and the day-to-day service are not, and that's a real problem for a hotel charging international rates. Honestly, I don't recognize the Sofitel I've always loved so desperately.
Einfach alles war sehr gut.
Nichts zum Sagen, alles war gut.
I love this property it’s always clean and convenient but staff should be better equipped to speak international languages. It’s super hard to communicate with them which becomes frustrating.
Joelle at the front desk was so amazingly helpful. She let me use her phone to order food because mine wasn’t working. So many thanks to her <3
הכל
אין
Nice hotel and spa
adjusting the temperature in the room has only two modes: on and off. If you turn it on, it only works on the minimum, somewhere at 18 degrees Celsius, even if you put 28 on the thermostat. when I told them this at the reception, they brought another blanket to my room, they know that this is how the system works and they have nothing to do. I got sick from there, with sore throat, ears and chills
The room was spacious and comfortable. The lobby was very large, beautiful, and gave a luxurious first impression. The housekeeping staff were friendly, helpful, and did a great job keeping the room clean throughout my stay.
At night, most of the lights in the hotel are turned off, which makes the hotel feel a bit too dark. There also weren’t many staff members available at the reception during the evening. Communication was difficult because most of the front desk staff spoke very limited English. When I arrived, there was only one receptionist on duty, and it took quite a while for us to understand each other before we were finally able to check in.
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