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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Massage services
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Table tennis
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Currency exchange
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Hammam
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Private check-in/check-out
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Concierge service
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Kid meals
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Heated pool
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Aerobics
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Access to nearby indoor pool
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Self parking (surcharge)
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Towering above Tian He Business District, Sofitel Guangzhou Sunrich offers elegant rooms with 40-inch flat-screen TVs, premium amenities, and free WiFi. Stylish rooms with spacious layouts and modern conveniences ensure a comfortable stay.
Exceptional Facilities
Enjoy the award-winning SOFITEL SPA, the SOFITEL FITNESS 24-hour fitness center, and an indoor pool with underwater music at Sunrich Guangzhou Sofitel. Relax with a dip in the hot tub and take advantage of services like luggage storage and ticket assistance.
Culinary Delights
Indulge in international buffets at 2 on 988 All Day Dining, savor steaks at Le Grill, or taste Chinese specialties at Le Chinois. With views of open kitchens and diverse dining options, your culinary journey awaits at Sofitel Guangzhou Sunrich.
Book now for a luxurious stay at Sofitel Guangzhou Sunrich and experience unparalleled hospitality and comfort.
Please note that full amount of stay is payable in advance by credit card at booking time. The credit card used for booking must be presented at reception upon the client's arrival.
Please kindly note that due to local regulations, Sofitel Guangzhou Sunrich will no longer pro-actively provide disposable bathroom amenities such as toothbrushes since 01 September 2019.
A damage deposit of CNY 800 per night is required on arrival. That's about 913.34HKD. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Check-in between 6:00 AM - 9:00 AM: Extra full room rate for the day will apply.
Check-in between 9:00 AM - 3:00 PM: Extra half-day room charge will apply.
Check-out between 12:00 PM - 6:00 PM: Extra Half-day room charge will apply.
Check-out after 6:00 PM: Extra Full room rate for the day will apply.
Please note the following temporary changes to our dining venues due to internal adjustments:
All Day Dining:
• Buffet dinner: 5:30 PM – 9:00 PM (Feb 15–22, 2026)
• Closed from Feb 23 to 27, 2026
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Bar is closed from 2026-03-07 until 2026-02-14
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
Children up to and including 11 years old stay for free when using an available extra bed.
People 12 years old and over stay for CNY 800 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
A nice variety for breakfast
Everything was so good
Шикарный завтрак, широкая кровать и удобный матрас. Отдельная благодарность Юлие за помощь в заселении, и Марине на вкусные завтраки.
Техника довольно старая, у телика еле-еле выходил звук при 100% включении звука. Фен старенький, слабо сушит. Диван был грязный, не хотелось на него садиться - думаю стоит сделать химчистку. WI-fi временами не работал или плохо ловил сигнал.
I would like to express sol my effort to Julia. She was very professions m and attentive to my family. Hotel is very luxury and expressive. I will be back again
Vary nice and clean hotel and workers very friendly highly recommended
N/a
Amazing experience. Great hotel and the spa was top notch! Kayla was awesome. 10/10 and I would come back if Staying again.
Do not stay at this property if you value the security of your financial information. My experience with Sofitel Guangzhou Sunrich has been a nightmare defined by unauthorized transactions, administrative deflections, and a complete lack of corporate accountability.
Two weeks after my checkout, this hotel processed an unauthorized manual charge on my credit card for a significant amount. This was done without my consent, without a signature, and without any prior notification. It was only discovered because I personally audited my bank statements. General Manager Jeffery only responded 48 hours after an escalation email to his superior Markus Keller, despite the fact that he had the information 24 hours earlier.
When I demanded an explanation, the management team (including the General Manager) blamed a "Visa/Bank System Upgrade." This is a convenient excuse to shift the blame. By blaming an external system, they are intentionally evading the core security flaw: Why is sensitive guest card data retained in their system in a way that allows manual settlements to be processed weeks after departure? The most disturbing part of this ordeal has been the response from Accor’s leadership. I escalated this matter strictly through the hierarchy—from the hotel management to the Greater China executives and even to the Global CEO for a period of 17 days.
For 17 days, I have been met with absolute silence. This is how much they "care" for guest data security.
This is a clear strategy of stonewalling. They are playing a "waiting game," betting that a guest will eventually tire of the lack of response and go away. For a brand that touts a "Charter of Trust," this total disregard for a Platinum guest's data security is a staggering failure of integrity.
Conclusion: A 5-star hotel should provide peace of mind, not financial anxiety. If Sofitel Guangzhou and Accor Management cannot provide a transparent explanation for unauthorized manual charges and a 17-day failure to communicate, they cannot be trusted with your data. Avoid this property until they can demonstrate actual compliance with PCI DSS standards and basic professional courtesy.
I booked this hotel because of the excellent comments on TripAdvisors. The hotel is centrally located at Tianhe District. It has the glamour of an international class hotel with magnificent building design and high ceiling lobby, 30 storeys high. However, since I arrived hotel lately, there was no one helping me unload my luggage (I heard this unhappy experience from another guest also when I checked out the next day). The room itself was very spacious (I was on 27/F) with a huge toilet with separate shower and bath tub. My requests were all accommodated and attended. I could have a nice sleep on the king-sized bed. However, I would like to comment that the room’s light switches were not easy to find when entering the room. I did have difficulty in locating them when I opened the room door all dark with my luggage.
Is a pleasant surprise staying in Sofitel Guangzhou. I expected it to feel old, but the hotel is actually well maintained, clean, and comfortable. The front desk staff were very friendly and service met international standards. The bed was medium-firm and comfortable — not overly hard like many local hotels. A reliable and enjoyable stay overall.
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