The Star Hotel

Hotels
7.1 (4430 reviews)
26 High Street , Southampton , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Board games/puzzles
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Small room sizes
Parking issues
Some amenities missing

Categories

Cleanliness
6.35
Most reviews mentioned clean rooms, although some areas were described as a little tired.
Service
7.85
Staff were described as friendly and accommodating, contributing positively to the overall experience.
Location
7.85
Multiple reviews praised the convenient location near the port and city center.
Room Quality
6.35
Some guests noted rooms were clean but mentioned issues like small sizes and outdated decor.
Amenities
6.85
Basic amenities were provided effectively but lacked some expected features (e.g., hair dryer).
Value for Money
7.85
Guests generally felt they received good value for their money given the facilities offered.
Food and Beverage
7.35
Breakfast received positive reviews, although some found it monotonous over multiple days.
Overall Experience
6.35
Generally positive experiences, but some guests noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:45

Property Description

Historical Charm
Experience the allure of a former coaching inn with a royal connection at The Star Hotel. Enjoy a stay in a grade II listed property that once hosted the Royal Family in the 1800s.

Convenient Location
Located on the bustling High Street, just a stone's throw away from West Quay Shopping Centre and Southampton Port, The Star Hotel offers easy access to major attractions and transportation hubs.

Modern Comforts
From free Wi-Fi and private parking to en suite rooms and a Lounge Bar serving cocktails and wines, the hotel seamlessly blends historical charm with modern amenities.

Book your stay at The Star Hotel now to immerse yourself in history and luxury.

Important information:

Please note that the car park at The Star Hotel has a limited capacity and operates on a first-come, first-served basis, at a cost of GBP 7 per day for cars and GBP 9 for vans.

Due to the style of the building, there are narrow and steep stairs leading to the rooms, which may not be suitable for guests with reduced mobility.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 15 years old stay for £15 per person per night when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 4430 reviews
Cleanliness: 6.35
Service: 7.85
Location: 7.85
Room Quality: 6.35
Amenities: 6.85
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 6.35
D
Davide • solo_traveller • gb
6
Pros:

The position.

Cons:

Structure is old and the room was noisy.

2026-05-09 • via Nuitee
D
Darren • solo_traveller • gb
8
A nice hotel in a great location
Pros:

Really nice staff providing excellent service.

Cons:

The car park was a little small

2026-05-09 • via Nuitee
C
Christopher • solo_traveller • ie
8
Pros:

There isn't much of Ye Olde coaching inn left about it. But it was good value for all that. I'd stay there again.

Cons:

Nothing, although I only stayed the one night.

2026-05-09 • via Nuitee
M
malene • solo_traveller • dk
2
Skuffende ophold .
Pros:

Sødt personale , god beliggenhed

Cons:

Skimmel svamp i værelse , larm fra en kompressor ved ens vindue ,så man ikke kunne sove for støj. Maling skaller af på væggene. Mange trapper . Elevator som er fra oldtiden . Nervøs for at bruge den . Er det lovligt??

2026-05-08 • via Nuitee
J
Jonathan • solo_traveller • gb
9
Be seeing you again soon🤗
Pros:

Nicely placed for St Mary’s Stadium
Nice friendly bar & great prices
Nice breakfast & staff service

Cons:

My bed squeezed when I moved but that’s just a small problem

2026-05-08 • via Nuitee
L
Latała • solo_traveller • pl
10
2026-05-07 • via Nuitee
J
Julian • couple • gb
8
perfect location for stay. staff very helpful
Pros:

room was clean and bed was comfortable

Cons:

light coming through window from multi story car park.

2026-05-07 • via Nuitee
P
Paul • extended_group • us
8
As expected.
Pros:

The staff was super nice. Property was very quaint. Felt like I was at a Bed & Breakfast joint.

Cons:

Nothing I didn’t like

2026-05-07 • via Nuitee
C
Christina • family_with_children • gb
8
Lovely stay, great staff, amazing sleep!
Pros:

Staff were great. Amazing location for the city centre, IKEA and Westquay. Lovely staff and a great breakfast offering. Bedroom amazingly clean but could do with a little DIY.

Cons:

Communal areas are very tired and worn. Definitely needs more work. Breakfast room needs a definite upgrade. White table cloths and pink overlays definitely in the 1970-80s.

2026-05-06 • via Nuitee
E
Eileen • couple • gb
8
Excellent location staff were very helpful and pleasant breakfast was beautiful
Pros:

Although an old property it was clean and very pleasant

Cons:

The furniture in the bedrooms could be improved

2026-05-06 • via Nuitee
Z
Zoe • solo_traveller • gb
5
Needs updating
Pros:

The staff were friendly.

Cons:

The old single glazed sash windows do not keep much noise out so I was glad that I had ear plugs.
The shower did not have much pressure.
The room was very dated.

2026-05-06 • via Nuitee
O
Ogilvie • solo_traveller • gb
10
2026-05-05 • via Nuitee
E
Eileen • solo_traveller • gb
7
The stay provided me with everything I needed and I would go back again. Thanks.
Pros:

My room was comfortable and clean. The beds were comfortable. I had tea and coffee available to make in my room. The bathroom had body wash and shampoo supplied. Good quality towels and toilet paper.
The hotel is in a very good location with lots of places to eat around about.
My room was peaceful and quiet considering the busy area the hotel is located.
The staff were friendly and helpful

Cons:

Well this is a very large old style hotel and needs some updating to the paintwork and decor.
I wouldn't say I didn't like it because it is obvious that the hotel is being presented as best it can be.

2026-05-05 • via Nuitee
S
samantha • extended_group • gb
9
Perfect location nice staff and parking was great
Pros:

Location was perfect to get our cruise

Cons:

Water in shower wasn’t hot enough

2026-05-05 • via Nuitee
L
Lorenzo • couple • za
6
Very friendly staff, but the hotel is tired.
Pros:

Location in the city.

Cons:

Very old, musty carpets, and very creaky floor boards and beds.

2026-05-05 • via Nuitee
G
Gemma • couple • gb
10
Absolutely amazing very cosy and comfortable and close to all amenities
Pros:

Great location

2026-05-05 • via Nuitee
Y
Yasmin • couple • gb
3
Don’t accept room 64
Pros:

The staff were friendly, the breakfast was good

Cons:

The bedroom was like staying in a £10 hostel. The mattress was totally worn and we did not get in the. Bed as it was so worn. Slept on top of quit to try to get comfort. With towels as sheets the room did not look like any of the photos if it had been for more than one night would have moved on. It’s such a shame as the staff are lovely

2026-05-04 • via Nuitee
M
ME • solo_traveller • gb
5
2026-05-04 • via Nuitee
J
Julianne • couple • gb
10
Would book again next time we come to Southampton
Pros:

Traditional coaching inn.
Central to the city.
Check in was easy
Nice bar and bar staff.
Comfy bed and spacious twin room

2026-05-04 • via Nuitee
M
Maria Gabriela • couple • es
10
Estuvimos dos días antes de embarcar en un crucero, una ciudad precia
Pros:

Sencillo y muy limpio, en el centro cerca de todo

2026-05-04 • via Nuitee