The Star Hotel

Hotels
7.1 (4617 reviews)
26 High Street , Southampton , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Small room sizes
Parking issues
Some amenities missing

Categories

Cleanliness
6.35
Most reviews mentioned clean rooms, although some areas were described as a little tired.
Service
7.85
Staff were described as friendly and accommodating, contributing positively to the overall experience.
Location
7.85
Multiple reviews praised the convenient location near the port and city center.
Room Quality
6.35
Some guests noted rooms were clean but mentioned issues like small sizes and outdated decor.
Amenities
6.85
Basic amenities were provided effectively but lacked some expected features (e.g., hair dryer).
Value for Money
7.85
Guests generally felt they received good value for their money given the facilities offered.
Food and Beverage
7.35
Breakfast received positive reviews, although some found it monotonous over multiple days.
Overall Experience
6.35
Generally positive experiences, but some guests noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:45

Property Description

Historical Charm
Experience the allure of a former coaching inn with a royal connection at The Star Hotel. Enjoy a stay in a grade II listed property that once hosted the Royal Family in the 1800s.

Convenient Location
Located on the bustling High Street, just a stone's throw away from West Quay Shopping Centre and Southampton Port, The Star Hotel offers easy access to major attractions and transportation hubs.

Modern Comforts
From free Wi-Fi and private parking to en suite rooms and a Lounge Bar serving cocktails and wines, the hotel seamlessly blends historical charm with modern amenities.

Book your stay at The Star Hotel now to immerse yourself in history and luxury.

Important information:

Please note that the car park at The Star Hotel has a limited capacity and operates on a first-come, first-served basis, at a cost of GBP 7 per day for cars and GBP 9 for vans.

Due to the style of the building, there are narrow and steep stairs leading to the rooms, which may not be suitable for guests with reduced mobility.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 15 years old stay for £15 per person per night when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 4617 reviews
Cleanliness: 6.35
Service: 7.85
Location: 7.85
Room Quality: 6.35
Amenities: 6.85
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 6.35
D
Daniel • couple • ca
6
Bien situé dans Southampton.
Pros:

Nous avons bien aimé l'emplacement.
Ils ont bien prit en charge notre besoin d'un transport vers le terminal de croisière.
Le personnel était d'une grande gentillesse.

Cons:

Le rapport qualité/prix.
Nous comprenons que la situation géographique de l'hôtel dans Southampton favorise un prix élevé, mais que pour ce prix il n'y a même pas de climatisation dans les chambres et dans l'hôtel fait en sorte notre appréciation de la gestion de cet hôtel soit base.
Aujourd'hui des hôtels comme le Star doivent offrir plus (climatisation, rénovation des chambres et des passages) s'il veulent maintenir un prix élevé.

2026-06-27 • via Nuitee
B
Bethan • couple • gb
4
I definitely won’t stay there again. I complained to the hotel and showed them pictures of the room and asked for a refu
Pros:

The staff were friendly

Cons:

Our room here was really bad. Chipped furniture, stained carpets, bad wall paper, peeling paint, the shower was not attached to the wall and no soap to wash our hands after using the toilet. The price was increased dramatically because there was a concert in the local area.

2026-06-27 • via Nuitee
A
adrian • couple • gb
4
You cannot sleep in a sauna
Pros:

I feel a little mean scoring the hotel as poor, but it is not cheap, it is very tired, and our room was about 40 degrees all night. The hotel cannot be held responsible for the awful heat we are currently enduring, and I feel for the poor souls that have to clean the rooms. The wi fi is excellent, the shower adequate, JUST, and the light on the bathroom mirror will not go off.
The location, and parking, when you find it, are a bonus, and the staff at reception were very good.

Cons:

The carpets are tired, the walls dirty, the. Price per night is too high.

2026-06-27 • via Nuitee
P
Patrick • couple • gb
5
Pros:

Great location

Cons:

Too hot

2026-06-27 • via Nuitee
S
Sharon • solo_traveller • gb
8
Pros:

Good value, comfortable room.

2026-06-27 • via Nuitee
J
James • extended_group • us
2
It’s not a 3 star hotel as listed on booking.com. It’s very disappointed in general.
Pros:

We stayed one night for a cruise.

Cons:

Room is very small and smelly.

2026-06-27 • via Nuitee
D
Dee • couple • gb
8
Pros:

just would like a hair dryer

2026-06-26 • via Nuitee
A
Alasdair • solo_traveller • gb
1
Best thing was the exit sign.
Pros:

Nothing only location

Cons:

Shabby, furniture falling to bits - the rooms felt totally grubby. The duvet was clean but the shabby room made you not want to be there.
Could not bring my self to use the shower .
Absolutely would not recommend this hotel. Give it a minus.
However, the reception staff were very nice.

2026-06-26 • via Nuitee
S
Sousan • solo_traveller • nl
10
2026-06-26 • via Nuitee
P
Pauline • solo_traveller • gb
9
2026-06-26 • via Nuitee
A
ALESSANDRO • family_with_children • au
6
Great breakfast very dated
Pros:

The location

Cons:

No air conditioning

2026-06-26 • via Nuitee
A
Al-Mousawi • solo_traveller • kw
7
2026-06-26 • via Nuitee
T
THOMAS • family_with_children • no
10
2026-06-26 • via Nuitee
M
Margo • couple • ca
8
Any other day of the year would make this a 9
Pros:

The location was excellent for the history and the pedestrian mall. The staff worked very hard and all were friendly.

Cons:

It was the hottest day ever in the UK, and there was only one fan per room and no AC...

2026-06-26 • via Nuitee
P
Paul • couple • gb
6
Pros:

Location for access to the city.

Cons:

Very basic and extremely tired decor and furniture. Functional at best.

2026-06-26 • via Nuitee
A
Aubrey • solo_traveller • gb
8
Pros:

Last minute booking for a gig, so location was great. Room was clean but a bit tiered

Cons:

June heatwave meant it was boiling.. Bathroom had no extractor and the window would not open so was an oven. Had to have the window open in the bedroom, as we were overlooking the street, was very noisy all night

Also, I've never had to put a deposit for breakage and theft down before!

2026-06-25 • via Nuitee
R
Robert • solo_traveller • gb
8
2026-06-25 • via Nuitee
P
Pekka • solo_traveller • fi
1
Couple
Pros:

Emme voineet yöpyä hotellissa koska se ei ollut yöpymiskelvollinen.

Cons:

En mistään.

2026-06-25 • via Nuitee
J
Jayne • couple • gb
8
Quiet, convenient and very pleasant stay xx
Pros:

Near to Guildhall, clean and had character. Staff are all lovely

Cons:

Could do with areas sprucing up - corridors etc but I think they are on the process of that

2026-06-24 • via Nuitee
C
Carol2468 • solo_traveller • ca
8
Our stay at the Star Hotel, Southampton
Pros:

Good, quiet room. Almost all we needed. Just could use a hair dryer.
It's very historic and has a quaint charm about it. Like a step back in time. Our room (9) was clean with two comfortable beds. The TV worked well but only with apps, not cable. We just watched BBC for the most part. The location is excellent. Two grocery stores close by and the Westquay mall is only a short walk away. We walked to the Mayflower Park by the ferry terminal. It was nice to sit by the ocean and people watch.
Lots of different places to eat offering a variety of cuisines.
Also surrounded by the history of the place...remnants of the old castle walls.

Cons:

The room needed a hair dryer, a face cloth and some cream rinse.

2026-06-24 • via Nuitee