The Star Hotel

Hotels
7.1 (4176 reviews)
26 High Street , Southampton , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Board games/puzzles
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Small room sizes
Parking issues
Some amenities missing

Categories

Cleanliness
6.35
Most reviews mentioned clean rooms, although some areas were described as a little tired.
Service
7.85
Staff were described as friendly and accommodating, contributing positively to the overall experience.
Location
7.85
Multiple reviews praised the convenient location near the port and city center.
Room Quality
6.35
Some guests noted rooms were clean but mentioned issues like small sizes and outdated decor.
Amenities
6.85
Basic amenities were provided effectively but lacked some expected features (e.g., hair dryer).
Value for Money
7.85
Guests generally felt they received good value for their money given the facilities offered.
Food and Beverage
7.35
Breakfast received positive reviews, although some found it monotonous over multiple days.
Overall Experience
6.35
Generally positive experiences, but some guests noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:45

Property Description

Historical Charm
Experience the allure of a former coaching inn with a royal connection at The Star Hotel. Enjoy a stay in a grade II listed property that once hosted the Royal Family in the 1800s.

Convenient Location
Located on the bustling High Street, just a stone's throw away from West Quay Shopping Centre and Southampton Port, The Star Hotel offers easy access to major attractions and transportation hubs.

Modern Comforts
From free Wi-Fi and private parking to en suite rooms and a Lounge Bar serving cocktails and wines, the hotel seamlessly blends historical charm with modern amenities.

Book your stay at The Star Hotel now to immerse yourself in history and luxury.

Important information:

Please note that the car park at The Star Hotel has a limited capacity and operates on a first-come, first-served basis, at a cost of GBP 7 per day for cars and GBP 9 for vans.

Due to the style of the building, there are narrow and steep stairs leading to the rooms, which may not be suitable for guests with reduced mobility.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 15 years old stay for £15 per person per night when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 4176 reviews
Cleanliness: 6.35
Service: 7.85
Location: 7.85
Room Quality: 6.35
Amenities: 6.85
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 6.35
R
Roger • solo_traveller • gb
9
Pros:

Friendly, clean, good breakfast, great location and good value

Cons:

Bit tatty round the edges needs refurb but then would be more expensive.

2026-03-07 • via Nuitee
M
McStea • solo_traveller • gb
7
2026-03-07 • via Nuitee
C
Carole • couple • gb
8
2026-03-07 • via Nuitee
A
Andrew • solo_traveller • gb
9
Pros:

Great location and fairly priced.

2026-03-07 • via Nuitee
N
Neil • couple • gb
7
2026-03-06 • via Nuitee
M
Munir • couple • gb
6
Just felt for the price it was lacking in any character. Felt unclean.
Pros:

Felt the room was a bit cold, hotel felt old and in need of updating.

Cons:

Lication

2026-03-05 • via Nuitee
M
M Berkant • solo_traveller • tr
8
Pros:

KONUMU

Cons:

ESKİ BİR OTEL BİRAZ BAKIMA İHTİYACI VAR

2026-03-05 • via Nuitee
J
John • couple • ca
8
Excellent for joining the cruise
Pros:

Closeness to Cunard dock

Cons:

N/A

2026-03-05 • via Nuitee
M
Muhammed Sajjad • solo_traveller • gb
6
2026-03-04 • via Nuitee
E
Eammon • solo_traveller • gb
8
Pros:

Location, work stayover

Cons:

Na

2026-03-03 • via Nuitee
G
Geoff • extended_group • gb
10
Beyond expectation.
Pros:

Couldn't believe how good this place was for the price. Not one thing could we fault. Definitely 100% will not even look anywhere else next time. Hopefully we can get to stay again.

Cons:

Nothing could of been better. Liked everything about our stay. Location must be best in Southampton also.

2026-03-02 • via Nuitee
K
Kelly • couple • gb
6
It was fine for what we required.
Pros:

Good central location.
Clean room and a nice breakfast.
Nice comfy bed.

Cons:

Our room didn’t have a bath which was a little disappointing.
No fruit available at breakfast either.
Water pressure when showering was very poor.

2026-03-01 • via Nuitee
R
Ralph • family_with_children • gb
8
2026-02-28 • via Nuitee
M
martin • solo_traveller • gb
7
2026-02-28 • via Nuitee
A
Alexander • family_with_children • gb
10
2026-02-28 • via Nuitee
C
Carol • family_with_children • gb
8
2026-02-28 • via Nuitee
M
Mark • solo_traveller • gb
7
Enjoyable stay in a a good location
Pros:

Brilliant location and very reasonably priced. The staff were very friendly and the breakfast was great.

Cons:

The bed was a bit small for a double and our room was very noisy. Not just from outside but within the hotel.

2026-02-27 • via Nuitee
P
Pixie Moon • solo_traveller • gb
6
Fair price, pleasant stay
Pros:

Easy access to where I was visiting, the rooms was clean but there were mildew stains in the ceiling of the shower. The lift was old but kinda cool the floors were really creaking and you could hear people moving around although I think that was a lot down to it being such an old building it had period features which were charming. Despite it being in the city centre it wasn’t too bad for noice during the night.

Cons:

It would have been nice if somewhere in the hotel in their communications they made it clear that I was expected to pay an extra security deposit and provide photo id. Seeing as I paid upfront for the convenience being told to pay an additional amount was a little jarring.

The rooms was extremely warm all night which I struggled with there was no fan and having to windows open let too much additional noise in.

The shower was claustrophobic I’m a 5’ 2” not big built person and I barely fit.

2026-02-26 • via Nuitee
P
Paula • solo_traveller • gb
9
A lovely stay in the heart of Southampton!
Pros:

The location whether on foot or by car. Close to everything!

Cons:

Nothing to dislike.

2026-02-26 • via Nuitee
D
Dan • solo_traveller • gb
8
Great value, excellent location, historic building with character
Pros:

friendly efficient staff, all good

Cons:

nothing really - for the price point it exceeded expectations

2026-02-25 • via Nuitee