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Facilities
Property facilities
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Non-smoking rooms
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Non-smoking throughout
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Board games/puzzles
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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24-hour security
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Internet access
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Wine release events
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Reception hall
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Covered parking
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Historical Charm
Experience the allure of a former coaching inn with a royal connection at The Star Hotel. Enjoy a stay in a grade II listed property that once hosted the Royal Family in the 1800s.
Convenient Location
Located on the bustling High Street, just a stone's throw away from West Quay Shopping Centre and Southampton Port, The Star Hotel offers easy access to major attractions and transportation hubs.
Modern Comforts
From free Wi-Fi and private parking to en suite rooms and a Lounge Bar serving cocktails and wines, the hotel seamlessly blends historical charm with modern amenities.
Book your stay at The Star Hotel now to immerse yourself in history and luxury.
Please note that the car park at The Star Hotel has a limited capacity and operates on a first-come, first-served basis, at a cost of GBP 7 per day for cars and GBP 9 for vans.
Due to the style of the building, there are narrow and steep stairs leading to the rooms, which may not be suitable for guests with reduced mobility.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not possible) and costs GBP 6 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 7 years old stay for free when using an existing bed.
Children from 8 years old to 15 years old stay for £15 per person per night when using an existing bed.
People no matter the age stay for £25 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Brilliant breakfast cracking price comfortable bed
Everything good
Was upgraded from a single to a double, welcoming staff, comfy bed, quiet hotel
Хубава стая с удобно легло
Платен паркинг за гостите, депозит при пристигане кудето никъде не беше известено.
Breakfast was excellent fresh and hot a great selection, the staff were amazing
Very good value for money
NA
Clean room comf bed loads of draws good shower room 22 great cooked breakfast
Room 11 next to boiler room bit noisy had moved they obliged
Great location, quite room, nicely decorated, descent breakfast, absolutely wonderful staff.
Pillows were hard
Very central hotel with the added bonus of parking. Staff were all friendly and our room was clean, spacious and comfortable. We had breakfast on one morning which was fresh and tasty and also had oat milk for my tea which I didn’t expect!
Would definately stay here again next time we are in Southampton.
Местоположение отеля-прямо в центре, магазины рестораны, порт, парк, очень удобно. В номере чисто, есть чайник, чай кофе, телевизор.
Слышимость в номере, слышно всех соседей и шум с улицы
Great breakfast and good location
Shower head didn’t attach properly and stopper in the sink was temperamental
Good location,checked in with a smile and very accommodating.Great price and would recommend and stay again
A little dated,could do with a little touch up here and there.But for the price could not complain
Location
Noise, but this is expected with locations
Location was perfect
On my arrival they confirmed it had paid my reservation in full through Booking.com. They charged me £7 per day car parking which was not clear to me before booking. They also forced a £25 deposit for my room, claiming this will be refunded on my departure. On my departure I asked for my deposit to be returned but they claimed they needed to check the room which they were unable to do so in my presence. They informed me the deposit would be returned to my bank the following day.
I tried ringing the Hotel today on many occasions to ask if my deposit was returned but the phone was unanswered!.
I regularly use Booking.com but until this is resolved I will book through other agents. I have never had before been asked for a room deposit and have found the entire experience upsetting.
The staff was brilliant, very helpful and friendly and great location.
The room looked different to what was advertised on the site, very very dated! The bed creeked as if it was going to break and the mattress was terrible!!
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