The Star Hotel

Hotels
7.1 (4669 reviews)
26 High Street , Southampton , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Small room sizes
Parking issues
Some amenities missing

Categories

Cleanliness
6.35
Most reviews mentioned clean rooms, although some areas were described as a little tired.
Service
7.85
Staff were described as friendly and accommodating, contributing positively to the overall experience.
Location
7.85
Multiple reviews praised the convenient location near the port and city center.
Room Quality
6.35
Some guests noted rooms were clean but mentioned issues like small sizes and outdated decor.
Amenities
6.85
Basic amenities were provided effectively but lacked some expected features (e.g., hair dryer).
Value for Money
7.85
Guests generally felt they received good value for their money given the facilities offered.
Food and Beverage
7.35
Breakfast received positive reviews, although some found it monotonous over multiple days.
Overall Experience
6.35
Generally positive experiences, but some guests noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:45

Property Description

Historical Charm
Experience the allure of a former coaching inn with a royal connection at The Star Hotel. Enjoy a stay in a grade II listed property that once hosted the Royal Family in the 1800s.

Convenient Location
Located on the bustling High Street, just a stone's throw away from West Quay Shopping Centre and Southampton Port, The Star Hotel offers easy access to major attractions and transportation hubs.

Modern Comforts
From free Wi-Fi and private parking to en suite rooms and a Lounge Bar serving cocktails and wines, the hotel seamlessly blends historical charm with modern amenities.

Book your stay at The Star Hotel now to immerse yourself in history and luxury.

Important information:

Please note that the car park at The Star Hotel has a limited capacity and operates on a first-come, first-served basis, at a cost of GBP 7 per day for cars and GBP 9 for vans.

Due to the style of the building, there are narrow and steep stairs leading to the rooms, which may not be suitable for guests with reduced mobility.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 15 years old stay for £15 per person per night when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 4669 reviews
Cleanliness: 6.35
Service: 7.85
Location: 7.85
Room Quality: 6.35
Amenities: 6.85
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 6.35
L
Laszlo • solo_traveller • gb
6
2026-07-11 • via Nuitee
D
Danny • solo_traveller • gb
8
2026-07-11 • via Nuitee
M
Mirella • solo_traveller • gb
5
Below average and high cost for quality, poor value for money
Pros:

Good location with parking

Cons:

Tired building and interior . Old lift carpets, windows, curtains. Very hot day on third floor curtains had not been kept closed to try to keep room cool. One underpowered fan only. Slightly odd smell in room

2026-07-11 • via Nuitee
V
Vicky • couple • gg
8
A nice quirky stay with a bit of character! Can’t beat location.
Pros:

Charming place to stay right in the middle of the City. I’ve stayed here 3 times!

Cons:

It’s a little run-down but I quite like that - it’s original, historic, got old-fashioned charm, and a nice break from generic chain hotels. The staff are lovely.

2026-07-11 • via Nuitee
R
Rebecca • couple • gb
7
If you want cheap and cheerful this is it. If you have middle to high expectations look elsewhere. It ticks a box for pl
Pros:

Good location, a big old building but very much well used and feeling very much neglected now, just a lick of paint on everything to try and keep looking fresh.

Cons:

Room very tired, cracked panes of glass in windows, bathroom tiles roller painted grey, carpets all tired out, just looking a bit scruffy and offers the bare minimum.

2026-07-11 • via Nuitee
S
Suzanne • solo_traveller • gb
8
2026-07-11 • via Nuitee
S
Sophie • extended_group • je
4
Staff were lovely and friendly but I am afraid the hotel need some money spending on it
Pros:

Very dates, no aircon an was like an oven. Dodgy floor boards throughout the building and the beds were not comfortable

Cons:

Location

2026-07-11 • via Nuitee
B
Bolt • couple • gb
8
2026-07-10 • via Nuitee
S
Shaun • couple • au
7
2026-07-10 • via Nuitee
K
kevin • extended_group • fr
7
2026-07-10 • via Nuitee
S
Sabrina • solo_traveller • de
5
Cons:

Sehr laut und bei 30 Grad war es einfach zu heiß drin. Der Ventilator war zu schwach

2026-07-10 • via Nuitee
G
graham • solo_traveller • gb
1
Pros:

Nothing

Cons:

Everything

2026-07-09 • via Nuitee
W
Wood • solo_traveller • gb
7
2026-07-09 • via Nuitee
E
Eamonn • solo_traveller • gb
6
Great location, bit dated needs tidying up.
Pros:

Perfect location in the centre , parking was brilliant very secure .
Staff very friendly.
Room size was great and bed comfortable.
Had iron / ironing board in room which was great .
Also decent mugs to make tea in the morning.

Cons:

Very dated
Shower head hanging off paint all flaking off bathroom ceiling .
Needs tidying up in general

2026-07-09 • via Nuitee
C
Carl Mae • family_with_children • gb
6
Not great if you stay during the summer.
Pros:

The staffs were friendly, kind, and accommodating. Location is superb!

Cons:

I appreciate that it is a listed property, however, it's just extremely hot during the summer. They should disclose it in their description at least so guests may be able to plan. Fan was provided, but it was not enough for a family room, (and it doesn't even produce air). Thus, windows are opened, which meant there is just too much noise from the outside. Very uncomfortable.
No fridge in the room. Squeaky bed & floors. Very outdated T&B. Manual lift which was heavy and awkward. Nothing special with breakfast; and no hot chocolate. Not all people drink coffee.
Price not worth it.

2026-07-09 • via Nuitee
C
Cindy • extended_group • us
8
2026-07-08 • via Nuitee
C
cowan • solo_traveller • gb
8
Great Location, Helpful Staff.
Pros:

Staff were super helpful and couldnt do enough. Location right next to main shopping streets and shopping centres was excellent.

Cons:

Due to being an old listed building it missed air con which during a heatwave was way more noticeable.

2026-07-08 • via Nuitee
M
M • solo_traveller • be
10
Pros:

Nice welcoming staff

Cons:

Norhing all wqs superb

2026-07-08 • via Nuitee
I
ian • couple • gb
10
Unique building, immaculate room, welcoming staff, ideal location
Pros:

Beautiful property

2026-07-07 • via Nuitee
D
David • couple • gb
9
Staff and breakfast were excellent
2026-07-07 • via Nuitee