The Star Hotel

Hotels
7.1 (4176 reviews)
26 High Street , Southampton , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Board games/puzzles
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Small room sizes
Parking issues
Some amenities missing

Categories

Cleanliness
6.35
Most reviews mentioned clean rooms, although some areas were described as a little tired.
Service
7.85
Staff were described as friendly and accommodating, contributing positively to the overall experience.
Location
7.85
Multiple reviews praised the convenient location near the port and city center.
Room Quality
6.35
Some guests noted rooms were clean but mentioned issues like small sizes and outdated decor.
Amenities
6.85
Basic amenities were provided effectively but lacked some expected features (e.g., hair dryer).
Value for Money
7.85
Guests generally felt they received good value for their money given the facilities offered.
Food and Beverage
7.35
Breakfast received positive reviews, although some found it monotonous over multiple days.
Overall Experience
6.35
Generally positive experiences, but some guests noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:45

Property Description

Historical Charm
Experience the allure of a former coaching inn with a royal connection at The Star Hotel. Enjoy a stay in a grade II listed property that once hosted the Royal Family in the 1800s.

Convenient Location
Located on the bustling High Street, just a stone's throw away from West Quay Shopping Centre and Southampton Port, The Star Hotel offers easy access to major attractions and transportation hubs.

Modern Comforts
From free Wi-Fi and private parking to en suite rooms and a Lounge Bar serving cocktails and wines, the hotel seamlessly blends historical charm with modern amenities.

Book your stay at The Star Hotel now to immerse yourself in history and luxury.

Important information:

Please note that the car park at The Star Hotel has a limited capacity and operates on a first-come, first-served basis, at a cost of GBP 7 per day for cars and GBP 9 for vans.

Due to the style of the building, there are narrow and steep stairs leading to the rooms, which may not be suitable for guests with reduced mobility.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 15 years old stay for £15 per person per night when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 4176 reviews
Cleanliness: 6.35
Service: 7.85
Location: 7.85
Room Quality: 6.35
Amenities: 6.85
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 6.35
D
dave • couple • gb
8
Pros:

Convenient to event

Cons:

Nothing

2026-04-18 • via Nuitee
R
Rose-anne • solo_traveller • au
10
Pros:

The staff was so lovely, great to joke with, upgraded us free of charge, rooms were good size, recommend to anyone

Cons:

Nothing to complain about

2026-04-17 • via Nuitee
B
Barry • solo_traveller • gb
8
Pros:

Gave us a free upgrade on our room. Breakfast was really nice.

Cons:

Nothing

2026-04-17 • via Nuitee
C
Claudette • solo_traveller • gb
9
Pros:

Stayed with them many times

Cons:

Friendly staff

2026-04-17 • via Nuitee
C
Chielo • solo_traveller • gb
4
Was looking forward to a restful stay but it was anything but
Pros:

Great breakfast
Great location

Cons:

Room 11 is the worst location, next to the broiler room. I’m surprised they even give that room to guests. Every time the broiler turns on, it was very noisy. It would also be appropriate that if maintenance is being done to at least have the staff knock on the doors of the rooms before just opening.

2026-04-17 • via Nuitee
G
Graham • couple • gb
3
Glad it was only one night.
Pros:

Location

Cons:

The hotel is in dire need of of a complete refurbishment. The window in our bathroom had no curtains or blinds so we had to hang a towel up to block it off. The bar was not open. They claim to be. 3 star hotel, but I would say at best it was a 2 star.

2026-04-16 • via Nuitee
N
neil • solo_traveller • gb
8
Pros:

Great location and friendly staff

Cons:

Shower was low in pressure and took a while to get warm but ok

2026-04-16 • via Nuitee
• couple • gb
10
2026-04-16 • via Nuitee
T
Terry • couple • gb
7
Handy Place
Pros:

Handy for cruise terminals and town centre

Cons:

Just needs some TLC and does have a lot of steps if you carnt use steps them when booking

2026-04-15 • via Nuitee
A
Alan • solo_traveller • gb
8
Pros:

Nice hotel friendly staff

Cons:

Noise coming from next door banging doors all night

2026-04-14 • via Nuitee
S
Samuel • couple • gb
10
2026-04-14 • via Nuitee
A
Altuğ • solo_traveller • tr
10
2026-04-13 • via Nuitee
B
Badri • solo_traveller • de
10
Cons:

Alles Super 👍

2026-04-13 • via Nuitee
A
Aaron • couple • gb
1
2026-04-13 • via Nuitee
W
William • couple • gb
9
Okay thanks
Pros:

Quite peaceful room

Cons:

Shower really slow not powerful also room very very warm for April no option to control temperature we open windows fully but noisey outside

2026-04-12 • via Nuitee
B
Balraj • family_with_children • gb
9
Lovey stay
Pros:

The hotel exudes a wonderful retro charm and is conveniently located in the heart of Southampton City Centre.

Cons:

The unavoidable noise outside isn’t the hotel’s fault. The rooms also need a bit of updating; the paint is peeling off the walls, one of the rooms had a damp smell and the TV wasn’t working.

2026-04-12 • via Nuitee
W
Whitehouse • solo_traveller • gb
8
2026-04-11 • via Nuitee
R
Rebecca • family_with_children • gb
10
Nice and will definitely stay again.
Pros:

Staff were friendly. Breakfasts were lovely good selection for everyone to enjoy.

Cons:

Parking was a bit funny as some cars had parked over lines and weren’t told to move like we were.

2026-04-11 • via Nuitee
R
Rogers • family_with_children • gb
10
Pros:

Good value ,polite staff.

Cons:

Nothing, all good .

2026-04-10 • via Nuitee
C
Coles • family_with_children • gb
9
2026-04-10 • via Nuitee