HUP

Hotels
•
Carlton Hotel Collection
8.5 (1476 reviews)
Arkweg 3-17 , Mierlo , nl

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Variety of activities for families
Cons:
Cleanliness issues
Food quality needs improvement

Categories

Cleanliness
6.64
There were complaints about cleanliness, including a musty smell in the room.
Service
9.61
The staff is friendly and polite, willing to help when needed.
Location
9.15
Convenient for families and various activities.
Room Quality
8.6
The rooms were well-decorated and comfortable.
Amenities
9.13
The facilities offered varied opportunities for sports and relaxation.
Value for Money
9.09
General sentiment suggests it provides good value, though some food quality issues were noted.
Food and Beverage
6.64
Food quality was poor on several occasions, with specific complaints about breakfast offerings.
Overall Experience
9.11
General enjoyment of stay and activities, making it a good option for families.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:10

Property Description

Indulge in Luxury at HUP Hotel

Leisure Center Extravaganza: Immerse yourself in the largest hotel leisure center in Europe, boasting an indoor pool, wellness facilities, and even a bowling alley.

Sporty Comfort in Every Room: Enjoy satellite TV, work desk, and tea/coffee facilities in each room, all adorned with the vibrant and sporty ambiance of HUP.

Unique Offerings and Culinary Delights: From conference rooms with ping pong tables to the à la carte cuisine at Restaurant HUP EET, every aspect of your stay promises exclusivity and enjoyment.

Ready to experience the ultimate blend of leisure and luxury at HUP Hotel? Book now and make unforgettable memories!

Important information:

Please note that swimwear is compulsory in the swimming pool, except on Wednesday evenings when swimwear is not allowed.

Please note that swimwear is not allowed in the saunas.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EIN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 6 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    Children from 3 years old to 12 years old stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1476 reviews
Cleanliness: 6.64
Service: 9.61
Location: 9.15
Room Quality: 8.6
Amenities: 9.13
Value for Money: 9.09
Food and Beverage: 6.64
Overall Experience: 9.11
G
Gra • family_with_children • nl
5
Overhyped!!!
Pros:

bubbelbaden in t zwembad, bowlen was leuk lief personeel aan die kant. Maar vond de prijs €30 voor een baan erg duur naast de kosten die voor hup hotel met faciliteiten al betaald zijn

Cons:

Vroege sluitingstijd 21:00 van faciliteiten, en een late incheck tijd 15:00,
Dan krijg je te horen het is niet druk dus alles sluit eerder. Ik ben een betalende klant ook als het niet druk is, zou alles open moeten zijn tot sluitingstijd
Ook was er een kinderfeestje aan het voetballen, waardoor mijn zoontje niet kon mee voetballen (dit gevraagd of hij mee kon doen maar was een besloten feestje) terwijl wij ook betaald hebben om daar gebruik van te maken. Ik vind het erg overhyped en al helemaal dat een baby moet betalen, vond dit echt absurd een baby kan geen gebruik maken van de faciliteiten ontbijt was inbegrepen maar ook daar eet mijn kind niks van slaapt in het bed van de ouders dus betalen vond ik echt overbodig!!
Personeel aan de receptie was oké op die ene dame na vermoeiend ook😑😑
Mevrouw bij het ontbijt krijgt van mij een dikke 10 alles goed verzorgd nog verse pannenkoeken gebakken ze was erg lief. Zo ook jonge heer bij de bowling baan.
De hup hotel geen 2de x voor mij raad het ook niet aan .

2026-03-10 • via Nuitee
D
Derek • family_with_children • us
9
2026-03-06 • via Nuitee
D
Danique • extended_group • nl
9
2026-03-03 • via Nuitee
J
Julia • family_with_children • de
8
2026-03-01 • via Nuitee
K
krys • couple • nl
9
Super leuk!
Pros:

Enorm naar ons zin gehad! Alleen maar leuke activiteiten gedaan. Kamer was mooi, eten was goed!

Cons:

Dartpijlen waren kapot, tennisbanen steeds bezet, ik wist niet dat je deze moest reserveren.

2026-02-28 • via Nuitee
W
WAEL • family_with_children • nl
9
2026-02-28 • via Nuitee
M
martijn • family_with_children • nl
10
2026-02-27 • via Nuitee
S
Sieds • family_with_children • nl
10
2026-02-27 • via Nuitee
M
M.M • extended_group • nl
8
2026-02-26 • via Nuitee
V
Vadym • family_with_children • ua
9
2026-02-25 • via Nuitee
L
Lara • extended_group • be
9
2026-02-23 • via Nuitee
M
Mahmoud • family_with_children • de
8
Sehr angenehme Tage erholsame Tage 😊
Pros:

Sehr nettes freundliches Personal 😊

Cons:

Das für so ein großes Hotel die schwimm area zu klein war und der Spa Bereich dauerhaft geschlossen leider vorallem für die Erwachsenen 😥

2026-02-22 • via Nuitee
E
Epiphany • family_with_children • nl
7
Pros:

Activiteiten

Cons:

Bed kussens en zwembad

2026-02-11 • via Nuitee
A
Abdelkader • family_with_children • fr
9
2026-02-08 • via Nuitee
J
Justine • solo_traveller • be
10
Pros:

Établissement kids friendly plus qu'au top

2026-01-30 • via Nuitee
D
Danielle • solo_traveller • nl
7
2026-01-27 • via Nuitee
V
Veronika • family_with_children • nl
10
Thank you, HUP!
Pros:

Our whole family really loved our stay at the hotel, and we would love to come back again.
Our child enjoyed the swimming pool, my husband loved all the sports activities, and I especially enjoyed the bowling and the beautiful room.
It felt like we had stepped into a celebration — everything was truly magical.

Cons:

There was an indoor tennis court available, but it was often fully booked, with long waiting times and very limited playing time.
We would have loved to have more opportunities to enjoy playing tennis.

2026-01-26 • via Nuitee
K
kaoutar • family_with_children • nl
10
Pros:

It’s a paradise for kids

2026-01-26 • via Nuitee
M
MS304 • solo_traveller • de
9
2026-01-26 • via Nuitee
K
Kus.. • extended_group • be
8
Pros:

1日中スポーツもでき、隣接のモンキータウンも無料で利用できて、子供たちはとても喜んでいた。
部屋も快適だった。

Cons:

丁度ヴァカンス時期だった為か、やりたいスポーツが中々できなかったのが、少し残念だった。
レストランの予約もヴァカンス時期だからか、予約が取れず、残念だった。
でも対応してくれたレストランの女性がとても親切だったので、嫌な思いをせずカフェのほうで食事をとることができた。

2026-01-26 • via Nuitee