The Toren Amsterdam, by The Pavilions

Hotels
8.9 (1521 reviews)
Keizersgracht 164 , Amsterdam , NL
+31 20 622 6033

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
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Review Highlights

Pros:
Excellent location / perfectly situated for sightseeing
Friendly, helpful and welcoming staff
Beautiful boutique hotel and bar area
Comfortable beds and lovely bathrooms / great tubs
Very good breakfast (lovely, varied, excellent)
Great cocktails and restaurant offerings
Cozy, elegant atmosphere and decor
Convenient building conversion (comfortable and cozy)
Cons:
Perceived as expensive / poor value for money
Carpet and some surfaces had stains and signs of wear
Rooms can be small; some guests placed in annex without notice
Noisy neighbours / poor sound insulation in some rooms
Elevator out of service — stairs with luggage
Minibar empty or lacking snacks/alcohol
Laundry unavailable on weekends / limited amenity access
Breakfast/room service not available very early and timing inconveniences
No in-room freezer; mishandling of items requiring freezing by staff
Dining/breakfast room can be very dark

Categories

Cleanliness
8.3
Generally acceptable cleanliness with positive mentions of tidy rooms, but some guests reported carpet stains and signs of wear and noted a little more attention to cleaning on arrival would be welcomed.
Service
9.7
Staff repeatedly described as friendly, warm and very helpful; several guests praised the welcoming team and bar/restaurant service. A few isolated lapses (front desk handling of special requests, weekend laundry availability) slightly dented an otherwise excellent impression.
Location
9.8
Consistently praised as excellent and perfectly located for sightseeing; many guests highlighted the unbeatable location and convenience.
Room Quality
9.1
Rooms are described as comfortable with a great tub and cozy feel; some rooms are small and an annex location or noise from neighbours affected a minority of stays.
Amenities
8.2
Attractive bar/restaurant and comfortable public spaces praised, but issues reported with the elevator being out of service, empty minibar, lack of in-room freezer and limited weekend laundry reduced the amenities score.
Value for Money
7.6
Perceived as somewhat expensive for what was delivered; several guests explicitly called out poor value/too pricey despite generally good service and location.
Food and Beverage
9.3
Breakfast and bar offerings received strong praise (lovely, varied breakfasts; great cocktails); a few comments about breakfast availability/timing on early mornings were noted.
Overall Experience
9.2
Mostly very positive overall stays — elegant, welcoming hotel with great location and service — tempered by specific operational issues (noise, some wear, occasional service lapses) for a minority of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Luxurious Accommodation Along Keizersgracht Canal
The Pavilions Amsterdam, The Toren offers elegant rooms with flat-screen TVs and classic decorations, just steps away from the Anne Frank House.

Charming Rooms with Classic Decor
Each air-conditioned room features an en suite bathroom with a bathtub, chandeliers, and ceiling paintings. Guests can also enjoy tea/coffee making facilities and a complimentary mini bar.

Delightful Breakfast and Trendy Bar
Start your day with a delightful breakfast buffet in the elegant breakfast room overlooking the Keizersgracht. Unwind at the trendy hotel bar with refreshing drinks throughout the day.

Experience luxury and charm at The Pavilions Amsterdam, The Toren. Book your stay now for an unforgettable Amsterdam experience.

Important information:

The credit card that has been used to book a nonrefundable rate, will be charged on the day of booking and needs to be presented upon check-in. In case the credit card owner is not traveling with you, an online payment link will be sent to prepay your stay.

Please note that the hotel pre-authorizes your credit card with the amount for the first night, 8 days prior to arrival. This is not a payment and this only applies to flexible rates.

The hotel will sent you a secure online payment link for the payment of your Non-Refundable reservation. We kindly request you to fulfill the payment within 24 hours.

Parking in Amsterdam is challenging, there are parking garages near to the hotel or a valet service is possible to arrange upon request. Charges are applicable. Please contact the hotel ahead of time for information
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Location

Guest Reviews

8.9
Based on 1521 reviews
Cleanliness: 8.3
Service: 9.7
Location: 9.8
Room Quality: 9.1
Amenities: 8.2
Value for Money: 7.6
Food and Beverage: 9.3
Overall Experience: 9.2
S
Samantha • couple • au
8
Great location, beautiful historic building and reception staff were terrific.
Pros:

Beautiful historic building, well appointed rooms, unbeatable location.

Cons:

Travelling alone I would have preferred to have been in the main hotel rather than the 'pod'.

2026-11-07 • via Nuitee
M
ManuDub • solo_traveller • de
10
Pros:

-Ein wunderschön eingerichtetes Hotel in Bestlage. -Ein besonders freundlicher und zuvorkommender Service, so dass man sich sofort wohl fühlt.

Cons:

fällt mir nichts ein....

2026-11-05 • via Nuitee
E
Erika • solo_traveller • lt
3
2026-11-02 • via Nuitee
M
Marina • couple • ca
9
It was last minute and they were so welcoming upon our arrival.
Pros:

Location

Cons:

Two separate buildings but we got used to it

2026-11-01 • via Nuitee
S
Samuel • couple • gb
10
Great staff, lovey hotel.
Pros:

Beautiful building and decor

Cons:

Nothing

2026-11-01 • via Nuitee
D
Declan • family_with_children • ie
8
2026-10-30 • via Nuitee
K
Keep • couple • gb
9
2026-10-29 • via Nuitee
E
Emartinelli • family_with_children • fr
5
Décevant. Sauf pour l'emplacement !
Pros:

L'emplacement. Le personnel.

Cons:

Le rapport qualité/prix. Très (trop) cher.

2026-10-29 • via Nuitee
P
PLINIO • couple • br
6
2026-10-28 • via Nuitee
I
Ioana • couple • de
8
2026-10-22 • via Nuitee
C
Cara • solo_traveller • us
9
2026-10-21 • via Nuitee
G
Gillian • solo_traveller • us
10
Pros:

Everyone was friendly and willing to help.

Cons:

There was nothing I didnt like about it

2026-10-16 • via Nuitee
M
Marion • family_with_children • de
8
Pros:

Super Lage, man benötigt kein Auto um überall hin zu kommen.

Cons:

Das Preis Leistungsverhältnis beim Frühstück.

2026-10-14 • via Nuitee
L
Lisa Occleshaw • couple • gb
10
Fabulous weekend break in a beautiful hotel
Pros:

Beautiful boutique hotel with luxurious rooms and bar, very helpful and welcoming staff and great cocktails!! Breakfast was lovely and you could choose whatever you wanted. We will definitely go back, we were only there for a long weekend but the location is perfect for seeing everything. Need more time!!

Cons:

Nothing - all good

2026-10-12 • via Nuitee
D
Daniel • couple • gb
8
Lived the place!
Pros:

Location, sumptuous vibe!

Cons:

Nothing

2026-10-12 • via Nuitee
M
Matthew • solo_traveller • us
6
4-star cost, but 3-star experience
Pros:

Loved the location. Breakfast was excellent. Room service from the related restaurant was good. Tub in the room was fantastic, and cleaning was very good. The room is small, but it was comfortable. Service from the bar/ room service was very responsive.

Cons:

Room service and breakfast are not available before 7am, which meant we had to do something else for several early days, including our final travel day, despite having already paid for breakfasts. The room is small, and the carpet and some surfaces had significant stains and signs of wear. Mini bar had no snacks or alcohol. Noisy neighbors above us were active from 12:30am - 2:30am every night, greatly disturbing our sleep. My spouse bought foam earplugs partway through the stay, and we greatly recommend coming prepared, because it's an old building with no sound insulation. Laundry was unavailable on the weekend, which required us to purchase new clothes, after 2 nearby laundromats were completely booked up and unattended. Service from the front desk generally resulted in our fending for ourselves. I had ice packs required to keep insulin cold for my return flight, and with no freezer in the room, requested the front desk to freeze them for me, but they stored them at room temperature in the basement instead, and I had to leave them behind, since the TSA requires them to be frozen solid. The cost was for a 4-star hotel, but it was more of a 3-star experience.

2026-10-11 • via Nuitee
P
Perez • couple • ar
9
Muy buena
Pros:

La amabilidad de su personal

Cons:

Muy oscuro el comedor y desayunador

2026-10-09 • via Nuitee
K
Katrina • solo_traveller • us
10
2026-09-19 • via Nuitee
P
Patrycja • solo_traveller • pl
9
2026-09-17 • via Nuitee
B
Buddy • couple • us
10
Our stay was amazing!
Pros:

The staff was so friendly and helpful! The location was very convenient!

Cons:

Nothing

2026-09-16 • via Nuitee