The Toren Amsterdam, by The Pavilions

Hotels
8.9 (1569 reviews)
Keizersgracht 164 , Amsterdam , nl

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Nice breakfast
Cons:
Small room size
Odors in some rooms

Categories

Cleanliness
8.4
Some guests noted odors in rooms and issues with maintenance.
Service
9.4
Staff were consistently noted as friendly and helpful.
Location
9.4
Great location mentioned multiple times by guests.
Room Quality
8.4
Rooms were comfortable but some felt small and had maintenance issues.
Amenities
8.9
General amenities were appreciated, though some facilities had minor complaints.
Value for Money
8.4
Some guests felt it was expensive for what was offered.
Food and Beverage
8.9
Breakfast was highlighted positively.
Overall Experience
9.4
Guests had mostly positive experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:15

Property Description

Luxurious Accommodation Along Keizersgracht Canal
The Pavilions Amsterdam, The Toren offers elegant rooms with flat-screen TVs and classic decorations, just steps away from the Anne Frank House.

Charming Rooms with Classic Decor
Each air-conditioned room features an en suite bathroom with a bathtub, chandeliers, and ceiling paintings. Guests can also enjoy tea/coffee making facilities and a complimentary mini bar.

Delightful Breakfast and Trendy Bar
Start your day with a delightful breakfast buffet in the elegant breakfast room overlooking the Keizersgracht. Unwind at the trendy hotel bar with refreshing drinks throughout the day.

Experience luxury and charm at The Pavilions Amsterdam, The Toren. Book your stay now for an unforgettable Amsterdam experience.

Important information:

The credit card that has been used to book a nonrefundable rate, will be charged on the day of booking and needs to be presented upon check-in. In case the credit card owner is not traveling with you, an online payment link will be sent to prepay your stay.

Please note that the hotel pre-authorizes your credit card with the amount for the first night, 8 days prior to arrival. This is not a payment and this only applies to flexible rates.

The hotel will sent you a secure online payment link for the payment of your Non-Refundable reservation. We kindly request you to fulfill the payment within 24 hours.

Parking in Amsterdam is challenging, there are parking garages near to the hotel or a valet service is possible to arrange upon request. Charges are applicable. Please contact the hotel ahead of time for information

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 1569 reviews
Cleanliness: 8.4
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9.4
E
Eike solo_traveller de
10
Pros:

Sehr schönes Zimmer

2026-05-09 via Nuitee
C
Carina couple se
10
2026-05-08 via Nuitee
M
Melissa couple us
9
2026-05-08 via Nuitee
N
Naha solo_traveller de
10
Pros:

good location, kind hospitality

2026-05-06 via Nuitee
G
Gökçe couple tr
9
2026-05-06 via Nuitee
S
Sita couple it
10
Soggiorno fantastico da ritornarci a breve, sicuramente
Pros:

La struttura è molto bella ed estremamente pulita direttamente sul canale e gode di un fascino particolare

Cons:

Veramente non ho niente da dire che non mi sia piaciuto della struttura per me è stato tutto perfetto

2026-05-04 via Nuitee
T
Tangney solo_traveller us
10
Pros:

Beautiful, outstanding hotel

2026-05-02 via Nuitee
G
Giovanna solo_traveller de
5
Ok!
Pros:

Perfect location

Cons:

Very expensive for what it is
Breakfast is ok

2026-04-30 via Nuitee
O
Owen couple gb
1
Flight canceled had to pay for three nights room in full including breakfast.
2026-04-29 via Nuitee
S
Soma solo_traveller gb
3
Pros:

Friendly staffs

Cons:

My stay was disappointing due to a water leak in the room that caused constant dripping noise throughout the night. It made it very difficult to sleep and impacted my overall experience. I hope this issue is addressed to prevent inconvenience to future guests.
I had expected a much higher standard in terms of room maintenance and conditions. this issue was both disruptive and frustrating. I hope that this feedback will be taken seriously and address the maintenance problem to prevent future guests from experiencing the same inconvenience.

2026-04-28 via Nuitee
A
Akida solo_traveller es
10
Great location. Cottage rooms in the back are excellent. Great Service. Highly recommend!
Pros:

The hotel was excellent for my 3 day stay. The cottage rooms are excellent. Excellent location and great service. Water temperature was amazing.

Cons:

It would be better to have one mattress instead of two twin mattresses because when you sleep in the middle of the bed there is a crack.

2026-04-28 via Nuitee
A
Alessandro family_with_children it
9
2026-04-24 via Nuitee
S
stefan solo_traveller be
8
2026-04-22 via Nuitee
P
Peter couple gb
6
pleasant and enjoyable
Pros:

location is excellent

Cons:

room was small and expensive at €600

2026-04-20 via Nuitee
K
Karsen solo_traveller us
8
Great location. Exactly as pictured
Pros:

Great location and staff. Easy check in and refresh on towels and water.

Cons:

I knew while booking so not a complaint but twin room is quite small

2026-04-20 via Nuitee
D
Daniel family_with_children se
8
Pros:

Trevligt hotell med mycket bra personal, något bedagade rum. Fint läge med promenadavstånd till allt.

2026-04-18 via Nuitee
M
Mahmoud couple au
8
2026-04-17 via Nuitee
J
Jonne solo_traveller fi
8
2026-04-16 via Nuitee
J
Jutta solo_traveller fi
10
Jo kolmas kertani tässä hotellissa, palaan aina uudelleen.
Pros:

Ystävällinen, huomioiva palvelu.
Loistava aamiainen.
Loistava sijainti.

2026-04-14 via Nuitee
B
Brivael couple fr
10
Pros:

Super expérience.
Hébergement de très bonne qualité et meilleur emplacement d'Amsterdam.

2026-04-10 via Nuitee