Waitakere Resort & Spa

Hotels
7.8 (1399 reviews)
573 Scenic Drive, Waiatarua, West Auckland , Auckland , nz

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Stunning views
Helpful staff
Good amenities
Cons:
Poor cleanliness
Noisy rooms
Expensive for quality

Categories

Cleanliness
5.36
The cleanliness was severely criticized due to unclean rooms and poor maintenance.
Service
9.33
Generally described as helpful and friendly staff, but service efficiency was questioned.
Location
10
The location received high praise for its stunning views and accessibility.
Room Quality
6.37
Room quality was viewed negatively, described as old and noisy.
Amenities
8.32
Some amenities like the sauna and pool were enjoyed, but others were outdated.
Value for Money
7.35
Perceived as expensive for the quality provided, particularly in cleanliness.
Food and Beverage
8.31
Food quality was noted positively but the service was slow.
Overall Experience
7.36
Overall experience was disappointing due to cleanliness issues overshadowing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:37

Property Description

Luxurious Accommodation

Indulge in luxury at Waitakere Resort & Spa with spacious rooms equipped with modern amenities like wireless internet, flat-screen TV, and DVD/CD player. Relax on your private balcony while soaking in the serene views of the surrounding rainforest.

Tranquil Environment

Escape the hustle and bustle of the city and immerse yourself in the peaceful surroundings of the native rainforest. Enjoy sweeping views of lush forests, native bush, Auckland, and the Hauraki Gulf, creating a tranquil atmosphere for a perfect getaway.

Relaxation and Dining

Unwind by the swimming pool or wander through the beautiful grounds and gardens of the property. Treat yourself to a delightful meal or indulge in a traditional high tea experience at the stylish on-site restaurant, adding a touch of elegance to your stay.

Book now to experience luxury, tranquility, and relaxation at Waitakere Resort & Spa.

Important information:

All guests must sign the property's Terms of Stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for NZD 35 per person per night when using an available extra bed.
    People 13 years old and over stay for NZD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1399 reviews
Cleanliness: 5.36
Service: 9.33
Location: 10
Room Quality: 6.37
Amenities: 8.32
Value for Money: 7.35
Food and Beverage: 8.31
Overall Experience: 7.36
R
Robert • couple • nz
4
2026-04-18 • via Nuitee
S
Sharlene • solo_traveller • za
8
2026-04-17 • via Nuitee
M
Marcin • family_with_children • pl
8
Pros:

Hidden gem

Cons:

Little bit old

2026-04-16 • via Nuitee
A
Alessandro • family_with_children • de
9
Fantastic place
Pros:

The place is quite in the middle of nowhere, but once you find it that's great stuff! Superb view over Auckland, huge room, excellent breakfast and restaurant. We didn't manage to use the SPA, but we were amazed anywa also by the very good service.

Cons:

No complaints.

2026-04-16 • via Nuitee
G
Gustav • couple • nz
9
Beautiful views and relaxing atmosphere
Pros:

View was amazing. Room was big and spacious. Bed was great. Breakfast was also lovely. Staff were very helpful. Loved the retro feel of the dining room and other common spaces.

Cons:

The road down to the hotel was a bit difficult as two cars cannot pass each other so you have to veer off the road.

2026-04-16 • via Nuitee
P
Patrick • couple • gb
2
Outdated, rundown with unaccommodating staff
Pros:

Had nice views

Cons:

Drive was single lane for about 400m with no safety barrier to sheer drops on either side, with passing points every 80m or so with two way traffic.

Hotel room had cobwebs and smelt of damp, and there were window doors through to the bathroom that did not close properly (so good luck going to the toilet in privacy). The room also had an outdated fridge which was very loud. The spiders webs were an extra big issue as wife is arachnophobic.

When we complained to the front desk to how unclean the room was we were told not much they can do, and we could pay to upgrade our room instead. So we asked if we could reduce our stay to one night instead. We were told that isn't possible, and the only way they could refund us if someone else rented the room, and they'd charge us booking.coms commission (?????).

So I said I'd cancel it through booking.com, as I would only be charged for the first night. They said that would could as cancelling the entire booking and I wouldn't be able to stay for the night. Despite being charged the night rate for the room. This was for our honeymoon, and they were completely willing to help us out in any way. Even after I offered to pay the commission to just stay the one night too.

After a back and forth for a while and getting no where. We decided we'd rather pay the day rate to NOT stay there.

2026-04-15 • via Nuitee
B
Bianca • couple • de
10
Absolut empfehlenswert wenn man etwas Ruhe vom Alltag braucht. Das Personal ist sehr freundlich und hilfsbereit. Abends
Pros:

Der Ausblick ist atemberaubend

Cons:

Das es nicht transparent dargelegt war, dass man sich das Frühstück wie z.B. Rührei mit oder ohne was dazu, extra bestellen muss.

2026-04-14 • via Nuitee
G
George • couple • au
10
2026-04-13 • via Nuitee
J
Joey • solo_traveller • nz
6
Pleasant
Pros:

Views

Cons:

No cooking utilities

2026-04-13 • via Nuitee
G
Graeme • extended_group • nz
7
cozy & comfortable
Pros:

While the restaurant was closing at 7.30pm which I found to be absurdly early, the food was excellent

Cons:

Bathroom fan could do with a clean, property not well suited for vehicle of height or with roof racks. WIFI password was a mission to find hidden on the bottom of the page 17.

2026-04-12 • via Nuitee
L
Louise • family_with_children • pf
10
Séjour de rêve en pleine nature et détente avec le spa.
Pros:

Personnel accueillant et compétent, literie confortable, logement bien chauffé. Nous étions dans la chambre 19 (villa 2 chambres). Très bon petit déjeuner. Spa incontournable! Parking gratuit bien pourvu. Jardin très beau, bien entretenu.

Cons:

Piscine non chauffée, dommage. Peu d’ustensiles de cuisine dans la villa.

2026-04-11 • via Nuitee
G
GHSAB • solo_traveller • sa
4
2026-04-10 • via Nuitee
E
elizabeth • couple • gb
10
Unbelievable views, location and food!
Pros:

Insane location

Cons:

Nothing

2026-04-10 • via Nuitee
C
Catherine • couple • au
9
I would give 5 stars for the comfort of the room & friendliness & service of the staff.
Pros:

Being surrounded by green ranges.

Cons:

The place was unexpectedly quaint & some parts could do with a refresh.

2026-04-07 • via Nuitee
H
Hayley • couple • nz
8
Beautiful location and friendly staff!
Pros:

Beautiful views, friendly staff, comfortable bed. Such a nice location if you want to stay outside of the city. Close to Piha if you want to visit the beach.

2026-04-06 • via Nuitee
M
Mei • extended_group • nz
8
2026-04-05 • via Nuitee
A
Amanda • couple • nz
10
2026-04-04 • via Nuitee
I
Ian • couple • nz
7
Pros:

A unique location. The premises are olde worldly in parts (but fantastic) but our room was renovated, modern and very comfortable. The dinner and breakfast were great.

Cons:

Nothing. A happy experience.

2026-04-04 • via Nuitee
B
Bron • couple • nz
4
Stunning views & friendly staff but lack of cleanliness and attention to detail was disappointing
Pros:

The drive from the road to the accommodation nestled in the heart of the ranges is spectacular! The air was fresh & the views from our apartment and main reception areas were breathtaking.
We were given the opportunity to upgrade our garden spa apartment to the one next to it (which had a much better view) for only $15 (definitely worth it!)
The bed in our accommodation was comfortable and the shower pressure was excellent.
We had a delicious cooked breakfast in the restaurant and enjoyed the beautiful view while we ate.

Cons:

Unfortunately the garden spa apartment wasn’t as clean as we would’ve liked. The spa bath needed cleaning and there were spider webs, dirty windows and dirty windowsills throughout the apartment.
There was no dishcloth and the cups provided were too small to make a decent hot drink in. The ice tray in the freezer was only partially filled up. There were lights not working in the kitchen and bathroom.
Although the vintage vibe of the resort is undoubtedly cool (you can really feel its history!) The place is definitely in need of some tlc to renovate & update it.

2026-04-03 • via Nuitee
Y
Yeshwanth Kumar • solo_traveller • nz
10
2026-04-03 • via Nuitee