Casa Pestagua Relais Châteaux

Hotels
9.6 (308 reviews)
Centro Calle Santo Domingo No.33-63 , Cartagena de Indias , co

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Beautiful property
Delicious food
Cons:
Odor in the room
No buffet breakfast available

Categories

Cleanliness
8.6
There were issues noted such as an odor in the room, impacting the cleanliness score.
Service
10
Multiple reviews praise the attentive and friendly service provided by the staff.
Location
9.6
The hotel is noted for its great location in the center of attractions.
Room Quality
9.6
Rooms were described as beautiful and well-maintained with necessary amenities.
Amenities
9.6
Pools and gardens received positive mentions, contributing to the overall amenities score.
Value for Money
9.8
Given the luxury and experience, guests felt they received good value.
Food and Beverage
9.6
Guests praised the quality of food and breakfast during their stays.
Overall Experience
10
The overall sentiment reflects a fantastic experience with high recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:23

Property Description

Historic Aristocratic Mansion Setting:
Casa Pestagua Boutique Hotel, housed in an 18th-century mansion once belonging to the Count of Pestagua, offers a unique and luxurious stay in Cartagena.

Exquisite Suites and Amenities:
The 11 exclusive suites at Casa Pestagua boast antique furniture, marble en suite bathrooms, air conditioning, LCD TVs, and free WiFi, providing guests with a blend of classical charm and modern comfort. The rooftop hydromassage tub adds a touch of indulgence to your stay.

Gourmet Dining and Entertainment:
Indulge in fresh Caribbean cuisine and seafood at the lavish restaurant, and sip on classic cocktails at the contemporary jazz bar. Don't miss the American breakfast with fresh fruits and buttered croissants.

Book your stay at Casa Pestagua Boutique Hotel for a truly unforgettable experience in Cartagena.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

9.6
Based on 308 reviews
Cleanliness: 8.6
Service: 10
Location: 9.6
Room Quality: 9.6
Amenities: 9.6
Value for Money: 9.8
Food and Beverage: 9.6
Overall Experience: 10
R
Ricardo family_with_children us
10
A wonderful family vacation
Pros:

Everything about the hotel was great. Breakfast, cocktails at the bar, dinner at the restaurant or as room service, our room itself was incredible. The hotel even sent one of their staff members to accompany us during a day trip to the wonderful Acasi Rustic Beach (wonderful touch). The thing that really set this place apart was the team effort on the part of the staff to provide us with the best experience. If one employee was not available (be it because of being their day off or they were busy on something else), someone else would be ready to help us. Thank you Karen, German, Edison, Alvaro, Roberto, Roberto Suarez, Brandon, Leonardo (really every single employee was always ready to help with a smile and a great attitude. I know I am missing some names but the reality is that every employee provided us with outstanding service during our stay. We are making plans for our next visit. Thank you, thank you, thank you.

Cons:

We can't think of anything that we did not like.

2026-08-29 via Nuitee
A
Andrea family_with_children us
8
Very comfortable stay and wonderful staff and food, but rooms are a bit too dark, the AC quite noisy and gym needs to be
Pros:

The staff and the food. It’s extremely boutique.

Cons:

The gym and the dark was of the bedrooms

2026-08-28 via Nuitee
J
Jack couple gb
10
2026-08-28 via Nuitee
M
Mounir couple ma
10
Une perle rare !
Pros:

Nous venons de vivre une expérience exceptionnelle au Pestengua Relais Château Cartagène, un hôtel de charme qui allie raffinement, élégance et discrétion avec une perfection rare. Dès notre arrivée, nous avons été séduits par la beauté des lieux: une architecture sublime, un jardin somptueux et une ambiance à la fois chic et chaleureuse.

Les chambres sont tout simplement magnifiques: décoration soignée, matériaux nobles, et un équipement haut de gamme. Tout est pensé pour le confort et le plaisir des clients, avec une attention particulière aux détails.

Le personnel est extrêmement gentil, attentif et professionnel : toujours disponible, souriant, et d’une discrétion remarquable. Leur sens du service est impeccable, et ils savent anticiper les moindres besoins.

La piscine est un vrai bijou, entourée d’un cadre idyllique. La salle de sport est bien équipée et très agréable.

Le petit-déjeuner, servi à table, est excellente: des produits frais et de qualité, présentés avec soin. La restauration est également très bonne.

Nous connaissons beaucoup de Relais & Châteaux, et celui-ci se place sans conteste en tête de notre classement. C’est la meilleure expérience que nous avons vécue. Le meilleur de tous ceux que nous avons testés.
Pour finir, il est en plus extrêmement bien situé au cœur du quartier historique à deux pas de tous les centres d’intérêt.

Un grand merci à toute l’équipe . Nous reviendrons sans hésiter et recommandons chaudement cet établissement .

Cons:

Tout était parfait
Aucune réserve !

2026-08-26 via Nuitee
M
Manuel couple es
10
Hotel con mucho encanto
Pros:

Es un remanso de paz en una de las calles más bonitas de Cartagena. Una casa de estilo colonial reformada con mucho encanto y manteniendo la arquitectura de la época. Habitaciones muy cómodas y grandes. El personal muy servicial y agradable.

Cons:

Nos gustó todo

2026-08-24 via Nuitee
M
Maurizio couple it
10
Pros:

Great experience thanks to Leonardo and all the staff

2026-08-24 via Nuitee
E
Enrique family_with_children es
9
2026-08-24 via Nuitee
M
Manuel couple es
10
Estilo y encanto
Pros:

El estilo y ambiente

Cons:

Todo bien

2026-08-23 via Nuitee
M
Maria Marta extended_group cl
9
Excelente estadía y lugar maravilloso
Pros:

Muy lindo lugar, te reciben en forma muy amable, las habitaciones son cómodas y con espacio.

Cons:

Todo ha sido excelente, el desayuno muy rico, solo que toma tiempo porque es a la carta, por lo que sería bueno conocerlo para sólo planificarse porque todo era exquisito

2026-08-22 via Nuitee
P
paula couple co
9
Muy bien situado y las instalaciones en muy buen estado, atenc muy top, silencioso y bonito
Pros:

rico el desayuno muy bueno, la atención del staff del restaurante para el desayuno, David fue muy atento y la comida rica.

Cons:

Pedi un plato de costillas en el restaurante para el almuerzo, no estaban tan blanditas, creo que pueden mejorar,

2026-08-19 via Nuitee
K
Kamilla family_with_children hu
10
Egy igazi kincs Cartagena óvárosában
Pros:

Igazán autentikus szállás az óváros kellős közepén, ahol minden részletre figyelnek.

2026-08-18 via Nuitee
T
Tommaso couple it
10
Pros:

Best location in Cartagena! Everything was great. We really felt home at all times and its quintessential colonial experience. The staff was incredibly kind and attentive. My Fiance had an health issue and they were so kind and helpful, to the extent they bring you to the best pharmacy to get the meds (thanks Eduardo for that)

Cons:

Nothing, everything was just perfect

2026-08-16 via Nuitee
G
Giovanni extended_group it
10
Hôtel d Sogno nel cuore di Cartagena
Pros:

Tutto, albergo stupendo, storica residenza coloniale nel centro storico di cartagena , servizi semplicemente perfetti, personale fantastico . karen e Carlos sono di una disponibilità e professionalità unica .

Cons:

Nulla

2026-08-13 via Nuitee
A
Alex extended_group pt
10
Magnifique
Pros:

Le personnel, la piscine, la chambre…

Cons:

Le petit-déjeuner n’étant pas en buffet, les plats sont très longs à arriver

2026-08-13 via Nuitee
S
Saad couple ca
10
2026-08-11 via Nuitee
V
vasily solo_traveller mx
10
Pros:

Everything was exceptional - probably Best experince I have had staying in Cartagena, Quality and attention to details is beyond / very strong knowledge of the concierge about everything and the ability to help very fast, predicting every scenario and offering great options

2026-08-11 via Nuitee
X
Ximena solo_traveller mx
10
2026-08-05 via Nuitee
J
JEAN PHILIPPE family_with_children fr
10
2026-07-25 via Nuitee
K
Karolina couple gb
10
2026-07-16 via Nuitee
K
Karolina solo_traveller gb
10
2026-07-16 via Nuitee