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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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BBQ facilities
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Lift / Elevator
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Currency exchange
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Concierge service
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Mobile app for room service
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Supervised childcare/activities
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Front desk (limited hours)
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Express check-in
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Snack bar/deli
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Playground on site
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Self parking (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Covered parking
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Fishing nearby
Review Highlights
Categories
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Property Description
Scenic Views and Modern Comforts
Experience the breathtaking beauty of snow-capped mountains from the comfort of your room at Pullman Lijiang. The blend of modern amenities and traditional Chinese architecture creates a unique and inviting atmosphere.
Leisure and Adventure
Indulge in relaxation at the well-equipped gym or lose yourself in a good book from the library. For the more adventurous guests, the hotel offers exciting activities like hot air ballooning, paintball, and rock climbing, ensuring a memorable stay for all.
Culinary Delights
Savor a culinary journey with a variety of international and Asian dishes served in the elegant settings of Xi Western Restaurant and Zun Chinese Restaurant. Room service is also available for those cozy nights in.
Book your stay at Pullman Lijiang Resort & Spa now and immerse yourself in luxury amidst the stunning landscapes of Lijiang.
Guests are required to show a valid government-issued ID card or passport upon check-in.
During the epidemic prevention period, according to the requirements of Lijiang's epidemic prevention policy, you need to provide a negative nucleic acid test certificate within 24 hours when you check in; please confirm the reception policy with the hotel before placing an order, so as not to affect your stay.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Internet
Wired internet is available in the hotel rooms and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for CNY 0 per person per night when using an available cot.
Children up to and including 11 years old stay for CNY 0 per person per night when using an existing bed.
People 13 years old and over stay for CNY 200 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Excellent location. It might be away from the tourist spots but getting an “uber” was really easy. Much better than having to navigate around the old town with your luggage on uneven stone foot path. They also had golf carts to take you around their resort (to your room).
The breakfast was great. A good selection for my taste.
The furniture seemed a bit old but they were very clean.
Good location, near to ancient town. Hotel has its own lake and a big garden to walk around. Nice view of the mountain.
Nothing
非常棒，整体环境，体验都是绝美
可以看到雪山。值得二刷！
Great hotel at a very reasonable price. I highly recommend it.
This hotel is absolutely stunning—spacious, beautifully designed, and incredibly comfortable. A perfect place to relax and enjoy!
此次住宿服務人员態度普通，由於天氣炎熱，空調是中央管控，說季节未到可以開冷气。所以提供電扇，太離譜，五星級酒店耶
I think the property space is great. We upgraded ourselves to 3 bedrooms villa, while it was great, it wasn't very well maintain. There wasn't much to do nearby the hotel, Shuhe old town was nearby but not really walking friendly too. However its till convenient to get a taxi or Didi to go around Lijiang main old town. You can see Yulong mountain anywhere from the lobby or at the second floor of our villa. Breakfast lack varieties but doable. Will recommend it still as its still overall a comfortable stay for our family.
The view of the Jade Dragon Snow Mountain every morning as I wake was worth every penny. The daily breakfast has a wide variety for choice.
Service varies with different staff. Doesn’t feel like they received too much trainings.
No in-room dining too.
The facilities are not very well maintained. My shower holder is already broken.
Staff were really very helpful and approachable.
Walking distance to Shuhe old town
Soundproofing wasn’t really good. We stayed at the deluxe room. Furnishing of woods seems old although the room is clean.
Sprawling and peaceful compound. My son loved the little animals in the hotel. Beautiful view of the mountain.
Nice location, beautiful old building, good breakfast selection
Staff does not speak English, very loud and big screen in the breakfast room
We got upgraded to the villa which was quite a treat, though there wasn’t any mountain view in the villa. Everything worked well and the staff were also very attentive. Enjoyed our stay here.
Biggest problem is that there is no pool, despite it saying so. I think the villas have a private outdoor tub, but as a parent travelling with 2 kids, I limited my search to hotels with pools so this was a major issue for us.
But that was not the only problem.
1. When I arrived, I thought I had walked into a market. A large group had just either arrived or was leaving so I guess all the staff was busy helping them. Nobody to welcome you, help you with the luggage, tell you where reception is, etc. I had to make sure that other guests couldnt cut the line.
2. Room was not ready at 2PM. 40 minute wait. "Sorry but nothing we can do, just wait at the lounge."
3. Once I got to my room, I found that there was no pool. Had to get creative and use soap to make a bubble bath for the kids.
4. Lunch the following day: Ordered 4 meals that came one by one in 15 minute intervals. I could tell that the large group had booked half the restaurant and so Im assuming only one chef was available for all other guests. I complained and the staff gave us the last order for free + fruits.
I believe the staff tried their best to solve issues so I dont blame them. I blame the management team for not being able to plan ahead and allocate the right amount of resources for individual guests + ensuring that the large group will not negatively affect other customers. For instance, people from the group were smoking in the restrooms!
安静，小马车不错。园林很好。别墅很大，下次试试别墅bbq
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