Best Western Hotel City Gavle

Hotels
•
Best Western
7.7 (4474 reviews)
Nygatan 8 , Gävle , SE

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Central location — close to everything
Friendly and helpful staff
Very good, varied breakfast
Some rooms renovated and fresh
In-room kettle for tea/coffee
Cons:
Inconsistent cleanliness (dirty floors, dust bunnies, reports of used tissues/compresses)
Some rooms outdated: small bathrooms, hard beds, sliding mattresses
Limited amenities: no weekend restaurant, no streaming on TV, unclear spa booking
Parking and check-in sometimes chaotic
Occasional issues with shower pressure/leaks and refill of breakfast items

Categories

Cleanliness
6
Mixed reports: several guests praised clean rooms, but multiple reviews mention dirty floors, dust bunnies, used tissues/bloody compress found under a bed and unpleasant smells — overall below average cleanliness.
Service
8.6
Generally strong: many mentions of very friendly and helpful staff, good handling of allergies and pleasant reception/breakfast hosts; a few notes about limited service feeling in some cases.
Location
9
Consistently excellent: numerous comments about central, convenient location 'nära till allt' and 'perfekt cityläge'.
Room Quality
6.8
Mixed to negative: some rooms newly renovated and praised as fresh, but several guests report old/tired rooms, small toilets, hard beds, sliding mattresses and outdated bathrooms.
Amenities
7.2
Mixed: positives include in-room kettle and functional elevators; negatives include no weekend restaurant, no streaming on TV, unclear spa booking, small lift and occasional lack of irons or parking info.
Value for Money
7.3
Mixed perceptions: multiple guests call it 'prisvärt' and appreciate the breakfast and location, while others felt the room condition or cleanliness did not justify the price.
Food and Beverage
8.8
Strong point: many guests praise a very good breakfast with large variety; occasional minor complaints about specific items (e.g., missing baked beans, runny scrambled eggs, some refill issues).
Overall Experience
7.9
Overall positive stay driven by location, staff and breakfast, tempered by inconsistent cleanliness and some room/amenity issues — a generally good hotel with identifiable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Central Location
Located only 150 meters from Gävle’s main square, Stortorget, Hotel City Gävle offers a convenient stay close to the city's attractions and amenities.

Comfortable Accommodation
Guest rooms at Hotel City Gävle are designed for comfort with parquet floors, work desks, and modern amenities like flat-screen TVs with satellite channels. The private bathrooms with showers provide a relaxing experience after a day of exploring.

Delicious Dining and Nearby Attractions
Indulge in traditional Swedish dishes at the hotel's restaurant or explore the surrounding area filled with shops, bars, and restaurants. Don't miss the nearby Boulognerskogen Park and Gallerian Nian shopping mall for leisure and entertainment.

Book your stay at Hotel City Gävle for a memorable experience in Gävle!

Important information:

The hotel requires that the credit card holder’s name matches the guest’s name on the booking confirmation. If you wish to book for another individual, please contact the property directly for further information after booking. Guests are also required to show a photo identification upon check-in.

Please note that the restaurant is closed on Sundays.

When booking 9 or more rooms, different policies and additional supplements may apply.

Please note that renovations are taking place in some hotel rooms until March 31st. This may cause some noise during the day.
We appreciate your understanding during this period and apologize for any inconvenience.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ARN

Location

Guest Reviews

7.7
Based on 4474 reviews
Cleanliness: 6
Service: 8.6
Location: 9
Room Quality: 6.8
Amenities: 7.2
Value for Money: 7.3
Food and Beverage: 8.8
Overall Experience: 7.9
G
Grissell • solo_traveller • se
10
2026-11-07 • via Nuitee
Örjan Englund • family_with_children • se
8
2026-11-07 • via Nuitee
M
Mikael • couple • se
8
Pros:

Bra frukost

2026-11-07 • via Nuitee
L
Lennart • couple • se
8
Helt okej, trevlig personal och centralt
Pros:

Det funkade som förväntat! Bra sängar.

Cons:

-

2026-11-05 • via Nuitee
J
J. Aaron Barstad • family_with_children • no
3
Pros:

The staff was very helpful.

Cons:

Frokosten var så som så.
Dårlig utvalg ang syltetøy mm.
Lite utvalg av grovbrød.
Varm maten var ett eventyr for seg selv. Fylte ikke på når det nærmet seg tomt. Det de kom med var ikke nok til de som ønsket det.

2026-11-02 • via Nuitee
N
Nathalie • couple • se
7
Bra!
Pros:

Centralt

Cons:

Bara en hiss. Skållhett vatten i kranarna så lätt att bränna sig.

2026-11-02 • via Nuitee
I
Isabelle • family_with_children • se
10
2026-11-02 • via Nuitee
J
Jimmy • couple • se
7
Även om inte allt fungerade klockrent så ett trevligt och prisvärt hotell.
Pros:

Lagom frukostbuffe där det fanns många olika alternativ. Helt okej lokal.
I grunden ett trevligt rum. Centralt och nära utan att störas av ljud utifrån.

Cons:

Min medresenär sammanfattar vistelsen ungefär såhär:
Sandigt på golvet när vi kom in. Det var inte känslan av ostädat i rummet, däremot snabbstädat.
Medresenären hade också oturen att få ett täcke (inte själva påslakanet!), som luktade manlig parfym.
På natten blev luften i rummet ganska torr. Det gav ett klimat av torr kall luft samtidigt som det blev väldigt varmt i sängen (varma täcken!). Inte det lättaste klimatet att sova i, men fungerade med lite finess.

2026-11-02 • via Nuitee
E
Elin • couple • se
10
2026-11-01 • via Nuitee
G
Gert-Ove • solo_traveller • se
9
Pros:

Väldigt fin frukost och hjälpsam personal.

Cons:

Sängarna va väl hårda annars jättebra.

2026-11-01 • via Nuitee
M
Marie • family_with_children • se
8
2026-11-01 • via Nuitee
K
Katharina • family_with_children • se
5
Prisvärt
Pros:

Läget.

Cons:

Slitet rum.

2026-11-01 • via Nuitee
B
Biruk Getachew • couple • se
1
2026-11-01 • via Nuitee
M
Martina • couple • se
10
2026-11-01 • via Nuitee
P
Peter • extended_group • se
7
Pros:

Frukost var bra men personalen slet livet ur sig men dom han inte med att få fram mat och porslin
Så det var tråkigt
Men inget ont om personal 😃

2026-11-01 • via Nuitee
J
Jonas • extended_group • se
8
Mkt bra och prisvärt
Pros:

Trevlig personal, helt rent och bra läget. Vi återkommer

2026-11-01 • via Nuitee
E
Erik • solo_traveller • se
7
Pros:

Centralt och bra

Cons:

Frukostlokalen

2026-11-01 • via Nuitee
J
Jaroslava Lafih • family_with_children • se
10
2026-11-01 • via Nuitee
R
Robert Pihlman • family_with_children • se
8
2026-11-01 • via Nuitee
K
Karolina • solo_traveller • se
8
Pros:

Låg centralt och nära till allt.

2026-10-31 • via Nuitee