Best Western Hotel City Gavle

Hotels
•
Best Western
7.6 (4503 reviews)
Nygatan 8 , Gävle , se

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Good breakfast
Central location
Comfortable beds in many rooms
Good value for price
Free coffee/tea and croissants
Reception bar and pleasant seating
Some rooms well appointed and allergy-friendly options
Cons:
Expensive and inconvenient parking (extra fees, not always adjacent)
Odours reported (sewer/urine) in garage/hallways
Corridor carpets stained and some rooms noted as unclean
Flat/small pillows and some weak mattresses
No/poor AC and some windows wouldn’t open
Chaotic breakfast refill/space at times
Missing in-room amenities for some guests (fridge, good hairdryer)

Categories

Cleanliness
6.2
Mixed reports: some rooms/bathrooms described as clean, but multiple mentions of dirty floors when beds were moved, stained corridor carpets, smells in hallways and garage — overall below average cleanliness.
Service
8.8
Consistently praised: numerous comments about very friendly/helpful staff and good service (welcome flexibility with parking, helpful reception).
Location
8.4
Strongly positive: many guests mention central position and ability to walk around town; location seen as a major asset.
Room Quality
7.1
Mixed: several guests reported comfortable beds and some nicely appointed rooms, but complaints about flat/small pillows, weak mattresses, stained shower curtains, noisy rooms and problems opening windows/AC.
Amenities
7
Mixed to average: positives include free coffee/tea, reception bar and garden; negatives include lack of fridge in some rooms, no/poor AC, poor hairdryer and parking logistics/charges.
Value for Money
7.6
Generally viewed as good value for price by several guests, though high and poorly organised parking fees reduce perceived value.
Food and Beverage
8
Breakast frequently praised (good selection and tasty), though some notes about chaotic breakfast room timing/stocking and limited weekend hours.
Overall Experience
7.7
Mostly positive overall: many guests would return, citing friendly staff, good breakfast and location, tempered by parking, occasional cleanliness and room comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:14

Property Description

Central Location
Located only 150 meters from Gävle’s main square, Stortorget, Hotel City Gävle offers a convenient stay close to the city's attractions and amenities.

Comfortable Accommodation
Guest rooms at Hotel City Gävle are designed for comfort with parquet floors, work desks, and modern amenities like flat-screen TVs with satellite channels. The private bathrooms with showers provide a relaxing experience after a day of exploring.

Delicious Dining and Nearby Attractions
Indulge in traditional Swedish dishes at the hotel's restaurant or explore the surrounding area filled with shops, bars, and restaurants. Don't miss the nearby Boulognerskogen Park and Gallerian Nian shopping mall for leisure and entertainment.

Book your stay at Hotel City Gävle for a memorable experience in Gävle!

Important information:

The hotel requires that the credit card holder’s name matches the guest’s name on the booking confirmation. If you wish to book for another individual, please contact the property directly for further information after booking. Guests are also required to show a photo identification upon check-in.

Please note that the restaurant is closed on Sundays.

When booking 9 or more rooms, different policies and additional supplements may apply.

Please note that renovations are taking place in some hotel rooms until March 31st. This may cause some noise during the day.
We appreciate your understanding during this period and apologize for any inconvenience.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ARN

Location

Guest Reviews

7.6
Based on 4503 reviews
Cleanliness: 6.2
Service: 8.8
Location: 8.4
Room Quality: 7.1
Amenities: 7
Value for Money: 7.6
Food and Beverage: 8
Overall Experience: 7.7
C
Christina • couple • se
5
Pros:

Ok

2026-09-05 • via Nuitee
P
Peter • solo_traveller • se
10
2026-09-05 • via Nuitee
H
Hans-Göran • couple • se
7
2026-09-04 • via Nuitee
S
shane • couple • fi
8
2026-09-04 • via Nuitee
L
Lundin • solo_traveller • se
7
Pros:

Bra läge, trevlig personal, välstädat rum. Toppenbra frukost! Perfekt för en natt.

Cons:

Gammalt, lite sliten känsla i rummet och framförallt badrummet. Varmt så fick ha fönstret öppet men då var ljudet utifrån väldigt högt.

2026-09-04 • via Nuitee
B
Borislava • solo_traveller • cz
9
2026-09-03 • via Nuitee
G
Göteskog • solo_traveller • se
8
Pros:

Mycket nöjda. Varit flera gånger tidigare. Kan rekomenderas9

2026-09-03 • via Nuitee
T
Tallroth • couple • se
8
2026-09-03 • via Nuitee
H
Helena • solo_traveller • se
8
2026-09-02 • via Nuitee
A
Andersson • couple • se
5
Ok för en övernattning vid fortsatt resa.
Pros:

Okej för en övernattning på väg någon annanstans. Men ganska sjavigt hotell.

Cons:

Stökigt och irriterat runt frukosten. Många av gästerna verkade stressade och vaknat på fel sida.

2026-09-02 • via Nuitee
M
Marissa • solo_traveller • se
7
Good location
Pros:

-The location was unbeatable for our purpose of watching several movies at the cinema during the weekend
- The staff was really helpful keeping our things before check-in and after checkout.
- The breakfast was available until almost 11am
- Comfortable mattress
- Tea and coffee in the room
- The room was big enough for 4 people: 2: double beds and a sofabed

Cons:

- The pillows were not comfortable
- During breakfast there were some things missing: glasses, forks, and spoons, maybe it was late
- The information about the available beds was not clear from the beginning
- The fee for spa and jacuzzi was too high, 500 kr per person for a family of 4 is a bit too much
- There was no hair conditioner, it would have been a nice extra

2026-09-01 • via Nuitee
J
Jeanette • couple • se
10
Bra
Pros:

Lugnt och skönt, trevlig personal

Cons:

Frukosten hade jag förväntat mig färskt bröd

2026-09-01 • via Nuitee
I
Ingrid • solo_traveller • se
8
Bra
Pros:

SUPER

Cons:

Extremt dyr vattenflaska 45 kr inte ok

2026-09-01 • via Nuitee
A
Arnø Volden • solo_traveller • no
7
Pros:

Beliggenheten.

Cons:

Maten vi kjøpte i restauranten på kvelden var ingen høydare.

2026-09-01 • via Nuitee
B
Birgitta • couple • se
7
Trevligt och nära
Pros:

Centralt

2026-08-31 • via Nuitee
M
Maritha • solo_traveller • se
7
2026-08-31 • via Nuitee
H
Hellman • couple • se
6
2026-08-31 • via Nuitee
E
Eriksson • solo_traveller • se
10
2026-08-31 • via Nuitee
A
Annbjørg • couple • no
9
2026-08-31 • via Nuitee
O
Ola • couple • se
10
Pros:

Läget, Personalen, prisvärt och rummet bra. Frukosten helt ok, bra att man kan läsa om hur deras tänk med upplägget av frukosten var.

Cons:

Kommer inte på något

2026-08-31 • via Nuitee