Casa Canabal Hotel Boutique

Hotels
9.1 (302 reviews)
Getsemani, Calle Tripita Y Media N 31-39 , Cartagena de Indias , CO
+57 605 6600666

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly and helpful staff (generally)
Very clean
Good to excellent breakfast
Spacious/attractive rooms with balconies
Pool available and frequently used
Cons:
Breakfast could be improved (quality/variety of proteins, yogurt)
At least one report of rude/unprofessional reception behavior
Price noted as a drawback by some guests
Amenities issues: poorly maintained bicycles and rooftop pool lacking service/towels
Some rooms have poor natural light
Streets of Getsemani can have unpleasant smells

Categories

Cleanliness
9.5
Multiple guests explicitly mention the hotel is very clean; overall cleanliness is a clear positive.
Service
8.6
Mostly praised (friendly, helpful, reachable on WhatsApp, allowed early check-in) but with at least one strong negative report of rude/unprofessional reception behavior that lowers the score.
Location
10
Consistently praised as central, superb, and within walking distance of the historic center; location is a standout feature.
Room Quality
8.9
Rooms described as beautiful, large, with high ceilings and balconies by some guests; others note poor natural light and window solutions, a slight detractor.
Amenities
8.2
Pool was used daily and appreciated, but issues reported with rooftop pool service (no towels), and poorly maintained guest bicycles reduce the amenities score.
Value for Money
8.7
Generally good value given location and breakfast quality, though a few guests mentioned price as a drawback.
Food and Beverage
9.1
Breakfast is frequently described as good to excellent (buffet, varied), with some suggestions for higher-quality proteins, more consistent yogurt options, and fewer sugary pastries.
Overall Experience
9.8
Overall very positive guest experience (headlines like 'Great experience' and 'Wonderful stay!'), tempered by isolated service/amenity issues but overwhelmingly favorable impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Rooftop Hot Tub and Terrace
Indulge in relaxation with our rooftop terrace boasting a hot tub, offering stunning views of the city.

Luxurious Guestrooms
Experience comfort in our air-conditioned guestrooms featuring terracotta floors, modern furnishings, and complimentary WiFi.

Dining and Wellness
Savor international cuisine at our restaurant, unwind with champagne on the terrace, take a dip in the outdoor pool, and rejuvenate at the wellness centre with a sauna.

Experience the charm of Cartagena at Hotel Casa Canabal by Faranda Boutique. Book now for an unforgettable stay!

Important information:

Please note that additional beds are available only for suites and junior suites. The standard and superior rooms do not have space for extra beds.

Please note that the spa area is closed from the 25th of June until the 30th of June.

Please also note that construction works take place on the first floor from 25th of June to the 30th of June 2016 between 10:00 and 17:00. You may experience noise or light disturbances.

Only assistance, guide, service or emotional support dogs are allowed at no additional charge. For more information on requirements, conditions and restrictions we recommend that you call or contact the hotel prior to making your reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

9.1
Based on 302 reviews
Cleanliness: 9.5
Service: 8.6
Location: 10
Room Quality: 8.9
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 9.1
Overall Experience: 9.8
P
Pablo • family_with_children • ec
10
Great experience
Pros:

The location it’s on the center of Getsemani and the crew was extremely friendly

Cons:

I think the breakfast could be improved

2026-10-21 • via Nuitee
A
Amit • family_with_children • co
9
Polite staff, they allowed early check-in and location is superb
Pros:

Location

Cons:

Price.

2026-10-09 • via Nuitee
T
Tracy • couple • au
10
Beautiful room amid the action
Pros:

The location is perfect and close walk to everything

The room we booked was large with high ceilings and a balcony overlooking the street so we could watch the street life

We used the pool every day, it was a relief from the heat

2026-09-14 • via Nuitee
J
Joana • solo_traveller • us
10
Wonderful stay!
Pros:

- very well located
- decent breakfast - bread, fruit, protein, pastries, sometimes yogurt.
- facilities are new
- very clean
- staff is kind
- always reachable on WhatsApp
I would stay here again

Cons:

- the breakfast offers a variety of food and is decent. Perhaps they could improve it a bit and make it 4 stars. I would like see better quality proteins, less sugary pastries, yogurt everyday w and without lactose, seeds

To be clear: as it is, it is decent

2026-09-07 • via Nuitee
A
Anna • family_with_children • it
2
Pros:

Purtroppo la nostra esperienza a Casa Canabal è stata molto deludente, soprattutto a causa dell’atteggiamento del ragazzo alla reception, che si è dimostrato scortese e poco professionale.

Siamo stati addirittura accusati di non aver pagato il soggiorno, nonostante avessimo saldato tutto regolarmente appena arrivati. Una situazione davvero spiacevole e inaccettabile, soprattutto per una struttura che si presenta come un 5 stelle. Ci saremmo aspettati maggiore attenzione e professionalità nel gestire una questione di questo tipo.

Anche il servizio in camera ci ha lasciati senza parole: eravamo in tre persone e ci è stato lasciato un solo caffè. Quando abbiamo chiesto di averne un altro, ci è stato detto che avremmo dovuto pagarlo. Sinceramente, non ci è mai capitato in nessun hotel, e di strutture ne abbiamo viste davvero a centinaia in giro per il mondo. In un 5 stelle ci aspettiamo quantomeno un servizio adeguato al numero di ospiti presenti in camera, senza dover discutere per un semplice caffè.

Peccato, perché una struttura di questo livello dovrebbe distinguersi proprio per l’attenzione al cliente e per la qualità del servizio. Nel nostro caso, purtroppo, è stato esattamente il contrario.

2026-09-05 • via Nuitee
M
Maria Fernanda • couple • co
10
Excelente opción
Pros:

Muy linda la decoración, siempre muy limpio, el desayuno buffet riquisimo, muy buena ubicación muy cerca para ir al centro histórico

Cons:

Lamentablemente las calles de Getsemani huelen muy mal

2026-09-04 • via Nuitee
S
Silvia • family_with_children • it
8
Bello e centrale
Pros:

posizione, staff molto gentile, hotel molto carino, la colazione era buona

Cons:

niente

2026-09-03 • via Nuitee
G
Georgios • couple • nl
9
2026-09-01 • via Nuitee
C
Carmen • family_with_children • es
7
Un hotel con pretensiones de boutique, pero le falta mucho
Pros:

La ubicación y un muy buen desayuno, de los mejores que tomamos en Colombia.

Cons:

Las habitaciones tienen muy poca luz natural. Están muy mal resueltas el tema de las ventanas.
Las bicicletas que tenian disponibles para clientes estaban en muy mal estado (ruedas e incluso alguna con la cadena rota) y la piscina del rooftop sin servicio. No habian toallas disponibles, todo como muy cerrado y le faltaba mimo.

2026-08-31 • via Nuitee
A
Alejandra • family_with_children • co
1
Las condiciones al llegar fueron diferentes a las anunciadas, por lo que no fue posible hospedarme.
Pros:

Como les he mencionado, no fue posible hospedarme en dicho lugar, aunque las expectativas generadas en la web, era muy diferente a la evidenciada, al momento de llegar al lugar.

Cons:

Uno de los aspectos que más afectó mi experiencia fue la sensación de inseguridad desde mi llegada. Cuando fui a conocer el hotel y a dejar mi maleta antes del check-in, encontré una pelea justo en la entrada del establecimiento, con presencia de la policía. Esta situación me generó una gran preocupación, por lo que pregunté a la recepcionista si el sector era seguro.
Aunque ella me aseguró que la zona no presentaba mayores problemas y me recomendó que, si regresaba en la noche, tomara un taxi y pidiera que me dejara directamente en la puerta del hotel, esa recomendación reforzó mi percepción de que existía un riesgo al transitar por el sector, especialmente durante la noche.
Como huésped, esperaba hospedarme en un lugar donde pudiera sentirme seguro al entrar y salir del hotel. La situación que presencié desde mi llegada afectó significativamente mi tranquilidad y el disfrute de mi estancia. Considero que las condiciones reales del entorno no correspondieron con las expectativas razonables que tenía al reservar el alojamiento, por lo que solicito que mi caso sea revisado y se me otorgue una compensación o el reembolso que corresponda.

2026-08-29 • via Nuitee
M
Maricarmen • solo_traveller • mx
9
Pros:

La ubicación

Cons:

Las habitaciones tienen olor a humedad, el baño no tiene suficiente iluminación

2026-08-26 • via Nuitee
M
Maricarmen • solo_traveller • mx
8
Pros:

La ubicación y el personal

Cons:

Que las habitaciones huelen a humedad y que en la parte de arriba no agarra el WiFi

2026-08-26 • via Nuitee
S
Sonia • extended_group • uy
5
Cons:

Mucho ruido de la calle y a las 4am martillando.

2026-08-25 • via Nuitee
A
Ambra • couple • it
9
Pros:

Posizione ottima. Personale gentile e accogliente, camere pulite

2026-08-23 • via Nuitee
Y
yeiny • couple • co
10
2026-08-22 • via Nuitee
G
Guilherme • solo_traveller • br
10
Excelente Hotel
Pros:

Para os padrões de Cartagena, é um excelente hotel. Boa localização, bonito, limpo, com água quente e bom chuveiro.

Cons:

O hotel fica ao lado do bairro mais movimentado da cidade. Mesmo com janelas anti ruído, é possível ouvir bastante a rua. Para mim, não foi um problema, mas se você quer silêncio absoluto, aconselho escolher outra localização.

2026-08-20 • via Nuitee
R
Rodolphe • solo_traveller • fr
5
Pros:

L'emplacement

Cons:

Les chambres n'ont pas de fenêtre

2026-08-18 • via Nuitee
R
roberta • solo_traveller • it
10
Cons:

Lo staff e" eccezionale

2026-08-17 • via Nuitee
E
EDUARDO • family_with_children • pe
9
2026-08-17 • via Nuitee
P
Pietro • extended_group • it
9
2026-08-15 • via Nuitee