Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
Slightly outdated decor
Value for money concerns
Issues with food quality

Categories

Cleanliness
8.41
Multiple reviews mention cleanliness positively; however, one notes issues with hair on clean towels, suggesting room for improvement.
Service
9.38
The service is consistently praised across reviews, highlighting the helpfulness and friendliness of the staff.
Location
9.42
The location is frequently described as convenient, being close to the center and beach.
Room Quality
8.37
Room quality received mixed feedback; while spacious, some felt the decor was outdated and highlighted issues with bedding.
Amenities
8.9
The hotel offers good amenities, although the gym is noted to be sparsely equipped.
Value for Money
8.36
Concerns were raised about value; some guests felt they paid too much relative to what they received.
Food and Beverage
7.91
While breakfast options are plentiful, reports of food temperature and taste indicate there is room for improvement.
Overall Experience
8.88
Overall experience is positive, with specific mentions of returning but considering alternate options for potentially better value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 18:24

Property Description

Convenient Location and Charming Ambiance
Located just 500 meters from the Old Town of Chania and near Nea Chora Beach, Akali Hotel offers a perfect blend of convenience and relaxation. The hotel's swimming pool and beautifully furnished courtyard with a snack bar provide a serene setting for guests to unwind.

Comfortable Rooms and Modern Amenities
The classically decorated rooms at Akali Hotel are equipped with free Wi-Fi, soundproofed windows, air conditioning, satellite TV, a safety box, and a hairdryer. Whether you're looking to relax or stay connected, the hotel ensures a comfortable stay with all the necessary amenities.

Delicious Dining Options and Nearby Attractions
Start your day with a buffet breakfast featuring a variety of hot and cold dishes at the restaurant serving traditional Cretan cuisine. With its proximity to the port of Chania and various beaches like Agioi Apostoloi and Chrissi Akti, Akali Hotel is the ideal choice for travelers looking to explore the beauty of Crete. Book your stay now and experience the charm of Akali Hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Oct 1, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHQ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 210 reviews
Cleanliness: 8.41
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.88
V
Valérie couple fr
5
Bien par son emplacement mais doit se reveiller sur ce qui en dehors du cadre de gestion normal
Pros:

Le plus est l'emplacement et le parking voiture.
Un petit déjeuner emporté très tôt le matin et tout à fait adapté.

Cons:

Deux éléments négatifs :
- la piscine était non praticable du fait 2 jours avant d'une pluie de sable; deux jours avant et c'est un hôtel 4 étoiles ...
- j'ai sollicité que la chaine 19, chaine française et gratuite soit activée; en vain. La télévision affichait que le logiciel n'était pas à jour et qu'il fallait le faire. J'ai par deux fois sollicitée l'accueil qui devait en parler avec le "technicien"; rien ne s'est passé

2026-01-19 via Nuitee
C
Carolyn extended_group au
9
We were very happy overall lovely property
Pros:

Lovely staff clean room great location good food ! Very happy Thankyou

Cons:

The view from our room was pretty average and it was noisy

2026-01-15 via Nuitee
G
Grigoris family_with_children gr
10
Pros:

Τέλεια εξυπηρέτηση

2025-12-28 via Nuitee
P
Paolo solo_traveller it
7
2025-12-16 via Nuitee
A
Aurélie family_with_children gb
10
2025-11-24 via Nuitee
M
Mae Cristobelle family_with_children gr
10
2025-11-13 via Nuitee
B
Burak Ekim family_with_children tr
9
2025-11-01 via Nuitee
P
Polonca family_with_children si
8
Pros:

Osebje zelo prijazno, veliko izbire za zajtrk, bližina centra in plaže.

Cons:

Pokvarjen aparat za kavo, slabe baterije v daljincu za tv, skromen fitnes.

2025-10-25 via Nuitee
T
Tourist63030936702 Family
8
Nice hotel, but Nefeli nearby is better value for money
Pros:

We stayed at the Civitel Akali Hotel in Chania, Crete, for nearly three weeks and overall had a pleasant experience. The staff were incredibly friendly and attentive from check-in to check-out.
Our clean room had a veranda overlooking the pool, a pretty restricted view to be fair, as adjacent buildings and trellises surround the pool. The hotel is well-equipped with amenities, including a mini fridge, kettle, and copious amounts of coffee and tea sachets. There was even an iron and an ironing board. The bed was comfortable and made up each morning by room service. WiFi was good and all-pervading around the hotel, including the pool area.

The hotel's location is close to all useful services, including well-stocked supermarkets, laundrettes, and Western Union, for instance.  
From website photos, there is a sparsely equipped gym, which we did not use, but we were by the small pool frequently, and it is fair to say that, because of the surrounding buildings, only selected parts of the pool enjoy sunshine. Most of the time, it is in shade, and we found ourselves chasing sunbeams along its edge every so often. It is also shallow and uninviting. Few guests spent time there. On the plus side, beach towels are provided for the sun beds. The beach is not too far away with pay-as-you-use sun beds and parasols.

Hotel breakfast is an all-you-can-eat hot and cold buffet. However, the morning fry-ups proved too greasy for the wife. It also could have been a lot warmer. Initially, we stayed at the nearby Nefeli hotel for a night due to overbooking, and we found it had an edge on the Akali in terms of room spaciousness, food and an open-spaced flat roof perfect for sunbathing.

Where the Akali excels is cleanliness and, above all, hospitable and courteous staff.

 In conclusion, we recommend the Civitel Akali for anyone looking for a comfortable, convenient, and welcoming place to stay. Would we return? Yes, but we'd check the Nefeli first to see if it could accommodate us.

2025-10-16 via Tripadvisor
I
Ivanovskyi solo_traveller gb
10
2025-10-12 via Nuitee
R
RKisly family_with_children pl
10
Pros:

The personnel of that hotel was very helpful. Localisation good and bass. The shopping center and harbor within walking distance. On the other hand main street behind balcony with noisy traffic.
Good Localisation, helpfull personnel, teasty breakfast.

2025-10-11 via Nuitee
A
Abadín solo_traveller es
9
Excelente.
Pros:

La habitación era muy espaciosa, los albornoces y toallas de la piscina fue un buen detalle.

Cons:

La decoración de la habitación un poco anticuada, el servicio de limpieza hacía la habitación muy tarde, y al personal del hotel se les veía desayunar en el desayuno de los clientes. No me molestó en absoluto, pero me chocó.

2025-10-11 via Nuitee
D
Daniele solo_traveller it
8
Struttura confortevole e personale professionale
Pros:

Colazione e disponibilità del personale

Cons:

La ciambella del bagno era rotta; non va bene per un 4*

2025-10-09 via Nuitee
V
Vladimíra extended_group cz
7
2025-10-08 via Nuitee
U
Ulla extended_group fi
10
2025-10-03 via Nuitee
H
Halime Şule extended_group tr
10
Pros:

Çok temiz, konforlu, yemekleri lezzetli, servis çok iyi, çalışanlar yardımsever

Cons:

Oda penceresinin kapalı olmasını ve klozette teharet musluğu olmamasını

2025-09-30 via Nuitee
L
Lisa Karen family
10
Pros:

The staff at the hotel were warm and welcoming, friendly, helpful and made our holiday better!

2025-09-20 via Nuitee
B
Bojan solo_traveller si
9
2025-09-19 via Nuitee
V
Vivian family_with_children gr
10
2025-09-19 via Nuitee
G
GEORGIOS solo_traveller gr
10
2025-09-18 via Nuitee