Hotel & SPA Niunit

Hotels
8.8 (976 reviews)
Carretera General, s/n , Ordino , ad

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (especially restaurant and reception)
Excellent restaurant and breakfast buffet
Comfortable, spacious rooms and good beds
Good location for skiing and hiking (Ordino/Arcalís), quiet riverside setting
Spa and massage praised
Private parking available
Cons:
Amenities limitations: no AC in some rooms, no complimentary bottled water
Spa capacity/availability can be limited or reserved for adults
Occasional reception issues (lack of medical supplies, inattentive staff reported)
Nighttime machine noise (ventilation/dryer) disturbing for some rooms
TV/channel problems and occasional small meal service errors
Some guests noted wine prices and perceived value concerns

Categories

Cleanliness
8.9
Generally praised across reviews ("lieux impeccables", "chambre spacieuse et propre", "todo muy bien"); a few minor remarks about cleanliness being 'ok' but could use slightly more staff.
Service
9.4
Very strong recurring praise for staff and restaurant service (friendly, attentive, professional reception and restaurant teams; massage/spa staff complimented). Some isolated reception shortcomings noted but overall service is a standout.
Location
9.1
Frequently highlighted as excellent for Ordino/Arcalís, by a mountain river and convenient for skiing/hiking; quiet area and generally appreciated setting.
Room Quality
8.6
Rooms described as comfortable, spacious and with good beds; some issues mentioned (attic rooms, occasional machine noise at night, TV/channel problems, mattress minor comment).
Amenities
7.6
Spa and massage praised for quality and tranquility but availability can be limited (full/reservations, adults-only slots). Missing/limited in-room items noted (no AC in some rooms, no complimentary water, occasional noise from equipment).
Value for Money
8.6
Mixed notes: many guests found food and service excellent and the stay worthwhile, while some mention wine prices, spa access limits and that for the price there may be better options elsewhere.
Food and Beverage
9
Consistently positive comments about restaurant service, dinner and a complete breakfast buffet; occasional small service/ordering mistakes but overall strong F&B offering.
Overall Experience
9.2
Overall very positive impressions driven by excellent staff, food and location; minor negatives (amenities limits, occasional reception issues, noise) do not overshadow the generally memorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-10 21:22

Property Description

Luxurious Spa Retreat

Escape to Niunit Hotel Ordino, a serene retreat nestled in the picturesque village of El Serrat in Andorra’s Ordino province. Unwind in our spa, tantalize your taste buds at the restaurant, and sip on cocktails at the bar.

Comfortable Rooms and Modern Amenities

Our rooms offer simplicity and comfort, equipped with all the modern amenities you need for a relaxing stay. From a TV for entertainment to a private bathroom for convenience, we ensure your comfort is our top priority.

Convenient Location for Adventure

Perfectly located just under 7 km from Vallnord Ski Resort, our hotel is a haven for adventure enthusiasts. Explore the nearby golf club, and with free Wi-Fi access, you can stay connected throughout your stay.

Indulge in luxury, comfort, and adventure at Niunit Hotel Ordino. Book your stay now for an unforgettable experience.

Important information:

Please note:

- Using the spa has an additional charge. Please note that, only people above 16 years old can access the spa.

- American Express is not accepted as a method of payment. Extra beds have different costs depend of the season and the meal plan.

- The Spa carries a surcharge of EUR 15 for a 60-minute session.

- Children under 16 are not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Location

Guest Reviews

8.8
Based on 976 reviews
Cleanliness: 8.9
Service: 9.4
Location: 9.1
Room Quality: 8.6
Amenities: 7.6
Value for Money: 8.6
Food and Beverage: 9
Overall Experience: 9.2
N
Núria • couple • es
7
Muy cómodo tranquilo y se come muy bien
Pros:

La ubicación, el restaurante, y spa

Cons:

Las habitaciones un poco antiguas y la atención en recepción podría ser más atenta

2026-08-29 • via Nuitee
P
pascal • extended_group • fr
7
Pros:

Très bon petit-déjeuner avec le personnel restauration toujours dispo

Cons:

Le personnel à la reception n'est pas très souriant et pas trop communicatif suite demande de renseignements!!!!
On a l'impression de les déranger!!!

2026-08-28 • via Nuitee
J
Julia • solo_traveller • es
9
Viaje en pareja
Pros:

Desconeción total en un entorno maravilloso.
La atención del personal del restaurante maravillosa y desayuno y cena muy bueno.
Los masajes increíbles

Cons:

La atención del personal de recepción

2026-08-27 • via Nuitee
H
Hernandez • couple • es
10
2026-08-27 • via Nuitee
R
Roberto • solo_traveller • es
8
2026-08-27 • via Nuitee
M
Muriel • extended_group • fr
8
Séjour agréable.
Pros:

Hôtel top chambre spacieuse .le restaurant était très bien.le petit déjeuner était top beaucoup de choix salé sucré le dîner du soir très bien copieux assiette bien présenté et plusieurs choix dans le menu demi pension.le personnel au top à l' écoute serviable et très gentil.

Cons:

Le personnel de l accueil moyennement aimable et indifférent à leur clientèle pas très à l écoute lors des demandes de renseignements sur la région.
Avoir une bouilloire dans la chambre serait un petit plus agréable.

2026-08-27 • via Nuitee
M
Matilde • couple • es
10
Un gran alojamiento con excelente relación calidad/precio
Pros:

Ubicación excepcional! Muy buena atención. Desayunos y cenas de calidad. Se descansa bien y desayunar junto a un ventanal sobre el río es maravilloso.

Cons:

Como crítica constructiva, sería bueno que la ventana tuviera mosquitera.

2026-08-26 • via Nuitee
A
Amalia • solo_traveller • es
9
Pros:

Teníamos Media pensión y la. Cena era la carta.

Cons:

El Spa. Falta de Mantenimiento, la sauna seca no funcionaba y el agua de la piscina estaba fría.

2026-08-26 • via Nuitee
T
Tony • couple • fr
10
2026-08-25 • via Nuitee
S
Sergio • solo_traveller • es
9
2026-08-24 • via Nuitee
C
Carmen • couple • es
8
Fantástico
Pros:

El entorno muy bonito

Cons:

Todo

2026-08-23 • via Nuitee
A
Antoine • solo_traveller • fr
10
Pros:

Parfait

2026-08-23 • via Nuitee
E
Eugenia • couple • es
10
Meravellós
Pros:

Molt acollidor

2026-08-22 • via Nuitee
M
Marie-Paule • couple • fr
9
Pros:

Petit déjeuner très complet, grande chambre, au calme, au bord du torrent.
Le spa, en supplément.
Proximité des randonnées

2026-08-21 • via Nuitee
T
Tim • couple • nl
1
Het slechste verblijf waar we ooit geslapen hebben
Pros:

De locatie

Cons:

De rest.
Iniase receptionist die ligt te slapen op de bank in de lobby tot zeer onvriendelijk personeel. Het hotel is zeer verouderd en uitgeleefd. Het gehele hotel en de kamers zijn zeer gehorig. Je ligt de hele nacht wakker door deuren en hekken die open en dicht gaan, mensen die over de gang lopen of in de kamers om je heen.

2026-08-21 • via Nuitee
H
Hernandez • family_with_children • es
10
2026-08-20 • via Nuitee
C
Catalin • couple • es
7
2026-08-19 • via Nuitee
P
Petru • solo_traveller • es
5
2026-08-17 • via Nuitee
C
COLARDEAU • couple • fr
9
2026-08-17 • via Nuitee
T
Tom • solo_traveller • fr
10
Pros:

Le personnel est exceptionnel
Et les repas délicieux

2026-08-16 • via Nuitee