Triniti Hotel Batam

More with Expedia. I booked a deluxe rm and paid to Expedia. But the hotel never received the booking and was fully book.
Tried to use the Expedia app to communicate with the chat bot. It hangs and never been able to connect for at leasd 10 attempts.
The hotel went out of their way to provide.me a spare room. But kt was old ans smells.

Worse booking experience I had with Expedia.
Money collected upfront with no confirmation from vendor, and non-existent support.

My suggestion is Expedia suppose to remove this hotel from their booking list, when I arrived I was given truly bad room with unclean bad... I question about it, and they said sine I booked via online / Expedia... this is only room available.

Since the room is not in good condition, they asked me to pay additional cash to upgrade to better room and unfortunately I have no choice and end-up with I paid double the price.

If Expedia is standing behind for their customers... I should get my money back.

Location of the hotel also I wont visit again.

Will never come back again...strange noise happened!

Plus not working and I have to use tv plug

Checked in too late around 4pm, we requested for extra pillow, toothbrush and towel and they ask for extra charge and i was like “are you serious?!” From the time we arrived, then waited too long to check in and now this? The service is really poor, never gonna come back to this hotel. And the worse is each room they provided only one toothbrush, are we gonna share one toothbrush? I was really disappointed 😩

Good

The check in experience was bad. Staff are unprofessional. Gave me the wrong room and I had to go up n down 3 times to get the correct room that I booked and it smelt weird. Breakfast was quite bad and the typical eggs which is supposed to be free was chargeable. Quite disappointing.

Room is big. Strong shower with hot water. Ideal place for long stay.

room is too small and poor. inconvenient location. poor breakfast. only one tooth brush.

Great location & price

It's nothing fancy but compared to other hotels of similar style/price category this was actually a positive surprise. Room is quite large, bathroom modern and fairly clean (by Indonesian standards ...). Hotel is located a bit away from everything but it's actually quite strategic. It's only a 10-15 min. walk (along smaller back streets rather than the busy main road) to nagoya hill or down to kampung bule.
Free wifi was working flawlessly and there is even a small desk and chair to get some work done.
My only real complaint: the aircon in my room was barely working.

Firstly need to mention about location not that good becoz need to go somewhere I can't get taxi so I need to walk outside also at night very noisy becoz people playing football late night beside the football court .

Secondly when I stay that night was black out no power at all , nobody come to on back power . I waited quite long until I cal the operator then only on back power . Seriously the service quite bad .

Thirdly they say breakfast is free but i pay for half boiled egg that is unacceptable . I'm quite disappointed the hotel service .

Thank u

방은 크고 조용합니다. 깨끗하진않아요. 직원들은 전체적으로 착하고 좋아요
주변에 큰쇼핑몰이있어서 거기서 식사를 해결했습니다.
다만 전체적으로 음식가격이 자카르타보다 비싸서 의아했습니다.

Nice room good hotel but in a very lonely lane 150 meters away from a busy street. In night the walk thru the dark alley could make one pensive as there could be a rat or two for company

I love the Hotel stay but supply of slippers,tooth brush and soap only one set for both of us.

Limited tables for breakfast,small space could not catered big crowed. Limited food and slow to replanish.

Shower is strong, friendly staff only a bit distane to the mall.

Its a wonderful holiday we have there.....Service is good....staff is warmth....Breakfast although it is simple but overall we loved it...will definitely come over here again...tq.

the bath room is so slippery

No beverages and electric kettle inside the room. Not convenient as shopping mall are far from the hotel.