Comfort Suites Miami Airport North

Cleaness, service and location

The breakfast are is confusing and not setup well. It was a free for all .

Ar condicionado velho

Las personas de recepción podrían ser mas amables.
El tema de los buses no es cierto que pasan cada 20 min, pasan cada hora y nos toco tomar uber de ida y vuelta.

There was an issue with the cruise port shuttle and staff. We were supposed to leave at 11 am and didn't leave until 12:15 pm. I was told to board last due to mobility issues so that I would be in the front. Which is what we did. There was no seating in front. Also, there were 5 of us that boarded and only 2 seats left. This was due to people using seats for luggage, 12 pks of soda, and snacks. Driver never even noticed there was 3 people standing. The gentlemen running the shuttle left to go to another hotel, so there wasn't anyone checking how people were boarding. And if they were actually supposed to be on that shuttle. And not letting people use seats for luggage.

The staff was courteous and they did their job. I didn't feel overly welcomed or like they were having a bad day or anything. Just not memorable.

Checkin was terrible. Rooms were not ready. Staff did not update you on room status.

No complaints

מכונת המייבש התקלקלה באמצע. לא קיבלנו מענה מאוד נעים מאנשי הצוות

Our experience with this hotel was a mixture of good and disappointing.

We had booked two rooms, and unfortunately, one of them had apparently just had the carpet cleaned and still had a fan running in an attempt to dry it. Despite the cleaning, the room had a very unpleasant odor that smelled as though someone had vomited in it. I went to the front desk and explained that the room was simply not acceptable. To their credit, they were very accommodating and provided us with another room, upgrading us to a suite at no additional charge. We certainly appreciated how they handled that situation.

My biggest disappointment, however, was the hotel's paid shuttle service, particularly the transportation from the cruise port to the airport. While I think this is a great service to offer, it seems they may have outgrown their ability to manage it efficiently.

The gentleman who coordinates the shuttle service when departing the hotel for the cruise port was very blunt and came across as rude. While the transportation itself was convenient, his attitude certainly wasn't the most welcoming way to start a vacation.

The return transportation was where things really fell apart. We were provided with a phone number to call once we returned from our cruise, but unfortunately, I was unable to get through to anyone. The hotel also sent a text message the day before our cruise ended asking us to reply with the time we would like to board the shuttle. The problem with that approach is that many cruise passengers, including us, don't have internet or cell service while at sea. We didn't even receive the message until we returned to port on debarkation day, making the request practically useless.

Once off the ship, we, along with approximately 30 other people, waited an hour and a half for the shuttle to arrive. When it finally did, the van could only accommodate around 14 passengers.

We stayed a total of 2 nights: one in September, and the second in October on our way back home. It is a poorly maintained place with low safety standards, and the receptionists are NOT interested in their work. The hotel published a response to my review. But their response does not address our first stay. It addresses our second stay. This shows how "very concerned" they are about the reviews. Disgusting.

The shuttle runs once every hour, not every 20-30 minutes. The hotel rooms are very poorly maintained. The bed sheets are not cotton. The bathroom always leaks; the showerheads are defective. It is not clean. The receptionists are indifferent and do the absolute minimum. They put out a sign: "Back in 5 minutes," and are away for 15 minutes. The breakfast is below any standard. Safety is a big question mark - there was a band of "Houti" when we arrived, their black BMW blocking the entrance, the car doors open wide, black trash bags piled at the front door. The receptionist disappeared.