Wyndham Garden Cancun Downtown

Hotels
•
Wyndham Garden
8.4 (2858 reviews)
Avenida Tulum Supermanzana 4 Manzana 14 Lote 2 , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Poor breakfast
Maintenance needed

Categories

Cleanliness
6.86
Multiple mentions of mold smell and cleanliness issues.
Service
9.83
Many instances of helpful and accommodating staff.
Location
9.37
Convenient location near amenities and attractions.
Room Quality
7.82
Comfortable rooms, but some complaints about maintenance and mold.
Amenities
8.35
Standard amenities, but needs improvements.
Value for Money
8.81
Decent value considering allowed budget options.
Food and Beverage
7.36
Poor breakfast options and limited quality.
Overall Experience
8.83
Mixed experience with positive service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:58

Property Description

Luxurious Accommodation
The Wyndham Garden Cancun Downtown offers elegant and air-conditioned rooms with modern décor, free WiFi, and flat-screen cable TV. Each room is equipped with a coffee-maker, microwave, and a private bathroom with a hairdryer, ensuring a comfortable stay.

Convenient Amenities
Guests can enjoy a daily breakfast spread of waffles, cereal, and fruit juice, complemented by 24-hour free coffee availability. The hotel also features an outdoor pool, fitness centre, lobby bar with a big screen, and free parking, providing convenience and entertainment throughout your stay.

Ideal Location
Located just 8 minutes from the beach and a short drive to Cancun Airport, the hotel offers easy access to both leisure and travel destinations. Explore the nearby Mayan ruins of Tulum or take advantage of the hotel's discount for the Cabana Beach Club.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 2858 reviews
Cleanliness: 6.86
Service: 9.83
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 8.81
Food and Beverage: 7.36
Overall Experience: 8.83
A
Alejandro Gustavo • extended_group • ar
7
Normal
Pros:

La ubicación las instalaciones

Cons:

Que me cobraron 30% de lo que figuraba en la reserva de booking, un robo a mano armada

2026-03-07 • via Nuitee
C
Christine • family_with_children • fr
8
2026-03-06 • via Nuitee
R
Raíssa • couple • br
5
Bem mediano mas não voltaria
Pros:

Os funcionários do hotel foram muito atenciosos. Forneceram box lunch pro nosso café da manhã, pois tivemos que sair antes do horário do café pra fazer passeio.

Cons:

O quarto estava com cheiro de tinta. O buffet de café da manhã era muito fraco com poucas opções. Comemos no restaurante do hotel, pedimos o menu executivo e foi bem ruinzinho. A noite pedimos o que estava no cardápio estava muito gostoso, nem parecia ter vindo do mesmo lugar do almoço. No dia seguinte quando precisamos do restaurante às 22h falaram que o serviço já tinha encerrado mas que tinha o cardápio do room service e que seria até às 4h da manhã. Mas quando fomos fazer o pedido falaram que só tinha lanche e pizza, uma pena porque os tacos do dia anterior estavam deliciosos e a gente queria repetir.

2026-03-06 • via Nuitee
L
Laura • couple • us
9
2026-03-02 • via Nuitee
M
Mario • solo_traveller • it
10
Pros:

Struttura di livello top!!! Ottima qualità prezzo!!!

2026-03-02 • via Nuitee
S
Sthefania • solo_traveller • co
9
2026-02-27 • via Nuitee
H
Hayra Santiago • extended_group • us
10
Great staff and clean.
Pros:

Nice place

Cons:

NA

2026-02-26 • via Nuitee
M
Marcela • family_with_children • cl
10
Pros:

La atención del personal y la limpieza y también la ubicación. Saludos cariñosos para todas las personas que estuvieron atentos en cuanto a los requerimientos.

2026-02-25 • via Nuitee
O
Oscar • family_with_children • mx
10
Pros:

La ubicación, limpieza y atención del personal

Cons:

El sanitario estaba constantemente con problemas

2026-02-24 • via Nuitee
C
C7693IHdannyc • Couples
2
Overpriced run down
Pros:

Bad run down hotel and
they will steal your money extra charges..alot people in the past have claim stolen items happens here..

2026-02-16 • via Tripadvisor
I
Ivan • couple • us
9
2026-02-14 • via Nuitee
M
Madry • family_with_children • us
9
2026-02-10 • via Nuitee
R
Raymonde • couple • ca
5
Cons:

Le buffet normalement chaud du petit déjeuner n’était jamais chaud. Pas une grande variété non plus : Œufs brouillés, fèves noires en sauce et plat de viande avec légumes mélangés.

2026-02-10 • via Nuitee
F
Fabio • family_with_children • br
8
2026-02-09 • via Nuitee
M
mimastech • Family
6
A good international hotel in Cancun downtown
Pros:

Wyndham Garden Cancun Downtown is located along Av. Tulum (route 307), a major thoroughfare in Cancun downtown. It is not in the downtown core, though there is a 7-11 and a few sit-down eateries within walking distance. You can easily reach other places via Didi/Uber.
We got a king room at Wyndham Garden. The room is of decent size, with a king bed, a sofa, a writing desk, a clean bathroom with shower of good water pressure. The room has a balcony overlooking the city. The hotel also has an exercise room in the 1st floor with a treadmill, a stationary bike, a weight lifting machine and a water machine. There is a rooftop balcony that you can walk around that is overseeing the city.
The hotel provides daily breakfast buffet (included in our booking), which includes a good international/Mexico selection, such as fried zucchini, eggs, tortilla chips, ham, cheese, hard boiled eggs, cut fruit (honey dews, honey melons, water melons, bananas), coffee, fruit juice. The breakfast is of basic quality. The restaurant also has an evening buffet at 220 pesos per person.
Overall, this is a fair quality budget hotel to be used as a base to explore the surrounding area of Cancun.

2026-02-01 • via Tripadvisor
A
ANDRÉS FERNANDO ESPINOSA • family_with_children • mx
1
Experiencia desagradable
Pros:

Nada en absoluto

Cons:

Pésimo servicio al cliente

2026-01-31 • via Nuitee
A
ANDRÉS FERNANDO ESPINOSA • family_with_children • mx
1
Experiencia desagradable.
Pros:

Quisiera decir que algo me gustó, pero no fue así

Cons:

El servicio del personal, especialmente en recepción, no volveré a este hotel.

2026-01-31 • via Nuitee
M
Manuela • solo_traveller • ch
8
2026-01-28 • via Nuitee
A
Ana Rosa • family_with_children • mx
5
Pros:

La ubicación

Cons:

El desayuno incluído, es poco posible alcanzarlo, el horario des muy corto y termina a las 9:00 am, por lo tanto no lo alcance, los baños no estaban completamente limpios y es antihigiénico

2026-01-28 • via Nuitee
S
Sathish • couple • in
7
Pros:

The location was good, very near to the American Plaza

Cons:

front desk and the overall upkeep of the property, needs remodelling

2026-01-27 • via Nuitee