Sonesta Hotel Cartagena

Hotels
•
Sonesta Hotels
7.8 (133 reviews)
Carrera 9 No 35 104, Anillo Vial - Zona Norte, Cartagena, Bolivar, 130002 , Cartagena , CO
57-5-6535656

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Facilities

Free breakfast
Meeting rooms
Fitness facilities
Free WiFi
Swimming pool
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
See all facilities

Review Highlights

Pros:
Great staff
Nice beach proximity
Clean rooms
Excellent amenities
Cons:
Poor cleanliness
Terrible check-in process
Location issues
Inconsistent food quality

Categories

Cleanliness
6.13
Comments on filthy beach access and issues with mold in the elevator indicate cleanliness problems.
Service
9.1
Friendly staff experienced during check-in and throughout the stay.
Location
7.14
Proximity to the beach is overshadowed by mention of bad pathways and less desirable surroundings.
Room Quality
8.09
Rooms were noted to be good despite other maintenance issues in the hotel.
Amenities
8.12
Amenities like two pools and a hot tub were praised, but overall quality is mixed.
Value for Money
8.58
Considered good given the price, although concerns about the condition of the hotel exist.
Food and Beverage
7.13
Food quality was inconsistent with some dishes criticized.
Overall Experience
8.1
Overall experience noted as mixed; highlighted positive aspects but significant issues were mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:13

Property Description

Escape to the enchanting Sonesta Hotel Cartagena, where luxury meets relaxation on the stunning Caribbean coast.

Indulgent Amenities
Refresh your senses with three outdoor swimming pools and a state-of-the-art 24-hour fitness center. Enjoy daily complimentary breakfast and dine at the exquisite Restaurante Palenke, with 24-hour room service to cater to your cravings.

Unmatched Location
Situated just steps from La Boquilla Beach, our hotel is moments away from iconic attractions like the Walls of Cartagena and the vibrant Clock Tower, perfect for exploring the rich culture and history of Cartagena.

Business & Leisure Combined
Whether you're planning a meeting or a grand wedding, our versatile conference center with over 2,200 square feet of space will ensure your event is a resounding success. Benefit from 24-hour concierge services and complimentary wireless internet throughout the hotel.

Don’t miss your chance to experience the best of Cartagena—book your unforgettable stay at Sonesta Hotel today!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Pool access available from 9 AM to 8 PM.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

7.8
Based on 133 reviews
Cleanliness: 6.13
Service: 9.1
Location: 7.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.13
Overall Experience: 8.1
L
LUIS HERNANDO • couple • co
4
Todo bien hasta la seguridad
Pros:

Comodidad

Cons:

Seguridad, hubo un robo y agredieron a una huésped extranjera en la afueras del hotel … Terrible
Alguna fruta sabía mal en uno de los días y una persona de recepción fue grosera al recibir las toallas… por favor hagan algo con la aves en el restaurante

2026-06-06 • via Nuitee
R
Rodríguez • couple • co
5
Pros:

El restaurante

Cons:

La habitación, no me asignaron inicialmente la que había reservado, luego cuando pedí el cambio me asignaron a una habitación en apariencia buena pero solo tenía una silla en el balconcito, además no habían toallas me tocó solicitarlas en la primera noche el aire acondicionado fallo condensando la habitación el piso obviamente empapado. El televisor fallo se apagaba constantemente tocaba apagar esperar y prender

2026-06-06 • via Nuitee
M
Maria Victoria • couple • cl
8
2026-06-05 • via Nuitee
J
Juan • couple • co
10
2026-06-04 • via Nuitee
K
Katiuska • solo_traveller • es
8
Relajada y confortable
Pros:

Las piscinas cómodas, el personal amable

Cons:

La primera mañana del desayuno buffe no me pareció suficiente la variedad de alimentos, sin embargo la segunda mañana todo estaba más ordenado con más variedad . No entendí, porque la diferencia, si era por qué había un evento o algo pero, no me pareció justo ya que se paga cada día lo mismo.

2026-06-04 • via Nuitee
N
NICOLAS • extended_group • co
9
Un buen hotel
Pros:

La atención, los servicios ofrecidos y el personal son excelente.

Cons:

Las instalaciones muestran el efecto del tiempo y se nota falta de mantenimiento.

2026-06-03 • via Nuitee
F
Fredy Hernan • couple • co
10
2026-06-03 • via Nuitee
M
Miguel Angel • solo_traveller • mx
10
Pros:

Piscina, comida y su exclente servicio

2026-06-03 • via Nuitee
R
Rosalba • family_with_children • co
8
2026-06-02 • via Nuitee
C
Carolina • extended_group • co
10
2026-06-01 • via Nuitee
M
Michael • couple • us
10
2026-06-01 • via Nuitee
M
Margoth Cristina • solo_traveller • ec
10
Los verdaderos días de descanso
Pros:

La zona social estupenda, excelente salida a la playa y las piscinas limpias y actas con una muy buena calidad de agua .

Cons:

En general todo fue estupendo, me encantaría que modernicen los ascensores, amé cada espacio

2026-06-01 • via Nuitee
M
MARIANO • couple • co
10
En Sonesta nos hicieron sentir como en casa
Pros:

Los alimentos del desayuno muy variados y bien preparados. El servicio de restaurante para almuerzos y cenas es un poco lento, pero en general, el personal es muy amable.

2026-05-31 • via Nuitee
G
GINA LIZETH • couple • co
10
Maravillosa estadía
Pros:

Muy cómodo el personal muy servicial y la propuesta gastronómica excelente

2026-05-30 • via Nuitee
O
oscar • solo_traveller • mx
6
2026-05-30 • via Nuitee
A
Andres • couple • ca
6
There are many other places with the same price and better quality.
Pros:

The location is great, easy access to the beach. Breakfast options are also great.

Cons:

The room feels like if needed a renovation long time ago. That makes you feel like the price was so expensive for the offered quality.

2026-05-29 • via Nuitee
A
artur • solo_traveller • co
9
2026-05-29 • via Nuitee
A
Alberto • solo_traveller • co
7
Cons:

AIRE ACONDICIONADO RUIDOSO

2026-05-28 • via Nuitee
B
bethelmi castro • couple • co
7
Esta bien para el precio pero nada del otro mundo
Pros:

La piscina es lo mejor

Cons:

EL restaurant y el wifi

2026-05-28 • via Nuitee
L
Leonidas • couple • co
8
2026-05-27 • via Nuitee