Sonesta Hotel Cartagena

Hotels
•
GHL Hoteles
8.2 (4304 reviews)
Carrera 9 No 35-104 anillo vial, zona norte , Cartagena de Indias , CO

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff / good service
Good location relative to city
Multiple pools, not crowded
Spacious rooms in some cases
Breakfast and many food items praised
Rooms include conveniences (iron, hairdryer, A/C)
Cons:
Bathrooms in poor condition (missing doors, uncomfortable toilets)
Cleanliness issues: odor in bedding, ants and humidity
Value for money: perceived as overpriced for condition
AC leaks and occasional water outages
Beach is not beachfront (walk ~200m), public beach with no hotel loungers
Restaurant service slow / unexpected charges at checkout
Facilities showing deterioration; inconsistent room remodels

Categories

Cleanliness
6.5
Mixed: some reviews note rooms 'amplia y limpia', but multiple complaints about urine odor on bedding, ants entering rooms, humidity and unexterminated insects, and AC leaking that wet luggage.
Service
9.6
Generally very positive: staff repeatedly described as friendly, courteous, helpful and attentive (recepción, trato del personal). A few isolated remarks about slow/unprofessional restaurant service, but overall service is a strong point.
Location
9.4
Strong location and good access to the city; close to beach though not beachfront — typically a ~200 m walk and the beach is public with no hotel loungers, which some guests noted as a drawback.
Room Quality
6.3
Several negatives: bathrooms in poor condition (missing doors, uncomfortable toilets), partial/faulty lighting in rooms, old/damp furniture, uneven remodel quality and occasional water outages requiring room changes.
Amenities
9.2
Pools and property praised (multiple pools, not crowded), and rooms often include conveniences (plancha, secadora, A/C). Some lacks noted (no beach loungers, limited family activities, pool area could use music), but overall amenities are a highlight.
Value for Money
5.8
Negative: several guests felt the hotel is overpriced for the condition of facilities (explicit comment: 'no esta para el precio que cobran', 'caro y malo'). Value is a clear weak point.
Food and Beverage
9.4
Generally positive: breakfasts and some meals described as very good and the food was liked by many guests. A few issues noted (limited buffet selection, perceived high cost, unexpected charges at checkout), but overall F&B received strong praise.
Overall Experience
9.4
Mixed-positive overall: numerous 'buena estancia' and 'placentera' comments, praising staff, pools and property; however persistent issues with rooms, bathrooms, cleanliness and value temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:34

Property Description

Luxurious Swimming Pools and Comfortable Rooms
Indulge in relaxation at our hotel with 3 swimming pools, palm trees, and sun loungers. Each room boasts a private balcony and complimentary WiFi for your comfort.

Convenient Location and Welcoming Amenities
Located just a short drive from San Felipe Castle and Cartagena’s Museum of Gold, Hotel Sonesta Cartagena offers a complimentary cocktail upon check-in.

Delicious Dining Options and Shuttle Services
Start your day with breakfast at the poolside bar, featuring Colombian coffee and tropical fruits. Our restaurant serves international and Caribbean cuisine, or enjoy the convenience of room service. Need a ride? Shuttles to Rafael Nuñez Airport can be easily arranged.

Book now for an unforgettable stay at Hotel Sonesta Cartagena!

Important information:

Please note special conditions apply for more than 10 reservations. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Please note that the lobby pool is under maintenance every Tuesday or Wednesday after a holiday weekend and is open from 9am to 8pm.

Please note that the free parking service is available upon availability.

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.

Dear guest, we want to inform you that a section of our hotel rooms is in the process of being remodeled, as well as part of the façade for maintenance. We appreciate your understanding and continue working to achieve your complete satisfaction.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

8.2
Based on 4304 reviews
Cleanliness: 6.5
Service: 9.6
Location: 9.4
Room Quality: 6.3
Amenities: 9.2
Value for Money: 5.8
Food and Beverage: 9.4
Overall Experience: 9.4
A
Andres • extended_group • co
8
Cool for big families
Pros:

Clean
Big rooms
Cheap price for money
Coffee

Cons:

Breakfast too normal
Bad eggs

2026-10-30 • via Nuitee
A
ALEXANDRA • extended_group • co
10
Pros:

LA ATENCIÓN SIEMPRE SERÁ LO MEJOR QUE PUEDES ENCONTRAR EN EL HOTEL

2026-10-29 • via Nuitee
O
Olarte • extended_group • co
10
Pros:

Las instalaciones son muy lindas y el personal muy atento y dispuesto, prestan un excelente servicio.

2026-10-29 • via Nuitee
H
Hesner • family_with_children • mx
10
Excelente estancia!! Todo lo que necesitábamos en el mismo lugar!!
Pros:

El desayuno y los alimentos en general muy bien. Excelente atención por parte del personal. El hotel cuenta dentro de sus instalaciones con dos piscinas y dos restaurantes. La habitación muy bien, televisión grande.

Cons:

Me faltaron vasos en la habitación. Tiene frigobar pero no vasos, los extrañé cuando necesité dosificar las bebidas.

2026-10-28 • via Nuitee
P
Patrice • solo_traveller • be
5
Cons:

Immeuble en mauvaise condition. Besoin de travaux de revêtement, douche ne fonctionnant pas très bien, hotel beachfront mais avec vue sur l’édifice d’en face. Pas d’eau fournie…

2026-10-25 • via Nuitee
L
León • family_with_children • co
10
Muy cómoda
Pros:

Ubicación, servicio a la habitación, instalaciones

2026-10-25 • via Nuitee
R
Ruben • family_with_children • co
9
Súper
Pros:

Excelente ubicación y buen precio

Cons:

Todo estuvo perfecto

2026-10-25 • via Nuitee
M
Marquez • couple • co
9
Pros:

La atención del personal en general

Cons:

Un día nos falló servicio de aseo, una empleada fue descuidada, al parecer le faltó experiencia. Falta una tarjeta de aviso en la puerta pidiendo realizar el arreglo de habitación.

2026-10-24 • via Nuitee
C
Carlos Vicente • couple • co
9
DIAS BASTANTE AGRADABLES
Pros:

Excelente desayuno, buena piscina

Cons:

Se quemo el transformador de luz y el ruido que generaba la planta eléctrica era horrible, y la playa queda por fuera del hotel y no es privada

2026-10-22 • via Nuitee
G
Garcia • couple • co
10
2026-10-22 • via Nuitee
G
Garrido Aragon • family_with_children • co
1
mala instalaciones
Cons:

desayuno

2026-10-22 • via Nuitee
H
Hugo • family_with_children • co
8
Buena opción si se quiere piscina
Pros:

Las piscinas y la habitación son cómodas y en buen estado

Cons:

El servicio del restaurante es muy flojo.
El acceso a la zona de playa es muy feo y dificil

2026-10-22 • via Nuitee
C
Carlos Vicente • couple • co
9
HOTEL TRANQUILO Y LIMPIO
Pros:

Desayuno delicioso, piscinas buenas

Cons:

Ruido de planta eléctrica insoportables, no tiene playa privada

2026-10-22 • via Nuitee
T
Trujillo Vargas • couple • co
2
Mala experiencia hotel descuidado, mal aseo y con humedad
Pros:

Tener mar primera línea

Cons:

La suciedad, me entregaron una habitación sin realizar el aseo, supremamente sucia, increíble , los mismos funcionarios se sorprendieron, además con humedades

2026-10-21 • via Nuitee
M
Maribel • couple • cr
10
2026-10-20 • via Nuitee
I
irma belkyz • solo_traveller • co
8
Pros:

El confort de la habitación, la tranquilidad.

Cons:

El acceso a la playa, no hay rampa para adultos mayores, y para llegar a la playa es complicado por el terreno destapado

2026-10-19 • via Nuitee
A
Adriana • couple • co
4
Viejo y sin mantenimiento..
Pros:

No mucho

Cons:

Esta viejo y no le hace mantenimiento hace mucho por lo que sus muebles estan en mal estado.
No tienen servicio en la playa, por lo que ni carpas o asientos vana bridar.

2026-10-19 • via Nuitee
L
LAURA VALDIVIESO GARCIA • couple • co
10
2026-10-19 • via Nuitee
M
mondragon gordillo • solo_traveller • co
6
Me toco
Pros:

Regular tirando a malo

Cons:

Lentitud en el servicio
Poca variedad

2026-10-18 • via Nuitee
C
carlos • family_with_children • co
10
Espectacular
Pros:

Sus piscinas

Cons:

El olor en los ascensores a noho

2026-10-16 • via Nuitee