Sonesta Hotel Cartagena

Hotels
•
GHL Hoteles
8.2 (4304 reviews)
Carrera 9 No 35-104 anillo vial, zona norte , Cartagena de Indias , CO

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff / good service
Good location relative to city
Multiple pools, not crowded
Spacious rooms in some cases
Breakfast and many food items praised
Rooms include conveniences (iron, hairdryer, A/C)
Cons:
Bathrooms in poor condition (missing doors, uncomfortable toilets)
Cleanliness issues: odor in bedding, ants and humidity
Value for money: perceived as overpriced for condition
AC leaks and occasional water outages
Beach is not beachfront (walk ~200m), public beach with no hotel loungers
Restaurant service slow / unexpected charges at checkout
Facilities showing deterioration; inconsistent room remodels

Categories

Cleanliness
6.5
Mixed: some reviews note rooms 'amplia y limpia', but multiple complaints about urine odor on bedding, ants entering rooms, humidity and unexterminated insects, and AC leaking that wet luggage.
Service
9.6
Generally very positive: staff repeatedly described as friendly, courteous, helpful and attentive (recepción, trato del personal). A few isolated remarks about slow/unprofessional restaurant service, but overall service is a strong point.
Location
9.4
Strong location and good access to the city; close to beach though not beachfront — typically a ~200 m walk and the beach is public with no hotel loungers, which some guests noted as a drawback.
Room Quality
6.3
Several negatives: bathrooms in poor condition (missing doors, uncomfortable toilets), partial/faulty lighting in rooms, old/damp furniture, uneven remodel quality and occasional water outages requiring room changes.
Amenities
9.2
Pools and property praised (multiple pools, not crowded), and rooms often include conveniences (plancha, secadora, A/C). Some lacks noted (no beach loungers, limited family activities, pool area could use music), but overall amenities are a highlight.
Value for Money
5.8
Negative: several guests felt the hotel is overpriced for the condition of facilities (explicit comment: 'no esta para el precio que cobran', 'caro y malo'). Value is a clear weak point.
Food and Beverage
9.4
Generally positive: breakfasts and some meals described as very good and the food was liked by many guests. A few issues noted (limited buffet selection, perceived high cost, unexpected charges at checkout), but overall F&B received strong praise.
Overall Experience
9.4
Mixed-positive overall: numerous 'buena estancia' and 'placentera' comments, praising staff, pools and property; however persistent issues with rooms, bathrooms, cleanliness and value temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:34

Property Description

Luxurious Swimming Pools and Comfortable Rooms
Indulge in relaxation at our hotel with 3 swimming pools, palm trees, and sun loungers. Each room boasts a private balcony and complimentary WiFi for your comfort.

Convenient Location and Welcoming Amenities
Located just a short drive from San Felipe Castle and Cartagena’s Museum of Gold, Hotel Sonesta Cartagena offers a complimentary cocktail upon check-in.

Delicious Dining Options and Shuttle Services
Start your day with breakfast at the poolside bar, featuring Colombian coffee and tropical fruits. Our restaurant serves international and Caribbean cuisine, or enjoy the convenience of room service. Need a ride? Shuttles to Rafael Nuñez Airport can be easily arranged.

Book now for an unforgettable stay at Hotel Sonesta Cartagena!

Important information:

Please note special conditions apply for more than 10 reservations. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Please note that the lobby pool is under maintenance every Tuesday or Wednesday after a holiday weekend and is open from 9am to 8pm.

Please note that the free parking service is available upon availability.

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.

Dear guest, we want to inform you that a section of our hotel rooms is in the process of being remodeled, as well as part of the façade for maintenance. We appreciate your understanding and continue working to achieve your complete satisfaction.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

8.2
Based on 4304 reviews
Cleanliness: 6.5
Service: 9.6
Location: 9.4
Room Quality: 6.3
Amenities: 9.2
Value for Money: 5.8
Food and Beverage: 9.4
Overall Experience: 9.4
M
Mayra Alejandra • family_with_children • co
10
Pros:

La atención del personal excelente
La comida del restaurante con muy buena variedad tipo bufet
Las habitaciones amplias cómodas y limpias
Las piscinas excelentes para filtros y niños

2026-09-19 • via Nuitee
S
Santander • extended_group • co
10
Maravillosa
Pros:

Excelente todo

2026-09-19 • via Nuitee
M
Moreno Lenis • family_with_children • co
9
Pros:

Desayuno espectacular, y el restaurante es bueno

2026-09-19 • via Nuitee
A
ALVARO PELAEZ • solo_traveller • co
7
hay mejores.
Pros:

Desayuno mucho por mejorar, por ese precio hay mejores.

Cons:

por ese precio hay mucho mejores

2026-09-17 • via Nuitee
M
mauricio • family_with_children • co
10
Pros:

Variado, buena calidad, excelente apoyo del personal. Muy bien Marlon.

Cons:

Mayor información sobre distracciones en el hotel, no supimos si había ping-pong. No había billar.

2026-09-17 • via Nuitee
D
Diaz • solo_traveller • gt
6
Pros:

Las piscinas y la limpieza

Cons:

El aire acondicionado y que no hay agua pura de cortesía

2026-09-16 • via Nuitee
S
Sara • couple • us
5
2026-09-16 • via Nuitee
C
Claudia Marcela • couple • co
10
2026-09-15 • via Nuitee
J
Juan • extended_group • co
9
Pros:

Desayuno muy variado.

2026-09-15 • via Nuitee
S
Silvia • couple • co
8
2026-09-15 • via Nuitee
A
Adriana • family_with_children • mx
4
Bastante regular, no volvería a regresar y el precio fue bastante alto por lo recibido.
Pros:

Buena ubicación

Cons:

El desyuno estuvo regular, pero la atención y la limpieza del área de las mesas fue muy mala.

Cuando llegue había hormigas en la habitación y el frigobar no servía, tardaron mucho en atender esa situación.

Adicional, me tuvieron una hora parada haciendo el Check Out por que no encontraban los pagos, pésimo!!

La zona de la playa se veía algo insegura

2026-09-15 • via Nuitee
C
Claudia Marcela • solo_traveller • co
10
2026-09-15 • via Nuitee
A
Angela • family_with_children • co
9
Muy agradable, segura y con buenos recuerdos.
Pros:

Las personas que te reciben son muy amables y muy detallistas.

Cons:

Mucha fila y demora para el registro.

2026-09-14 • via Nuitee
G
Giovanni • solo_traveller • co
2
Pros:

No

Cons:

Increíble como un hotel de ésta categoría, tenga tan pésimas instalaciones, tan deterioradas, deficientes.
Jamás volvería a éste hotel.

2026-09-14 • via Nuitee
A
Alba • solo_traveller • co
10
Pros:

El trato del personal divino. La sensación de seguridad muy grata.

Cons:

La salida a la playa bastante rudimentaria y no tan linda.

2026-09-14 • via Nuitee
J
Juan Fernando • solo_traveller • co
10
2026-09-14 • via Nuitee
D
Daniel • couple • co
10
Excelente
Pros:

Todo muy cómodo limpio y la ubicación excelente

2026-09-14 • via Nuitee
L
Luba • family_with_children • nl
6
not enough value for money
Pros:

food was really expensive for what they offered.

Cons:

swimming pool closes early and opens late. Food really expensive. Hotel needsa water filter so that you don't need to buy water all the time

2026-09-14 • via Nuitee
C
Carlos • couple • co
8
2026-09-13 • via Nuitee
J
Jhon • solo_traveller • co
9
2026-09-13 • via Nuitee