Sonesta Hotel Cartagena

Hotels
•
Sonesta Hotels
7.8 (133 reviews)
Carrera 9 No 35 104, Anillo Vial - Zona Norte, Cartagena, Bolivar, 130002 , Cartagena , CO
57-5-6535656

listing image 1
Show all photos

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Free WiFi
Swimming pool
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
See all facilities

Review Highlights

Pros:
Great staff
Nice beach proximity
Clean rooms
Excellent amenities
Cons:
Poor cleanliness
Terrible check-in process
Location issues
Inconsistent food quality

Categories

Cleanliness
6.13
Comments on filthy beach access and issues with mold in the elevator indicate cleanliness problems.
Service
9.1
Friendly staff experienced during check-in and throughout the stay.
Location
7.14
Proximity to the beach is overshadowed by mention of bad pathways and less desirable surroundings.
Room Quality
8.09
Rooms were noted to be good despite other maintenance issues in the hotel.
Amenities
8.12
Amenities like two pools and a hot tub were praised, but overall quality is mixed.
Value for Money
8.58
Considered good given the price, although concerns about the condition of the hotel exist.
Food and Beverage
7.13
Food quality was inconsistent with some dishes criticized.
Overall Experience
8.1
Overall experience noted as mixed; highlighted positive aspects but significant issues were mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:13

Property Description

Escape to the enchanting Sonesta Hotel Cartagena, where luxury meets relaxation on the stunning Caribbean coast.

Indulgent Amenities
Refresh your senses with three outdoor swimming pools and a state-of-the-art 24-hour fitness center. Enjoy daily complimentary breakfast and dine at the exquisite Restaurante Palenke, with 24-hour room service to cater to your cravings.

Unmatched Location
Situated just steps from La Boquilla Beach, our hotel is moments away from iconic attractions like the Walls of Cartagena and the vibrant Clock Tower, perfect for exploring the rich culture and history of Cartagena.

Business & Leisure Combined
Whether you're planning a meeting or a grand wedding, our versatile conference center with over 2,200 square feet of space will ensure your event is a resounding success. Benefit from 24-hour concierge services and complimentary wireless internet throughout the hotel.

Don’t miss your chance to experience the best of Cartagena—book your unforgettable stay at Sonesta Hotel today!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Pool access available from 9 AM to 8 PM.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

7.8
Based on 133 reviews
Cleanliness: 6.13
Service: 9.1
Location: 7.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.13
Overall Experience: 8.1
M
martha • extended_group • co
4
Pros:

Ubicación frente al
Mar

Cons:

Muy básicas las habitaciones y las amanities para el precio cobrado El desayuno básico

2026-06-27 • via Nuitee
Y
Yuly • couple • co
8
2026-06-27 • via Nuitee
S
stephanie • family_with_children • co
9
Relax
Pros:

El buffet

Cons:

Abren la piscina muy tarde

2026-06-27 • via Nuitee
J
jaimes Sanguino • solo_traveller • co
10
Pros:

La ubicación, el personal , y la habitación

Cons:

El precio de la carta en general creo que es muy exagerado

2026-06-26 • via Nuitee
J
Jorge • solo_traveller • co
10
2026-06-26 • via Nuitee
C
Carolina • family_with_children • gt
10
Excelente lugar para ir de Relax
Pros:

El lugar es súper cómodo para pasar tiempo de relax ya que tiene todo disponible y no hay necesidad de salir del hotel para nada. La playa está justo al frente puedes dejar tus cosas en la piscina y pasarte caminando a la playa que es perfecta para ir con niños pequeños ya que es bajita el agua y los vendedores son pocos comparado con otros sectores y el restaurante del hotel tiene muchísima variedad de platos deliciosos ♥️

Cons:

Todo estuvo perfecto

2026-06-25 • via Nuitee
R
Ramírez Peralta • family_with_children • us
10
Pros:

Everything!

2026-06-25 • via Nuitee
P
Paola • family_with_children • cl
10
Recomendables al 100%.
Pros:

Me encantó la hospitalidad de las personas que trabajan en el Hotel. Siempre una sonrisa, un gesto amable.
Bien ubicado, al lado de la playa, las piscinas exquisitas con farmacia y minimarket al lado de las instalaciones.

Cons:

Todo fue bueno!

2026-06-21 • via Nuitee
L
Lucely • extended_group • co
6
Pros:

Buena atención de sus empleados

Cons:

Está muy dejada la estructura física del hotel. Puertas averiadas por la sal, falta de mantenimiento físico desde la puerta Ppal de la habitación

2026-06-20 • via Nuitee
E
Eduardo Fausto • solo_traveller • co
8
Pros:

El personal muy atento a los requerimientos que les hicimos

Cons:

El personal de room service les falto amabilidad

2026-06-20 • via Nuitee
J
Julián • family_with_children • co
7
Placentera
Pros:

La limpieza de las habitaciones

Cons:

Deficiencia en el servicio de AyB

2026-06-20 • via Nuitee
E
Edwin • couple • pa
8
2026-06-18 • via Nuitee
A
ANGELICA • solo_traveller • co
7
Pros:

Buen desayuno, habitación amplia y bonita
Piscinas Bonita
Buen desayuno

Cons:

Ascensores sin mantenimiento, pisos y laterales de los ascensores viejos.
El hotel no te da el servicio de asientos y carpa en la playa
La salida a la playa mantiene inundada por la lluvia lo cual no es tan agradable pasar a la playa.
Cenas pueden mejorar

2026-06-18 • via Nuitee
Y
Yusara • solo_traveller • co
8
2026-06-17 • via Nuitee
B
BELKY • couple • co
10
2026-06-17 • via Nuitee
T
Torres • solo_traveller • co
10
2026-06-16 • via Nuitee
G
GUSTAVO • couple • co
8
2026-06-15 • via Nuitee
A
Andrea • family_with_children • co
10
Perfecta
Pros:

Todo

Cons:

Nada

2026-06-15 • via Nuitee
E
Ezio • solo_traveller • co
8
Excelente para descansar, disfrutar y estar lejos del caos de la ciudad amurallada
Pros:

Ubicación, no está en el caos de la ciudad amurallada, buen estacionamiento

Cons:

El desayuno puede mejorar

2026-06-15 • via Nuitee
P
Piñeros Hernández • couple • co
9
Agradable
Pros:

Atención del personal y limpieza

Cons:

Problemas en la habitación de humedad e inodoro no funcionaba bien

2026-06-14 • via Nuitee