TAUERN SPA Zell am See - Kaprun

We visited the spa for a few hours for the spa and then another day for breakfast. Highly recommend! I lost my bracelet to unlock the lockers, but the staff were fantastic in helping me and didn’t charge us for a replacement! This is a great place for a food and to unwind after a week of skiing.

날씨가 안좋았음에도 푸르름과 설산이 같이 보이는 전망이 좋았습니다.

Sind schon das 2te Mal dort und sie genau wie letztes Jahr begeistert. Therme groß und nicht überlaufen.
Am meisten angesprochen hat uns das Essen. Frühstücksbuffed rä

Super Hotel, beim Service an der Rezeption gibt’s jedoch Verbesserungspotenziale, ansonsten passt alles

We booked the RELAX Wellness De Luxe. Absolutely amazing. Highly recommend. Such a beautiful place. There are so many pools to choose from, as well as numerous saunas and solariums. The views were fantastic, especially from the infinity pool on the roof. We had a snack in the restaurant at lunch, which was nice, very reasonably priced, but we had €15 each to spend which we got with the package. Everywhere was clean and staff friendly and helpful. At the end of the day we had a 6 course taster meal. All I am going to say is WOW. The food was phenomenal. Mitchell quality is an understatement. Chef Christof Schernthanter was amazing. When each course was served chef came out and explained what the dish was and where the food was from. All the food was sourced locally. Big shout out to the Matradee who was also made us feel welcome.
Can not recommend thisnplace highly enough. 5 stars does not do it justice.

Given the price of the half board package we were expecting good things and we weren't disappointed.

The breakfast buffet has a good, high quality selection. The evening buffet is also excellent with plenty to choose from.

The room was good, my only criticism was that we didn't like the see through shower area. We would have preferred the toilet and shower/sink to be in the same room with proper walls around it.

The spa and swimming pools are amazing with a view over the mountains. 

What we hadn't realised is that this hotel doesn't include the Zell am See Summer card. We had assumed they did offer it given most hotels in the area do and that the spa is listed as a bonus partner offer in the app. The Guest Card that is offered instead is worthless in comparison.

Given the significant savings the Summer card offers, for this reason alone I don't think we would return again to stay at the hotel, but will certainly visit the spa again for a day when we next visit the area.

Super nice spa is the best the best dinner a lot of choose

Waren das zweite Mal in diesem Hotel und lieben es. Alles zu unserer Zufriedenheit Hotel, Essen, Wellnessbereich top sowie Wandermöglichkeiten und Fahrradtouren

😎👍

The spa and pools at TAUERN SPA Hotel are absolutely fantastic – beautiful, clean, and relaxing. Unfortunately, this was the only positive part of our experience.

We initially tried to book through the hotel’s official website, but the system repeatedly declined our cards. So we completed the reservation via Booking.com, where everything went smoothly. Upon arrival, however, we were told we had two reservations and were expected to pay for both – totaling over $2400. We were shocked. We only ever received confirmation for one room and one booking. The email from the hotel never mentioned an additional charge or any second reservation.

Instead of trying to understand or help us, the receptionist was cold and aggressive, threatening to call the police unless we paid immediately. We asked to speak with a manager several times and were denied. It felt like they assumed we were trying to cheat them, which was incredibly insulting. I’ve stayed in many hotels across 70+ countries, but I’ve never experienced such hostility from staff.

We tried to offer solutions (e.g., paying for one night and letting the hotel resell the second room), but they refused. No willingness to find a compromise. Eventually, my sister drove 6 hours to the hotel just to use the second room so the money wouldn’t go completely to waste. She arrived after breakfast and kindly asked if she could be offered lunch instead. The answer was a blunt “no.” No effort, no flexibility.

No compensation was offered for the unused meals from the extra room we never wanted. The food we did eat was quite good, but no one asked about allergies. When we mentioned one, the staff reacted defensively and blamed us for not saying anything earlier – even though we were never asked.

Overall, the stay left us feeling upset and disrespected. The hotel’s reaction to a booking issue – which likely originated on their own site – was shocking. Not a single apology was offered. For a hotel that presents itself as a premium destination, this level of customer service is unacceptable. We were treated like scammers rather than valued guests.

It’s truly disappointing to see such a beautiful place with such poor attitude and zero empathy. I cannot recommend TAUERN SPA Hotel. If you care about basic human respect and customer service, look elsewhere – no spa is good enough to make up for this kind of treatment.

Pros:
- good location. Bus stop right outside hotel to the slopes
- nice rooms, cleaned daily (note no tea or coffee facilities in the room), comfy beds

To note: there are 2 main spa areas. One just for hotel guests (rooftop, nice views, nice spa) and the separate spa which is for public access (this is the main spa used in social media posts. This is very popular with families. If you want a quieter experience, access the rooftop spa). You can access the public spa for a day if you are not a hotel guest.

Cons:
We spent a long time researching this hotel and chose it due to the well advertised meal options, which could cater for dietary requirements. My partner is allergic to gluten and dairy. We emailed the week before confirming this, to get a response that this would be no problem to cater for. We stayed for 5 nights on half board and had issues from day 1. The staff misunderstood ‘dairy’ allergy, with ‘lactose’ free. A mistake they admitted on day 3. On day 4, when we spoke with the bar and restaurant manager, he admitted that all of my partners meals should have been prepared in their allergy section in the kitchen, which they had not been. (By this point, we had been to reception twice, been promised a chef would assist every mealtime with guidance round the buffet, and other meal options - which was only provided once, had to stop chefs at an open grill using the same hot plate and utensils to prepare dairy free meals with the same equipment used to make non allergy meals, and many more issues). The result of this being, my partner was very poorly most of the holiday.
The staff were rude, we were made to feel uncomfortable during mealtimes, we were not listened to when we repeatedly questioned their preparation and ingredients of supposed ‘dairy free’ meals, and we lost all faith in them. My partners meal choices were hugely restricted due to their lack of food standards education, and the hotel does not adhere to the EU Food Safety Authority Standards reg 1169/2011 stating mandatory allergen information for non pre packed food, including in restaurants and cafes (Specific to Austria - allergen information regulation BGBL II No. 175/2014). To be clear, their buffet food and their menus for set meals does not consistently state allergens associated to each foodstuff.
We were not offered any compensation. We would never return, will not recommend, and would advise to approach with caution if you have food allergies.

Hervorragend, vor allem die Saunen und der Spabereich sehr empfehlenswert.

Frühstück und Abendessen einfach super!

Everything is super good location spa therme

Alles tip top

It was going to be our first New Year's holiday, my wife marked the reservation date incorrectly, we paid 1000 euros, but they still didn't help to change the date, we didn't even get a response, I hope our 1000 euros were useful to you, we worked hard to save it

Die Kubanische Sauna war das Highlight des Aufenthaltes!

Erwartungen erfüllt

We visited the Kaprun area many times over many year’s skiing with family and friends, we would use the public facilities water World Spa of Tauren Hotel during each occasion, we always wanted to experience the residents private facilities of the Tauren Hotel during the summer, for a big birthday we did exactly the for 10 days, the whole experience exceeded expectation's, the whole area with dedicated cycling and walking tracks around Kaprun and Zell Am See, the hotel is central and an ideal base for day trips like Salzburg - The Glacier - The Power Station and many more, the hotel staff - general hospitality - facilities - shaded underground secure car parking, coming back and using the residence panoramic pool upstairs looking out at the mountains was Heavin, we will be returning for sure.
J&R Ireland 🇮🇪

stay with great services in terms of accommodation, food, staff. The location of the hotel is excellent, many options for sports and relaxation. Wellness in the hotel is excellent. Many options for staying with children. I also rate the possibility to rent ebikes directly at the hotel as a great service.

This holiday was perfect, this hotel highly recommended everyone. We were 3times here and definitely we come back again. They are also dog friendly. Nature, food, service all vas amazing ❤️ pools are perfect water, one pool has a salty water.